To whom it may concern: On March **2015,customer *** ***, contacted Travelzoo requesting a refund of his twovouchers for the StLouis Microfest he purchased on March **, Customerstated that he had gone to the event's location on Saturday, March ** and theevent was not
thereHe had purchased these tickets from our "Last MinuteDeals" section of Travelzoo's website and was under the impression that itwas for that weekend and not for a date two months in the futureBoth our customer service representative and supervisor advised that our"Last Minute Deals" highlights deals which are set to sell out verysoon and deals which have redemption periods that are ending soonIn addition,the deal page clearly notated the events' dates of May *-*, 2015; Friday orSaturday, 6-p.m and he would have needed to select the actual date whenpurchasing the voucherThe information advising that this purchase wasnon-refundable as it is a date-specific event was also provided to the customerprior to the purchaseThe deal information as well as the customer's complaint was also reviewed byTravelzoo's management team with the final result being given to the customerthrough email on 4/*/As all information regarding event dates andTravelzoo's refund policy regarding this purchase was clearly noted Travelzoowas unable to provide the customer a refund or creditThank you,***The Travelzoo Team
To Whom It May Concern:
We would like to first apologize to *** *** for any inconvenience she has experienced at her stay in The Palms Oceanfront Hotel and also while requesting a refund for her unused vouchers*** *** wrote to Travelzoo’s Customer Service regarding her
experience at The Palms Oceanfront Hotel on March **, On March **, 2014, we advised her by email on Ticket *** to contact the merchant first regarding the quality of their service while she is in the hotel at that time, and we also gave her $promo codes
*** *** called Travelzoo on March **, to explain further her experienceShe claimed the hotel did not look like the pictures on the email and that the elevators are old and shakyShe requested a refund for her vouchers because she did not want to stay any longerShe also said that she had spoken with the hotel ***
She was informed in Ticket *** that Customer Service was going to look into this matter and that the resolution could take 3-business daysOn March **, *2014, Travelzoo informed *** *** that this issue had been escalated and that Travelzoo’s Client Services Management was looking into this matterOn March **, 2014, Travelzoo was able to validate that The Palms Oceanfront Hotel is aware of the customer’s experienceAfter further investigation, we were able to refund *** *** $back to her ***ending in ***on April **, Her credit will be
visible within to business days
We are unable to provide a refund for the used voucher worth $99, as *** *** informed us that she stayed at The Palms Oceanfront Hotel for one night, and so the merchant needs to be paid for the services renderedTravelzoo sold the voucher; however, The Palms Oceanfront Hotel is responsible for the experience, so *** *** is encouraged to contact the hotel at ###-###-#### for further assistance
***
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) I did not contact Travelzoo prior to the voucher's expiration because in my mind a single last-minute cancellation for "plane maintenance" was not enough to justify such an actionHowever, the second such cancellation was and it did not occur until over a year after purchase in large part due to the seasonal nature of the activity.2) These are the reasons why the $in credits that Travelzoo has offered me are not a sufficient solution (excerpted from reply email sent to Travelzoo on 6/**/15):"First, it requires me to continue to do business with Travelzoo, which I have learned requires extensively researching the vendors through which deals are offeredHad I done more research on ** *** ***, I would not have purchased the deal in the first placeAs the broker, I believe Travelzoo has a responsibility to its customers not to offer deals with businesses that have proven to have poor products or abysmal customer service, if exhibited by numerous online reviews and Revdex.com ratingsAccepting credits from Travelzoo at this point will be throwing good money after bad (yes, I realize I will not have to pay for the credits, but they represent money that I have already spent and believe I should get back).Second, the restrictions on the use of the credit (one per purchase, no combining or reissuing) make me think that it would be quite difficult to actually use these credits, as I will have to speculate in advance (when requesting denominations) what price ranges of experiences I might like to spend them on and then be constantly monitoring for deals that fit those criteriaI strongly suspect that Travelzoo will be the real winner here, as I will almost certainly not be able to use the full value of the credits(I'm sure everybody who has received a voucher from an airline can attest to how difficult it is to use one and how much less valuable it is than the dollar value printed on itTo me, this sounds like a similar situation.)The bottom line is that even at this point in our discussions I still don't understand why it is impossible for me to receive a refundI do understand that the voucher is expired due to the actions of ** *** ***, but that is a policy reason, not a practical oneI am willing to accept *** or even a checkSince you are still offering deals through ** *** ***, I'm sure it would be possible to negotiate something with them (like skipping one payment to them to recoup what you are refunding me, thus placing the burden on them where it belongs)."The basis for my complaint is that Travelzoo has chosen to offer deals for a business that receives an F from the Virginia Revdex.com, and refuses to make good when its customers receive abysmal customer service, basing its refusal on a technicality (expiration of the voucher)Travelzoo's best attempt to address this has not provided me with full compensation because of the difficulty of using the credits without losing money and the continuing requirement of doing business with Travelzoo.Below please see some *** reviews of ** *** ***, which demonstrate that my experience was not unusual (as do complaints with the Virginia Revdex.com)It's my belief that Travelzoo has a responsibility to screen its vendors better or, if not, to compensate its customers who suffer from its poor vendor selection.*** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** * *** * *** *** *** *** * *** *** *** *** ** ** ** * *** ** *** *** *** *** *** ** *** * *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** ** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** ** * *** *** *** *** ** ** *** ** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** ** ** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** ** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** ** *** * *** ** *** *** ** *** *** ** * *** *** *** * *** ** ** *** ** *** *** * *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** ** *** *** ** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** * *** *** *** * *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** ***
*** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** ** *** ** ** *** *** *** ** *** *** *** ** *** *** ** ** *** ** *** * *** *** *** *** *** ** *** ** *** ** *** ** * *** *** ** *** * *** *** ** *** *** * *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** ** ** *** *** ** *** *** *** *** ** ** *** ** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** ***
*** *** *** *** *** ** *** *** *** *** *** * *** *** *** *** *** * *** * *** *** * *** *** *** * *** ** *** *** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** *** *** ** *** *** * *** *** ** *** * *** ** *** *** *** *** ** *** *** *** *** *** * *** *** *** *** *** *** *** ** ** *** *** ** *** ** ** *** *** *** ** *** ** * *** *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** ***
*** *** *** *** ** *** ** *** ** *** *** * *** ** *** *** *** *** *** *** ** *** *** *** ** ** *** ** *** *** *** ** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** ** ** *** ** *** *** *** *** *** *** ** *** ** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ** *** ** *** *** *** ** *** *** ** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** * *** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** *** ***
Sincerely,
*** ***
Tell us wh On 3/*/member contacted Travelzoo to report that she was unable to redeem the base value of her voucher for The Georgian at *** *** ***
*** which had expired on 3/**/ The member was offered Travelzoo credit in the amount of $(the original purchase amount) which she accepted
The member called Travelzoo back on 3/*/requesting a cash refund instead of the Travelzoo creditDespite being outside of Travelzoo's refund policy, in an effort to maintain a relationship with the member, Travelzoo agreed to process a refund back to the original form of payment; which was her *** accountBased on standard procedure, the member was advised of the refund processing time frame of 7-business days
On 3/**/2016, the member contacted Travelzoo to report that she had not received her refund and to let Travelzoo know that she no longer uses the *** account on fileGiven that the refund process was already initiated and at this point it was uncertain whether or not the funds routed from Travelzoo to the member’s *** account were going to be rerouted to the new account, she was advised to wait the 7-business days standard time frame and to let Travelzoo know if she had not received the funds as of 3/**/
Travelzoo received no contact from the member until 3/**/when Travelzoo was notified that the refund had not yet been receivedGiven that refunding to the original form of payment was not possible, Travelzoo offered to issue a refund in the form of a checkMember submitted all required documentation on 4/*/Standard time frame to receive a refund check by mail is business days
Due to an unfortunate error, the members check request was not processed on 4/*/This explains why the member has not received the check by mail yetTravelzoo can confirm that the member’s check request has been processed today 4/**/
Travelzoo appreciates and understands the member's concerns and regrets any inconveniences caused due to the delayTravelzoo’s Management Team and Finance Department are working diligently to fulfill their promise of a refund to this member In an attempt to heal the relationship with the member, additional Travelzoo credit in the amount of $will be issued for the member to use towards any future Travelzoo voucher purchase
Thank you,
Liberty
The Travelzoo Team
To Whom It May Concern:
On April **, 2014, *** *** requested a refund for the voucher she purchased for the $-- Milwaukee Hyatt w/Breakfast inclWeekends, 50% Off deal by Hyatt Regency MilwaukeeShe used Travelzoo’s Self-Service Refund RequestOn the same day, the
refund request was approved as her refund request is within Travelzoo's 7-day refund policy
On April **, 2014, Travelzoo sent an email to *** *** informing her that Travelzoo initiated a full credit in the amount of $to her original form of payment (Visa ending in ***)She can expect to see the credit within 7-business daysIf not, we advised her to contact her bankAlso, she was advised to contact our Customer Support Team at ###-###-#### if she
had any further questions
Today, on April **, 2014, we checked and were able to confirm that her refund went through successfullyWe advise *** *** to contact her credit card issuer regarding her refund
***
The Travelzoo Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern,
0pt;">
This correspondence states that *** *** purchased airline tickets through a site called ***. Travelzoo operates a website called ***, which is not affiliated with *** in any way
*** is an airfare search engine, which does not have information on specific bookings. It is a search engine that compiles the best fares from online travel agencies and multiple airlines. *** does not handle any transactions. In fact, a user is never purchasing airfare from ***The transaction is between the user and the website they made the purchase from. Once a user finds their desired itinerary, *** takes them directly to the website of their choice to complete the booking. Users must contact the airline or online travel agency used if they have any inquiries regarding an itinerary
We hope this information is helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Because nothing has changedWill await further developments.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Member *** **, contacted Travelzoo on 3/**/requesting arefund for eight vouchers purchased on 3/**/for the '***
*** Comedy Magic' through the desktop platformTravelzoo's deal pagestates "This is a date-specific eventAll sales finalNo refunds orexchangesNot valid
after expiration date." This information is alsoprovided on the mobile platform pre-purchase, just in a different, moremobile-friendly, formatAt the time of her contact, member advised Travelzoo that she had gone to thebox office for the show without reservations, despite the voucher and deal pageclearly indicating that reservations are requiredBoth the customer servicerepresentative and supervisor with whom the member spoke denied refund based onthe terms of the voucher as presented at the time of purchaseIn an effort torepair the relationship with the member, we have initiated a full refund of$to the member on 5/**/2015.Thank you,***The Travelzoo Team
Dear Revdex.com,Below is a summary of our correspondence with *** ***1/**/(#***) - Gift recipient, *** ***, called because the merchant,*** had gone out of businessWe offered a promo code credit for the full value of the voucher which is our standard policy for gift
recipients.3/*/(#***) - Gift recipient, *** ***, called in because he didn't receive the promo code for ***We resent the promo code*** ***'s wife then requested a refund for a different voucher, a spa voucher (*** ***'s) which was also gifted to themWe advised that the recipient is outside of policy for any refund or credit (gift exchange or otherwise)Supervisor spoke with recipient as well and advised of the sameRecipient dissatisfiedEnd result: Denied refund on spa voucherOffered credit code for business failureKind regards,***
To whom it may concern:Although the request for a refund is outside of Travelzoo policy, we are making an exception and refunding the customer.Travelzoo has issued a full refund in the amount of $for the vouchers Thank you,***
Dear Revdex.com,Member Carla Knepper's husband called on 7/*/to verify if hisvoucher was refundable and proceeded in requesting a refund in accordance withTravelzoo's day refund policy On 9/*/2015, the member's husband contacted Travelzoo to inquireabout
the status of the refundUpon review of the refund we identified anerror in our system in processing the original requestAs a result of themember's call and to ensure the member is properly refunded, we sent the refunddirectly to our Finance team to refund it manuallyOur management team sent afollow up email to the member advising of this with two discount codes due to theinconvenience. We have further confirmed that the refund was successfullycompleted on 9/*/to her original form of paymentWe advise our membersthat it may take 7-working days to see that credit posted to theiraccount. Thank you,Michelle S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the third different answer I have received from this companyIf anyone has been abused by TravelZoo, it is IIt appears I shall have to file a complaint with the *** *** ***No company can legally bind themselves to contract that they can breach at willThat is not a contractThat is an effort to defraudThank you for your efforts
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
"Bait and Switch Tactic" Travelzoo through its vendor *** ***, (a *** *** ***y) ran ad starting November **, promoting day holiday vacation for two in China including boat trip on Yangtze for $departing from Orlando, FloridaImmediately contacted Sinorama once Ad appeared and was advised the trip would now cost $Contacted officials of Travelzoo and was initially advised they did not know any reason for the sudden price increaseHowever, as a sign of good faith they offered a $credit towards our trip and now have rescinded on that offerI have already filed complaints with the FTC and FCC regarding this matterWill soon be filing with Canadian Officials as wellI considered the pricing tactics they used as a "Bait and Switch" deceitful method and practiceBuyer beware! I have recently purchased another travel package to China from yet another vendor at a higher cost than the original offer of $by Travelzoo Their original good faith offer of $made by Travelzoo would help offset the higher price
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted]
Per our telephone conversation this morning, this matter is not resolved as I did not see the message right away. I wish to have a full refund issued as I do not want to do any further business with this company.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:Customer [redacted] contacted us on 4/**/2015 requesting a refund/credit for his [redacted] Restaurant voucher on the grounds of the business closing. Travelzoo has confirmed that the merchant in question has gone out of business. As the customer contacted us after the...
voucher expired, Travelzoo provided him with a Travelzoo credit in the amount of $59 to his email on 5/*/2015. We have resent this code to the member to ensure he has it for future use. Thank you,[redacted]The Travelzoo Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern: On March **2015,customer *** ***, contacted Travelzoo requesting a refund of his twovouchers for the StLouis Microfest he purchased on March **, Customerstated that he had gone to the event's location on Saturday, March ** and theevent was not
thereHe had purchased these tickets from our "Last MinuteDeals" section of Travelzoo's website and was under the impression that itwas for that weekend and not for a date two months in the futureBoth our customer service representative and supervisor advised that our"Last Minute Deals" highlights deals which are set to sell out verysoon and deals which have redemption periods that are ending soonIn addition,the deal page clearly notated the events' dates of May *-*, 2015; Friday orSaturday, 6-p.m and he would have needed to select the actual date whenpurchasing the voucherThe information advising that this purchase wasnon-refundable as it is a date-specific event was also provided to the customerprior to the purchaseThe deal information as well as the customer's complaint was also reviewed byTravelzoo's management team with the final result being given to the customerthrough email on 4/*/As all information regarding event dates andTravelzoo's refund policy regarding this purchase was clearly noted Travelzoowas unable to provide the customer a refund or creditThank you,***The Travelzoo Team
To Whom It May Concern:
We would like to first apologize to *** *** for any inconvenience she has experienced at her stay in The Palms Oceanfront Hotel and also while requesting a refund for her unused vouchers*** *** wrote to Travelzoo’s Customer Service regarding her
experience at The Palms Oceanfront Hotel on March **, On March **, 2014, we advised her by email on Ticket *** to contact the merchant first regarding the quality of their service while she is in the hotel at that time, and we also gave her $promo codes
*** *** called Travelzoo on March **, to explain further her experienceShe claimed the hotel did not look like the pictures on the email and that the elevators are old and shakyShe requested a refund for her vouchers because she did not want to stay any longerShe also said that she had spoken with the hotel ***
She was informed in Ticket *** that Customer Service was going to look into this matter and that the resolution could take 3-business daysOn March **, *2014, Travelzoo informed *** *** that this issue had been escalated and that Travelzoo’s Client Services Management was looking into this matterOn March **, 2014, Travelzoo was able to validate that The Palms Oceanfront Hotel is aware of the customer’s experienceAfter further investigation, we were able to refund *** *** $back to her ***ending in ***on April **, Her credit will be
visible within to business days
We are unable to provide a refund for the used voucher worth $99, as *** *** informed us that she stayed at The Palms Oceanfront Hotel for one night, and so the merchant needs to be paid for the services renderedTravelzoo sold the voucher; however, The Palms Oceanfront Hotel is responsible for the experience, so *** *** is encouraged to contact the hotel at ###-###-#### for further assistance
***
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) I did not contact Travelzoo prior to the voucher's expiration because in my mind a single last-minute cancellation for "plane maintenance" was not enough to justify such an actionHowever, the second such cancellation was and it did not occur until over a year after purchase in large part due to the seasonal nature of the activity.2) These are the reasons why the $in credits that Travelzoo has offered me are not a sufficient solution (excerpted from reply email sent to Travelzoo on 6/**/15):"First, it requires me to continue to do business with Travelzoo, which I have learned requires extensively researching the vendors through which deals are offeredHad I done more research on ** *** ***, I would not have purchased the deal in the first placeAs the broker, I believe Travelzoo has a responsibility to its customers not to offer deals with businesses that have proven to have poor products or abysmal customer service, if exhibited by numerous online reviews and Revdex.com ratingsAccepting credits from Travelzoo at this point will be throwing good money after bad (yes, I realize I will not have to pay for the credits, but they represent money that I have already spent and believe I should get back).Second, the restrictions on the use of the credit (one per purchase, no combining or reissuing) make me think that it would be quite difficult to actually use these credits, as I will have to speculate in advance (when requesting denominations) what price ranges of experiences I might like to spend them on and then be constantly monitoring for deals that fit those criteriaI strongly suspect that Travelzoo will be the real winner here, as I will almost certainly not be able to use the full value of the credits(I'm sure everybody who has received a voucher from an airline can attest to how difficult it is to use one and how much less valuable it is than the dollar value printed on itTo me, this sounds like a similar situation.)The bottom line is that even at this point in our discussions I still don't understand why it is impossible for me to receive a refundI do understand that the voucher is expired due to the actions of ** *** ***, but that is a policy reason, not a practical oneI am willing to accept *** or even a checkSince you are still offering deals through ** *** ***, I'm sure it would be possible to negotiate something with them (like skipping one payment to them to recoup what you are refunding me, thus placing the burden on them where it belongs)."The basis for my complaint is that Travelzoo has chosen to offer deals for a business that receives an F from the Virginia Revdex.com, and refuses to make good when its customers receive abysmal customer service, basing its refusal on a technicality (expiration of the voucher)Travelzoo's best attempt to address this has not provided me with full compensation because of the difficulty of using the credits without losing money and the continuing requirement of doing business with Travelzoo.Below please see some *** reviews of ** *** ***, which demonstrate that my experience was not unusual (as do complaints with the Virginia Revdex.com)It's my belief that Travelzoo has a responsibility to screen its vendors better or, if not, to compensate its customers who suffer from its poor vendor selection.*** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** * *** * *** *** *** *** * *** *** *** *** ** ** ** * *** ** *** *** *** *** *** ** *** * *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** ** *** ** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** ** * *** *** *** *** ** ** *** ** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** ** ** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** ** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** ** *** * *** ** *** *** ** *** *** ** * *** *** *** * *** ** ** *** ** *** *** * *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** ** *** *** ** * *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** * *** *** *** * *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** ***
*** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** ** *** ** ** *** *** *** ** *** *** *** ** *** *** ** ** *** ** *** * *** *** *** *** *** ** *** ** *** ** *** ** * *** *** ** *** * *** *** ** *** *** * *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** ** ** *** *** ** *** *** *** *** ** ** *** ** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** ***
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*** *** *** *** ** *** ** *** ** *** *** * *** ** *** *** *** *** *** *** ** *** *** *** ** ** *** ** *** *** *** ** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** ** ** *** ** *** *** *** *** *** *** ** *** ** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ** *** ** *** *** *** ** *** *** ** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** * *** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I absolutely did NOT purchase the airline tickets from Orbitz or United directly. I most definitely did purchase from Travel Zoo. I'd be happy to forward a copy of the email correspondence from the help desk at Travel Zoo to me to confirm thisPlease see below. Email below clearly states that I purchased from Travel Zoo I'm not sure what records you looked at to confirm that there is no record of my purchase but, I would appreciate it if I could please get copies of the records referenced by Travel Zoo in their response. As a result, my valid complaint still remains unresolved
*** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us wh On 3/*/member contacted Travelzoo to report that she was unable to redeem the base value of her voucher for The Georgian at *** *** ***
*** which had expired on 3/**/ The member was offered Travelzoo credit in the amount of $(the original purchase amount) which she accepted
The member called Travelzoo back on 3/*/requesting a cash refund instead of the Travelzoo creditDespite being outside of Travelzoo's refund policy, in an effort to maintain a relationship with the member, Travelzoo agreed to process a refund back to the original form of payment; which was her *** accountBased on standard procedure, the member was advised of the refund processing time frame of 7-business days
On 3/**/2016, the member contacted Travelzoo to report that she had not received her refund and to let Travelzoo know that she no longer uses the *** account on fileGiven that the refund process was already initiated and at this point it was uncertain whether or not the funds routed from Travelzoo to the member’s *** account were going to be rerouted to the new account, she was advised to wait the 7-business days standard time frame and to let Travelzoo know if she had not received the funds as of 3/**/
Travelzoo received no contact from the member until 3/**/when Travelzoo was notified that the refund had not yet been receivedGiven that refunding to the original form of payment was not possible, Travelzoo offered to issue a refund in the form of a checkMember submitted all required documentation on 4/*/Standard time frame to receive a refund check by mail is business days
Due to an unfortunate error, the members check request was not processed on 4/*/This explains why the member has not received the check by mail yetTravelzoo can confirm that the member’s check request has been processed today 4/**/
Travelzoo appreciates and understands the member's concerns and regrets any inconveniences caused due to the delayTravelzoo’s Management Team and Finance Department are working diligently to fulfill their promise of a refund to this member In an attempt to heal the relationship with the member, additional Travelzoo credit in the amount of $will be issued for the member to use towards any future Travelzoo voucher purchase
Thank you,
Liberty
The Travelzoo Team
To Whom It May Concern:
On April **, 2014, *** *** requested a refund for the voucher she purchased for the $-- Milwaukee Hyatt w/Breakfast inclWeekends, 50% Off deal by Hyatt Regency MilwaukeeShe used Travelzoo’s Self-Service Refund RequestOn the same day, the
refund request was approved as her refund request is within Travelzoo's 7-day refund policy
On April **, 2014, Travelzoo sent an email to *** *** informing her that Travelzoo initiated a full credit in the amount of $to her original form of payment (Visa ending in ***)She can expect to see the credit within 7-business daysIf not, we advised her to contact her bankAlso, she was advised to contact our Customer Support Team at ###-###-#### if she
had any further questions
Today, on April **, 2014, we checked and were able to confirm that her refund went through successfullyWe advise *** *** to contact her credit card issuer regarding her refund
***
The Travelzoo Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern,
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This correspondence states that *** *** purchased airline tickets through a site called ***. Travelzoo operates a website called ***, which is not affiliated with *** in any way
*** is an airfare search engine, which does not have information on specific bookings. It is a search engine that compiles the best fares from online travel agencies and multiple airlines. *** does not handle any transactions. In fact, a user is never purchasing airfare from ***The transaction is between the user and the website they made the purchase from. Once a user finds their desired itinerary, *** takes them directly to the website of their choice to complete the booking. Users must contact the airline or online travel agency used if they have any inquiries regarding an itinerary
We hope this information is helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Because nothing has changedWill await further developments.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Member *** **, contacted Travelzoo on 3/**/requesting arefund for eight vouchers purchased on 3/**/for the '***
*** Comedy Magic' through the desktop platformTravelzoo's deal pagestates "This is a date-specific eventAll sales finalNo refunds orexchangesNot valid
after expiration date." This information is alsoprovided on the mobile platform pre-purchase, just in a different, moremobile-friendly, formatAt the time of her contact, member advised Travelzoo that she had gone to thebox office for the show without reservations, despite the voucher and deal pageclearly indicating that reservations are requiredBoth the customer servicerepresentative and supervisor with whom the member spoke denied refund based onthe terms of the voucher as presented at the time of purchaseIn an effort torepair the relationship with the member, we have initiated a full refund of$to the member on 5/**/2015.Thank you,***The Travelzoo Team
Dear Revdex.com,Below is a summary of our correspondence with *** ***1/**/(#***) - Gift recipient, *** ***, called because the merchant,*** had gone out of businessWe offered a promo code credit for the full value of the voucher which is our standard policy for gift
recipients.3/*/(#***) - Gift recipient, *** ***, called in because he didn't receive the promo code for ***We resent the promo code*** ***'s wife then requested a refund for a different voucher, a spa voucher (*** ***'s) which was also gifted to themWe advised that the recipient is outside of policy for any refund or credit (gift exchange or otherwise)Supervisor spoke with recipient as well and advised of the sameRecipient dissatisfiedEnd result: Denied refund on spa voucherOffered credit code for business failureKind regards,***
To whom it may concern:Although the request for a refund is outside of Travelzoo policy, we are making an exception and refunding the customer.Travelzoo has issued a full refund in the amount of $for the vouchers Thank you,***
Dear Revdex.com,Member Carla Knepper's husband called on 7/*/to verify if hisvoucher was refundable and proceeded in requesting a refund in accordance withTravelzoo's day refund policy On 9/*/2015, the member's husband contacted Travelzoo to inquireabout
the status of the refundUpon review of the refund we identified anerror in our system in processing the original requestAs a result of themember's call and to ensure the member is properly refunded, we sent the refunddirectly to our Finance team to refund it manuallyOur management team sent afollow up email to the member advising of this with two discount codes due to theinconvenience. We have further confirmed that the refund was successfullycompleted on 9/*/to her original form of paymentWe advise our membersthat it may take 7-working days to see that credit posted to theiraccount. Thank you,Michelle S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the third different answer I have received from this companyIf anyone has been abused by TravelZoo, it is IIt appears I shall have to file a complaint with the *** *** ***No company can legally bind themselves to contract that they can breach at willThat is not a contractThat is an effort to defraudThank you for your efforts
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
"Bait and Switch Tactic" Travelzoo through its vendor *** ***, (a *** *** ***y) ran ad starting November **, promoting day holiday vacation for two in China including boat trip on Yangtze for $departing from Orlando, FloridaImmediately contacted Sinorama once Ad appeared and was advised the trip would now cost $Contacted officials of Travelzoo and was initially advised they did not know any reason for the sudden price increaseHowever, as a sign of good faith they offered a $credit towards our trip and now have rescinded on that offerI have already filed complaints with the FTC and FCC regarding this matterWill soon be filing with Canadian Officials as wellI considered the pricing tactics they used as a "Bait and Switch" deceitful method and practiceBuyer beware! I have recently purchased another travel package to China from yet another vendor at a higher cost than the original offer of $by Travelzoo Their original good faith offer of $made by Travelzoo would help offset the higher price
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
[redacted]
Per our telephone conversation this morning, this matter is not resolved as I did not see the message right away. I wish to have a full refund issued as I do not want to do any further business with this company.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:Customer [redacted] contacted us on 4/**/2015 requesting a refund/credit for his [redacted] Restaurant voucher on the grounds of the business closing. Travelzoo has confirmed that the merchant in question has gone out of business. As the customer contacted us after the...
voucher expired, Travelzoo provided him with a Travelzoo credit in the amount of $59 to his email on 5/*/2015. We have resent this code to the member to ensure he has it for future use. Thank you,[redacted]The Travelzoo Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]