Travel Resorts of America, Inc.

Went to a presentation/sales pitch at the North shore landing in Greensboro Ga. After receiving a letter in the mail. The letter stated that I had won 1 of 4 prizes, all prizes were worth the effort of the 7 hour round trip (had they been legit) after talking with the sales rep and being assured that the promo was on the up and up, I agreed and went to the tour and sales pitch with an open mind. They were supposed to match my winning number to a board to see what I had won. They didn't even bother, all winners win the 7 day carribean cruise with free air fare. DONT BOTHER!
ITS NOT FREE, SIMPLY A DISCOUNT THAT COMES WITH MORE STRINGS THAN A HARP. I KNEW BETTER, AND ALWAYS PASS ON THESE B.S. MARKETING TECHNIQUES NORMALLY.
But gave this one a chance. The purchase price for the membership is 15 K. That's a lot of camping required to get your money's worth and u can only use it at one of their parks that has an open spot that you have to reserve 60 days in advance. They claim it's free camping, you do the math!

I have ha the exact same problem with TRA. We tried to cancel a month after signing the papers. It was very rushed, and we were told we would lose all the perks and the lower pricing if we thought it over... we were stupid and I look back now and think, what a scam! This was only a year ago. The first time I tried to book a stay it was a nightmare. I tried to cancel immediately and that’s when it all began. Never getting through to anyone that could help me, not getting a call back, my original rep, not emailing me back. So I now have been trying to cancel for a year... I contacted the Revdex.com but that got me no where. We had no idea when we signed those papers that we wouldn’t be able to cancel! We were
Also led to believe that we had a lifetime membership with coast to coast as well, until I received a renewal from them a couple months ago saying our year membership was up... I was shocked! That’s actually the only reason why we decided to say yes! None of the tra properties really appealed to us but having all the options of the coast to coast properties is what sold us although that was complete crap. I tried to book multiple stays last summer at different properties but couldn’t ever get the dates we were looking for, and also wasn’t told until after we signed the papers that we could only book 60 days out? We also had no idea there were additional maintienancw fees quarterly! When I saw that come through I called and thought it was a mistake! It has been a terrible experience.

Purchased this time share on 5/13/16 and have still not been able to use the service I paid for.I purchased the time share on 5/13/16 and to the date have still not been able to use it as described to me. I have contacted the company on 8 occasions in regards to my problem, every time talking to someone else, who just keeps finding "something wrong" or telling me someone else will have to call me back because "they are new and are not sure how to handle the problem" At this time I have not use the timeshare, I am not requesting any of my money back I would just like it canceled. I am not happy with the way they handle things and maybe I should of sat down with some one else when I signed up, other then the man who was also "new to the company" and I would of known how things would have been handled. For a company that has been around since the 80's they should not have so many problems entering a new member into the system to use a service that was sold to them by the company. After my numerous phone calls asking for a cancellation and no response back since 7/17/16, this is the only route I could think to help get some resolution. Please just cancel my service and send me a letter saying that it has been canceled, I do not want anymore contact with [redacted] to my bank any longer and I am very displeased that they would sign a contract for a service they are not providing.Desired SettlementI would like the contract canceled, I am not worrying about any money coming back to me I just will not allow any more money to come out of my account to pay for a service I am not getting or using Business Response Thank you for your correspondence. We understand that the consumer has not experienced functionality of our systems as they are intended. We would like to apologize for this inconvenience. We are prepared to offer assistance with providing services and reservation assistance to the consumer to work to make sure they are able to use the benefits of their membership as intended.Consumer Response The company has to decided to give me a mutual release, I am very pleased with this outcome. Thank you for all of your help, this case can be closed!!!Final Consumer Response

We have attempted to cancel our membership with this company for two years. We are waiting for a phone back after 3 weeks and 3 calls.We have attempted to cancel our membership for two years. We purchased membership in 2004 and haven't used in over 8 years. We paid the full amount our membership and our annual maintenance fees. Due to life changes we have requested to cancel. We were never told we couldn't cancel our membership until our first attempt to cancel at which we were told it would cost us $1000's to get out. We were told in 2015 that they would not talk to us until we paid the fees. We did and asked for them to send us a copy of our contract and we never received any response. They did tell us that we had to come to there office in person to discuss our contract. This year we were billed again for fees for something have not used again. We have asked numerous times to be removed from the membership.Desired SettlementTo be removed from the membership as requested. To have the fees removed and stop any further attempts to obtain fees from us. A return phone would be nice too from the manager as promised last year and this year. [redacted]Business Response Thank you for your patience as we thoroughly investigated this inquiry. We have reviewed the details of the complaint. We will work with our member to resolve this matter to our mutual satisfaction and we will be mailing documentation with our proposal by the end of this week to the consumer. We expect the consumer will receive this mailing by the beginning of next week. Thank you.

In 2001, we purchased a membership from TRA; our home park was Gettysburg, PA. Our account was always paid and up to date. We used the facility until May, 2014, which was our last trip there. We moved to Florida in Sept 2014 and could no longer access the facilities. We paid our "dues" for 4 years in 2010 and received a free year (2015) which we were unable to use because of the move. On or about June 11, 2015, we received a letter from TRA soliciting another 4 year dues payment. I sent them a letter on June 19th indicating that we had moved and were not renewing our membership. I sent it registered/receipt return. Yesterday, I received a bill from TRA for "dues" for the last quarter of this year. I called member services this morning and spoke w/"[redacted]" who told me that I couldn't cancel my membership like that (in 2013 when we'd first considered moving, I asked member services at Gettysburg about cancelling our memberhship, and they told me that "if your account is paid up to date, just notify member services and they'll cancel it"), that they had "never received the letter" (I have a receipt signed by "[redacted]" that says they did on June 22) and there were no notes on my account. I told him of the above, but was informed that I was liable for "dues" as my membership had not been cancelled. I replied that I'm not paying for something I can't use and indicated my letter. I was again told this was not proper cancellation procedure.(Proper procedure involves submitting "a request to cancel membership". and that Gettysburg was "wrong". Then shouldn't TRA be sure that all employees know and follow the same protocol?). He got belligerent with me, and I got belligerent right back, then told him I was filing a complaint with the Attorney General (of NC which I have) and hung up. I also believe they employ deceptive business practices to sell memberships. Knowing what I know now, I would never have purchased this product.

Very Dissatisfied with the customer service and membership with Travel Resorts of America.We bought our very first camper in October of 2015 The RV dealership told us we could get 30 days of free camping at Gettysburg Battlefield, Pa location. Before we could get the 30 days of camping free we had to sit through a presentation for 3 hours and get pressured into buying a membership! Telling us we would be saving tons of money and it's a onetime costs. We bought into the Travel Resorts Membership(#[redacted]) in November 2015 at $7394.00 at the end of the camping season. Since then we have been very unhappy and upset! After we purchased, I received terrible customer service. We were told when the packet came in we could go over again with the agent to understand it better. I reached out to our agent and got no response at first until multiple attempts were made. Even then, she was no help. Then I had additional questions and still after 4 months never received any communication back. In the beginning of the year, I reached out to try and cancel our membership and was told we were not allowed to until the membership was paid in full and we would not receive our money back. This whole process has been a complete waste of time and especially money. The very first time we tried to use it the agent said to make a reservation through her, which I did! Then come to find out she never put it in because when I called the front office a few days before she said she didn't have us in the system. We then tried to use the membership a couple other times, I went to make a reservation with our "coast to coast membership" that was included in our purchase with Travel Resorts. They told us we can't camp there during holidays which was mainly when we go camping. We could only go to our home resorts-which was only 30 minutes away or far away and for only going for a weekend , I'm not driving 6 hours away. We wanted to travel to different areas within 2 hours, which was the purpose of Coast to Coast. Then I received a letter stating that our Coast to Coast membership is ending and we have to pay again to renew it. We were told that was included!!!! Then we pay the maintenance fee to keep active which is $400 a year, on top of the monthly payments! Supposedly saving us money to camp, what a joke. Overall, we were never disclosed all information and were told 2 different things. I don't understand how this is even legal and they are still able to sucker people into this!Desired SettlementI would agree to getting the remaining balance paid off which is $6707.78 and cancel membership completely, we have paid in over $1100 in 8 months and have used 3 TIMES! I am not asking to be reimbursed what was already paid, just the remaining balance. Business Response Thank you for your correspondence. We have reviewed the details of our member's account and their correspondence to you. Upon reviewing the agreement between our member and Travel Resorts of America, we firmly believe that all obligations have been met as agreed upon and signed by all parties at the time of sale. We would like to advise our member to contact our Member Services Department at [redacted] should they have additional questions or concerns. Thank you.

I have been requesting cancellation of membership for over three years. Multiple attempts by phone and written notifications have been submitted.On September 28, 2012, I entered into a camping membership with Travel Resorts of America, membership number [redacted]. This purchase was made with a [redacted] and [redacted] at Gettysburg Battlefield resort. Since then, I have used the campground twice in the year 2012. As I did not visit the campground after November 2012, did not intend to use the campground and it's services, and will never stay at the campground again, I contacted the resort via phone multiple times requesting cancelation of my membership. I drove to the resort in July 2014 and was told there was nothing they could do and to contact [redacted] at corporate. I was told by [redacted] via phone, that I could not cancel until the membership was paid in full and my dues were current. That being said, I paid the membership off in October 2015 . I then contacted the company requesting cancelation and was told by a member named [redacted], "there was nothing we could do." Moving forward, I sent a written notification on December 9, 2015 requesting cancelation of membership with no response. On January 10, 2016 another certified letter was sent, with receipt of delivery, and again no written response. I began to recieve phone calls January 27, June 14, 27 and July 7 and voice-mail from [redacted] and [redacted] in the corporate office. I spoke with [redacted] and was told [redacted] was not available to speak. I asked [redacted] to please have [redacted] write a written response to my request for cancellation. Still, there was no return written response. I did not hear from corporate again until June 14, 2016 stating that "my dues were not current and needed to be paid." At this point, a third certified letter was sent June 28, 2016 with receipt of delivery for cancellation of the membership with no written response. On July 9, I drove to Gettysburg Battlefield Resort, and requested in person, for the second time, cancellation of my membership. The member service employee stated she was new and did not know how to do that or who to contact. She eventually called a [redacted] in corporate. [redacted] confirmed the letters were recieved and my membership was paid in full, however, she could not direct me to a clear answer as to how to cancel the membership. She stated that my maintenence fees were now past due and that in order to cancel the membership I would need to send a check with another letter of cancellation that included four years of maintenance fees ($1,600). I asked her if I could pay over the phone while sitting in the Gettysburg office and she said she could not do that. She also stated I could not cancel because my maintenance fees were now past due at this point ($309). I explained to her that my dues were current as of December 9, 2015 when I sent my original request for cancellation and received no response. She stated she did not know what to do because her "boss was off until Monday" and she "could send her an email and wait for a response.I am requesting cancellation of this membership as of December 9, 2015 when my original written notification was recieved, my maintenance dues were current, and my membership was paid in full. I have gotten no clear response as to how to cancel the membership, nor has there been any clear communication between the staff. Please assist with this issue and thank you in advance.Desired SettlementPlease cancel my membership immediately as of December 9, 2015. I wish to no longer receive any email or phone calls from Travel Resorts of America. I have not used the campground in over three years and never intend to use the facilities again.Business Response Thank you for your correspondence. We have reviewed the consumer's complaint and our record of their files. We understand the consumer's position. We are reaching out to the consumer directly via a letter that will be sent out today and likely received by the end of the week by the consumer. It will outline our proposal to bring this matter to a close. Thank you.Consumer Response I have received a letter from Travel Resorts of America and reviewed their proposal for a Mutual Release of the camping membership. I am pleased with the agreement and will be accepting their offer. Thank you to all parties in assiting with bringing this matter to a close.

BEWARE!! Purchased membership about 4 yrs ago (cost $6-7,000INITIALLY). Included Sycamore Lodge, NC and sister site Gettysburg, PA. One year later, received notice to meet at a local hotel for new membership deal changeswas told could buy in for additional timeshare packagewe deferred but was informed by the rep that those who don't buy-in will have enormous yearly membership dues increased and that we could not presently break our contract. But if we bought the additional package (another $4 or 5,000) we could get out from under our contract at the completion of another 2 yearswe angrily agreed in order to get out (I insisted that the customer satisfaction statement at the end of this meeting included that this contract was by extortion and coercionshe refused to annotate). 2 yrs we waited patiently only to have several phone calls and messages not returned by management at Sycamore Lodge and only to have a final phone call answered by a female staff member suggest that we list the membership on Craig's List. My wife and I then spent another $3-4,000 to a company that buys RV resort and timeshare memberships only to learn one year later we are continuing to receive bills and be harassed for annual dues from Sycamore Lodge. My wife and I are both active military. Please reconsider before purchasing. We will now seek an attorney to further resolve, request Sycamore Lodge be placed on the off-limits list to military (to protect another unknowing military member) and file a complaint through the Good Sam's Club.

Misleading information and poor handling of a billing issueIn 2015 we purchased a membership for nearly $12,000 with Travel Resorts of America (TRA). We have two issues with TRA. When we purchased the membership we were told that we would gain access to all of the TRA resorts, as well as a discount at all of the Coast to Coast (C2C) resorts ($15-$20 a night). After explaining how we intended to spend a few weeks a year in Florida during the winter, we were shown all of the C2C resorts available through out Florida. We decided there was a significant savings and could help justify the cost of the membership. However, when my wife began planning our winter trip to Florida she discovered that nearly all of the C2C resorts do not honor the discount during the winter months (There were two in Northern Florida that did). I do not know if it was intentional or not, but we were mislead by not being told of the possible restrictions on the reduced rates. Had we known this, we would have examined further to make sure this membership would meet our needs. Our membership agreement says we will pay a yearly maintenance fee of $499, due on August 1st. In July of 2016 I received a bill for the $499 that was to be sent to an Address in Arizona. I also received a letter from TRA in North Carolina with a special maintenance fee offer. TRA was attempting to raise revenue and offering a 4 for 5 deal. I decided to take them up on this offer but was unsure where to send the $1996. I called the TRA office in North Carolina and was told I needed to send the offer money to North Carolina. The following day I sent a Credit card check from Bank of America Totaling $1996 to The TRA office in North Carolina. On August 1st, TRA auto deducted an additional $499 from my checking account. The following day I contacted the TRA office in North Carolina, I explained to them what happened and that I wanted the $499 refunded to my account. I was told they would see what they had to do and they would call me back. I had to call them back and was told they were waiting to hear from accounting on what needed done and that they would call me back. Once again I had to call them back and was told that the Billing supervisor needed to sign a paper but he was out of the office. Several phone calls and few days later I again contacted TRA and this time was told that they could not process this sort of check. They did tell me I could deposit the money in my checking account and mail them a personal check and they would still except the offer, or I could just put it on my credit card. I said OK send me the check back and I will go ahead and do one of those after I receive it. I was then told they could not send me the check back. I then explained to them that I thought this was a very poor business practice and I was not comfortable giving them anymore money with a check of $1996 unaccountable (I already have potentially paid $2495 for something that should have cost $1996. Why would I risk taking it to $4491?). I was then told "I have explained to you that the check is useless to us we can not use it and it would be destroyed". I was tired of dealing with the situation and said fine, you have my $499 we will call this years maintenance fees paid and leave it at that. They said OK but that if I changed my mind I could still take the offer . WELL..on August 24th my useless, destroyed check was cleared at Bank of America. I contacted TRA on August 25th and explained the situation and that I wanted my $1996 back, I was told that wasn't supposed to happen, they would get back to me. On August 26th TRA contacted me offering to refund my $499 almost immediately and I could take the original offer. Why would I do this when you could take $499 out of my checking account for the next 5 years? I am very disappointed in this company and would never recommend someone to join this resort. I do not believe the people I have spoken with have treated me poorly, but the company policies and procedures are deceiving.Desired SettlementIdeally I would like out of my contract and reimbursed all the money I have paid to Travel Resorts of America, minus compensation for the nights I have stayed at TRA facilities.The minimum I will except is 1) an Apology. 2) A refund of MY $1996 plus $79.84 for the transaction fee of the check I was told you couldn't cash.Business Response Thank you for your patience as we thoroughly investigated this inquiry. We have reviewed the details of the complaint. We will be mailing our member to resolve this matter to our mutual satisfaction by the end of this week. We expect the consumer will receive this mailing by the beginning of next week, and believe this will resolve the matter to the consumer's satisfaction. Thank you. Consumer Response I received a check for $1996.00 (postage Due of $2.16) No explanation or apology. The issue of Camp ground being available in the winter months was never addressed and I did not receive the transaction fee of $79.84. It has cost me $82.00 to try and take advantage of one of this companies great offers. This is not satisfactory to me, but after witnessing how this company operates I am not surprised that the situation will end this way.Final Business Response The $79.84 has already been credited to your account and this will be reflected on your next statement. You should be able to login to your account to see this credit reflected there currently. Thank you.

I feel we were tricked into purchasing a life time membership from travel resorts of America. It is not at all what was sold to us. I was called on the phone one day and I was told that I had been chosen and won a free 3 day 2 night camping stay at a private campgrounds and a $50 gas card and the only thing we needed to do was come pick up our voucher. It was explained that there would be a tour to show us around the grounds and lunch then we would get to pick up our free stay voucher. They did give us a quick tour and then brought us to a sales department. They told us they already ran our credit and we are approved for a vacation of a life time. They made it seem like if we did not like it, we could sell it. We agreed. They explained there was a free upgrade not to just this resort but other brother and sister locations we could use once members. we paid a $175.00 deposit and than $200 a month for 6 months and than our payments would be $450.00 a month. We were unsure but again we thought if we did not like it we could sell it. About 1 month after we signed up I found out that I was being transferred to [redacted] for my job. Also I was recently diagnosed with cancer. I called the sales department and told them that we are only 30 days in and just made our first payment and after finding these things out it is not possible to move forward in our membership with travel resorts of America. The only reason I wanted to be a member is because we live in [redacted] and the [redacted] location was close to our house, we do not even own an RV to take advantage of the upgrade perks. I have to move for my health and will not be able to vacation. I was told to call XXX-XXX-XXXX for further assistance with canceling my contract. When I called the number , I left a message that was returned the next day. I explained my unforeseen situation and she explained that we have a contract and we cannot break it no matter what happens. Also we cannot sell our contract until $13,000 is paid off and our yearly dues of $500 are paid in full every year. She did not care that I would not use the resorts or that I need the money for my cancer treatments. She basically told me "TO BAD". There are no exceptions. I feel this was a scam from the beginning and they should let me out of the contract being that I will never use it in my lifetime.Desired SettlementI just want to cancel our contract with them with no further obligations. Business Response Thank you for your inquiry. We are continuing to investigate this matter and will update this thread as soon as we have more information to provide. Thank you.Consumer Response Thank you for your continuing to investigate this matter, please keep in mind I am paying a monthly charge every month and wish to resolve this problem ASAP. Final Business Response Thank you for your inquiry. We spoke to the consumer on the phone in the last few days and will be sending a formal resolution proposal via USPS mail by the end of the week. We believe the matter will be considered closed after that point. Thank you.

Do not sign up for this membership, I am highly disappointed in the service we have received after signing. The scam that you cant get out of and the savings told that you could received isnt true. Details/ Perks stated you would get were not included. Do not fall for this like we did

I had been a member of Travel resorts of Ohio since 2007. They were bought out by Travel Resorts of America a few years ago. I used their services on a very limited basis. I sold my motorhome in April of 2014 and called to cancel my membership hoping for a refund of the current year fee which was paid in February of that year. They told me they couldn't refund the balance and I said ok but I didn't want to be a member any more. In Feb of this year they began billing me for the current year. Numerous phone calls and billings since and they continue to pursue me for something I do not owe. I have sent 2 letters and talked to several people/supervisors and only here "We will continue to bill this until paid"
Would NOT recommend this organization to anyone- they do not know the meaning of Customer Service and are only pursuing the American dollar!

This company is at best a thieving company that only takes your money and delivers no customer support or care. I have been a member in good standing since May of 2013 and never has this company tried to take care of or be customer oriented if I had this to do over I would never have become part of this program. I have since told my RV dealership of my dissatisfaction of this company and they informed me they no longer endorse this company either. If you are thinking of belong to this organization I recommend DO NOT and I will continue to pay my maintenance fees every year because I can not as a person sell this program to another person and look myself in the mirror.

Misinformed about import aspects of the contract that would have made a BIG difference.We "won" a free camping weekend to [redacted] lodge at the Raleigh RV show. Finally agreed to take the tour before we could receive our free weekend. We took the tour and listened to the sales pitch on Sunday August 21, 2016. After the tour and during the sales meeting we were told we had to make decision that day or we'd lose the opportunity, so we agreed and purchased the Deluxe membership with 2 home campgrounds and paid the fee to sign up. On August 29 we received the Coast to Coast documents in the mail which said we had to use a point system which we were not told about. our intentions were to contact our rep the next day to ask about this point system, but the next day on August 30 we both received a credit card in the mail. We were NEVER told we would be signing up for a CC nor was this explained to us. We sent an email to our rep. and asked about cancelling. We were given short answers and the run around so we then stated in every email thereafter to cancel all our memberships and return all our monies, and no future monies to be deducted as we were told multiple times by the sales manager in the meeting this is a 100% money back guarantee and were never told that guarantee had a time line. We requested email as we both work daily and phone calls are hard to take. we were asked once, why we were cancelling, we said we were researching and that is it. We were told if its about TRA that its a great business... No one ever asked any further questions about why we would want to cancel. After several emails finally on 9/1 we received a voicemail from one of the sales manager. We sent an email requesting he email us as prev. requested. next We were told that the sales manager had a illness so we requested someone else call us, then On 9/2 we received an email from a different sales manager that we had 3 days to cancel after purchase. We replied twice requesting he acknowledge that we are cancelling and requesting a full refund and have gotten no response. No one has asked why or what our concerns are, no one has even attempted to find out why we want to cancel. We did not receive the CC's or information about the point system within 3 days to cancel. We have gotten very short answers from our assigned rep and again no questions, nor has anyone even indicated they would like to help resolve our issues. There is very limited information available on line and again we feel like we have been hung out to dry. This has been and still is a very misleading, miscommunicated, and disappointing situation.Desired SettlementWe want a full refund of all monies paid as we were told this is a 100% money back guarantee; no additional monies to be deducted or charged; we want all memberships cancelled for both of us immediately; no negative impact to our credit reports; once all this is complete we want our information removed from their system and no further contact once all is resolved. Business Response Thank you for your patience as we thoroughly investigate this inquiry. We have reviewed the details of this complaint and the documents signed at the time of sale. We have attached the documents we believe to be pertinent to this complaint. The first show the 2 credit card applications, each signed by the applicants. The second document shows the sale date of 8/21/2016, with language that outlines the cancellation policy. On that document the cancellation requirements are to have a written request to cancel, submitted within three business days of the signed agreement. Based on this documentation the last allowable date of cancellation was midnight 8/24/2016. The applicants have signed verifying their understanding of this agreement. Thank you.Consumer Response All documents were not received prior to the 3 day grace period explaining the use of the credit card or the "point system" nor were we explained on the day of signing about having to use a credit card for this point system to purchase trips. The documents you attached state we were being considered for a Good Sams CC which we assumed was for good sam purchases in which we would not be using. This package was to save us and our family travel expenses not add to them by having cc debt and fees. We were never told that we had to use the CC to purchase trips. Having a cc payment for these trips is not beneficial for us. We were told by the salesmen this was a 100% money back guarantee but no one mentioned a limit to the 100% money back guarantee. We were told this several times during our visit. We were also told we had to make a decision that day or we would not be able to do it. We feel we were pressured and deceived and not given all the facts during the meeting. The documents and packages which brought this to light, did not arrive in the mail until after the so called 3 day period, therefore we are requesting these contracts be cancelled and all monies be refunded immediately. We are requesting a response with a resolution to this matter.Final Business Response Thank you for your patience. We will have another formal response posted as soon as possible.More Info Received From The Consumer(The consumer indicated he/she DID NOT accept the response from the business.)The company did not offer any proposed resolution. Their comment was "Thank you for your patience. We will have another formal response posted as soon as possible." They have not made any efforts to reach out to us in any way.More Info Received From The BusinessWe have concluded our research into this matter and will be reaching out directly to the consumer via USPS mail with our formal proposal for resolution. The letter should be sent by Monday, October 10, so we would expect them to receive it shortly after that. Thank you.Final Consumer Response We are satisfied with the letter received today from travel resorts. Please note our complaint. Thank you for your assistance.

I would not recommend TRA to anyone. You never get what you pay for. They do not tell you everything when you sign up. They skip that they have very few resorts and they are almost all up north. If you are a snowbird you certainly will not be travelling up north during the winter time. Plus after the initial large payment you have to pay yearly dues and it is money thrown away because there are no resorts where you travel in the south except for one in the panhandle of Florida. They are also connected in some way with Coast to Coast and I would not recommend that either to anyone, in fact I would steer them away from these organizations.

TRA made a change to my contract with my permission and I have been told on several occasions that it will be fixed but it hasn't been. it been 2 mo.We got our contract in July 2014 and were signed up for Rocky Fork (where we got our contract), Pymatuning and Wally World. We have utilized RF and WW but when I called to make a reservation a couple months ago I was told WW is no longer on my contract. After talking to someone in member services I was told it was fixed. I went to schedule a couple weeks later and I was told it wasn't fixed. So I had to call member services. It took a day to call me back which when you are making reservations can make a difference to the spots that are available. I have had this issue each time I call and I am told it is being fixed each time I call. This is an inconvenience because each time I have to wait for a call because your member services number rings straight to voice mail. They have failed on every occasion to get it correct and your reservation department is absolutely no help. Also we cannot get clarification on a rule from member services or the sales group at RF. We were told that we could stay up to 2 weeks at any of our campgrounds and would still be able to go to another campground immediately. That is what your sales office told us after we told them that we are weekend campers and really didn't do week long trips. This is normally not an issue but when we have a 3 day weekend we are at the resort for 4 days and then we cannot even make a reservation until a week later. I know this is more of a sales issue but we feel they did this intentionally to get us to sign up.Desired Settlement* We would like Wally World to be added back to our resorts so I do not have to spend days trying to make a reservation. * We would like some clarity around the 4 day on 1 week off rule and if there are any provisions or exceptions. If we have the opportunity to enjoy a 3 day weekend we would like to be able to camp the following weekend as well.Business Response Thank you for your correspondence. We have reviewed this request and our member's account. We believe that this issue as it relates to their ability to book has been resolved. We have tested in our accounts, but are unable to login to the member's account to test theirs specifically. To clarify the length of stay and next available reservation requirements, the rule for members is if as follows: stay 4 nights or more, must be out for 7 days; stay 3 nights or less, 7 day rule does not apply. Thank you.Consumer Response Thank you for your response, I was able to reserve a space through the resort and not member services so I believe it is resolved. I hope not to have additional issues in the future. As far as the four nights I am being stopped if I am there for 4 days I have been told that I have to be off 7 days, not the 4 nights as you are saying. Which regardless is a mis representation that your sales team have us at the time of our first visit. We love camping at these resorts, I just don't like feeling like we were purposely misled to get us to sign. And we are not remembering incorrectly because we asked the sales "team" to clarify and I followed up with them a day later.

This trailer park is run by a lot of favoritism. If you have a 50 amp trailor, you are put in 30 amp, even though their are other empty sites. Having been owned by same family for 30 years anyone would think that they would put in more sewers than just 50 with 180 sites. They seem to choose who, get's the sewer sites and the 50 amps. they leave them for people who belong to this park. not for visitors. We are very surprised at how this park is run, and we have been to many, many parks all over the US. This is the first that we've seen run like this. I wouldn't recommend this PARK to anyone.

I became a member on 2013, and after that I used to book a cabin two months prior to arrival, and yesterday I call and want to book a cabin on June and the person said that my membership allow to book a cabin within 14 days!
Send an email to Travel resort of America for my concern and donâ€?™t get any reply.
I really have anything positive to say about membership, Sales person lies prior to buy membership.

I have documentation that account [redacted] was closed on 9/30/15. They continue to send us bills for maintenance fees.On 9/30/15 We received a letter from [redacted] that member ID [redacted] contract was canceled and we have no further obligations. 7/8/16 We received a maintenance fee bill in the amount of 361.56. 8/1 letters were sent to Ms. [redacted], [redacted] and their billing addres in Phoenix AZ including a copy of the letter that the contract was terminated. We received a second notice on 8/12/16 of the overdue bill. We continue to get emails on maintenance fee offers. I spoke to [redacted] on 8/20/16 who gave me a song and a dance about computer transfers. He is unable to provide me with further documentation that they account is closed and their is no remaining balance. This company plays "you need to talk to [redacted]" vs "You need to talk to Travel Resorts of America" game to avoid having to complete and changes. BEWARE OF THIS COMPANY!!Desired SettlementDocumentation that the contract is cancelled, the billing was a mistake on their part, that their are no further fees owed, Lastly, documentation that we have been removed from all mailings and marketing - phone, paper and electronic. We never want to hear from this company again.Business Response The account had been cancelled prior to receiving this complaint. We will be mailing a formal notice of cancellation at the end of the week. Thank you.

I have been sick an submitted a doctors letter to cancel my membership. They said they never received the one I mailed and have not replied to the faxI have been sick for a year and off work for 6 months in that time. I will not be using any of these facilities since I have ongoing nausea, vertigo, migraines and severe joint pain. I'm still getting medical tests but have several chronic conditions that will not likely improve. I asked how to cancel my membership and was told to mail the info. I did that in March. I never heard back and tried for weeks to call them. When I finally got a hold of them they said they never received the letter.I then faxed the letter on July 12 and never got acknowledgement.I can't afford to keep paying for something I can't use.I spoke with [redacted] on the phone and she was helpful and gave me the fax#Please help me cancel my membership #[redacted]Desired SettlementCancel my membershipBusiness Response Thank you for your correspondence. We received the communication from the consumer on July 12 and have processed the change to his account on July 13. We believe this matter should be considered closed. Thank you.Consumer Response I have not received any communication from them to this effect, but will take them at their word that my membership has been cancelled.Thank you!