TravelMasters, Inc.

We acknowledge that *** did speak with our member service department on 3/7/requesting to cancelSince they were requesting to cancel after the 3/2/rescission date they were asked to write a letter to the board of directors
The ***'s date of contract was on 2/23/where they
acknowledged and agreed to all of the terms and conditions of the contractThey were given a date of rescission (right to cancel) of 3/2/in which they could notify us if they wanted to cancel their contractAny requests to cancel after the date of rescission require a letter to the board of directors for review*** *** wrote a letter to the board of directors on 3/7/and mailed it the same dayWe received the letter on Monday 3/14/The board of directors met on Friday 3/18/to review the letter and discuss the out come
The decision was made to cancel their membership and refund all monies paidA formal letter was written and mailed to the ***'s on 3/24/explaining the process to finalize their cancellation so we can credit back their *** account $

As you stated in your response, you are not able to take vacations like many other peopleIt is impossible for us to know the personal circumstance of everyone in our communityYour special circumstance prevents you from traveling for a little over months out of the year, including holidays. We appreciate your suggestion and will review our disclosures to see how we can further improve themWe will also investigate who may have told you that the dates are very flexibleIt is a cruise, so there are only certain dates available based on cruise departuresWe would like to make this right and provide you with a cruise offer that has more sailing dates available, or possibly an entirely different vacation offerPlease contact us at your earliest convenience

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I will call and make an appointment to cancel our contract and return the binder and bag.Thank you,[redacted]

First off I want to thank you for taking your time to write to the Revdex.com and to also post a review on [redacted]. We take all complaints and negative reviews seriously as we use them to improve upon the quality of service we provide our thousands of members and the thousands of folks who attend our...

presentations. It is not our intent to make things difficult and we want to ensure your needs are well attend to. Our records indicate that the Revdex.com complaint and the [redacted] review are the first time we are hearing from you regarding the complimentary gift you received from us. You voluntarily attended a Goldrush getaways presentation on 1/30/16. What prompted you to attend the presentation is that you received a mailing from us offing a complimentary cruise to Alaska or Mexico including airfare just to attend the presentation, no obligation to buy anything. You mention in your complaint that we are offering a free cruise and airfare. We do not offer FREE cruises as there are taxes and fees associated with the cruise and airline tickets that you are responsible to pay for. Nowhere does is state the complimentary gift is free. The taxes and fees include but are not limited to: Airline Federal Excise Tax, Federal Security Tax, Local Passenger Facility Charges, Cruise Taxes, Port Charges Agency Booking Fees, Fuel surcharges and other cruise line imposed surcharges. You responded to the mail piece by calling in to schedule your presentation appointment date and time. During the call you were informed that the call was recorded for quality assurance. We reviewed the call recording and all of the disclosures were explained to you at that time as well as the taxes and fees that would be required on your part. You are correct in that there are restrictions. This is disclosed in the “Alaska or Mexico Princess Cruise Terms of Participation” you and your husband both signed on 1/30/16. The disclosure states Certain sailing dates and restrictions apply. Please see the attached signed “Alaska or Mexico Princess Cruise Terms of Participation”.  It is common knowledge that cruise lines have specific dates that they sail out of each port, just as airlines have different dates and times they fly out of each city. We can not feasibly disclose the entire cruise line schedule for both Alaska and Mexico out of Seattle and Los Angeles respectively on a single piece of paper. Nor, do we feel, that we should be required to. However, the mail piece that you received did state “certain sailing dates and restrictions apply”. The vacation itself is of tremendous value, up to $2,498, and we give this complementary gift away simply for taking the time to come listen to who we are and what we do. The vast majority of customers that receive travel offers from us are able to complete their travel without issue. [redacted] is the company servicing the travel certificate that you received and they do a very good job with our customers. However, we do understand that problems arise and everyone has different needs, which is why we are here to assist. Even though you chose not to become a member with us back in January, we are still here to assist you. I do not see that you have contacted us to try and assist you, so we have had no opportunity to rectify your issue. Please contact us directly so we can get this resolved and secure your cabin on the ship. Thank you.

Please see attachedTIMELINE…On 7/7/13 [redacted] & [redacted] attended our Sales presentation. Atthe time they saw value in purchasing a membership and listed the 3-reasons fortheir purchase…discounted travel, price and ability to book travel for others.They also stated that they wanted to take...

future vacations to Hawaii, Italy andTahiti. On 7/7/13 they signed an agreement purchasing a membership for $3990.They agreed to a $1000 down payment and agreed to finance $2990 for 36 monthsat 108.10 a month beginning 10/1/13. They agreed to pay the $1000 down overthree payments. The first payment of $300 was received on 7/7/13, the secondpayment for $350 was received on 8/1/13 and the 3rd payment for $350was received on 9/1/13. They made their first contract payment of $108.10 on10/1/13 as agreed and continued to make timely payments until 10/1/14. On 10/1/14 their payment was declined (see attachedTimeline). Baseline Financial made several attempts to contact the [redacted]s via voicemails. On 10/21/14 Baseline financial mailed the [redacted]’s a delinquency noticeand left another voice mail on 10/27/14. On 10/30/14 baseline processed the paymentfor 10/1/14. On 11/1/14 the [redacted]’s payment was declined again. Baseline triedcontacting the [redacted]’s via voice mail and email though out the month ofNovember and then mailed a delinquency notice for November on 11/11/14. The[redacted]’s did not respond. The payment for December declined as well and Baselinefinancial again left voicemails and emails. On 12/15/14 Baseline financial receivedan email from the [redacted]s (see attached timeline)On 1/13/14 Member Services replied to the [redacted]’s 1/13/14email asking them to write a letter for the reasons for wanting to be releasedfrom their contract. The [redacted]’s never wrote a letter as requested.From time to time we receive letters requesting to cancelcontracts due to financial hardship or serious illness. Even though we cannot controllife’s unforeseen circumstances, we are sympathetic to most and release themember from their agreed upon financed contract.  We require a brief letter explaining the member’scircumstance and sometimes request a proof of illness. After review of theletter we then make our decision. The member is then required to sign and datea Final Release & non disclosure letter releasing them from any and all financialobligations.We agree to cancel the [redacted]’s membership and financecontract. Please have the [redacted]’s contact member services at 916 722-1648 toschedule a time to come in and sign the Final Release & Non Disclosureletter and return the materials they received when joining (bag & Binder).  Our address in Citrus Heights is 8350 AuburnBLVD. Ste 200, we are open MON-FRI 8:30-5:30.We are sincerely sorry this took so long to resolve as wemade a valid effort in doing so.

I am rejecting this response because: I didn't mention that will not file complaint at Revdex.comWe request the Cruise line login access after the May 2014 training, we didn't get the instruction how to login in access to Cruise line. We receive letter 6/2 said that there was some kind of delay on set up the login access. See attached email. There was no follow up letter to concern this matter from Goldrush. After receive the contact from Revdex.com, Mr [redacted] called me on numerously during my work hour to rush me to fill out the Cruise line access. 4/22 I faxed back the access request and Julie send the Princess cruise and Carnival login access. It took almost 1 year to set up those access, how can we try out the program. See attached receipt and complaint online. On Mr. [redacted] commented that "We didn't said that we don't have money to travel," we just want to safe money to travel. We didn't said that we don't have time travel, we have few vacation time. We called the Citric Height office  and Campbell office to ask for help booking travel in Hawaii. The staff suggested us to sign up online for set up travel agent deal. We tried to set up those access, it takes weeks for response.  There was not much training in Campbell office last year. In order to find good deal travel with Goldrush program, have to extremely flexible travel hours and have lots of time to do research. Per [redacted] comment from his response letter, he said that I was threaten to sue Goldrush. I didn't plan to do that but pursue further action to file complaint to Revdex.com. Thank you for your help. I would like to settle this complaint with compensation refund membership fee $1500 and Goldrush cover this year membership renew $149.-[redacted]

I am rejecting this response because:I am requesting the company include their 3 date rule on their advertising so that each caller doesnt not have to ask.  In fact, most callers will not know about the 3 date rule and will never know to ask. To not include this is trickery.

Revdex.com:
Good Morning Mrs [redacted],I have received an email back from Goldrush travel stating that they we will be sending the gift card as promised.  Can you please close this case as resolved.

TelCase#:[redacted]Business Response On December 1, 2013 Mr.and Mrs. [redacted] attended a presentation at our Campbell California location andknowingly agreed to purchase Goldrush Getaways membership #[redacted]. They statedthat the three reasons for joining was future savings, better option to highend...

vacation and more motivation to travel with less cost. They also statesthat they would like to travel in the future to Tahiti, Italy and Greece. In order to realizethe many benefits of a Goldrush Getaways membership, members are encouraged to attenda few classes to get basic knowledge on how to utilize vendor websites. Theseclasses are available live at our locations in Citrus Heights and in Campbell. Wealso offer all classes via webinar that members can take from the comforts oftheir own home.Mrs. [redacted] received a welcome call from our member servicesdepartment on December 2, 2013. Member services scheduled Mrs. [redacted] to attendan introduction class on December 14, 2013 at 10AM. On that same day Mrs. [redacted] called back to member servicesto confirm that if they decided to cancel the membership that they could comein on Wednesday December 4, 2013. They were told they could and member servicesasked if there was anything else they could be helped with. Mrs. [redacted] statedthat she had already spoken to our Travel Agency manager and that she waslooking around the websites and registering with various vendors. She was toldthat she could contact member services if she had any further questions.On December 14, 2013 Mr. and Mrs. [redacted] attended theintroduction class. After class they met with member services stating that theywere concerned about their financial state and the ability to use themembership. They had an opportunity at that time to cancel the membership butthey decided to downgrade the membership they agreed to purchase from $4990 toa $2990. Member Services wrote up another contract with the $2990 purchaseprice. Both Mr. and Mrs. [redacted] agreed to and knowingly signed the contract.They also had another three day right of rescission.On December 17, 2013 Mrs. [redacted] called our Travel Agencyasking if there was any study tips on passing the CLIA class as she attemptedto pass it 4 times. Our Agency gave her helpful advice and tips and Mrs. [redacted]stated that she knows what’s wrong…she thinks that perhaps there is somethingwrong with the test. On 12/19/13 Mrs. [redacted] did finally pass the CLIA exam and receivedher CLIA card.On June 2, 2014 Mr. and Mrs. [redacted] received an email fromour agency staff thanking them for participating in the agent universe class. Shereceived her login and instruction on how to navigate the booking website.On March 31, 2015 member services received a call from Mrs.[redacted] stating that she wanted a full refund on the membership she agreed to andknowingly purchased. Member services requested that she write a letter to theboard of directors. She agreed to write the letter.On April 1, 2015 Mrs. [redacted] called member services againcomplaining about the membership. Member services put forth a good faith effortin answering her questions. On April 15, 2015 member services received the formal letterfrom Mrs. [redacted] requesting a refund of $2000 and $149 annual dues that she didnot even pay.On April 16, 2015 the Vice President composed and mailed aletter with his decision. Mr. and Mrs. [redacted] were denied their request for arefund. This decision was based on the fact that they had a few opportunitiesto cancel and receive a refund prior to the rescission period and had been totraining classes. We also absorbed commissions paid to our sales team,marketing costs and gift costs associated to the [redacted]s membership that we cannotrecoup.On April 22, 2015 member services received a call from Mrs.[redacted] complaining that she never received a letter from the board in responseto her request letter. Member services located a copy of the letter in the database and told her that we did in fact mail a letter out on April 15, 2015.While on the phone she found the letter and read it. She was not happy with theVice Presidents response. Mrs. [redacted] threatened to go on yelp, with to the Revdex.comand serve us with a law suit. She requested a call from the board of directors.Member services called the Vice President and told him about the call they justreceived and the Vice president called Mrs. [redacted] immediately.  Mrs. [redacted] was mad and was yelling in thephone. I mentioned that I didn’t want to argue with her but wanted to helpanswer the questions she had and to help her. We ended up having a goodconversation and I told her I would get back to her the next day with theinformation she requested. Mrs. [redacted] requested login information for Princesscruises, Vacation.com (Agent Universe) and Expedia. I asked her about thethreat to go to the Revdex.com and yelp and she said that now that I called her shewouldn’t contact them. I found out today April 23, 2015 that Mrs. [redacted] hadalready contacted the Revdex.com on the 22nd and wrote a complaint prior tomy conversation with her. Immediately after getting off the phone with her I had ameeting with our Travel agency manager and we reviewed Mrs. [redacted] notes andclasses she has attended. We also noted that there had been no travel bookedsince she joined. The Travel agency manager began working immediately ongathering the information that Mrs. [redacted] requested. We noticed that Mrs. [redacted]did have a login to agent Universe which she said she didn’t. It was after 5:30so I told our Agency manager that we would work on this first thing in themorning. Prior to going home that evening I emailed Mrs. [redacted] Thankingher for taking my call and that we would have all of the information sherequested the next day. I received an email back from her that night thankingme for getting her the information and asking to also get the login info forvacation.com that she did not recall that.I came in the office today April 23, 2015 and had a meetingwith three of the travel agents as I wanted to get the information Mrs. [redacted]requested in a timely manner. One of the agents noticed that Mrs. [redacted] hadlogged into agent universe. I was surprised by that as the night before and shetold me she did not know how or that she had a login. I email Mrs. [redacted] a formthat she needed to fill out and gave her a call to find out if she was the onewho logged in. She said she was and that she found her login information. Shehad it all along as she attended the class and registered for the login herself.I told her to fax or email the form back so we could get her a login for theother sites she requested. She said she would do it after work at about 1:30. When I got off the phone with Mrs. [redacted] I received an emailfrom the CEO of Goldrush Getaways stating that we had a Revdex.com complaint. I couldn’tbelieve that after our phone conversations and all the time we were spending toassist Mrs. [redacted] that she would write a complaint. Mrs. [redacted] even stated thatshe wasn’t going to write to the Revdex.com.Mr. and Mrs. [redacted] had two opportunities to cancel with afull refund. They chose to downgrade the membership rather than cancel. Theyjoined as members over a year ago and have utilized the services of themembership they purchased. In the initial letter to the board of directors they askedfor a refund of $2000 and $149 annual dues. We waived their first year dues sothe dues were never paid. All members pay $149 annual dues. These dues ensurewe can continue to offer the services to the thousands of happy members weservice every day. We honor members request to cancel who feel our membershipis not for them. We have even canceled members after the three day right ofrescission and provide a refund less monies we have paid out and cannot recoupassociated with the membership.We feel we have provided quality customer service to Mr. andMrs. [redacted] and do not feel we should refund the monies they paid back inDecember 2013. To keep their membership in good standing they will need to paytheir $149 dues like all of our members pay. I offered to waive the $5.00 latefee, but cannot waive another year dues as it is not fair to all of our otherdues paying members. I have attached the initial request letter from Mrs. [redacted],My response letter to her. Our timeline of events which comes from our filemakedatabase and the emails I have exchanged with her in the last few days.

I am rejecting this response because: We were told initially when we signed up for the presentation by the company they use that the dates are very flexible. The initial complimentary offer only said certain dates and restrictions apply. It wasn't until after we sat and listened to their presentation followed by several rounds of high pressure sales tactics and bringing out a sales closer were we able to obtain the actual detailed information. On this certificate it said that the trip could not be booked during any major holidays and still it did not state that a good portion of the summer months were not available either. We paid the initial 50.00 deposit with the certificate and then received another form asking for 648.00 to pay for the taxes and misc fees such as port fees. We expected this and knew about it all along. We sent another check for the 648 and then received a letter from [redacted] that stated we must select three dates with at least 60 days advance notice and 30 days in between. After calling [redacted] I then learned that the not only can we not book Near or on any major holidays but that there were no date available during the summer except for after August 20th. My wife and I are both school teachers, we are not able to take vacation like many other people. We are off during holidays and for two month in the summer. We go back to school in the beginning of August and had 0 options to book this cruise. Disclosure, Disclosure, Disclosure. It is not difficult to state in the very beginning of the process that no booking of dates around major holidays as well as most of the summer will be allowed or possible. This would have save us a lot of time and headache. We went into this knowing its wasn't "FREE" and almost signed up for their be your own travel agent offer. The entire sales pitch was extremely high pressure after the presentation which did nothing but make up my mind for me. If something is a great value or opportunity you don't need a high pressure sales barrage after a really good presentation. We were on board until that happened. Also, if you are already a travel agency, why not book the trip yourself? Why use a third party? After all the presentation showed us how to get these cruises for much less and I am sure your able to secure the same deal as [redacted]. Finally I had to ask for a supervisor at [redacted]. He was extremely rude and actually very condescending in tone. I told him he was rude and he backed off a bit and offered to refund me my money. What a horrible experience.

I understand your concern, however the three date rule is not a required material disclosure. In fact, the three date rule is a benefit to the customer. Reservations are handled over the phone with a live representative, so if the customer only has one or two dates in mind and those dates are not available then the representative would look over the calendar to see what dates are available and help that customer select a date. If the customer wants to check their schedule and call back at a later date then they are welcome to do so. Not having a date selected on the initial call does not void their vacation certificate. The customer would still have the remaining 12 or 24 months, depending on vacation offered, to call back and select a date.   I realize that members of the public might be skeptical, but there is no need for concern here. We are a family owned business that has been operating in the same markets for over 20 years. Our goal is not to mislead or upset our customers. Our goal is to give vacations away to customers simply for taking the time to visit our establishment for a short time to hear how we can save them money on future travel.   Thank you for the opportunity to clarify our position. I hope that we have addressed your concerns.

[redacted] received one of our mail offers and called the number on the offer to get more information about the trip. The representative he spoke with provide him all of the details but was unsure of the 3 dates Mr. [redacted] mentioned. This representative has since received more training so this...

doesn’t happen again. We disclose the details of participation  of the cruise offer so that everyone receiving the offer knows the details  prior to making the phone call. The cruise is not free as Mr. [redacted] states as there are port charges, taxes and booking fees that are associated with the cruise, this is clearly stated in the details of participation. Anyone wanting to accept the cruise offer goes on the cruise. We are a twenty year old company and have always had the same business name Goldrush Getaways, we in no way are attempting to confuse the consumer. Let me know if you need anything else form me. Best Regards,

Anytime anyone requests to be removed from our mailing list or call list we remove them and suppress their information immediately. We are happy to honor your request to suppress your information and remove you from our mailing list. Please provide the mailing address you are receiving mail at and...

the phone number you are receiving calls at and we will ensure you are removed from all lists.

Review: False advertising! They are offering a free cruise and airfare when you attend their presentations. The problem is that all the information is not disclosed for the restrictions on these cruises. We payed all fees and then later found out that the cruise was unavailable for most dates we could go, this included most of the summer. I'm filing this complaint so others will know that there are several restrictions to these "free" cruises and do not go waste your time.Desired Settlement: Explanation of why restriction are not disclosed and possible alternatives to replace the cruise and airfare offer.

Business

Response:

First off I want to thank you for taking your time to write to the Revdex.com and to also post a review on [redacted]. We take all complaints and negative reviews seriously as we use them to improve upon the quality of service we provide our thousands of members and the thousands of folks who attend our presentations. It is not our intent to make things difficult and we want to ensure your needs are well attend to. Our records indicate that the Revdex.com complaint and the [redacted] review are the first time we are hearing from you regarding the complimentary gift you received from us. You voluntarily attended a Goldrush getaways presentation on 1/30/16. What prompted you to attend the presentation is that you received a mailing from us offing a complimentary cruise to Alaska or Mexico including airfare just to attend the presentation, no obligation to buy anything. You mention in your complaint that we are offering a free cruise and airfare. We do not offer FREE cruises as there are taxes and fees associated with the cruise and airline tickets that you are responsible to pay for. Nowhere does is state the complimentary gift is free. The taxes and fees include but are not limited to: Airline Federal Excise Tax, Federal Security Tax, Local Passenger Facility Charges, Cruise Taxes, Port Charges Agency Booking Fees, Fuel surcharges and other cruise line imposed surcharges. You responded to the mail piece by calling in to schedule your presentation appointment date and time. During the call you were informed that the call was recorded for quality assurance. We reviewed the call recording and all of the disclosures were explained to you at that time as well as the taxes and fees that would be required on your part. You are correct in that there are restrictions. This is disclosed in the “Alaska or Mexico Princess Cruise Terms of Participation” you and your husband both signed on 1/30/16. The disclosure states Certain sailing dates and restrictions apply. Please see the attached signed “Alaska or Mexico Princess Cruise Terms of Participation”. It is common knowledge that cruise lines have specific dates that they sail out of each port, just as airlines have different dates and times they fly out of each city. We can not feasibly disclose the entire cruise line schedule for both Alaska and Mexico out of Seattle and Los Angeles respectively on a single piece of paper. Nor, do we feel, that we should be required to. However, the mail piece that you received did state “certain sailing dates and restrictions apply”. The vacation itself is of tremendous value, up to $2,498, and we give this complementary gift away simply for taking the time to come listen to who we are and what we do. The vast majority of customers that receive travel offers from us are able to complete their travel without issue. [redacted] is the company servicing the travel certificate that you received and they do a very good job with our customers. However, we do understand that problems arise and everyone has different needs, which is why we are here to assist. Even though you chose not to become a member with us back in January, we are still here to assist you. I do not see that you have contacted us to try and assist you, so we have had no opportunity to rectify your issue. Please contact us directly so we can get this resolved and secure your cabin on the ship. Thank you.

Consumer

Response:

I am rejecting this response because: We were told initially when we signed up for the presentation by the company they use that the dates are very flexible. The initial complimentary offer only said certain dates and restrictions apply. It wasn't until after we sat and listened to their presentation followed by several rounds of high pressure sales tactics and bringing out a sales closer were we able to obtain the actual detailed information. On this certificate it said that the trip could not be booked during any major holidays and still it did not state that a good portion of the summer months were not available either. We paid the initial 50.00 deposit with the certificate and then received another form asking for 648.00 to pay for the taxes and misc fees such as port fees. We expected this and knew about it all along. We sent another check for the 648 and then received a letter from [redacted] that stated we must select three dates with at least 60 days advance notice and 30 days in between. After calling [redacted] I then learned that the not only can we not book Near or on any major holidays but that there were no date available during the summer except for after August 20th. My wife and I are both school teachers, we are not able to take vacation like many other people. We are off during holidays and for two month in the summer. We go back to school in the beginning of August and had 0 options to book this cruise. Disclosure, Disclosure, Disclosure. It is not difficult to state in the very beginning of the process that no booking of dates around major holidays as well as most of the summer will be allowed or possible. This would have save us a lot of time and headache. We went into this knowing its wasn't "FREE" and almost signed up for their be your own travel agent offer. The entire sales pitch was extremely high pressure after the presentation which did nothing but make up my mind for me. If something is a great value or opportunity you don't need a high pressure sales barrage after a really good presentation. We were on board until that happened. Also, if you are already a travel agency, why not book the trip yourself? Why use a third party? After all the presentation showed us how to get these cruises for much less and I am sure your able to secure the same deal as [redacted]. Finally I had to ask for a supervisor at [redacted]. He was extremely rude and actually very condescending in tone. I told him he was rude and he backed off a bit and offered to refund me my money. What a horrible experience.

Business

Response:

As you stated in your response, you are not able to take vacations like many other people. It is impossible for us to know the personal circumstance of everyone in our community. Your special circumstance prevents you from traveling for a little over 10 months out of the year, including holidays. We appreciate your suggestion and will review our disclosures to see how we can further improve them. We will also investigate who may have told you that the dates are very flexible. It is a cruise, so there are only certain dates available based on cruise departures. We would like to make this right and provide you with a cruise offer that has more sailing dates available, or possibly an entirely different vacation offer. Please contact us at your earliest convenience.

Review: We join Goldrush Gateaway since December 1 2013 in Campbell, CA. Headquarter in Citrus Heights. We are very not satisfied the program, products were not match presentation. We paid $3999 for membership with 2 Condo certs, we tried to cancel membership, negotiate return 2 Condo cert reduce price $2999. We try to utilize program, attended some trainings on Sat, Weds night. I got cruise certify by spending hours to complete test. There was no much training in Campbell office show us how to use Goldrush program. I called many [redacted]e request change your error on my first name, it didn't get any responds. We attempted to call Citrus Heights, Campbell office to assist on purchase flight 2014 to Asia and booking vacation. The rep told us to call C & H, Air by Pleasant, Apple vacation, Air consolidation etc. When we went to websites, require setup registration access, it takes days to weeks get login. It was very frustrated and [redacted]e consuming. We called the companies and some of them are very rude and not helpful. After we finally got quote, price was not competitive then booking directly from the airline or online travel company. We wonder why we paid so much, not really getting the discount, support as promised. We feel very upset, want to pursue our money back. We spent days and nights to schedule for the deal as mentioned during presentation $199 per week stay, we cant find anything available in the BayArea except Puerto Rico or some remote areas with restrictions!! On top of paid Agency fee we got a bill for $149 yearly membership fee that we can't benefit for our travel. 2/18/15 received invoice pass dues, We didnt receive 2014 invoice. Recently 2015 I talked to [redacted], he updated within 5 mins. It took long [redacted]e for someone return my calls. I wrote letter to Board Director 4/8, letter respond [redacted] was not willing to resolve complaint,only waive $5 late member fee. His contact: ###-###-#### Ext[redacted] We don't fee Goldrush handle this properly.Desired Settlement: We would like to get $2999 membership and annual dues $149 full refund. Thank you for your help. Would like to be contact by email: [redacted]

Business

Response:

TelCase#:[redacted]Business Response On December 1, 2013 Mr.and Mrs. [redacted] attended a presentation at our Campbell California location andknowingly agreed to purchase Goldrush Getaways membership #[redacted]. They statedthat the three reasons for joining was future savings, better option to highend vacation and more motivation to travel with less cost. They also statesthat they would like to travel in the future to Tahiti, Italy and Greece. In order to realizethe many benefits of a Goldrush Getaways membership, members are encouraged to attenda few classes to get basic knowledge on how to utilize vendor websites. Theseclasses are available live at our locations in Citrus Heights and in Campbell. Wealso offer all classes via webinar that members can take from the comforts oftheir own home.Mrs. [redacted] received a welcome call from our member servicesdepartment on December 2, 2013. Member services scheduled Mrs. [redacted] to attendan introduction class on December 14, 2013 at 10AM. On that same day Mrs. [redacted] called back to member servicesto confirm that if they decided to cancel the membership that they could comein on Wednesday December 4, 2013. They were told they could and member servicesasked if there was anything else they could be helped with. Mrs. [redacted] statedthat she had already spoken to our Travel Agency manager and that she waslooking around the websites and registering with various vendors. She was toldthat she could contact member services if she had any further questions.On December 14, 2013 Mr. and Mrs. [redacted] attended theintroduction class. After class they met with member services stating that theywere concerned about their financial state and the ability to use themembership. They had an opportunity at that time to cancel the membership butthey decided to downgrade the membership they agreed to purchase from $4990 toa $2990. Member Services wrote up another contract with the $2990 purchaseprice. Both Mr. and Mrs. [redacted] agreed to and knowingly signed the contract.They also had another three day right of rescission.On December 17, 2013 Mrs. [redacted] called our Travel Agencyasking if there was any study tips on passing the CLIA class as she attemptedto pass it 4 times. Our Agency gave her helpful advice and tips and Mrs. [redacted]stated that she knows what’s wrong…she thinks that perhaps there is somethingwrong with the test. On 12/19/13 Mrs. [redacted] did finally pass the CLIA exam and receivedher CLIA card.On June 2, 2014 Mr. and Mrs. [redacted] received an email fromour agency staff thanking them for participating in the agent universe class. Shereceived her login and instruction on how to navigate the booking website.On March 31, 2015 member services received a call from Mrs.[redacted] stating that she wanted a full refund on the membership she agreed to andknowingly purchased. Member services requested that she write a letter to theboard of directors. She agreed to write the letter.On April 1, 2015 Mrs. [redacted] called member services againcomplaining about the membership. Member services put forth a good faith effortin answering her questions. On April 15, 2015 member services received the formal letterfrom Mrs. [redacted] requesting a refund of $2000 and $149 annual dues that she didnot even pay.On April 16, 2015 the Vice President composed and mailed aletter with his decision. Mr. and Mrs. [redacted] were denied their request for arefund. This decision was based on the fact that they had a few opportunitiesto cancel and receive a refund prior to the rescission period and had been totraining classes. We also absorbed commissions paid to our sales team,marketing costs and gift costs associated to the [redacted]s membership that we cannotrecoup.On April 22, 2015 member services received a call from Mrs.[redacted] complaining that she never received a letter from the board in responseto her request letter. Member services located a copy of the letter in the database and told her that we did in fact mail a letter out on April 15, 2015.While on the phone she found the letter and read it. She was not happy with theVice Presidents response. Mrs. [redacted] threatened to go on yelp, with to the Revdex.comand serve us with a law suit. She requested a call from the board of directors.Member services called the Vice President and told him about the call they justreceived and the Vice president called Mrs. [redacted] immediately. Mrs. [redacted] was mad and was yelling in thephone. I mentioned that I didn’t want to argue with her but wanted to helpanswer the questions she had and to help her. We ended up having a goodconversation and I told her I would get back to her the next day with theinformation she requested. Mrs. [redacted] requested login information for Princesscruises, Vacation.com (Agent Universe) and Expedia. I asked her about thethreat to go to the Revdex.com and yelp and she said that now that I called her shewouldn’t contact them. I found out today April 23, 2015 that Mrs. [redacted] hadalready contacted the Revdex.com on the 22nd and wrote a complaint prior tomy conversation with her. Immediately after getting off the phone with her I had ameeting with our Travel agency manager and we reviewed Mrs. [redacted] notes andclasses she has attended. We also noted that there had been no travel bookedsince she joined. The Travel agency manager began working immediately ongathering the information that Mrs. [redacted] requested. We noticed that Mrs. [redacted]did have a login to agent Universe which she said she didn’t. It was after 5:30so I told our Agency manager that we would work on this first thing in themorning. Prior to going home that evening I emailed Mrs. [redacted] Thankingher for taking my call and that we would have all of the information sherequested the next day. I received an email back from her that night thankingme for getting her the information and asking to also get the login info forvacation.com that she did not recall that.I came in the office today April 23, 2015 and had a meetingwith three of the travel agents as I wanted to get the information Mrs. [redacted]requested in a timely manner. One of the agents noticed that Mrs. [redacted] hadlogged into agent universe. I was surprised by that as the night before and shetold me she did not know how or that she had a login. I email Mrs. [redacted] a formthat she needed to fill out and gave her a call to find out if she was the onewho logged in. She said she was and that she found her login information. Shehad it all along as she attended the class and registered for the login herself.I told her to fax or email the form back so we could get her a login for theother sites she requested. She said she would do it after work at about 1:30. When I got off the phone with Mrs. [redacted] I received an emailfrom the CEO of Goldrush Getaways stating that we had a Revdex.com complaint. I couldn’tbelieve that after our phone conversations and all the time we were spending toassist Mrs. [redacted] that she would write a complaint. Mrs. [redacted] even stated thatshe wasn’t going to write to the Revdex.com.Mr. and Mrs. [redacted] had two opportunities to cancel with afull refund. They chose to downgrade the membership rather than cancel. Theyjoined as members over a year ago and have utilized the services of themembership they purchased. In the initial letter to the board of directors they askedfor a refund of $2000 and $149 annual dues. We waived their first year dues sothe dues were never paid. All members pay $149 annual dues. These dues ensurewe can continue to offer the services to the thousands of happy members weservice every day. We honor members request to cancel who feel our membershipis not for them. We have even canceled members after the three day right ofrescission and provide a refund less monies we have paid out and cannot recoupassociated with the membership.We feel we have provided quality customer service to Mr. andMrs. [redacted] and do not feel we should refund the monies they paid back inDecember 2013. To keep their membership in good standing they will need to paytheir $149 dues like all of our members pay. I offered to waive the $5.00 latefee, but cannot waive another year dues as it is not fair to all of our otherdues paying members. I have attached the initial request letter from Mrs. [redacted],My response letter to her. Our timeline of events which comes from our filemakedatabase and the emails I have exchanged with her in the last few days.

Consumer

Response:

I am rejecting this response because: I didn't mention that will not file complaint at Revdex.comWe request the Cruise line login access after the May 2014 training, we didn't get the instruction how to login in access to Cruise line. We receive letter 6/2 said that there was some kind of delay on set up the login access. See attached email. There was no follow up letter to concern this matter from Goldrush. After receive the contact from Revdex.com, Mr [redacted] called me on numerously during my work hour to rush me to fill out the Cruise line access. 4/22 I faxed back the access request and Julie send the Princess cruise and Carnival login access. It took almost 1 year to set up those access, how can we try out the program. See attached receipt and complaint online. On Mr. [redacted] commented that "We didn't said that we don't have money to travel," we just want to safe money to travel. We didn't said that we don't have time travel, we have few vacation time. We called the Citric Height office and Campbell office to ask for help booking travel in Hawaii. The staff suggested us to sign up online for set up travel agent deal. We tried to set up those access, it takes weeks for response. There was not much training in Campbell office last year. In order to find good deal travel with Goldrush program, have to extremely flexible travel hours and have lots of time to do research. Per [redacted] comment from his response letter, he said that I was threaten to sue Goldrush. I didn't plan to do that but pursue further action to file complaint to Revdex.com. Thank you for your help. I would like to settle this complaint with compensation refund membership fee $1500 and Goldrush cover this year membership renew $149.-[redacted]

Review: THIS COMPANY PROVIDED A VERY DECEPTIVE SALES PRESENTATION THEN WHEN IT CAME TIME TO USE THE SERVICE IT WAS NOT TRUE. THEY PROVIDE A ALL WONDERFUL HIGH PRESSURE SALES APPROACH THEN SERVICE IS NOT WHAT WAS PROMISED.Desired Settlement: I WANT ALL FUND REFUNDED AND CONTRACT REMOVED

Business

Response:

Customer Service Department, called Mr.

[redacted] to find out why he filed the Revdex.com complaint. He insists that he was

told by the presenter that he could save a lot of money on Domestic airfare. Our

sales presentations highlight the fact that domestic airfare is not discountable

or commissionable. Our presentation is very clear and the Terms and

Conditions state that there are no discounts on Domestic Airfare. Mr.

[redacted] acknowledged this when he signed the Terms and Conditions, Item #8

states, "Membership does not offer discounted airfares." When

Mr [redacted] called the Goldrush Getaways Citrus Height Agency, he was informed

exactly how domestic airfare works, and he became very upset. Our Member Services Manager asked him if he

could write a letter detailing his complaints, he said his lawyers would handle

that in the class action suit. Mr. [redacted] is delinquent on a Goldrush

Getaways Retail Sales Contract. He did indicate that they would become current

on the contract payments until the legal process determined what was to happen.

We are attempting to resolve Mr.

[redacted]’s issues and will continue to work with him to develop an mutually

satisfactory outcome as quickly as possible. We will update the Revdex.com file when

we have reached as soon as we reach a conclusion.

I think goldrush getaways is a scam trying to get money from despert people ,they have very good sales people to brain wash everybody who come to their seminars and the things they offer are not true.

We got robbed by this company and they still want more from us.

Review: GoldRush Getaways uses high pressure sales tactics and deceptive sales practices to lure customers and scam them out of their money.

Our first contact was at the Nevada County Fair on 8/8/13. I spun a wheel of chance and was informed I won a free, two night stay in Las Vegas or San Diego. I inquired about the hotels in Las Vegas and was told that some were on the strip and some were not. I asked if the ones off the strip were downtown and I was told they were. Two hotels were listed. One was in North Las Vegas and one was downtown. None were on the strip. It was not guaranteed that we would be staying at either. We were lured to a 90 minute presentation with the prospect of a free 4 night cruise to Mexico and a $100 restaurant card. Other promises were made and written down. We left a $20 refundable cash deposit and scheduled the presentation. On the way there on 8/15/13, my wife and I agreed not to purchase anything until we checked it out thoroughly. When we checked in, the copy of the promises that were made to us was taken. We were asked to provide a credit card by the receptionist. We sat through the 90 min. pitch. We were told that we could both become travel agents for a payment of $7,990 but in order for both of us to receive the savings of being an agent, we would need to sign a contract before we left. To encourage rapid signing, participants were told that the first couple to sign would receive additional free travel. We were then teamed with Manager, [redacted] in an open room with the other participants. He provided us little additional information. I expressed misgivings and said I would like to see an example of how we would save money on a trip to Ireland. We were distracted from that with additional sales pitches based on Mr. [redacted] personal experiences. I still had concerns but my wife was swayed. I told my wife that I didn't think we could recover the investment with travel savings because she is still working and is often unable to get time off. At no time were we allowed to discuss this alone. Mr. [redacted] offered to lower the price to $5,990 but would then have to remove two of the four promised condo certificates with the option to add them in later at $1,000 each. My wife persisted and I relented. We were ushered into a private office. I was still having misgivings and expressed them. I wanted time to review the contract at home. Mr. [redacted] offered to add back in one of the condo certificates. He also offered to add in the bonus trip even though we were not the first to "become agents". I read the contract and had concerns. The contract allowed them to terminate without cause. Mr. [redacted] then showed us the Revdex.com website and the lack of complaints. He told us that if we had concerns, we could contact our credit card company within 60 days to dispute the charge. We signed the contract but Mr. [redacted] said that it still had to be approved. He left the room with our credit card. When he returned, we were finally given information in writing about the "free" trips. We were then told that the $100 restaurant card was not for "free" food but that a purchase was required to receive discounts. I had to ask Mr. [redacted] for the refund of our $20 refundable deposit. In addition to the high pressure sales, we were misled. I noted in the 4/17/13 complaint to the Revdex.com, GoldRush denied responsibility for the alleged "free" items not being free because they didn't provide the services . I maintain that GoldRush is responsible as they use these products as lures to get business for themselves. We tried to register our "free" restaurant card online and were told that the reg. number on the card was invalid. The literature for the "free" trips warns that we should understand of the terms for the trips before registering but one cannot actually know the terms (additional costs for example) until after you register. We feel scammed and on 8/27/13, we asked Mr. [redacted] for a full refund of $5,990. While the time since then has been short, we feel that others should know about this company even if a full refund is provided. Desired Settlement: All we are asking for is a full refund and termination of our contract. The only investment that GoldRush has in us is the 90 minute sales pitch and the initial "required" 90 minute training that we attended the evening of 8/15/13. This training would have been provided regardless of whether or not we attended as there were a number of other "agents" in the room. We have otherwise used none of their services. We have promised to return all materials and literature provided upon receipt of a full refund. We have contacted our credit card company to dispute the charge as advised by Mr. [redacted]. While we admit that we have not given Mr. [redacted] and GoldRush adequate time to respond to our request for a refund, we feel that it is prudent not to waste time waiting for something that might never come. We have not yet contacted legal representation, state governing bodies or the CA State Attorney General, but all of those options are ones we will take if a full refund is not forthcoming.

Business

Response:

Initial Business Response

Please not this case was opened 30AUG13 and the [redacted] credit card was refunded 29AUG13. The [redacted] were treated with respect and grace throughout the entire process. It was just not a fit for them. We have over 5,000 family member who are a testimony to the validity and integrity of our program. The [redacted] were presented with an opportunity to attend our 90 minute no-obligation presentation. They obviously saw some merit to the program or they would not have broken "the pact". They received the gifts they were promised just for attending said presentation. They were reimbursed the $20.00 deposit they made. The [redacted] made an informed to purchase on that day and then had buyer's remorse. The [redacted] understate how much Goldrush Getaways has invested in marketing, staffing, mailing, gifting and energy spent with each prospective member. To say we have nothing invested in getting persons in front of our staff to present the program that works for so many others is just wrong. So many times the Revdex.com is used to tear down when people have been dealt with honestly and fairly. We will concentrate on those who can use our program to its maximum potential. We stand at the ready to service the contracts we have signed. We are here to defend and promote the merits of our program.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

We received a full refund. The purpose of my complaint is to warn others who might be inclined to fall for their tactics. While we have our money back, they did nothing to address the issues in the complaint. Their response is just more slick-speak. They said we received the "gifts" we were promised. Gifts are free and without obligation. They do not require expenditures by those receiving the gift. We were given no gifts or free items as promised. Their response says that their service "was just not a fit". What they do not say is that information we needed to determine if it was a fit or not was not provided until after we paid. Then we had buyers remorse. I would be willing to accept a response which addresses these and other issues in the complaint rather than the pandering response they provided to the Revdex.com. Even their response regarding our refund follows their pattern of falsehoods and attempts to mislead. We received a call from them [redacted] which I took as an attempt to dissuade us from the refund. I explained that I did not want further discussion about our decision, but only wanted a refund. Only after additional sales pitches was I told that a refund had already been approved. I was told that I could mail the materials we had been given. I told them that I would return the materials, in person, only after I received the refund. I was told to bring my credit card with me so the charge could be reversed. My wife and I drove the 60 miles to Citrus Heights. We met with [redacted] He said he would like to ask us questions because he had to fill out a report of our dissatisfaction. We agreed, but with each response we gave, he tried to sell us on their services again. I finally told him that I did not want to answer any more questions. I took out my credit card so he could process the refund. He then said it wasn't necessary and he handed me a receipt showing that the charges had been reversed on the prior day. If I am only using the Revdex.com to tear them down when they have been honest and fair, I invite them to file a slander lawsuit. They will not because they cannot respond completely and honestly to my concerns. I believe that state regulatory agencies should be looking into the operations of this company. First, they mislead you and then they provide details only after receiving money. What other business can get away with this? If they want to challenge my motives and honesty, lets do it so we can get into what really happens at TravelMasters/GoldRush Getaways.

Final Business Response

Mr. [redacted]'s stated desired resolution is, "All we are asking for is a full refund and termination of our contract. As indicated, Goldrush Getaways has dealt with the [redacted] with grace and respect and they have been fully refunded and their contract has been terminated. T

The meeting with member services was to address Mr. [redacted]'s concerns and give him a chance to return our proprietary materials (book bag and binder).

The [redacted] DID receive his $20.00 deposit back when he arrived for the original 90 minute no-obligation sales presentation. It is not a training. It is not portrayed as a training.

The [redacted] DID receive the promised gifts for attending the 90 minute no-obligation sales presentation. Those gifts were registered and signed for by the [redacted] There were three gifts. The first was a "Choose Your Vacation" where they have the option of a land tour or the 4 night cruise. The second was the "Island Getaway" certificate, a land only vacation. The third gift they received was the $100.00 Restaurant.com certificate.

The gifts are the [redacted] whether they chose to take advantage of our sales offer or not.

We consider the matter "closed" per their request. They asked for their contract to be rescinded and a complete refund. That was done.

We wish them well in their future endeavors.

Review: I attended a seminar with all kinds of pictures during their presentation with how you can travel at a better rate and use "Hot Weeks". Every time I compare the rates that I receive from [redacted] compared to the rates I receive as a normal shopper [redacted] is higher and the hotels are not what I was shown in the presentation. I was told that I needed to attend training classes and when I signed up I told them I am not willing to go to classes and the only reason I signed up is because I was misled with supposedly better rates. I lost my job after 26 years in May of 2014 and have tried to stay current with payments which we did fall behind. I was told to send in a letter to request to remove us from the contract. I received a call today stating that the total was turned over to collection and the entire amount was due and no payment options are available. I explained that I was unemployed and I am on aid for food and medical for the first time in my life. I also explained that we have NEVER used their services and that nothing shown to us at the presentation is actually something we can use (Only if we go in and attend classes). I offered to make some type of payments and was told that my wages would be garnished and a possible lean on my home.Desired Settlement: I would like out of the contract due to unforeseen unemployment issues and the lack of finances to stay current on the contract. Due to never using their services you can see there was zero benefit in joining their company.

Business

Response:

Please see attachedTIMELINE…On 7/7/13 [redacted] & [redacted] attended our Sales presentation. Atthe time they saw value in purchasing a membership and listed the 3-reasons fortheir purchase…discounted travel, price and ability to book travel for others.They also stated that they wanted to take future vacations to Hawaii, Italy andTahiti. On 7/7/13 they signed an agreement purchasing a membership for $3990.They agreed to a $1000 down payment and agreed to finance $2990 for 36 monthsat 108.10 a month beginning 10/1/13. They agreed to pay the $1000 down overthree payments. The first payment of $300 was received on 7/7/13, the secondpayment for $350 was received on 8/1/13 and the 3rd payment for $350was received on 9/1/13. They made their first contract payment of $108.10 on10/1/13 as agreed and continued to make timely payments until 10/1/14. On 10/1/14 their payment was declined (see attachedTimeline). Baseline Financial made several attempts to contact the [redacted]s via voicemails. On 10/21/14 Baseline financial mailed the [redacted]’s a delinquency noticeand left another voice mail on 10/27/14. On 10/30/14 baseline processed the paymentfor 10/1/14. On 11/1/14 the [redacted]’s payment was declined again. Baseline triedcontacting the [redacted]’s via voice mail and email though out the month ofNovember and then mailed a delinquency notice for November on 11/11/14. The[redacted]’s did not respond. The payment for December declined as well and Baselinefinancial again left voicemails and emails. On 12/15/14 Baseline financial receivedan email from the [redacted]s (see attached timeline)On 1/13/14 Member Services replied to the [redacted]’s 1/13/14email asking them to write a letter for the reasons for wanting to be releasedfrom their contract. The [redacted]’s never wrote a letter as requested.From time to time we receive letters requesting to cancelcontracts due to financial hardship or serious illness. Even though we cannot controllife’s unforeseen circumstances, we are sympathetic to most and release themember from their agreed upon financed contract. We require a brief letter explaining the member’scircumstance and sometimes request a proof of illness. After review of theletter we then make our decision. The member is then required to sign and datea Final Release & non disclosure letter releasing them from any and all financialobligations.We agree to cancel the [redacted]’s membership and financecontract. Please have the [redacted]’s contact member services at 916 722-1648 toschedule a time to come in and sign the Final Release & Non Disclosureletter and return the materials they received when joining (bag & Binder). Our address in Citrus Heights is 8350 AuburnBLVD. Ste 200, we are open MON-FRI 8:30-5:30.We are sincerely sorry this took so long to resolve as wemade a valid effort in doing so.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I will call and make an appointment to cancel our contract and return the binder and bag.Thank you,[redacted]

Review: My wife and I went to receive a free trip which we received at a home show here in [redacted]. It turned out to be a pressure recruiting seminar. At first we declined and they would send in someone else to get us to join. They made it sound very simple and we finally agreed to the lowest amount just to get out of there. Once we tried to learn their system, it quickly became obvious we were in way over our heads. After the first class I called to tell them we could not do this program and wanted our 1000.00 dollars back. [redacted] informed me that the 3 days to change our minds had passed. When I informed her the first class to attend wasn't available for 5 days of signing up. So how were we to know we were in over our heads. She then told me to write a letter to the board and they would decide if we get our money back. I did write a letter that same day and sent it the same day. With several follow up calls to find out their decision, I just get excuses. The guy that decides is sick or we have not received the letterer we will find out and get back to you. It has been 2 weeks and no answers, just run arounds. It would seem to me that getting back my 1000.00 dollars would be in their best interest. Why would they want someone who can't use this system. Pleas help me get my money back. This is a pressure type company.Desired Settlement: Just give me my 1000.00 back and I will be satisfied

Business

Response:

We acknowledge that [redacted] did speak with our member service department on 3/7/16 requesting to cancel. Since they were requesting to cancel after the 3/2/16 rescission date they were asked to write a letter to the board of directors.

The [redacted]'s date of contract was on 2/23/16 where they acknowledged and agreed to all of the terms and conditions of the contract. They were given a date of rescission (right to cancel) of 3/2/16 in which they could notify us if they wanted to cancel their contract. Any requests to cancel after the date of rescission require a letter to the board of directors for review. [redacted] wrote a letter to the board of directors on 3/7/16 and mailed it the same day. We received the letter on Monday 3/14/16. The board of directors met on Friday 3/18/16 to review the letter and discuss the out come.

The decision was made to cancel their membership and refund all monies paid. A formal letter was written and mailed to the [redacted]'s on 3/24/16 explaining the process to finalize their cancellation so we can credit back their [redacted] account $1000.