Travel Resorts of Gettysburg

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: when we were in the meeting to buy in September we were not shown information about [redacted] except a large blown up map but when you look at it closer when we got it in the mail it wasn't as pleasing what they made it out to beWith the free cabin rental we were promised that they were going to post date months from April of the following year so we could use it in the summerYou mention that we never called but that's far from the truth because right after I bought the membership I called for two weeks trying to get somebody in the right department but they keep telling me to call back or they are not in until ThursdayIt's the same case as when I started calling in July and nobody could help me or return my calls until this weekI actually called and they told me to call the next morning that they would be in so I did and they told me that no one is in that department until ThursdayIf you want I can pull my phone calls that show all the dates that I called and what I was toldIt's no excuse for how your company has treated my familyI can show you pictures of your resort with all the empty spots when you told me it was full plus in your sales pitch you talk about how safe your park is and how you have a guard shack but never no guard because I was able to drive right in and not one person asked what I was doingI even went in and talk to the lady at the desk and she told me you reserve spots for toursso you can suck more people into this membership but I should as a member get a spot over a non memberYour company lied to us during the presentation and your lying about we never called and never tried to camp there because we didWe were even put on a waiting list so don't sit there and say we didn't try Regards, [redacted]

We responded to this same complaint on July 17,but it was assigned to Case No [redacted] see below our response: Please let us know if we need to do anything further on this complaint size="3" face="Times New Roman">July 18, RE: Case # [redacted] [redacted] As of this date ** [redacted] ’s membership will be canceled with no obligation to pay a cancellation fee or future Maintenance Fees We are sorry for the confusion for the second callIt had already been agreed that the membership would be canceled with out charging a cancellation fee This completes our investigation and answer into this problem and complaint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We contacted them immediately after trying to cancel the contractThey never responded or tried to work with us in any way possible! I sent letters out to them within a month periodYes, we didn't pay because we feel the contract was not validWe did not receive what we were promised and I told them we were terminatingWe are not the first one's to experience these issuesWe wanted to sell our contract, which we were told we could do when we signed up...and then was told that it had to be paid off firstWe paid in over $for weeks worth of campingWe absolutely reject their response! If they had tried to work with us, the outcome would have been differentWe pay our bills and we were excited over the possibilities with being membersThey just didn't in any way live up to the contract and the promises of a good salesman! Regards, [redacted] And [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While the statements from business above are trueI feel that by adding the " upgraded Memberships " @ additional cost they breached the original contract I had with themThey have not made attemempts any attempts to locate me at any other campgrounds at no costThis situation has been ongoing for three years, and only after the second year of not beinging able to use the Membership, and having to pay for other campgrounds did I stop paying maintenance feesThe way I see it Gettysburg Resorts should be reimburising me for cost of fees paid @ alternate campgrounds, not asking for more money for non rendered servicesPer their contract they have the option to cancel membershipThat is all I want at this timeI can't even sell this membership as I feel an obglation to advise any buyer that inorder to be able to use it they would need to pay upgrade feesRegards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have submitted a complaint before on this same issueRef # [redacted] Company has altered the contracts to add a day reservation level, over the day level That was on the original contract In doing so they have not honored their contract with me in that every time I have attempted to call in a reservationat days, I have been told they are fullIn their response to my original complaint they stated they have made arrangement with other camp grounds for their overflow, THAT IS NOT TRUEI have been forced to make reservations, and pay at competing campgroundsI don't know why the original complaint was closed, as this has never been resolvedNow they have sent my account to collectionsIf this is not resolved soon I will be forced to contact a lawyer and sue for breach of contract Regards, [redacted]

Travel Resorts of America [redacted] ***, NC [redacted] July 29, RE: Complaint # [redacted] To Whom It May Concern: Travel Resorts of America has received [redacted] ’s additional complaintAs we stated in the past, Travel Resorts of America has not breached the contract that we have with [redacted] [redacted] has a day advanced membership which he purchasedTravel Resorts of America has not altered or diminished [redacted] ’s membership in any wayAs we explained in our last letter, many of our members have chosen not to upgrade their memberships and maintain day advanced reservation noticeThese members continue to have the same access to the resort system that they have always hadThe contract that **and *** [redacted] does not change because different types of memberships are now being soldTravel Resorts of America has worked to make as many spaces as possible available for all members regardless of member typeAs we stated in our previous response, Gettysburg Battlefield Resort leased sites in three different locations for the past two summers to provide additional no cost camping for membersThese resorts were [redacted] in [redacted] Pennsylvania, [redacted] in [redacted] Pennsylvania, and [redacted] in VirginiaTravel Resorts of America leased between ten and twenty sites at each of these resorts for the past two summers to accommodate the needs of our membersIn addition to leasing sites, Travel Resorts of America has built additional sites at our resorts; thirty additional sites were also added at Gettysburg Battlefield Resort in the past two years to accommodate membersThe membership that **and *** [redacted] have would have allowed them access to all of these sitesThe contract that **and *** [redacted] have has been upheld by Travel Resorts of AmericaWe hope that all of our members use their membership and are happy with the contract that they have purchasedTravel Resorts of America hopes to work with all members to help them to understand and use memberships to their full potentialWe will continue to uphold our end of the contract and have campsites available for our members’ useIf **and *** [redacted] would like help accessing the resort or understanding their membership benefits, they are encouraged to call our Member Service line at [redacted] *** Steve T [redacted] Director of Billing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The contract you are referring to, we never got a copy of at the time of purchaseYou had to mail me a copy AT MY REQUEST and I have no idea what may have been added or taken from the contract since we did not get one at the time of purchaseConsidering how we have been taken advantage of so far, it would not surprise me if the contract was alteredYour employee did not give me the original contract at the time of purchaseShe also told me several things that apparently were not trueMy wife and I both ask several questions to make sure that we were going to get what she told us and we were reassured several times that all we had to do was call her and she would take care of itEVEN if it wasn't written in the contractSo I think that makes this contract null and voidWhy should I be held responsible for your employees negligence I would like my membership cancelled because we are clearly NEVER going to get what she told usHow were we supposed to know that what she was saying was not true!! Furthermore we were unable to cancel in the allotted time because we were avoided and completely disregarded after the many attempts we made to not only contact the Company but your employee as well!! I have no idea how you can cancel something when you can't even get a hold of someoneThis is Ridiculous!! I'm also maddened by the fact that whoever is answering these emails probably has no idea what even went on in that specific officeWe tried over and over to contact Member Services as well and they just kept telling us that they would relay that message to Corporate and they NEVER called us back eitherWe tried that half a dozen times and they kept telling us the same thing over and over with NO ONE ever getting back to us!!! How can you possibly say that we didn't do it in the allotted time when we did everything on our part and NOT ONE person acknowledged our request??????
Regards,
*** ***

Travel Resorts of America
*** * *** *** *** ***, NC ***
June 3,
RE: Complaint # ***
To Whom It May Concern:
Travel Resorts of America has received the complaint from *** ***The membership that **and *** purchased is a Deluxe membership with a home
park at Gettysburg Battlefield Resort and a day advanced reservation windowAt the time of purchase, Travel Resorts of America sold only day advanced reservation memberships at both the resorts that were ownedIn the past few years, Travel Resorts of America has begun to offer more membership benefits such as day advanced reservation windowsThe membership level that the *** family purchased, Deluxe, allows day advanced reservations and two home parksWe have offered options to members to upgrade their memberships to higher membership levels so that they could have access to more membership benefitsMembers who choose not to upgrade maintain all of the membership benefits that were given at the time the membership was purchasedTravel Resorts of America values all members and works diligently to make sure that membership benefits are available to all membersIn the past two years, Gettysburg Battlefield Resort has opened more sites to make sure that more members have access to desired reservations and has gone above and beyond by leasing sites at nearby campgrounds for members to have free access to
We have upheld our part of the membership agreement by allowing continued free access to the *** Family’s home parksTheir membership did not change when new membership options began to be offeredWe do not feel that the ***s should be offered a membership upgrade that they did not pay forIf these members would like a longer reservation window, they must pay for the upgrade that allows this accessWe would like **and *** to enjoy their membership and hope that they will continue to use their home parksWe also encourage these members to call Travel Resorts of America’s Member Service Line to discuss how to make reservations and how to use this membership to its full potentialWe also continue to offer upgrade options to allow a longer reservation windowWe expect that **and *** will uphold their end of the contract by bring their payments current and continuing to pay on this membership as agreed
Steve T***
Director of Billing

Dear *** ***,
We have received your complaint concerning **and ***In reviewing this account, we found that the ***’s membership has been inactive, due to non payment, since 2012! This was a financed account, and this was submitted to our collection agency in March When
accounts are submitted to our collection agency for non-payment, all membership privileges are suspendedTravel Resorts made several attempts to prevent this from occurringThere was no response from the ***’s
In lieu of this, we feel the ***’s have no basis for their complaint
*** *** Director of Billing

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December
16,...

2014
Dear Sirs:
We have had one of our member services representatives
contact the [redacted] today. It was agreed that our representative was aiding the
[redacted] in the sale of their membership.
Through mutual agreement, Travel Resorts has decided to
cancel the [redacted]’ membership. There will be no further financial
responsibility for the Robert’s to maintain their maintenance fees.
Accordingly, all camping privileges will also be cancelled. There is also no
basis for refund on this membership.
If you have any further inquiries in this matter, please
feel free to contact me at ###-###-####.
Sincerely,
Steve T[redacted]
Director of Billing

Dear Sirs:I first must apologize for the late response to your inquiries as to the status of my above mentioned case files.I had received a correspondence from Travel Resorts of America (copy enclosed) and thought the matter had been resolved amicably. Perhaps was wrong since I have not heard back from them since the writing. I have not received any cancellation of contract or agreement. Nor any refund of $294.30 from White Bridge financial. On the contrary, I am still receiving late payment Calls.Perhaps your offices can obtain better results, since my attempts have been ignored.Thank you for your patience and assistance.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: when we were in the meeting to buy in September 2013 we were not shown information about [redacted] except a large blown up map but when you look at it closer when we got it in the mail it wasn't as pleasing what they made it out to be. With the free cabin rental we were promised that they were going to post date 6 months from April of the following year so we could use it in the summer. You mention that we never called but that's far from the truth because right after I bought the membership I called for two weeks trying to get somebody in the right department but they keep telling me to call back or they are not in until Thursday. It's the same case as when I started calling in July and nobody could help me or return my calls until this week. I actually called and they told me to call the next morning that they would be in so I did and they told me that no one is in that department until Thursday. If you want I can pull my phone calls that show all the dates that I called and what I was told. It's no excuse for how your company has treated my family. I can show you pictures of your resort with all the empty spots when you told me it was full plus in your sales pitch you talk about how safe your park is and how you have a guard shack but never no guard because I was able to drive right in and not one person asked what I was doing. I even went in and talk to the lady at the desk and she told me you reserve spots for tours. so you can suck more people into this membership but I should as a member get a spot over a non member. Your company lied to us during the presentation and your lying about we never called and never tried to camp there because we did. We were even put on a waiting list so don't sit there and say we didn't try. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have submitted a complaint before on this same issue. Ref # [redacted]. Company has altered the contracts to add a 90 day reservation level, over the 60 day level That was on the original contract . In doing so they have not honored their contract with me in that every time I have attempted to call in a reservationat 60 days, I have been told they are full. In their response to my original complaint they stated they have made arrangement with other camp grounds for their overflow, THAT IS NOT TRUE. I have been forced to make reservations, and pay at competing campgrounds. I don't know why the original complaint was closed, as this has never been resolved. Now they have sent my account to collections. If this is not resolved soon I will be forced to contact a lawyer and sue for breach of contract.
Regards,
[redacted]

We responded to this same complaint on July 17,2014 but it was assigned to Case No [redacted] see below our response:
Please let us know if we need to do anything further on this complaint. 
size="3" face="Times New Roman">July 18, 2014
 
RE:  Case # [redacted]  [redacted]
 
 
 As of this date **. [redacted]’s membership will be canceled with no obligation to pay a cancellation fee or future Maintenance Fees.
 
 We are sorry for the confusion for the second call. It had already been agreed that the membership would be canceled with out charging a cancellation fee.
 
This completes our investigation and answer into this problem and complaint.

a copy of our response is below. We responded to this complaint in February 2014.
February 19, 2014
Re: Case # [redacted]
To Whom It May Concern,
Travel Resorts of America has received the complaint from **. and [redacted]. **. and [redacted] purchased a trial membership in 2005 for...

a four year duration. Travel Resorts of America will cancel this membership. **. and [redacted] will have no further obligation to pay any fees for this membership and they will have no further access to Travel Resorts of America.
Sincerely,
Steve T[redacted]
Billing Director

May 19, 2014
Complaint # [redacted] To Whom It May Concern,
Travel Resorts of America has received **. and [redacted]. [redacted]. These members are asking that Travel Resorts cancel the membership that they purchased on April 19, 2014. In the complaint, the members said that they want to cancel because...

they feel that the membership was misrepresented and there are no campgrounds where they are moving. They also say that they had to wait two weeks to see Coast to Coast books and see what campgrounds they have access to. **. and [redacted]. [redacted] looked at a Coast to Cost directory during their sales presentation. They specifically looked at Tennessee and saw the campgrounds that they would be able to use. The Coast to Coast System has three campgrounds in Tennessee. **. and [redacted]. [redacted] have been in regular contact with their sales representative and have been working with him to use the membership that they purchased. Their sales representative made them a reservation for earlier in May that **. and [redacted]. [redacted] did not show up for. The [redacted]’s sales representative has also shown **. and [redacted]. [redacted] how to make a reservation for another resort of their choice inside of their business rules.
Cancelation of membership is not warranted for the membership that **. and [redacted]. [redacted] purchased. Travel Resorts of America has made every effort to ensure that **. and [redacted]. [redacted] are able to use the membership that they purchased to its full potential. The sales team has made sure that **. and [redacted]. [redacted] have had access to their home park and other parks in the Travel Resorts and Coast to Coast system. Travel Resorts of America made sure that all information about the membership was disclosed to **. and [redacted]. [redacted] at time of purchase including time to look through and discuss the Coast to Coast directory, time to read and discuss the contract, and information on the rescission period to cancel this membership. Travel Resorts of America will continue to uphold the contract that **. and [redacted]. [redacted] have purchased by making sure that these members have access to all parks according to the membership that the [redacted]s have purchased and Travel Resorts of America expects that **. and [redacted]. [redacted] will continue to uphold their portion of the membership in paying membership dues and contract payments in a timely manner.
Sincerely,
[redacted] Billing Director

September 23, 2014
Re: [redacted] and [redacted]
To Whom It May Concern,
**. and [redacted] toured Gettysburg Battlefield Resort in September of 2013. At the time of purchase, they had the opportunity to see the resort, look at [redacted] material, and ask questions about the...

membership. When they purchased the membership, they were sent home that day with a signed contract, information on the membership, the website and phone number for Travel Resorts of [redacted] and [redacted], and their Sales Representative’s phone number as well as a number to reach our Member Service office. All of this information was available from time of purchase. The only thing that was sent later was the [redacted] Directory, which was already available on the website that was provided at time of purchase. The information that **. and [redacted] took home that day had information about the rescission period to cancel the membership. These members are trying to cancel outside of that time with a refund and no penalty when their signed contract clearly states the Travel Resorts of [redacted] Cancelation policy.
The membership that **. and [redacted] originally purchased entitled them to one cabin certificate for a free week of stay in a cabin at any of their home parks. All cabin certificates at Travel Resorts of [redacted] are good for six months from the date on the front of the certificate. **. and [redacted] decided to downgrade their membership to a lower cost membership that was not entitled to a cabin certificate. Travel Resorts of [redacted] allowed **. and [redacted] to keep the certificate as our gift. They made a cabin reservation but chose to cancel. Travel Resorts of [redacted] gave these members every opportunity to use this certificate.
Since **. and [redacted] joined in September of 2013, they have not made reservations, except for the cabin reservation which they canceled, or attempted to reach Member Services to ask questions about making reservations or using the membership. If **. and [redacted] would like to use the membership, they are encouraged to call our Member Service line at [redacted]. Travel Resorts of [redacted] does not see any cause to cancel this membership. These members were aware of the cancelation policy and of the membership benefits and restrictions at the time they purchased. They did not cancel within the rescission period and are trying now to violate their contract.
Sincerely,
[redacted] T[redacted] Billing Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We contacted them immediately after trying to cancel the contract. They never responded or tried to work with us in any way possible! I sent 2 letters out to them within a 6 month period. Yes, we didn't pay because we feel the contract was not valid. We did not receive what we were promised and I told them we were terminating. We are not the first one's to experience these issues. We wanted to sell our contract, which we were told we could do when we signed up...and then was told that it had to be paid off first. We paid in over $2000.00 for 2 weeks worth of camping. We absolutely reject their response! If they had tried to work with us, the outcome would have been different. We pay our bills and we were excited over the possibilities with being members. They just didn't in any way live up to the contract and the promises of a good salesman!
Regards,
[redacted] And [redacted]