Worst experience I've ever had buying a product. Was told 2-3 days shipping and its going to take 7, tried calling them about it and was told to stop complaining and wait like everybody else. The tracking info said the wrong product was coming so I asked about that and he said once again, quit complaining and wait until it gets there that it should be right. What a joke.
I have received the response that the customer is unhappy with the outcome, however he is failing to mention that in the instructions that were sent directly to him for the return, it did specifically state,
"A tracking number is required". Unfortunately RGA numbers do not have any way of tracking a product with USPS--they are only for the warehouse to recognize the return. If a package never makes it tous though, there is no way to refund the customer. Again, this is where the tracking information that we required is important. For all we know, this was lost in transit or sent to an incorrect location. Since no
product has been received, no refund can be processed. I don't see how this is unfair in any way. If the customer had kept his tracking information, and insured the package, he would be able to file a shipping claim
with the shipping company to recover his money.Sincerely,
[redacted]Returns Dept
Trends auto advertised a product Or "kit" including several products on eBay. It was an excellent price so I purchased and paid for the "kit" consisting of 3 items (2leaf springs and a bushing "set") I emailed to inquire about the bushing set to see if I would have to purchase another set to compete my project. Apparently they realized it was a mistake in the pricing and they informed me they were canceling the order. Over 3 emails I requested the order not be canceled to no avail. When I received email notice that the order had been cancelled, the person on the phone lied and said the bushing set was a 2 piece set, in the advertisement it said 4 piece set (although I did not remember this at the time of the conversation). So he said to me, the order was cancelled due to incorrect amount of parts, it required 4 bushing sets. (In fact it only requires 2 as it is a 4 piece set they had advertised) and asked me to agree to receive less than what I originally purchased (just a 2 piece bushing set) then I remembered the advertisement said 4 piece and emailed them back to let hem know I wanted what was advertised and what I had already paid for. I was informed that the contract was changed due to a "recorded conversation" that I had agreed to a lesser product. I gave them multiple opportunities to be a stand up company, but continued to get lied to and deceived. I later read reviews on th.e company requiring the purchaser to pay for return mailing and them charging 20% "restock fee" so I ultimately asked to have the order canceled as I assumed they would send me a poor product and not what I ordered.
We received this claim notification, and I have reviewed the customer complaint. The manufacturer of this item had product misinformation posted regarding the quantity on their website which led to confusion for anybody relying on the manufacturer website. When the issue was...
discovered and the manufacturer was made aware of the problem, they offered the customer a prepaid return label as well as a full refund upon receipt of the item. He is refusing to return the item, and is demanding a full refund in addition to keeping the product. Unfortunately, we cannot refund a full purchase price unless the product itself is received back. At this time, the customer has had the prepaid return label in his possession for two full weeks, and has still not sent the items back for his full refund. We are more than happy to refund his purchase in full when the item is received.
Thank you,
[redacted]
I ordered automotive items from Trends Auto and they simply cancelled my order with no communication after I had paid for the items. I contacted them and got no return call or email. Horrible experience.
I purchased a trex step from them back in august and a spring broke that holds step in up or down position. I made several phone calls to them before I finally got a chance to return it under warranty. They would not send me a new spring to fix it,they want me to spend $30.00 to send it back and return ship back to me for a $2.00 spring. [redacted]
I have reviewed the customer complaint, and information regarding the
12.8000001907349px; background-color: rgb(255, 255, 255);">issue, and I am honestly confused as to why a Revdex.com Claim was opened by this customer. The customer corresponded with us, and after askingmore than four times for the part number that she received, she finally responded to us confirming that she had received the exact part that was ordered. After further research, we figured out that the customer had
actually ordered the incorrect item which is why it wasn't fitting ( our fitment information specifically says it will not fit her specific year, make and model). This was explained to the customer multiple times, however
the customer became verbally abusive,so the call was terminated after giving multiple warnings that the abusive language needed to stop. I noticed that the settlement requested states that she already received the
desired settlement from the manufacturer. So again, I am unsure of what I can do to assist at this point. Despite the abusive language, we did still offer a return for the customer. So until the part is returned, there
isn't anything further that I can do.Thank you,Returns Dept
We received the notification of this case, and I have looked into this situation in depth. The customer simply received a part that was damaged in transit to him. The item is 88lbs, so it can happen...
from time to time if UPS does not handle it properly. As far as it having rust or being "used", that is simply untrue. I even inspected the product that was returned back myself, and the comment he made about rust and usage is completely incorrect. It is damaged--but that is why we filed a damaged claim on it and had it returned. We absolutely did not ship him a "predamaged" part as he is accusing. That would be a waste of time and money, and not how we operate. We sell new products, and when they leave our facility that is how they look.
As far as the customer's accusations about the phone conversation, I have reviewed the recording of the entire all. He had not spoken to the owner at any point--only a returns representative. The customer started the conversation by screaming at our returns rep. He was cursing and verbally abusive the entire time. At no point in time did he even allow the representative to speak or attempt to solve the problem at hand. The only option we had at that point was to file the claim, and processed the customer's refund in full.
I sincerely apologize that the customer received the part damaged by UPS, but we did everything we could to resolve this situation as quickly as possible. A full refund was processed to his account prior to us even receiving this part back.
Please let me know if you have any questions, or if I can provide any further information.
Thank you,
[redacted]
I received the customers second complaint letter, and I'm still unsure of what the customer is requesting for a settlement at this point. She has already stated multiple times that the situation has been resolved, and that the correct hitch is now in her possession. We are not denying that the customer's call was disconnected. As I have already stated, it was disconnected--only because of the abusive language used towards us. Had the customer provided the information we requested on multiple occasions, we would have been able to resolve any issues directly with her. Regardless, we did still offer to have the product returned, but if the customer has already done a swap with the manufacturer, then I assume that she is not in need of an exchange with us. But again, there is no settlement requested anywhere within the complaint so there is nothing for me to negotiate or offer to the customer at this point.Thank you,[redacted]Returns Dept
the address from Alaska somehow. Typically, any customer's from Alaska understand that products are not shipped from the continental US without large shipping charges, as itwas the case with these large items. We refunded the customer in full for this order, and also updated his order to reflect the cancellation. We took the issue seriously and had this corrected before ever even receiving a claim
on this. Unfortunately, there really is not many options available for this customer at this point since we had already refunded his order in full including the shipping that he did pay as soon as this error occurred. We apologize
for any inconvenience caused--however this is normally common knowledge for people that live in Alaska or Hawaii.Sincerely,
[redacted]Returns Dept
In regards to this claim, all of the information that the customer
12.7272720336914px; background-color: rgb(255, 255, 255);">needed was completely available to him. If he called us to ask what part number he needs for a vehicle (with no specific requirements mentioned) we are going to default to the most common and cost effective part for it. In this case, we provided him with a part number for a Class I hitch, because that is the most common part for that vehicle, as well as the most cost effective for the customer. He made no mention of needing to have a Class III hitch or needing a 2" receiver. Unfortunately we are unable to know that a customer has certain requirements unless they tell us. When the customer went online to purchase the item, he could have reviewed the information provided online which specifically states, "Receiver Tube Size 1 1/4 IN". If that is not what the customer needed, then he simply should not have purchased that part, or should have specified that he needed a 2" receiver at the time of the conversation.Since he chose to purchase this part anyways, it is completely his responsibility to cover all of the fees charged for the return. The return policy is very clearly explained on the website for any customer or non-customer to review before, during, and after making a purchase. If he didn't agree with the policy, then he should not have made the purchase and agreed to the terms and conditions laid out. You can review this policy at the following link:[redacted]This is a customer error, and was handled as such. There are costs involved with a return, and when the error is not ours, the customer is responsible for those costs. In regards to the issue with "free shipping", we do specifically state in the policy that when an order is returned for an error that is not ours, the cost that we had to initially pay for an order to be shipped is assessed back to the customer. The initial shipping is free to the customer, however there was still a cost to us that was associated with this, that the customer is responsible for in this situation.Thank you,[redacted]Returns Dept
Had we made any sort of mistake in this, we would have absolutely eaten all of the costs associated with this. The customer point blank ordered incorrectly, and refuses to accept any of the responsibility for the entire mess he caused. We tried to meet the customer half way by covering $65.74 in fees for his mistake, but unfortunately there really is nothing more that we can do to satisfy this customer as even that was not enough for him. The customer doesn't want anything, and there isn't anything more that we are offering aside from waiving the 65.74 that he should have been responsible for.The customer has already received the correct part more than a month ago, so this return is completed per all of the [redacted] standards that are in place. I am unsure how this even involves the Revdex.com since [redacted] follows all policies for purchases made through their online store.Sincerely,
[redacted]Returns Dept
As you can see by the link below, this part is sold for 1951.83 and the...
customer sent in an offer for the unreasonably low price of254.67. It would be common sense to know that we would never purposely accept an offer that low.
[redacted]By an unfortunate human error, the accept button was hit instead of the decline button as it should have been (they are right next to eachother so one slight movement can cause this issue). The error was noticed immediately, and we refunded the customer in full for thispart right away, as well as the purchase of the other order because they had been combined by ebay into the same sale. There is no waythat we would be able to send the customer a part that is valued at nearly two thousand dollars for only 250 bucks. We would go as far asto sell the customer the product at a discounted rate, however we cannot and will not discount the sale price by 1700 dollars as thecustomer is requesting. If he would like to pursue the option of the discounted price, he can feel free to contact us.Sincerely,
[redacted]Returns Dept
Absolutely horrendous business. I ordered a set of 4 rancho shocks for my jeep. I got them timely and put the front two on fine, I got to the back and realized they were too short, I checked the box and ITS THE COMPLETELY WRONG PRODUCT NUMBER... not even the right series shock. I couldn't believe it. What is the matter with them to get that wrong in the first place. I then called and they WOULD NOT send me the new ones until I sent back the old two. I had to walk home from the shop because I had no shocks AND will now not make my offroading event I already paid to be apart of. I will NEVER EVER buy from this horrible business again. I advise you to look elsewhere to because there policies are ridiculous.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business that has replied to my complaint continues to deny the way they have treated me on the phone and the lack of help they have given. I gave the part number to the employee the first time she asked, but she did not listen as she continued to talk over me. She repeatedly told me that the part I received was correct for my car. I explained repeatedly that the hitch did not even expand far enough over my gas tank to reach the desired pre drilled holes. Again, the lady talked over me and told me I was wrong. I was told over and over that it would fit. The part number is the part number that I needed but the manufacturer kindly helped me and found out that the part was mismarked and indeed was the wrong part. There was a 4.8 inch difference in the hitch I recieved the first time versus the correct hitch I recieved the second time. As I am satisfied with the manufacturer, I am appalled and very dissatisfied with Toys For Trucks. The customer service they give is unhelpful, irritating, and the current employees should be taught how to handle these situations correctly. Regarding the language they are saying that I used, I only raised my voice due to the fact I could not get a word in edgewise as the lady talked over me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I ordered from them on eBay and the service was great! 99% positive feedback on eBay, you cant get much better when you sell full time because there is always some whiner that cant be pleased. I ordered a trailer hitch ball. It was shipped fast and it arrived as described.
We explained to the customer that this was a simple human error andwas nothing...
that was done intentionally. The price that we were selling the item at,
is the price for the item that he received. Thepart that the customer is looking for is nearly 1500 dollars more than the item that he actually paid for. As much
as we would love to send out this customer the part he wants, he is simply not understanding that it is discontinued and we physically have none to send to him.
If we had it in stock, we would happily send it. Since we were unable to send him the tent that he is requesting, we had issued him a prepaid return label for the return,
and had a full refund processed a couple weeks ago. He is not out any money as we covered shipping to and from his house, and refunded him in full. At this time, therereally is nothing more that can be done. We have processed a full refund, and offered him a discounted price on a different style of tent which he declined.Please let me know if you have any further questions.Sincerely,
[redacted]Returns Dept
I ordered a truck bed toolbox on 10/08/2016. This toolbox was delivered damaged. They sent a second toolbox to replace the first one on 10/19/2016. It also was damaged and was not even packaged. It had a label taped to the side of the actual toolbox. So I was given the option for a refund or to try for a 3rd toolbox. I decided to try one more time. I received the final and third replacement toolbox on 10/24/2016 and it was damaged as well! The process of how this business ships their toolboxes or any other item needs to be reviewed and fixed. Also, when contacting Trends Auto Customer Service on 10/26/2016, I spoke with whom I believe was J[redacted], and he told me that I would receive a 50-70% discount depending on what the Claims Department determined was sufficient due to the toolbox's damage or I could be refunded. So on 10/27/2016, I received the offer of $25 off which is equal to approximately 3.5%.The same day of receiving this offer, I called the Returns Department and spoke with Molly at approximately 3pm. M[redacted] was very rude and she told me that there was no way that anyone would offer me such a discount on the damaged toolbox. Feeling as if M[redacted] was calling me a liar, I let her know that I would like to return the item and she advised me that she would send me a return label for shipment. This morning, 10/28/2016, I spoke with M[redacted] again and let her know that I had still not received an e-mail containing the Return Label. M[redacted] informed me that Return Label was not initiated until she had gotten off of work the previous day and once I asked her if she was not the lady I had spoken to the day before, she became hostile and said that "she was sorry that she could not work fast enough to suit me". So today, 10/28/2016, I called back to talk to Customer Service about the problem with M[redacted] as well as the way they ship their items and the gentleman, which I did not get his name, was very rude as well. He said that M[redacted] did everything right and if I was not planning on buying anything else from Trends Auto anymore that he did not need to talk to me any longer. After being rudely talked to for the past two days with Customer Service at Trends Auto and after almost one month of receiving 3 damaged truck toolboxes, I decided it was best to hang the phone up and file a complaint.
Trends Auto is a big seller (with a big opinion of themselves) on eBay. Specifically [redacted] whom I've had communication with. Recently they listed a "Putco 84103 Stainless Steel Punch Grille Overlay for 94-02 Dodge Ram 1500/2500" which I was interested in purchasing for my truck.
Mopar / Dodge calls the Grilles at the front of their truck just that... GRILLES. Inside of the Grille are what are known as "Inserts." These inserts can have honeycomb designs, flame designs, punch hole designs, billet - horizontal bars, etc. The advertised Grille by Trends Auto stated it was a "Punch Grille. The photo also showed a punch hole type of Insert within the bumper. http://www.ebay.com/itm/Putco-84103-Stainless-Steel-Punch-Grille-Overlay-for-94-...⇄ />
The way the advertisement was written, I was under the impression that their Grille OVERLAY was just that... a larger Grille which would OVERLAY my present 1999 Dodge Ram truck's Grille and give it an updated look. I also liked the "punch" look and the Inserts within the bumper.
I contacted Trends Auto via phone... talked to a smart [redacted] named [redacted] I wanted to not only purchase the Grille Overlay but the bumper inserts which weren't advertised. He didn't have the part and had me call Putco directly.
I called Putco... talked to a nice lady there and after a bit of initial confusion she informed me that the Grille Overlay were really INSERTS which I would put into my own OEM Grille. She said they do not sell the "Punch Inserts" for the bumper and never have.
I contacted Trends Auto again via the eBay messaging system and essentially told them and [redacted] that their advertising was misleading and it should be rewritten to indicate these were Grille Inserts rather than a Grille Overlay and that the Inserts shown in the bumper were also misleading.
I received a condescending message from [redacted] trying to put me down for indicating the corrections he should have made to their ad. That started a back 'n forth as I wrote him back giving him links to Mopar and a Dodge Mopar parts dealer showing him clearly that the front Grille was called a "Grille" and Grill Inserts were just that... "Inserts." I also complained about his Customer Service attitude. Of course he wrote me back with another stupid email via the eBay system.
Bottom Line: They are a power seller on eBay and now they must think they are some kind of BIG BUSINESS where they can put up false and misleading advertising and treat potential customers like [redacted] There were other items they had for sale which I was interested in buying but not on your life. And, in [redacted] message to me he stated: "I've gone ahead and blocked your purchase account so you can not buy from us." That's fine with me as I don't wish to purchase from people who are obviously on some kind of power trip.
This review and many like it are now going out across the Internet in an effort to inform others to be wary of dealing with them.
Worst experience I've ever had buying a product. Was told 2-3 days shipping and its going to take 7, tried calling them about it and was told to stop complaining and wait like everybody else. The tracking info said the wrong product was coming so I asked about that and he said once again, quit complaining and wait until it gets there that it should be right. What a joke.
I have received the response that the customer is unhappy with the outcome, however he is failing to mention that in the instructions that were sent directly to him for the return, it did specifically state,
"A tracking number is required". Unfortunately RGA numbers do not have any way of tracking a product with USPS--they are only for the warehouse to recognize the return. If a package never makes it tous though, there is no way to refund the customer. Again, this is where the tracking information that we required is important. For all we know, this was lost in transit or sent to an incorrect location. Since no
product has been received, no refund can be processed. I don't see how this is unfair in any way. If the customer had kept his tracking information, and insured the package, he would be able to file a shipping claim
with the shipping company to recover his money.Sincerely,
[redacted]Returns Dept
Trends auto advertised a product Or "kit" including several products on eBay. It was an excellent price so I purchased and paid for the "kit" consisting of 3 items (2leaf springs and a bushing "set") I emailed to inquire about the bushing set to see if I would have to purchase another set to compete my project. Apparently they realized it was a mistake in the pricing and they informed me they were canceling the order. Over 3 emails I requested the order not be canceled to no avail. When I received email notice that the order had been cancelled, the person on the phone lied and said the bushing set was a 2 piece set, in the advertisement it said 4 piece set (although I did not remember this at the time of the conversation). So he said to me, the order was cancelled due to incorrect amount of parts, it required 4 bushing sets. (In fact it only requires 2 as it is a 4 piece set they had advertised) and asked me to agree to receive less than what I originally purchased (just a 2 piece bushing set) then I remembered the advertisement said 4 piece and emailed them back to let hem know I wanted what was advertised and what I had already paid for. I was informed that the contract was changed due to a "recorded conversation" that I had agreed to a lesser product. I gave them multiple opportunities to be a stand up company, but continued to get lied to and deceived. I later read reviews on th.e company requiring the purchaser to pay for return mailing and them charging 20% "restock fee" so I ultimately asked to have the order canceled as I assumed they would send me a poor product and not what I ordered.
We received this claim notification, and I have reviewed the customer complaint. The manufacturer of this item had product misinformation posted regarding the quantity on their website which led to confusion for anybody relying on the manufacturer website. When the issue was...
discovered and the manufacturer was made aware of the problem, they offered the customer a prepaid return label as well as a full refund upon receipt of the item. He is refusing to return the item, and is demanding a full refund in addition to keeping the product. Unfortunately, we cannot refund a full purchase price unless the product itself is received back. At this time, the customer has had the prepaid return label in his possession for two full weeks, and has still not sent the items back for his full refund. We are more than happy to refund his purchase in full when the item is received.
Thank you,
[redacted]
I ordered automotive items from Trends Auto and they simply cancelled my order with no communication after I had paid for the items. I contacted them and got no return call or email. Horrible experience.
I purchased a trex step from them back in august and a spring broke that holds step in up or down position. I made several phone calls to them before I finally got a chance to return it under warranty. They would not send me a new spring to fix it,they want me to spend $30.00 to send it back and return ship back to me for a $2.00 spring. [redacted]
I have reviewed the customer complaint, and information regarding the
12.8000001907349px; background-color: rgb(255, 255, 255);">issue, and I am honestly confused as to why a Revdex.com Claim was opened by this customer. The customer corresponded with us, and after askingmore than four times for the part number that she received, she finally responded to us confirming that she had received the exact part that was ordered. After further research, we figured out that the customer had
actually ordered the incorrect item which is why it wasn't fitting ( our fitment information specifically says it will not fit her specific year, make and model). This was explained to the customer multiple times, however
the customer became verbally abusive,so the call was terminated after giving multiple warnings that the abusive language needed to stop. I noticed that the settlement requested states that she already received the
desired settlement from the manufacturer. So again, I am unsure of what I can do to assist at this point. Despite the abusive language, we did still offer a return for the customer. So until the part is returned, there
isn't anything further that I can do.Thank you,Returns Dept
We received the notification of this case, and I have looked into this situation in depth. The customer simply received a part that was damaged in transit to him. The item is 88lbs, so it can happen...
from time to time if UPS does not handle it properly. As far as it having rust or being "used", that is simply untrue. I even inspected the product that was returned back myself, and the comment he made about rust and usage is completely incorrect. It is damaged--but that is why we filed a damaged claim on it and had it returned. We absolutely did not ship him a "predamaged" part as he is accusing. That would be a waste of time and money, and not how we operate. We sell new products, and when they leave our facility that is how they look.
As far as the customer's accusations about the phone conversation, I have reviewed the recording of the entire all. He had not spoken to the owner at any point--only a returns representative. The customer started the conversation by screaming at our returns rep. He was cursing and verbally abusive the entire time. At no point in time did he even allow the representative to speak or attempt to solve the problem at hand. The only option we had at that point was to file the claim, and processed the customer's refund in full.
I sincerely apologize that the customer received the part damaged by UPS, but we did everything we could to resolve this situation as quickly as possible. A full refund was processed to his account prior to us even receiving this part back.
Please let me know if you have any questions, or if I can provide any further information.
Thank you,
[redacted]
I received the customers second complaint letter, and I'm still unsure of what the customer is requesting for a settlement at this point. She has already stated multiple times that the situation has been resolved, and that the correct hitch is now in her possession. We are not denying that the customer's call was disconnected. As I have already stated, it was disconnected--only because of the abusive language used towards us. Had the customer provided the information we requested on multiple occasions, we would have been able to resolve any issues directly with her. Regardless, we did still offer to have the product returned, but if the customer has already done a swap with the manufacturer, then I assume that she is not in need of an exchange with us. But again, there is no settlement requested anywhere within the complaint so there is nothing for me to negotiate or offer to the customer at this point.Thank you,[redacted]Returns Dept
There was an issue with the website accepting...
the address from Alaska somehow. Typically, any customer's from Alaska understand that products are not shipped from the continental US without large shipping charges, as itwas the case with these large items. We refunded the customer in full for this order, and also updated his order to reflect the cancellation. We took the issue seriously and had this corrected before ever even receiving a claim
on this. Unfortunately, there really is not many options available for this customer at this point since we had already refunded his order in full including the shipping that he did pay as soon as this error occurred. We apologize
for any inconvenience caused--however this is normally common knowledge for people that live in Alaska or Hawaii.Sincerely,
[redacted]Returns Dept
In regards to this claim, all of the information that the customer
12.7272720336914px; background-color: rgb(255, 255, 255);">needed was completely available to him. If he called us to ask what part number he needs for a vehicle (with no specific requirements mentioned) we are going to default to the most common and cost effective part for it. In this case, we provided him with a part number for a Class I hitch, because that is the most common part for that vehicle, as well as the most cost effective for the customer. He made no mention of needing to have a Class III hitch or needing a 2" receiver. Unfortunately we are unable to know that a customer has certain requirements unless they tell us. When the customer went online to purchase the item, he could have reviewed the information provided online which specifically states, "Receiver Tube Size 1 1/4 IN". If that is not what the customer needed, then he simply should not have purchased that part, or should have specified that he needed a 2" receiver at the time of the conversation.Since he chose to purchase this part anyways, it is completely his responsibility to cover all of the fees charged for the return. The return policy is very clearly explained on the website for any customer or non-customer to review before, during, and after making a purchase. If he didn't agree with the policy, then he should not have made the purchase and agreed to the terms and conditions laid out. You can review this policy at the following link:[redacted]This is a customer error, and was handled as such. There are costs involved with a return, and when the error is not ours, the customer is responsible for those costs. In regards to the issue with "free shipping", we do specifically state in the policy that when an order is returned for an error that is not ours, the cost that we had to initially pay for an order to be shipped is assessed back to the customer. The initial shipping is free to the customer, however there was still a cost to us that was associated with this, that the customer is responsible for in this situation.Thank you,[redacted]Returns Dept
Had we made any sort of mistake in this, we would have absolutely eaten all of the costs associated with this. The customer point blank ordered incorrectly, and refuses to accept any of the responsibility for the entire mess he caused. We tried to meet the customer half way by covering $65.74 in fees for his mistake, but unfortunately there really is nothing more that we can do to satisfy this customer as even that was not enough for him. The customer doesn't want anything, and there isn't anything more that we are offering aside from waiving the 65.74 that he should have been responsible for.The customer has already received the correct part more than a month ago, so this return is completed per all of the [redacted] standards that are in place. I am unsure how this even involves the Revdex.com since [redacted] follows all policies for purchases made through their online store.Sincerely,
[redacted]Returns Dept
As you can see by the link below, this part is sold for 1951.83 and the...
customer sent in an offer for the unreasonably low price of254.67. It would be common sense to know that we would never purposely accept an offer that low.
[redacted]By an unfortunate human error, the accept button was hit instead of the decline button as it should have been (they are right next to eachother so one slight movement can cause this issue). The error was noticed immediately, and we refunded the customer in full for thispart right away, as well as the purchase of the other order because they had been combined by ebay into the same sale. There is no waythat we would be able to send the customer a part that is valued at nearly two thousand dollars for only 250 bucks. We would go as far asto sell the customer the product at a discounted rate, however we cannot and will not discount the sale price by 1700 dollars as thecustomer is requesting. If he would like to pursue the option of the discounted price, he can feel free to contact us.Sincerely,
[redacted]Returns Dept
Absolutely horrendous business. I ordered a set of 4 rancho shocks for my jeep. I got them timely and put the front two on fine, I got to the back and realized they were too short, I checked the box and ITS THE COMPLETELY WRONG PRODUCT NUMBER... not even the right series shock. I couldn't believe it. What is the matter with them to get that wrong in the first place. I then called and they WOULD NOT send me the new ones until I sent back the old two. I had to walk home from the shop because I had no shocks AND will now not make my offroading event I already paid to be apart of. I will NEVER EVER buy from this horrible business again. I advise you to look elsewhere to because there policies are ridiculous.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business that has replied to my complaint continues to deny the way they have treated me on the phone and the lack of help they have given. I gave the part number to the employee the first time she asked, but she did not listen as she continued to talk over me. She repeatedly told me that the part I received was correct for my car. I explained repeatedly that the hitch did not even expand far enough over my gas tank to reach the desired pre drilled holes. Again, the lady talked over me and told me I was wrong. I was told over and over that it would fit. The part number is the part number that I needed but the manufacturer kindly helped me and found out that the part was mismarked and indeed was the wrong part. There was a 4.8 inch difference in the hitch I recieved the first time versus the correct hitch I recieved the second time. As I am satisfied with the manufacturer, I am appalled and very dissatisfied with Toys For Trucks. The customer service they give is unhelpful, irritating, and the current employees should be taught how to handle these situations correctly. Regarding the language they are saying that I used, I only raised my voice due to the fact I could not get a word in edgewise as the lady talked over me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I ordered from them on eBay and the service was great! 99% positive feedback on eBay, you cant get much better when you sell full time because there is always some whiner that cant be pleased. I ordered a trailer hitch ball. It was shipped fast and it arrived as described.
We explained to the customer that this was a simple human error andwas nothing...
that was done intentionally. The price that we were selling the item at,
is the price for the item that he received. Thepart that the customer is looking for is nearly 1500 dollars more than the item that he actually paid for. As much
as we would love to send out this customer the part he wants, he is simply not understanding that it is discontinued and we physically have none to send to him.
If we had it in stock, we would happily send it. Since we were unable to send him the tent that he is requesting, we had issued him a prepaid return label for the return,
and had a full refund processed a couple weeks ago. He is not out any money as we covered shipping to and from his house, and refunded him in full. At this time, therereally is nothing more that can be done. We have processed a full refund, and offered him a discounted price on a different style of tent which he declined.Please let me know if you have any further questions.Sincerely,
[redacted]Returns Dept
I ordered a truck bed toolbox on 10/08/2016. This toolbox was delivered damaged. They sent a second toolbox to replace the first one on 10/19/2016. It also was damaged and was not even packaged. It had a label taped to the side of the actual toolbox. So I was given the option for a refund or to try for a 3rd toolbox. I decided to try one more time. I received the final and third replacement toolbox on 10/24/2016 and it was damaged as well! The process of how this business ships their toolboxes or any other item needs to be reviewed and fixed. Also, when contacting Trends Auto Customer Service on 10/26/2016, I spoke with whom I believe was J[redacted], and he told me that I would receive a 50-70% discount depending on what the Claims Department determined was sufficient due to the toolbox's damage or I could be refunded. So on 10/27/2016, I received the offer of $25 off which is equal to approximately 3.5%.The same day of receiving this offer, I called the Returns Department and spoke with Molly at approximately 3pm. M[redacted] was very rude and she told me that there was no way that anyone would offer me such a discount on the damaged toolbox. Feeling as if M[redacted] was calling me a liar, I let her know that I would like to return the item and she advised me that she would send me a return label for shipment. This morning, 10/28/2016, I spoke with M[redacted] again and let her know that I had still not received an e-mail containing the Return Label. M[redacted] informed me that Return Label was not initiated until she had gotten off of work the previous day and once I asked her if she was not the lady I had spoken to the day before, she became hostile and said that "she was sorry that she could not work fast enough to suit me". So today, 10/28/2016, I called back to talk to Customer Service about the problem with M[redacted] as well as the way they ship their items and the gentleman, which I did not get his name, was very rude as well. He said that M[redacted] did everything right and if I was not planning on buying anything else from Trends Auto anymore that he did not need to talk to me any longer. After being rudely talked to for the past two days with Customer Service at Trends Auto and after almost one month of receiving 3 damaged truck toolboxes, I decided it was best to hang the phone up and file a complaint.
Trends Auto is a big seller (with a big opinion of themselves) on eBay. Specifically [redacted] whom I've had communication with. Recently they listed a "Putco 84103 Stainless Steel Punch Grille Overlay for 94-02 Dodge Ram 1500/2500" which I was interested in purchasing for my truck.
Mopar / Dodge calls the Grilles at the front of their truck just that... GRILLES. Inside of the Grille are what are known as "Inserts." These inserts can have honeycomb designs, flame designs, punch hole designs, billet - horizontal bars, etc. The advertised Grille by Trends Auto stated it was a "Punch Grille. The photo also showed a punch hole type of Insert within the bumper.
http://www.ebay.com/itm/Putco-84103-Stainless-Steel-Punch-Grille-Overlay-for-94-...⇄ /> The way the advertisement was written, I was under the impression that their Grille OVERLAY was just that... a larger Grille which would OVERLAY my present 1999 Dodge Ram truck's Grille and give it an updated look. I also liked the "punch" look and the Inserts within the bumper.
I contacted Trends Auto via phone... talked to a smart [redacted] named [redacted] I wanted to not only purchase the Grille Overlay but the bumper inserts which weren't advertised. He didn't have the part and had me call Putco directly.
I called Putco... talked to a nice lady there and after a bit of initial confusion she informed me that the Grille Overlay were really INSERTS which I would put into my own OEM Grille. She said they do not sell the "Punch Inserts" for the bumper and never have.
I contacted Trends Auto again via the eBay messaging system and essentially told them and [redacted] that their advertising was misleading and it should be rewritten to indicate these were Grille Inserts rather than a Grille Overlay and that the Inserts shown in the bumper were also misleading.
I received a condescending message from [redacted] trying to put me down for indicating the corrections he should have made to their ad. That started a back 'n forth as I wrote him back giving him links to Mopar and a Dodge Mopar parts dealer showing him clearly that the front Grille was called a "Grille" and Grill Inserts were just that... "Inserts." I also complained about his Customer Service attitude. Of course he wrote me back with another stupid email via the eBay system.
Bottom Line: They are a power seller on eBay and now they must think they are some kind of BIG BUSINESS where they can put up false and misleading advertising and treat potential customers like [redacted] There were other items they had for sale which I was interested in buying but not on your life. And, in [redacted] message to me he stated: "I've gone ahead and blocked your purchase account so you can not buy from us." That's fine with me as I don't wish to purchase from people who are obviously on some kind of power trip.
This review and many like it are now going out across the Internet in an effort to inform others to be wary of dealing with them.