We explained to the customer that this was a simple human error andwas nothing that was done intentionally The price that we were selling the item at, is the price for the item that he received Thepart that the customer is looking for is nearly dollars more than the item that he actually paid forAs much as we would love to send out this customer the part he wants, he is simply not understanding that it is discontinued and we physically have none to send to him If we had it in stock, we would happily send it Since we were unable to send him the tent that he is requesting, we had issued him a prepaid return label for the return, and had a full refund processed a couple weeks ago He is not out any money as we covered shipping to and from his house, and refunded him in full At this time, therereally is nothing more that can be done We have processed a full refund, and offered him a discounted price on a different style of tent which he declined.Please let me know if you have any further questions.Sincerely, [redacted] Returns Dept
Worst experience I've ever had buying a productWas told 2-days shipping and its going to take 7, tried calling them about it and was told to stop complaining and wait like everybody elseThe tracking info said the wrong product was coming so I asked about that and he said once again, quit complaining and wait until it gets there that it should be rightWhat a joke
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Had we made any sort of mistake in this, we would have absolutely eaten all of the costs associated with this The customer point blank ordered incorrectly, and refuses to accept any of the responsibility for the entire mess he caused We tried to meet the customer half way by covering $in fees for his mistake, but unfortunately there really is nothing more that we can do to satisfy this customer as even that was not enough for him The customer doesn't want anything, and there isn't anything more that we are offering aside from waiving the that he should have been responsible for.The customer has already received the correct part more than a month ago, so this return is completed per all of the [redacted] standards that are in place I am unsure how this even involves the Revdex.com since [redacted] follows all policies for purchases made through their online store.Sincerely, [redacted] Returns Dept
Absolutely horrendous businessI ordered a set of rancho shocks for my jeepI got them timely and put the front two on fine, I got to the back and realized they were too short, I checked the box and ITS THE COMPLETELY WRONG PRODUCT NUMBERnot even the right series shockI couldn't believe itWhat is the matter with them to get that wrong in the first placeI then called and they WOULD NOT send me the new ones until I sent back the old twoI had to walk home from the shop because I had no shocks AND will now not make my offroading event I already paid to be apart ofI will NEVER EVER buy from this horrible business againI advise you to look elsewhere to because there policies are ridiculous
Trends Auto is a big seller (with a big opinion of themselves) on eBaySpecifically [redacted] whom I've had communication withRecently they listed a "Putco Stainless Steel Punch Grille Overlay for 94-Dodge Ram 1500/2500" which I was interested in purchasing for my truck Mopar / Dodge calls the Grilles at the front of their truck just thatGRILLESInside of the Grille are what are known as "Inserts." These inserts can have honeycomb designs, flame designs, punch hole designs, billet - horizontal bars, etcThe advertised Grille by Trends Auto stated it was a "Punch GrilleThe photo also showed a punch hole type of Insert within the bumper http://www.ebay.com/itm/Putco-84103-Stainless-Steel-Punch-Grille-Overlay-for-94-...⇄ The way the advertisement was written, I was under the impression that their Grille OVERLAY was just thata larger Grille which would OVERLAY my present Dodge Ram truck's Grille and give it an updated lookI also liked the "punch" look and the Inserts within the bumper I contacted Trends Auto via phonetalked to a smart [redacted] named [redacted] I wanted to not only purchase the Grille Overlay but the bumper inserts which weren't advertisedHe didn't have the part and had me call Putco directly I called Putcotalked to a nice lady there and after a bit of initial confusion she informed me that the Grille Overlay were really INSERTS which I would put into my own OEM GrilleShe said they do not sell the "Punch Inserts" for the bumper and never have I contacted Trends Auto again via the eBay messaging system and essentially told them and [redacted] that their advertising was misleading and it should be rewritten to indicate these were Grille Inserts rather than a Grille Overlay and that the Inserts shown in the bumper were also misleading I received a condescending message from [redacted] trying to put me down for indicating the corrections he should have made to their adThat started a back 'n forth as I wrote him back giving him links to Mopar and a Dodge Mopar parts dealer showing him clearly that the front Grille was called a "Grille" and Grill Inserts were just that"Inserts." I also complained about his Customer Service attitudeOf course he wrote me back with another stupid email via the eBay system Bottom Line: They are a power seller on eBay and now they must think they are some kind of BIG BUSINESS where they can put up and misleading advertising and treat potential customers like [redacted] There were other items they had for sale which I was interested in buying but not on your lifeAnd, in [redacted] message to me he stated: "I've gone ahead and blocked your purchase account so you can not buy from us." That's fine with me as I don't wish to purchase from people who are obviously on some kind of power trip This review and many like it are now going out across the Internet in an effort to inform others to be wary of dealing with them
I have received the response that the customer is unhappy with the outcome, however he is failing to mention that in the instructions that were sent directly to him for the return, it did specifically state, "A tracking number is required" Unfortunately RGA numbers do not have any way of tracking a product with USPS--they are only for the warehouse to recognize the return If a package never makes it tous though, there is no way to refund the customer Again, this is where the tracking information that we required is important For all we know, this was lost in transit or sent to an incorrect locationSince no product has been received, no refund can be processed I don't see how this is unfair in any way If the customer had kept his tracking information, and insured the package, he would be able to file a shipping claim with the shipping company to recover his money.Sincerely, [redacted] Returns Dept
We received the notification of this case, and I have looked into this situation in depth The customer simply received a part that was damaged in transit to him The item is 88lbs, so it can happen from time to time if UPS does not handle it properly As far as it having rust or being "used", that is simply untrue I even inspected the product that was returned back myself, and the comment he made about rust and usage is completely incorrect It is damaged--but that is why we filed a damaged claim on it and had it returned We absolutely did not ship him a "predamaged" part as he is accusing That would be a waste of time and money, and not how we operate We sell new products, and when they leave our facility that is how they look As far as the customer's accusations about the phone conversation, I have reviewed the recording of the entire all He had not spoken to the owner at any point--only a returns representative The customer started the conversation by screaming at our returns rep He was cursing and verbally abusive the entire time At no point in time did he even allow the representative to speak or attempt to solve the problem at hand The only option we had at that point was to file the claim, and processed the customer's refund in full I sincerely apologize that the customer received the part damaged by UPS, but we did everything we could to resolve this situation as quickly as possible A full refund was processed to his account prior to us even receiving this part backPlease let me know if you have any questions, or if I can provide any further informationThank you, [redacted]
We received this claim notification, and I have reviewed the customer complaint The manufacturer of this item had product misinformation posted regarding the quantity on their website which led to confusion for anybody relying on the manufacturer website When the issue was discovered and the manufacturer was made aware of the problem, they offered the customer a prepaid return label as well as a full refund upon receipt of the item He is refusing to return the item, and is demanding a full refund in addition to keeping the product Unfortunately, we cannot refund a full purchase price unless the product itself is received back At this time, the customer has had the prepaid return label in his possession for two full weeks, and has still not sent the items back for his full refund We are more than happy to refund his purchase in full when the item is receivedThank you, [redacted]
As you can see by the link below, this part is sold for and the customer sent in an offer for the unreasonably low price of It would be common sense to know that we would never purposely accept an offer that low [redacted] By an unfortunate human error, the accept button was hit instead of the decline button as it should have been (they are right next to eachother so one slight movement can cause this issue) The error was noticed immediately, and we refunded the customer in full for thispart right away, as well as the purchase of the other order because they had been combined by ebay into the same sale There is no waythat we would be able to send the customer a part that is valued at nearly two thousand dollars for only bucks We would go as far asto sell the customer the product at a discounted rate, however we cannot and will not discount the sale price by dollars as thecustomer is requesting If he would like to pursue the option of the discounted price, he can feel free to contact us.Sincerely, [redacted] Returns Dept
Trends auto advertised a product Or "kit" including several products on eBayIt was an excellent price so I purchased and paid for the "kit" consisting of items (2leaf springs and a bushing "set") I emailed to inquire about the bushing set to see if I would have to purchase another set to compete my projectApparently they realized it was a mistake in the pricing and they informed me they were canceling the orderOver emails I requested the order not be canceled to no availWhen I received email notice that the order had been cancelled, the person on the phone lied and said the bushing set was a piece set, in the advertisement it said piece set (although I did not remember this at the time of the conversation)So he said to me, the order was cancelled due to incorrect amount of parts, it required bushing sets(In fact it only requires as it is a piece set they had advertised) and asked me to agree to receive less than what I originally purchased (just a piece bushing set) then I remembered the advertisement said piece and emailed them back to let hem know I wanted what was advertised and what I had already paid forI was informed that the contract was changed due to a "recorded conversation" that I had agreed to a lesser productI gave them multiple opportunities to be a stand up company, but continued to get lied to and deceivedI later read reviews on th.e company requiring the purchaser to pay for return mailing and them charging 20% "restock fee" so I ultimately asked to have the order canceled as I assumed they would send me a poor product and not what I ordered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The "common hitch number I was told to order" is incapable of pulling a trailer which is why I purchased the itemThe logic used by this greedy company to defend it's abusive practices is like analogous to a patient going to the dentist and saying the third tooth form the back hurts and when the dentist pulls it albeith the actual pain was coming form a tooth next to where the pain was felt, the dentist simply says well you said that one, because he was to lazy to do his job and investigate the issueWe all have a responsibility when we recommend an item or suggest a purchaseI certainly accept a part of the blame and as such a large part of the costs but the numerous penalties I was given are abusive and not common in any industry Regards, [redacted]
Even by this customer's own admission in his "example", he gave us incorrect information, and is asking for us to pay the fees when it was not our fault. The bottom line, is that if he needed a specific class hitch, then he should have stated that. He received exactly what he ordered, and simply didn't clarify that he had special needsWe can't be held responsible for things that customer's fail to inform us about which can affect what specific parts that they need. The fees are posted online and specifically state what fees are assessed in issues that are not ours. We have followed all policies, and there is nothing more that can be done at this time.Sincerely,
***Returns Dept
This customer ordered a part, and decided to return it We had given
#ffffff;">him specific instructions on the return, which specifically included providing us with return tracking information for the part that
he was returning so we could verify with the warehouse that it has been received and checked in To date, the warehouse has not received anything back, and the customer has not been able to provide
us with any tracking information as proof of delivery Since we haven't received the package, and the customer cannot provide tracking, we would have no way of verifying any information It is possible that
the post office could have even lost this package or misdelivered it. Either way, we cannot provide a refund unless we physically receive a part back.Sincerely,
***Returns Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received the return items As the response letter shows there is no ownership on the part of the company to this issue as well as simply taking the time to read through my previous letters It is very convenient to blame *** on their part and quite frankly a cop out As I have stated in previous responses and multiple emails that I was on a conference call with *** customer care and your company The *** representative was speaking with your rep and I was on hold I know it was your company because I pulled the phone number off of your website
Lets be done with the excuses and simply admit you screwed up I'm not looking for a refund or free items at this point You have already lost this customer You have shown no care for customer service and have shown a pitiful sense of ownership Displaying more of a desire to prove your point than admit your company isn't perfect, makes mistakes and can own them
Regards,
*** ***
I am responding to your request regarding Case ID
***. Unfortunately I am not sure what the customer is actually referring to with this case about "being told to order the wrong part number". Hemade an order on ***.com and did not call anybody here to place an order or verify any information whatsoever, so we would not have provided him with any fitment information or told him anything wrong.He simply placed this order on ***'s website, and we sent him what he ordered. Typically, there would have been a 15% restocking fee involved with this, however as a courtesy we did waive this fee forthe customer and offered to do an even exchange. The only thing he was responsible for, was returning the product to us. We waived the 15% restocking fee ($13.28) as well as paying to ship two items to himtotal ($X 2=$50.82) and also did not charge him the price difference between the two parts ($1.64). In total, we covered $65.74 in fees that the customer should have been responsible for which is stated in our
*** approved legal return policy. I think having him simply pay to return the product that he ordered incorrectly is more than fair in this case, so we will not be refunding him any shipping costs.Please let me know if you have any other questions.Sincerely,
***Returns Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've been consistent since day one, I did not know nor do I believe I should be expected to know their part numbers, models or product linesI asked to assistance and was given the wrong partI have no problem with that, I simply wanted to replace it with the right one and ended up being financially abused with penalties and feesI've paid the penalty and do not expect the excessive fees to be returned; rather I wirte this to keep teh next hard working individual from being abused becuase he also does not know their partn nubers and asks for helpWe will not reach an agreement nor did I ever expect to as I tried very diligently before using this forumFor me this is about the next consumer having a history of the abuse, wish the past indiviudals had done this to make my road a bit easier
Regards,
*** ***
The customer contacted us requesting to return the two items that was
12.8000001907349px; background-color: rgb(255, 255, 255);">purchased. One item, he did return back to where he was directed to. However, rather than returning the second product to the same address, he refused it instead which sent it to a completely different facility that typically only processes shipments and not returns. We have to wait for the receiving warehouse to process the return before credit is issued back to the customer. He was issued the refund immediately for the package that he followed directions with. Since he did not follow directions for the second package, that is what caused the delay. Had the customer shipped it to the address provided, the refund would have been processed immediately. We did, however,process the customer's refund for the second item over a week ago already. At this time, this claim should be closed since the customer has received all of his money back.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the reply. I had contacted this company directly with a [redacted] phone representative over the phone in a 3 way conference call after purchasing running boards by this company that did not include the required assembly brackets. During this conference call I was advised by a representative on which set of brackets to purchase as the [redacted] rep could not find the proper brackets (hence the reason for the call to begin with). The brackets were than purchased based on the recommendation of a service rep from this company. When contacting the company I was asked if I remembered the name of the rep(to which I have the conversation email saved) there was nothing this company would do for me. I was then told in a phone conversation that if I wanted customer service I should have ordered the part from them and not from [redacted]. I purchased this product for one reason only; it was recommended that I purchase it. Purchasing running boards for my year and model of truck than purchasing brackets that would not fit that same truck would make no sense. It may happen however what makes less sense is the complete lack of customer service and ownership for mistake by this company. By far in all my years as a consumer this is the worst customer experience I have ever had. To be told they would do nothing since I knew no ones name(which means if I had they would have done something, forget the fact this name was never given) is ridiculous. Then to be told that if I bought from them and not [redacted] they would offer me customer service is flat out unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Here is the seller's literal return policy, cut and pasted, copied verbatim from the sale listing:
Trends Auto does accept returns and exchanges. Unless Trends Auto or the listing is in error, the customer is responsible for the original and return shipping costs of the item and a 15% restocking fee. Returned merchandise is required to be in its original packaging and condition. If an item is not returned in the same condition that it was shipped in, there will be a 50% restocking fee assessed. Please email us or call us at [redacted].
No where does it state that the return must be accompanied by a tracking #.
I did ask for an Return Authorization # via email and was given this:
Transamerican ReturnsRGA#[redacted]
[redacted]
[redacted]
I put this on the box, on the label and in the box (3 places) and shipped via USPS Priority 2-day service on 4/15, with the anticipated delivery date of 4/17.
I followed the rules, returned the product and want my refund. It's been OVER A MONTH.
You mean to tell me they can't locate the return by the RGA # they assigned?
Ebay ruled in my favor when I filed a complaint however, the vendor has yet to refund my money.
Of the 47 negative complaints they have received in the last month on ebay, over 1/2 were due to returns/customer service. Coincidence? I don't think so.
We explained to the customer that this was a simple human error andwas nothing that was done intentionally The price that we were selling the item at, is the price for the item that he received Thepart that the customer is looking for is nearly dollars more than the item that he actually paid forAs much as we would love to send out this customer the part he wants, he is simply not understanding that it is discontinued and we physically have none to send to him If we had it in stock, we would happily send it Since we were unable to send him the tent that he is requesting, we had issued him a prepaid return label for the return, and had a full refund processed a couple weeks ago He is not out any money as we covered shipping to and from his house, and refunded him in full At this time, therereally is nothing more that can be done We have processed a full refund, and offered him a discounted price on a different style of tent which he declined.Please let me know if you have any further questions.Sincerely, [redacted] Returns Dept
Worst experience I've ever had buying a productWas told 2-days shipping and its going to take 7, tried calling them about it and was told to stop complaining and wait like everybody elseThe tracking info said the wrong product was coming so I asked about that and he said once again, quit complaining and wait until it gets there that it should be rightWhat a joke
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Had we made any sort of mistake in this, we would have absolutely eaten all of the costs associated with this The customer point blank ordered incorrectly, and refuses to accept any of the responsibility for the entire mess he caused We tried to meet the customer half way by covering $in fees for his mistake, but unfortunately there really is nothing more that we can do to satisfy this customer as even that was not enough for him The customer doesn't want anything, and there isn't anything more that we are offering aside from waiving the that he should have been responsible for.The customer has already received the correct part more than a month ago, so this return is completed per all of the [redacted] standards that are in place I am unsure how this even involves the Revdex.com since [redacted] follows all policies for purchases made through their online store.Sincerely, [redacted] Returns Dept
Absolutely horrendous businessI ordered a set of rancho shocks for my jeepI got them timely and put the front two on fine, I got to the back and realized they were too short, I checked the box and ITS THE COMPLETELY WRONG PRODUCT NUMBERnot even the right series shockI couldn't believe itWhat is the matter with them to get that wrong in the first placeI then called and they WOULD NOT send me the new ones until I sent back the old twoI had to walk home from the shop because I had no shocks AND will now not make my offroading event I already paid to be apart ofI will NEVER EVER buy from this horrible business againI advise you to look elsewhere to because there policies are ridiculous
Trends Auto is a big seller (with a big opinion of themselves) on eBaySpecifically [redacted] whom I've had communication withRecently they listed a "Putco Stainless Steel Punch Grille Overlay for 94-Dodge Ram 1500/2500" which I was interested in purchasing for my truck Mopar / Dodge calls the Grilles at the front of their truck just thatGRILLESInside of the Grille are what are known as "Inserts." These inserts can have honeycomb designs, flame designs, punch hole designs, billet - horizontal bars, etcThe advertised Grille by Trends Auto stated it was a "Punch GrilleThe photo also showed a punch hole type of Insert within the bumper http://www.ebay.com/itm/Putco-84103-Stainless-Steel-Punch-Grille-Overlay-for-94-...⇄ The way the advertisement was written, I was under the impression that their Grille OVERLAY was just thata larger Grille which would OVERLAY my present Dodge Ram truck's Grille and give it an updated lookI also liked the "punch" look and the Inserts within the bumper I contacted Trends Auto via phonetalked to a smart [redacted] named [redacted] I wanted to not only purchase the Grille Overlay but the bumper inserts which weren't advertisedHe didn't have the part and had me call Putco directly I called Putcotalked to a nice lady there and after a bit of initial confusion she informed me that the Grille Overlay were really INSERTS which I would put into my own OEM GrilleShe said they do not sell the "Punch Inserts" for the bumper and never have I contacted Trends Auto again via the eBay messaging system and essentially told them and [redacted] that their advertising was misleading and it should be rewritten to indicate these were Grille Inserts rather than a Grille Overlay and that the Inserts shown in the bumper were also misleading I received a condescending message from [redacted] trying to put me down for indicating the corrections he should have made to their adThat started a back 'n forth as I wrote him back giving him links to Mopar and a Dodge Mopar parts dealer showing him clearly that the front Grille was called a "Grille" and Grill Inserts were just that"Inserts." I also complained about his Customer Service attitudeOf course he wrote me back with another stupid email via the eBay system Bottom Line: They are a power seller on eBay and now they must think they are some kind of BIG BUSINESS where they can put up and misleading advertising and treat potential customers like [redacted] There were other items they had for sale which I was interested in buying but not on your lifeAnd, in [redacted] message to me he stated: "I've gone ahead and blocked your purchase account so you can not buy from us." That's fine with me as I don't wish to purchase from people who are obviously on some kind of power trip This review and many like it are now going out across the Internet in an effort to inform others to be wary of dealing with them
I have received the response that the customer is unhappy with the outcome, however he is failing to mention that in the instructions that were sent directly to him for the return, it did specifically state, "A tracking number is required" Unfortunately RGA numbers do not have any way of tracking a product with USPS--they are only for the warehouse to recognize the return If a package never makes it tous though, there is no way to refund the customer Again, this is where the tracking information that we required is important For all we know, this was lost in transit or sent to an incorrect locationSince no product has been received, no refund can be processed I don't see how this is unfair in any way If the customer had kept his tracking information, and insured the package, he would be able to file a shipping claim with the shipping company to recover his money.Sincerely, [redacted] Returns Dept
We received the notification of this case, and I have looked into this situation in depth The customer simply received a part that was damaged in transit to him The item is 88lbs, so it can happen from time to time if UPS does not handle it properly As far as it having rust or being "used", that is simply untrue I even inspected the product that was returned back myself, and the comment he made about rust and usage is completely incorrect It is damaged--but that is why we filed a damaged claim on it and had it returned We absolutely did not ship him a "predamaged" part as he is accusing That would be a waste of time and money, and not how we operate We sell new products, and when they leave our facility that is how they look As far as the customer's accusations about the phone conversation, I have reviewed the recording of the entire all He had not spoken to the owner at any point--only a returns representative The customer started the conversation by screaming at our returns rep He was cursing and verbally abusive the entire time At no point in time did he even allow the representative to speak or attempt to solve the problem at hand The only option we had at that point was to file the claim, and processed the customer's refund in full I sincerely apologize that the customer received the part damaged by UPS, but we did everything we could to resolve this situation as quickly as possible A full refund was processed to his account prior to us even receiving this part backPlease let me know if you have any questions, or if I can provide any further informationThank you, [redacted]
We received this claim notification, and I have reviewed the customer complaint The manufacturer of this item had product misinformation posted regarding the quantity on their website which led to confusion for anybody relying on the manufacturer website When the issue was discovered and the manufacturer was made aware of the problem, they offered the customer a prepaid return label as well as a full refund upon receipt of the item He is refusing to return the item, and is demanding a full refund in addition to keeping the product Unfortunately, we cannot refund a full purchase price unless the product itself is received back At this time, the customer has had the prepaid return label in his possession for two full weeks, and has still not sent the items back for his full refund We are more than happy to refund his purchase in full when the item is receivedThank you, [redacted]
As you can see by the link below, this part is sold for and the customer sent in an offer for the unreasonably low price of It would be common sense to know that we would never purposely accept an offer that low [redacted] By an unfortunate human error, the accept button was hit instead of the decline button as it should have been (they are right next to eachother so one slight movement can cause this issue) The error was noticed immediately, and we refunded the customer in full for thispart right away, as well as the purchase of the other order because they had been combined by ebay into the same sale There is no waythat we would be able to send the customer a part that is valued at nearly two thousand dollars for only bucks We would go as far asto sell the customer the product at a discounted rate, however we cannot and will not discount the sale price by dollars as thecustomer is requesting If he would like to pursue the option of the discounted price, he can feel free to contact us.Sincerely, [redacted] Returns Dept
Trends auto advertised a product Or "kit" including several products on eBayIt was an excellent price so I purchased and paid for the "kit" consisting of items (2leaf springs and a bushing "set") I emailed to inquire about the bushing set to see if I would have to purchase another set to compete my projectApparently they realized it was a mistake in the pricing and they informed me they were canceling the orderOver emails I requested the order not be canceled to no availWhen I received email notice that the order had been cancelled, the person on the phone lied and said the bushing set was a piece set, in the advertisement it said piece set (although I did not remember this at the time of the conversation)So he said to me, the order was cancelled due to incorrect amount of parts, it required bushing sets(In fact it only requires as it is a piece set they had advertised) and asked me to agree to receive less than what I originally purchased (just a piece bushing set) then I remembered the advertisement said piece and emailed them back to let hem know I wanted what was advertised and what I had already paid forI was informed that the contract was changed due to a "recorded conversation" that I had agreed to a lesser productI gave them multiple opportunities to be a stand up company, but continued to get lied to and deceivedI later read reviews on th.e company requiring the purchaser to pay for return mailing and them charging 20% "restock fee" so I ultimately asked to have the order canceled as I assumed they would send me a poor product and not what I ordered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The "common hitch number I was told to order" is incapable of pulling a trailer which is why I purchased the itemThe logic used by this greedy company to defend it's abusive practices is like analogous to a patient going to the dentist and saying the third tooth form the back hurts and when the dentist pulls it albeith the actual pain was coming form a tooth next to where the pain was felt, the dentist simply says well you said that one, because he was to lazy to do his job and investigate the issueWe all have a responsibility when we recommend an item or suggest a purchaseI certainly accept a part of the blame and as such a large part of the costs but the numerous penalties I was given are abusive and not common in any industry Regards, [redacted]
Even by this customer's own admission in his "example", he gave us incorrect information, and is asking for us to pay the fees when it was not our fault. The bottom line, is that if he needed a specific class hitch, then he should have stated that. He received exactly what he ordered, and simply didn't clarify that he had special needsWe can't be held responsible for things that customer's fail to inform us about which can affect what specific parts that they need. The fees are posted online and specifically state what fees are assessed in issues that are not ours. We have followed all policies, and there is nothing more that can be done at this time.Sincerely,
***Returns Dept
This customer ordered a part, and decided to return it We had given
#ffffff;">him specific instructions on the return, which specifically included providing us with return tracking information for the part that
he was returning so we could verify with the warehouse that it has been received and checked in To date, the warehouse has not received anything back, and the customer has not been able to provide
us with any tracking information as proof of delivery Since we haven't received the package, and the customer cannot provide tracking, we would have no way of verifying any information It is possible that
the post office could have even lost this package or misdelivered it. Either way, we cannot provide a refund unless we physically receive a part back.Sincerely,
***Returns Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received the return items As the response letter shows there is no ownership on the part of the company to this issue as well as simply taking the time to read through my previous letters It is very convenient to blame *** on their part and quite frankly a cop out As I have stated in previous responses and multiple emails that I was on a conference call with *** customer care and your company The *** representative was speaking with your rep and I was on hold I know it was your company because I pulled the phone number off of your website
Lets be done with the excuses and simply admit you screwed up I'm not looking for a refund or free items at this point You have already lost this customer You have shown no care for customer service and have shown a pitiful sense of ownership Displaying more of a desire to prove your point than admit your company isn't perfect, makes mistakes and can own them
Regards,
*** ***
I am responding to your request regarding Case ID
***. Unfortunately I am not sure what the customer is actually referring to with this case about "being told to order the wrong part number". Hemade an order on ***.com and did not call anybody here to place an order or verify any information whatsoever, so we would not have provided him with any fitment information or told him anything wrong.He simply placed this order on ***'s website, and we sent him what he ordered. Typically, there would have been a 15% restocking fee involved with this, however as a courtesy we did waive this fee forthe customer and offered to do an even exchange. The only thing he was responsible for, was returning the product to us. We waived the 15% restocking fee ($13.28) as well as paying to ship two items to himtotal ($X 2=$50.82) and also did not charge him the price difference between the two parts ($1.64). In total, we covered $65.74 in fees that the customer should have been responsible for which is stated in our
*** approved legal return policy. I think having him simply pay to return the product that he ordered incorrectly is more than fair in this case, so we will not be refunding him any shipping costs.Please let me know if you have any other questions.Sincerely,
***Returns Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've been consistent since day one, I did not know nor do I believe I should be expected to know their part numbers, models or product linesI asked to assistance and was given the wrong partI have no problem with that, I simply wanted to replace it with the right one and ended up being financially abused with penalties and feesI've paid the penalty and do not expect the excessive fees to be returned; rather I wirte this to keep teh next hard working individual from being abused becuase he also does not know their partn nubers and asks for helpWe will not reach an agreement nor did I ever expect to as I tried very diligently before using this forumFor me this is about the next consumer having a history of the abuse, wish the past indiviudals had done this to make my road a bit easier
Regards,
*** ***
The customer contacted us requesting to return the two items that was
12.8000001907349px; background-color: rgb(255, 255, 255);">purchased. One item, he did return back to where he was directed to. However, rather than returning the second product to the same address, he refused it instead which sent it to a completely different facility that typically only processes shipments and not returns. We have to wait for the receiving warehouse to process the return before credit is issued back to the customer. He was issued the refund immediately for the package that he followed directions with. Since he did not follow directions for the second package, that is what caused the delay. Had the customer shipped it to the address provided, the refund would have been processed immediately. We did, however,process the customer's refund for the second item over a week ago already. At this time, this claim should be closed since the customer has received all of his money back.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read the reply. I had contacted this company directly with a [redacted] phone representative over the phone in a 3 way conference call after purchasing running boards by this company that did not include the required assembly brackets. During this conference call I was advised by a representative on which set of brackets to purchase as the [redacted] rep could not find the proper brackets (hence the reason for the call to begin with). The brackets were than purchased based on the recommendation of a service rep from this company. When contacting the company I was asked if I remembered the name of the rep(to which I have the conversation email saved) there was nothing this company would do for me. I was then told in a phone conversation that if I wanted customer service I should have ordered the part from them and not from [redacted]. I purchased this product for one reason only; it was recommended that I purchase it. Purchasing running boards for my year and model of truck than purchasing brackets that would not fit that same truck would make no sense. It may happen however what makes less sense is the complete lack of customer service and ownership for mistake by this company. By far in all my years as a consumer this is the worst customer experience I have ever had. To be told they would do nothing since I knew no ones name(which means if I had they would have done something, forget the fact this name was never given) is ridiculous. Then to be told that if I bought from them and not [redacted] they would offer me customer service is flat out unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Here is the seller's literal return policy, cut and pasted, copied verbatim from the sale listing:
Trends Auto does accept returns and exchanges. Unless Trends Auto or the listing is in error, the customer is responsible for the original and return shipping costs of the item and a 15% restocking fee. Returned merchandise is required to be in its original packaging and condition. If an item is not returned in the same condition that it was shipped in, there will be a 50% restocking fee assessed. Please email us or call us at [redacted].
No where does it state that the return must be accompanied by a tracking #.
I did ask for an Return Authorization # via email and was given this:
Transamerican ReturnsRGA#[redacted]
[redacted]
[redacted]
I put this on the box, on the label and in the box (3 places) and shipped via USPS Priority 2-day service on 4/15, with the anticipated delivery date of 4/17.
I followed the rules, returned the product and want my refund. It's been OVER A MONTH.
You mean to tell me they can't locate the return by the RGA # they assigned?
Ebay ruled in my favor when I filed a complaint however, the vendor has yet to refund my money.
Of the 47 negative complaints they have received in the last month on ebay, over 1/2 were due to returns/customer service. Coincidence? I don't think so.
[redacted]