[redacted] has confirmed that she would like a refund. She is still
within our policy and we have processed the full refund for her. She should see the
full credit on her original form of payment within 7-10 business days. She will
receive a confirmation email when her credit has been processed.
To Whom It May Concern,
This customer contacted Travelzoo regarding this issue on evening of 8/**/2014. We
are currently researching this issue and hope to provide a satisfactory
resolution shortly. We will update the Revdex.com as soon as we have a resolution for
the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern:Customer [redacted] purchased two vouchersthrough Travelzoo's affiliate SF Gate on 2/**/2015. On April *, 2015 she calledTravelzoo and requested a refund for her vouchers. Based on the information thecustomer provided, the customer arrived to the...
merchant ([redacted]) after 10 am, the scheduled time of departure for herreservation and was upset that the merchant had not waited for her. Travelzoo's deal page and voucher, as well as merchant's policies indicate thateveryone must arrive at least 30 minutes before departure time; failure toarrive early may result in canceled reservation. The merchant's own policyregarding cancellations or failure to arrive on time indicate that your voucherwould be forfeited. This information is well noted and provided prior topurchase. In addition, the customer's request was placed 31 days beyondTravelzoo's refund policy of 7 days after purchase. Based on the information above and the customer's own admittance that she didnot arrive on time to the agreed upon reservation time, the customer's requestfor a refund was denied. As with any Travelzoo vouchers, the merchant'sreservation policy takes precedence so it was recommended to the customer shecontact the merchant to inquire about rescheduling her trip. This was advisedby both the Service Team Representative as well as the [redacted] on duty andthe customer was dissatisfied. Thank you,[redacted]The Travelzoo Team
When a customer calls Travelzoo Customer Service, the first
things they hear is a greeting saying “Thank you for calling Travelzoo. Your call
is important to us and may be monitored or recorded for quality...
purposes.” As
this is stated at the very beginning of the call, Travelzoo is following the
laws and guidelines regarding recording phone calls.
[redacted] called on 7/**. She was requesting to use the full promotional value for a future date as
she would be unable to use it before the expiration date. Once a voucher expires, customers are not able
to use the promotional value toward any future dates. However, the paid value
of the voucher never expires. After the expiration date on the voucher, customers
are always welcome to use the paid value of the voucher at the merchant. This
is called base value.
After further review, we have concluded that this customer
qualifies for a refund under our Cannot Travel Policy. We would be able to
provide a full refund back to her original form of purchase. Alternatively, we
are able to provide the paid value in Travelzoo credit to be used on future
deals. Alternatively, she would be able to use the full paid value at the
merchant after the expiration date. Please confirm what the customer is
requesting.
To whom it may concern: Customer [redacted] sentin an email to Travelzoo's Service Team on 4/**/2015 requesting a refund forhis purchase of a voucher for 3 massages. Customer's voucher was marked asredeemed as he has already received the first of his 3 services. The...
businessthe voucher was for had a facility issue where theysustained significant water damage to parts of the spa. As a result, they wereunable to book massage appointments; however, they would be resuming normaloperations and had agreed to accommodate Travelzoo's customers in anyway theycan, including scheduling appointments post-expiry. As such, we wereencouraging our members to work with the merchant to rebook. While Travelzoo would typically issue full refunds prior to expiration orcredit post expiry in the event that a business has closed or is not honoringthe voucher, this business is working with Travelzoo members and will honor themember's other two services so the refund was initially denied. Travelzoo iscurrently revisiting the issue as it applies to all outstanding vouchers. Inthe meantime the customer has been issued a partial refund for the remainingtwo services. Thank you,[redacted]The Travelzoo Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom It May Concern,
[redacted] has confirmed that she would like a refund. She is still
within our policy and we have processed the full refund for her. She should see the
full credit on her original form of payment within 7-10 business days. She will
receive a confirmation email when her credit has been processed.
[redacted]
The Travelzoo Support Team
To Whom It May Concern,
This customer contacted Travelzoo regarding this issue on evening of 8/**/2014. We
are currently researching this issue and hope to provide a satisfactory
resolution shortly. We will update the Revdex.com as soon as we have a resolution for
the...
customer.
[redacted]
The Travelzoo Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern:Customer [redacted] purchased two vouchersthrough Travelzoo's affiliate SF Gate on 2/**/2015. On April *, 2015 she calledTravelzoo and requested a refund for her vouchers. Based on the information thecustomer provided, the customer arrived to the...
merchant ([redacted]) after 10 am, the scheduled time of departure for herreservation and was upset that the merchant had not waited for her. Travelzoo's deal page and voucher, as well as merchant's policies indicate thateveryone must arrive at least 30 minutes before departure time; failure toarrive early may result in canceled reservation. The merchant's own policyregarding cancellations or failure to arrive on time indicate that your voucherwould be forfeited. This information is well noted and provided prior topurchase. In addition, the customer's request was placed 31 days beyondTravelzoo's refund policy of 7 days after purchase. Based on the information above and the customer's own admittance that she didnot arrive on time to the agreed upon reservation time, the customer's requestfor a refund was denied. As with any Travelzoo vouchers, the merchant'sreservation policy takes precedence so it was recommended to the customer shecontact the merchant to inquire about rescheduling her trip. This was advisedby both the Service Team Representative as well as the [redacted] on duty andthe customer was dissatisfied. Thank you,[redacted]The Travelzoo Team
To Whom It May Concern:
When a customer calls Travelzoo Customer Service, the first
things they hear is a greeting saying “Thank you for calling Travelzoo. Your call
is important to us and may be monitored or recorded for quality...
purposes.” As
this is stated at the very beginning of the call, Travelzoo is following the
laws and guidelines regarding recording phone calls.
[redacted] called on 7/**. She was requesting to use the full promotional value for a future date as
she would be unable to use it before the expiration date. Once a voucher expires, customers are not able
to use the promotional value toward any future dates. However, the paid value
of the voucher never expires. After the expiration date on the voucher, customers
are always welcome to use the paid value of the voucher at the merchant. This
is called base value.
After further review, we have concluded that this customer
qualifies for a refund under our Cannot Travel Policy. We would be able to
provide a full refund back to her original form of purchase. Alternatively, we
are able to provide the paid value in Travelzoo credit to be used on future
deals. Alternatively, she would be able to use the full paid value at the
merchant after the expiration date. Please confirm what the customer is
requesting.
[redacted]
The Travelzoo Support Team
To whom it may concern: Customer [redacted] sentin an email to Travelzoo's Service Team on 4/**/2015 requesting a refund forhis purchase of a voucher for 3 massages. Customer's voucher was marked asredeemed as he has already received the first of his 3 services. The...
businessthe voucher was for had a facility issue where theysustained significant water damage to parts of the spa. As a result, they wereunable to book massage appointments; however, they would be resuming normaloperations and had agreed to accommodate Travelzoo's customers in anyway theycan, including scheduling appointments post-expiry. As such, we wereencouraging our members to work with the merchant to rebook. While Travelzoo would typically issue full refunds prior to expiration orcredit post expiry in the event that a business has closed or is not honoringthe voucher, this business is working with Travelzoo members and will honor themember's other two services so the refund was initially denied. Travelzoo iscurrently revisiting the issue as it applies to all outstanding vouchers. Inthe meantime the customer has been issued a partial refund for the remainingtwo services. Thank you,[redacted]The Travelzoo Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]