TravelCenters Of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
***@yahoo.com2:PM to Better I am not losing that extra money on my invoice that they refused to pay as they should not tell me what they want to pay as that is less that what came out of my pocket as im not going to lose a $as I lost days of downtime and lost a load over it.first of all it should of been warranty on it as the spindle was not due to be replaced as technician was totally wrong on the wear of spindle.they replaced it and did not drive seal in right and all they can do is blame the wear on the spindle.this is why I took this to ed h*** to look at before they wanted me to replace spindle as he been mechanic for 40yrs top best mechanic in boise,id area and said where is spindle wore out nothing wrong with it as its wear and far from needing replaced as I cannot believe they are telling you this.all im looking for is getting my labor and parts on my invoice amount refunded as I could of charged so much a day of downtime is what I was told and I chose to bill you on what it cost me to get this all straightened out so I guess if we keep this hassle going we can go to freightliner service center and pull wheel off and they will get specs of wear measured and documentated as they know that its ok as the wheel seal has not gave me any problems.then we can rebill and add on more charges of that service so there is proof on wear of spindle and that way you guys can see that it should of been warrantied in first place.so I am the kinda person that does want to gouge people on there mistakes as the amount billed to you is alot cheaper to you if I would of went after all the downtime and extras that it cost me of getting your mistakes done.so they need to let me know if they want to pay extra on the wheel seal job by freightliner not petro shop and that way you have proof of something that should of be warrantied in the first place.this seal was done by a unexperienced mechanic of petros that would not know enough whats good or badSent from my iPad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, correct I have received the refund from the Bloomsburg locationI have not received the refund from the Greensboro location so until I receive that this matter is not closed or resolved
Regards,
*** ***

On June 23, After receiving Report ID *** I called *** *** and talked with himI then called the General Manager (*** ***) from site *** *** ** ***about work order *** that was done on June (The GM had talked to *** *** on June 9th about the issueHe had
told him to send pictures of the chains he was talking about.)
On June The GM talked to *** *** and reminded him to please send pictures so he can see what he is talking about
On June 26th I called the GM and then *** ***The two spoke againThe pictures were sent to the GM at that time thru the e-mail. The issue has been resolved and the GM will refund the money as soon as he gets an address to send to
The customer is happy with the resolution
Thank you,*** ***Customer Service RepresentativeCustomer Service Phone ***Fax *** ***
*** ***

The driver has been contacted and a resolution has been madeThe driver is happy with the resolutionAny questions please feel free to call or e-mail meThank you, Deborah C*** *** *** ***
*** *** *** ***
*** *** ***
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Mr*** was called and this issue has been taken care ofWe have a happy customer Any questions please call me.Thank you, Deborah C*** *** *** ***
*** *** *** ***
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*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Correct I did speak with the manager at the Bloomsburg location and I do accept her proposal however the matter will not be closed until I have received the refund. In addition, I left a detailed message for *** this morning letting her know that I did speak to the manager and that in my frustration I mistakenly thought that all of the issues were from that location. That is not correct. On 10/18/my husband was at the TA in North Carolina and spent $to have the ground wire for the APU replaced. When we had the APU fixed on 11/10/15 by *** *** they also had to fix the ground wire as it was not properly repaired. This was an additional repair that we should not have to purchase twice. For that reason I asked for a refund of the $106.94. I advised *** that I have the invoices and would be happy to send that information to her. I did not receive a response. So until we receive the two refunds this matter is not closed
Regards,
*** ***

Our goal is to try and keep our customers happyEven tho the work order states " NO WARRANTEE" we were still willing to try and make every effort to try to come to a resolution with the customer with in reasonI have talked to the field manager (Kenneth T***) He told me that our final offer would be $We hope Mr *** will accept this final offer and continue to come to our locationsWe value our customersIf you have any questions please feel free to call meThank you, Deborah C*** Customer Service Representative Customer Service Phone 800-632-Fax (440) 808-3126E-mail dc***@ta-petro.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have talked to *** We have come to a resolution and *** is happy with that. I have provided the parking policy for all of our sites.Thank you, Deborah C***
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*** ***

No TA failed to pay/refund the amount asked for a month or so agoSent from my iPhone

Hello I have attached the response from the General Manager, Explanation of charges and the work order. 
I asked Mr [redacted] which site Mr.[redacted] worked for but he was unable to remember which site it was.  I did try to reach out to several  sites to see if he worked for...

any of them but was unable to locate him.  Mr. [redacted] states Mr. [redacted] is a store manager.  Store managers do not work in the shop area therefor might not know how to read a work order.  If Mr. [redacted] can remember which site Mr. [redacted] worked for I would be more than happy contact him so he can also understand the work order.
 
Any questions please fell free to call me
Thank you,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am writing In response to the Complaint filed by [redacted] on July 16, 2015. Thank you for the opportunity to provide an explanation. TA Operating LLC (“TA”) has thoroughly investigated this matter and is unable to substantiate Ms. [redacted]'s allegation. We obtained samples of each type of...

gasoline and the samples showed no signs of any contaminants. The samples were taken from our tanks which hold 10,000 gallons of gasoline and if contaminants were present for one customer it would have affected other vehicles as well. Finally, and importantly, we have received no other reports of contaminated gasoline on or around the date of this alleged incident.In short, TA disputes Ms. [redacted]'s allegations. TA conducted an investigation and is unable to ?nd any support for her claim.Sincerely,[redacted]Claims Adjuster- TA Operating LLC

We have investigated the issue. Both me and the Field Manager talked to Mr.[redacted] and we came to a resolution. The customer is happy. Any questions please call or e-mail me. Thank you, Deborah C[redacted] Customer Service Representative Customer Service Phone440-808-4415 Fax (440) 808-3126 E-mail...

dc[redacted]@ta-petro.com

I called Mr. [redacted] and talked to him. My company made an offer and Mr [redacted] accepted the offer. Mr. [redacted] will also take his truck to another TA or Perto. The site will call me or the Field Manager to authorize them to look at the drivers truck. This is to determine the cause of his ABS light on....

 The customer seems happy with this resolution.If any one has any questions please feel free to call me. Thank you, Deborah C[redacted] Customer Service Representative Customer Service Phone 440-808-4415 Fax (440) 808-3126E-mail dc[redacted]@ta-petro.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After considering legal action it has been determined that this case its not worth the legal cost. I have decided to avoid doing bussiness with the TA and [redacted] as well as their affiliates. I will also share my story on public forums and let everybody know about my experience. 
Regards,
[redacted]

We want to thank Mr [redacted] for his concern in this matter. It is our goal to support our customers in any way we can. We have re-enacted the time involved to provide the service. We have confirmed that the labor charges to go to the location, find the driver, secure payment for the...

service and return to the shop is accurate. Time included  going north bound to the welcome center to where the driver was then continue north bound to exit 5, waited for traffic lights and heading back south bound to exit 2  to where the shop was. (40 min) We find no evidence of fraud or overcharge in any way. Any questions please call me.Thank you, Deborah C[redacted] Customer Service Representative Customer Service Phone 440-808-4415 Fax (440) 808-3126 E-mail dc[redacted]@ta-petro.com

The Field manager has made several attempts to contact the customer. He did speak to him once and asked the customer to provide us some kind of documentation from his family member that he claims made repairs to the vehicle after us and we could review it and determine warranty and the possibility...

of a refund. The FM also sent the customer an email stating this as well and also so that the customer had something to respond back to us with to send us the requested documentation. We never received a response to the email, never received any documentation from the customer and we have never received any other communications from the customer.We were willing to work with the customer and even open to the possibility of some type of a refund or compensation but the customer failed to provide documentation or proof of these others repairs made to his vehicle from a non TA/Petro location.
We are requesting this documentation to be sent to the Revdex.com and forward on to us for review.
I have attached the work order which is # [redacted].
If any one has any questions please feel free to contact me.
Thank you,Deborah C[redacted]Customer Service RepresentativeCustomer Service Phone 440-808-4415Fax (440) 808-3126
E-mail dc[redacted]@ta-petro.com
 
 
Thank you,Deborah C[redacted]Customer Service RepresentativeCustomer Service Phone 800-632-9240Fax (440) 808-3126
E-mail dc[redacted]@ta-petro.com

We have talked with Ms. [redacted]. We have tried to collect more data needed from the Volvo dealership that Ms [redacted] brought her truck in for repairs. The dealership was very uncooperative and we did not receive the data needed to come up with a different resolution. We are requesting a price break down...

and of work preformed in writing when Volvo checked for the popping noise in the front of Ms. [redacted] truck. We are requesting the diagnostic in writing of that repair as well. Once we receive that statement we will re-review our offer.We have discussed our offers with Ms. [redacted]. She was not happy with that resolution . At this time we will wait on our requests of documentation in hopes Ms. [redacted] can get that information requested to us.Any questions please feel free to call me. Thank you, Deborah C[redacted] Customer Service Representative Customer Service Phone 440-808-4415Fax (440) 808-3126E-mail dc[redacted]@ta-petro.com

I have spoken to Ms [redacted] we have come to an agreement and she is happy with the resolution.If any one has any questions please call me or e-mail me. Thank you, Deborah C[redacted] Customer Service Representative Customer Service Phone 440-808-4415 Fax (440) 808-3126E-mail dc[redacted]@ta-petro.com