Trestle Management Group

Thank you for your email and phone call yesterdayI was able to get the following update from my Community Manager this morning that can be used as our responseI would again reiterate that this is NOT an association issue and the association’s governing documents clearly specify that this is the sole responsibility of the upstairs neighbor NOT the associationWhen I received the initial report of a water leak in unit [redacted] from [redacted] , I contacted the unit Owner above in unit ***, [redacted] to find out if he knew the source of the leak He stated that his Tenant admitted that she overfilled the bathtub, which was the reason for the leak [redacted] acknowledged that this was not an HOA related item and that he is responsible for any repairs to the drywall and electrical that are needed in unit *** As this is not the association’s responsibility, I provided [redacted] with [redacted] number [redacted] so that he could contact her directly to coordinate the repairsI received another call from [redacted] on Wednesday, March 4th stating that she still has not heard from anyone regarding the repairs I then immediately contacted [redacted] again [redacted] and he stated that he did attempt to contact her via phone and has not received a call back [redacted] also stated that he has also gone to her unit on several occasions in an attempt to reach herI provided [redacted] with [redacted] number again and he stated he will contact her again today, Thursday, March 05, Please be in touch if you have any additional questions or require any additional informationRegards, [redacted] ***Trestle Management GroupPhone: [redacted] Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Trestle Management interrupted when speaking with me about the leak and hung up on meI have caption phone for the hard of hearing and saved the call on the caption phone Prior to hanging up, I questioned her as to why the previous manager of Trestle did not inform her of the leak in the ceiling As you recall from the complaint, Trestle Management was made aware of the leak two years agoTrestle Management, by admission, has not communicated within the organization for the condominium owners of Verde Vista HOAThe first time the male manager, who was on staff with Trestle Management two years ago, entered my premises and put a hole in the ceiling, a friend was in my home and would verify the validity of this event The previous manager of Trestle poked a hole in my ceiling from where the leak had come through the ceiling which was reported on more than one occasion to Trestle Management two years agoThe leak has become more severe and is dangerous This newer female manager did not answer my questions as to why she had not conferred with the previous manager about the complaint nor did she speak with board members of the condominium which Trestle manages about this complaint prior to writing her dispute or she was untruthful As stated in the original complaint, I reported this leak two years ago and Trestle has not resolved the issue I have the original mortgage agreement and am willing to allow the Revdex.com to speak with the original loan holder who would confirm that when buying the unit, I was told that the contents were all that needed insuring when purchasing.this condominium In addition, if Trestle Management has repaired other units from leaks from above as appear in other complaints against this company with the Revdex.com, why are they discriminating against me? Trestle Management is jeopardizing the entire community when signs of electrical difficulty are associated with the leakElectricity runs between all the units as they are all connected just as the air conditioning is central air Trestle Management has not taken any action thus far to resolve the issue As stated, The new manager of Trestle Management has not communicated with the previous manager of Trestle Management or she would have know about the leak which was communicated in open HOA meetings with Verde Vista in which Trestle Management is present When speaking with [redacted] , on HOA Board of Directors on the 9th of February, [redacted] stated "If she says she doesn't know about the leak(referring to Trestle Management), she is lying It is a mess." Finally this new female manager of Trestle Management asked me if I was going to speak to the renter above me about the leak, [redacted] was not allowed entry into the unit above me on the night of the leak Isn't Trestle Management supposed to intervene in owner problems that could potentially effect the entire community By experience as an owner of a condominium managed my Trestle, the company has not been responsive to needs, the company has not communicated necessary information within it's own organization, and Trestle Management has been difficult to communicate with as the new manager is argumentative.Regards, [redacted]

As you can image this kind of a situation happens on occasion especially for homes within our communities that are rental propertiesThis property was issued a courtesy notice, warning notice with no monetary penalty, back on July 7, The Enforcement Policy for this association
dictates that violations for the same offense within a day period will be subject to fine which is why the owner was fined for this recent trash can violation despite it being a new renter. It is not customary for our staff to simply take the word of the resident in order to close recent violations, but would rather mark for a follinspection to confirm complianceThis owner is in direct communication with the Community Manager for this association, most recently Friday afternoon, September 18, The Community Manager responded to the owner this morning indicating that, we will go ahead and close this violation out and remove the monetary penalty of $Please understand, should the trash cans be visible on a non-compliance day again within days, the penalty will be re-assessed to your accountIf in the future, you receive a courtesy notice that does not apply to your home, please contact me immediately, before fines are assessedI firmly believe that this situation is not appropriate for the Revdex.com as we were in direct contact and working through this issue with the client, as most recently as the previous business dayIt is my understanding that the Revdex.com only gets involved in situations where no resolution can be reached or if the business in not responsive to the customerObviously, neither of those situations exist in this matter and feel this "complaint" should be completely removed from our business record with the Revdex.comPlease respond confirming that this direction will be taken by your organization. Thank you!

It appears that this project was delayed well beyond our service delivery expectations for a number of reasonsBeyond scheduling and communication challenges between the contractor and the homeowner, the association's cash position unfortunately played a role in how quickly we could have the work
performedI am pleased to report that at this time all repairs have been made to the stucco on the 2nd story window that caused the initial leak*** *** was sent to address the interior drywall issueOnce the drywall was opened, *** *** was dispatch for mold testing which we had done same day at a higher expense to alleviate the homeowner's concernsAll testing came back negative for mold*** *** repaired the drywall and the project was completedThe homeowner has been communicated with throughout the duration of the repairs and by all reports is now pleased with the results

Unfortunately, receipt of this complaint through the Revdex.com is the first we have heard of this issueUpon receipt of the complaint we had the assigned Community Manager make contact with *** *** earlier this afternoonDuring the phone conversation *** *** confirmed that she had not reported
the issue to our office but did state that she reported the issue a couple of years ago to the Board at a meetingObviously without prior knowledge of her issue we have not been provide the ability to resolve the issue and this should not be an issue with the Revdex.com and removed from our recordDuring our conversation we advised *** *** that at this point we do not know if it is HOA responsibility or the upstairs owner's responsibilityAll condominium governing documents clearly state that the association is only responsible for leaks related to "common pipes" and the individual unit owners are responsible for leaks for pipes serving only their unitWe attempted to explain that we would be in contact with the upstairs unit owner to further investigate the responsible party for the leak before we could determine subsequent stepsIt was at this time that *** *** hung up on our Community ManagerI again stress that this is not an issue that should involve the Revdex.com at this point as we have not been given an opportunity to address the issue directly and ask that this be removed from our record with your organization

Thank you for your email and phone call yesterday. I was able to get the following update from my Community Manager this morning that can be used as our response. I would again reiterate that this is NOT an association issue and the association’s governing documents clearly specify that this is the sole responsibility of the upstairs neighbor NOT the association. When I received the initial report of a water leak in unit [redacted] from [redacted], I contacted the unit Owner above in unit [redacted] to find out if he knew the source of the leak.  He stated that his Tenant admitted that she overfilled the bathtub, which was the reason for the leak.  [redacted] acknowledged that this was not an HOA related item and that he is responsible for any repairs to the drywall and electrical that are needed in unit [redacted].   As this is not the association’s responsibility, I provided [redacted] with [redacted] number [redacted] so that he could contact her directly to coordinate the repairs. I received another call from [redacted] on Wednesday, March 4th stating that she still has not heard from anyone regarding the repairs.  I then immediately contacted [redacted] again [redacted] and he stated that he did attempt to contact her via phone and has not received a call back.  [redacted] also stated that he has also gone to her unit on several occasions in an attempt to reach her. I provided [redacted] with [redacted] number again and he stated he will contact her again today, Thursday, March 05, 2015. Please be in touch if you have any additional questions or require any additional information. Regards, [redacted]Trestle Management GroupPhone: [redacted]Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Trestle Management interrupted when speaking with me about the leak and hung up on me. I have caption phone for the hard of hearing and saved the call on the caption phone.  Prior to hanging up, I questioned her as to why the previous manager of Trestle did not inform her of the leak in the ceiling.  As you recall from the complaint, Trestle Management was made aware of the leak two years ago. Trestle Management, by admission, has not communicated within the organization for the condominium owners of Verde Vista HOA. The first time the male manager, who was on staff with Trestle Management two years ago, entered my premises and put a hole in the ceiling, a friend was in my home and would verify the validity of this event.  The previous manager of Trestle poked a hole in my ceiling from where the leak had come through the ceiling which was reported on more than one occasion to Trestle Management two years ago. The leak has become more severe and is dangerous.   This newer female manager did not answer my questions as to why she had not conferred with the previous manager about the complaint nor did she speak with board members of the condominium which Trestle manages about this complaint prior to writing her dispute or she was untruthful.   As stated in the original complaint, I reported this leak two years ago and Trestle has not resolved the issue.  I have the original mortgage agreement and am willing to allow the Revdex.com to speak with the original loan holder who would confirm that when buying the unit, I was told that the contents were all that needed insuring when purchasing.this condominium.  In addition, if Trestle Management has repaired other units from leaks from above as appear in other complaints against this company with the Revdex.com, why are they discriminating against me?   Trestle Management is jeopardizing the entire community when signs of electrical difficulty are associated with the leak. Electricity runs between all the units as they are all connected just as the air conditioning is central air.  Trestle Management has not taken any action thus far to resolve the issue.  As stated, The new manager of Trestle Management has not communicated with the previous manager of Trestle Management or she would have know about the leak which was communicated in open HOA meetings with Verde Vista in which Trestle Management is present.  When speaking with [redacted], on HOA Board of Directors on the 9th of February, [redacted] stated "If she says she doesn't know about the leak(referring to Trestle Management), she is lying.  It is a mess."   Finally this new female manager of Trestle Management asked me if I was going to speak to the renter above me about the leak, [redacted] was not allowed entry into the unit above me on the night of the leak.  Isn't Trestle Management supposed to intervene in owner problems that could potentially effect the entire community.  By experience as an owner of a condominium managed my Trestle, the company has not been responsive to needs, the company has not communicated necessary information within it's own organization, and Trestle Management has been difficult to communicate with as the new manager is argumentative.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Upon receipt of this complaint we reviewed Mr. [redacted]'s accounting records and found that since taking over the management of this community back on October 1, 2015 he has been late with 2 of his quarterly payments. While assessment payments are actually due on the 1st of the month we provide a 15...

day grace period until payments are technically considered late. In Mr. [redacted]'s case both his previous late payments were received on the 19th of the month. While all of our association clients rely on the timely payment of homeowner assessments so that they have the resources to meet their financial obligations in order to continue to maintain their community, we attempt to extend grace whenever possible by waiving late fees. In fact, in Mr. [redacted]'s case the late fee that was applied to his account in January 2016 was waived by our office as a courtesy. We would have again been happy to waive the late fee applied to his account in January of 2017 if Mr. [redacted] would have contacted our office and asked for such a courtesy, however our records indicate he has not contacted our office.In regards to Mr. [redacted]'s comments about "trashing his check", I can assure you this does not happen for a number of reasons. We utilize a lockbox service through our banking relationship and do not actually handle most of our incoming assessment payments as they are processed directly by the bank for more timely posting to homeowner accounts. With a late date of the 15th, I would simply suggest that Mr. [redacted] mail his future payments a few days earlier to properly account for mailing and posting to his account. I would also suggest that he contact our office directly in the future as we are more than happy to work with our customers on these types of issues.

Unfortunately, receipt of this complaint through the Revdex.com is the first we have heard of this issue. Upon receipt of the complaint we had the assigned Community Manager make contact with [redacted] earlier this afternoon. During the phone conversation [redacted] confirmed that she had not reported...

the issue to our office but did state that she reported the issue a couple of years ago to the Board at a meeting. Obviously without prior knowledge of her issue we have not been provide the ability to resolve the issue and this should not be an issue with the Revdex.com and removed from our record. During our conversation we advised [redacted] that at this point we do not know if it is HOA responsibility or the upstairs owner's responsibility. All condominium governing documents clearly state that the association is only responsible for leaks related to "common pipes" and the individual unit owners are responsible for leaks for pipes serving only their unit. We attempted to explain that we would be in contact with the upstairs unit owner to further investigate the responsible party for the leak before we could determine subsequent steps. It was at this time that [redacted] hung up on our Community Manager. I again stress that this is not an issue that should involve the Revdex.com at this point as we have not been given an opportunity to address the issue directly and ask that this be removed from our record with your organization.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Trestle Management interrupted when speaking with me about the leak and hung up on me. I have caption phone for the hard of hearing and saved the call on the caption phone.  Prior to hanging up, I questioned her as to why the previous manager of Trestle did not inform her of the leak in the ceiling.  As you recall from the complaint, Trestle Management was made aware of the leak two years ago. Trestle Management, by admission, has not communicated within the organization for the condominium owners of Verde Vista HOA. The first time the male manager, who was on staff with Trestle Management two years ago, entered my premises and put a hole in the ceiling, a friend was in my home and would verify the validity of this event.  The previous manager of Trestle poked a hole in my ceiling from where the leak had come through the ceiling which was reported on more than one occasion to Trestle Management two years ago. The leak has become more severe and is dangerous.   This newer female manager did not answer my questions as to why she had not conferred with the previous manager about the complaint nor did she speak with board members of the condominium which Trestle manages about this complaint prior to writing her dispute or she was untruthful.   As stated in the original complaint, I reported this leak two years ago and Trestle has not resolved the issue.  I have the original mortgage agreement and am willing to allow the Revdex.com to speak with the original loan holder who would confirm that when buying the unit, I was told that the contents were all that needed insuring when purchasing.this condominium.  In addition, if Trestle Management has repaired other units from leaks from above as appear in other complaints against this company with the Revdex.com, why are they discriminating against me?   Trestle Management is jeopardizing the entire community when signs of electrical difficulty are associated with the leak. Electricity runs between all the units as they are all connected just as the air conditioning is central air.  Trestle Management has not taken any action thus far to resolve the issue.  As stated, The new manager of Trestle Management has not communicated with the previous manager of Trestle Management or she would have know about the leak which was communicated in open HOA meetings with Verde Vista in which Trestle Management is present.  When speaking with [redacted], on HOA Board of Directors on the 9th of February, [redacted] stated "If she says she doesn't know about the leak(referring to Trestle Management), she is lying.  It is a mess."   Finally this new female manager of Trestle Management asked me if I was going to speak to the renter above me about the leak, [redacted] was not allowed entry into the unit above me on the night of the leak.  Isn't Trestle Management supposed to intervene in owner problems that could potentially effect the entire community.  By experience as an owner of a condominium managed my Trestle, the company has not been responsive to needs, the company has not communicated necessary information within it's own organization, and Trestle Management has been difficult to communicate with as the new manager is argumentative.Regards,[redacted]

Thank you for your email and phone call yesterday. I was able to get the following update from my Community Manager this morning that can be used as our response. I would again reiterate that this is NOT an association issue and the association’s governing documents clearly specify that this is the sole responsibility of the upstairs neighbor NOT the association. When I received the initial report of a water leak in unit [redacted] from [redacted], I contacted the unit Owner above in unit [redacted], [redacted] to find out if he knew the source of the leak.  He stated that his Tenant admitted that she overfilled the bathtub, which was the reason for the leak.  [redacted] acknowledged that this was not an HOA related item and that he is responsible for any repairs to the drywall and electrical that are needed in unit [redacted].   As this is not the association’s responsibility, I provided [redacted] with [redacted] number [redacted] so that he could contact her directly to coordinate the repairs. I received another call from [redacted] on Wednesday, March 4th stating that she still has not heard from anyone regarding the repairs.  I then immediately contacted [redacted] again [redacted] and he stated that he did attempt to contact her via phone and has not received a call back.  [redacted] also stated that he has also gone to her unit on several occasions in an attempt to reach her. I provided [redacted] with [redacted] number again and he stated he will contact her again today, Thursday, March 05, 2015. Please be in touch if you have any additional questions or require any additional information. Regards, [redacted]Trestle Management GroupPhone: [redacted]Fax: [redacted]

As you can image this kind of a situation happens on occasion especially for homes within our communities that are rental properties. This property was issued a courtesy notice, warning notice with no monetary penalty, back on July 7, 2015. The Enforcement Policy for this association...

dictates that violations for the same offense within a 90 day period will be subject to fine which is why the owner was fined for this recent trash can violation despite it being a new renter. It is not customary for our staff to simply take the word of the resident in order to close recent violations, but would rather mark for a follow-up inspection to confirm compliance. This owner is in direct communication with the Community Manager for this association, most recently Friday afternoon, September 18, 2015. The Community Manager responded to the owner this morning indicating that, we will go ahead and close this violation out and remove the monetary penalty of $50.00. Please understand, should the trash cans be visible on a non-compliance day again within 90 days, the penalty will be re-assessed to your account. If in the future, you receive a courtesy notice that does not apply to your home, please contact me immediately, before fines are assessed. I firmly believe that this situation is not appropriate for the Revdex.com as we were in direct contact and working through this issue with the client, as most recently as the previous business day. It is my understanding that the Revdex.com only gets involved in situations where no resolution can be reached or if the business in not responsive to the customer. Obviously, neither of those situations exist in this matter and feel this "complaint" should be completely removed from our business record with the Revdex.com. Please respond confirming that this direction will be taken by your organization. Thank you!

As you can image this kind of a situation happens on occasion especially for homes within our communities that are rental properties. This property was issued a courtesy notice, warning notice with no monetary penalty, back on July 7, 2015. The Enforcement Policy for this association...

dictates that violations for the same offense within a 90 day period will be subject to fine which is why the owner was fined for this recent trash can violation despite it being a new renter. It is not customary for our staff to simply take the word of the resident in order to close recent violations, but would rather mark for a follow-up inspection to confirm compliance. This owner is in direct communication with the Community Manager for this association, most recently Friday afternoon, September 18, 2015. The Community Manager responded to the owner this morning indicating that, we will go ahead and close this violation out and remove the monetary penalty of $50.00. Please understand, should the trash cans be visible on a non-compliance day again within 90 days, the penalty will be re-assessed to your account. If in the future, you receive a courtesy notice that does not apply to your home, please contact me immediately, before fines are assessed. I firmly believe that this situation is not appropriate for the Revdex.com as we were in direct contact and working through this issue with the client, as most recently as the previous business day. It is my understanding that the Revdex.com only gets involved in situations where no resolution can be reached or if the business in not responsive to the customer. Obviously, neither of those situations exist in this matter and feel this "complaint" should be completely removed from our business record with the Revdex.com. Please respond confirming that this direction will be taken by your organization. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

It appears that this project was delayed well beyond our service delivery expectations for a number of reasons. Beyond scheduling and communication challenges between the contractor and the homeowner, the association's cash position unfortunately played a role in how quickly we could have the work...

performed. I am pleased to report that at this time all repairs have been made to the stucco on the 2nd story window that caused the initial leak. [redacted] was sent to address the interior drywall issue. Once the drywall was opened, [redacted] was dispatch for mold testing which we had done same day at a higher expense to alleviate the homeowner's concerns. All testing came back negative for mold. [redacted] repaired the drywall and the project was completed. The homeowner has been communicated with throughout the duration of the repairs and by all reports is now pleased with the results.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Trestle Management interrupted when speaking with me about the leak and hung up on me. I have caption phone for the hard of hearing and saved the call on the caption phone.  Prior to hanging up, I questioned her as to why the previous manager of Trestle did not inform her of the leak in the ceiling.  As you recall from the complaint, Trestle Management was made aware of the leak two years ago. Trestle Management, by admission, has not communicated within the organization for the condominium owners of Verde Vista HOA. The first time the male manager, who was on staff with Trestle Management two years ago, entered my premises and put a hole in the ceiling, a friend was in my home and would verify the validity of this event.  The previous manager of Trestle poked a hole in my ceiling from where the leak had come through the ceiling which was reported on more than one occasion to Trestle Management two years ago. The leak has become more severe and is dangerous.   This newer female manager did not answer my questions as to why she had not conferred with the previous manager about the complaint nor did she speak with board members of the condominium which Trestle manages about this complaint prior to writing her dispute or she was untruthful.   As stated in the original complaint, I reported this leak two years ago and Trestle has not resolved the issue.  I have the original mortgage agreement and am willing to allow the Revdex.com to speak with the original loan holder who would confirm that when buying the unit, I was told that the contents were all that needed insuring when purchasing.this condominium.  In addition, if Trestle Management has repaired other units from leaks from above as appear in other complaints against this company with the Revdex.com, why are they discriminating against me?   Trestle Management is jeopardizing the entire community when signs of electrical difficulty are associated with the leak. Electricity runs between all the units as they are all connected just as the air conditioning is central air.  Trestle Management has not taken any action thus far to resolve the issue.  As stated, The new manager of Trestle Management has not communicated with the previous manager of Trestle Management or she would have know about the leak which was communicated in open HOA meetings with Verde Vista in which Trestle Management is present.  When speaking with [redacted], on HOA Board of Directors on the 9th of February, [redacted] stated "If she says she doesn't know about the leak(referring to Trestle Management), she is lying.  It is a mess."   Finally this new female manager of Trestle Management asked me if I was going to speak to the renter above me about the leak, [redacted] was not allowed entry into the unit above me on the night of the leak.  Isn't Trestle Management supposed to intervene in owner problems that could potentially effect the entire community.  By experience as an owner of a condominium managed my Trestle, the company has not been responsive to needs, the company has not communicated necessary information within it's own organization, and Trestle Management has been difficult to communicate with as the new manager is argumentative.Regards,[redacted]

Unfortunately, receipt of this complaint through the Revdex.com is the first we have heard of this issue. Upon receipt of the complaint we had the assigned Community Manager make contact with [redacted] earlier this afternoon. During the phone conversation [redacted] confirmed that she had not reported...

the issue to our office but did state that she reported the issue a couple of years ago to the Board at a meeting. Obviously without prior knowledge of her issue we have not been provide the ability to resolve the issue and this should not be an issue with the Revdex.com and removed from our record. During our conversation we advised [redacted] that at this point we do not know if it is HOA responsibility or the upstairs owner's responsibility. All condominium governing documents clearly state that the association is only responsible for leaks related to "common pipes" and the individual unit owners are responsible for leaks for pipes serving only their unit. We attempted to explain that we would be in contact with the upstairs unit owner to further investigate the responsible party for the leak before we could determine subsequent steps. It was at this time that [redacted] hung up on our Community Manager. I again stress that this is not an issue that should involve the Revdex.com at this point as we have not been given an opportunity to address the issue directly and ask that this be removed from our record with your organization.

A warning to anyone looking for a management company: do not choose this company! Their employees are not resourceful, don't understand questions asked, interrupts, don't pay attention to important information and has terrible customer service. Bids on projects are at outrageous prices, and homeowners, on more than one occasion, could find bids and items at much lower prices. Management backed up ignorant employees and stated our community of less than 200 homes was too demanding! Also, their website for communities is not user friendly and very outdated.

Review: The company refuses to address our request. We have been trying to have our complaint addressed for five years. In November, 2015, we formally sent out a request, then again in December, 2015. We were promised a resolution just after the new year holiday. To this date in February, 2016, still no response.

The complaint is about late night noise issues and disturbances coming from a pool that is located just 55 feet from our home. We are elders. My wife is 66 years old and has cancer. I am 69 years old and have hypertension, high blood pressure and degenerative disk disease. We can hear the noise penetrating our home even with all windows shut. Our bedroom is only 55 feet from the pool. We go to sleep at 10 PM and the pool noise wakes us up frequently through the Summer months. We are awaken from our sleep and have to call the police. This company has been informed about the problem many times over the past five years. This company maintains the pool and rules. That have refused to respond to respond to the problem for over five years. Not once have we received a phone call, email or letter from this company responding to this complaint in over five years. There has been nothing but total and complete silence.

This company is inconsistent in enforcing the rules. Example, the basketball court closes at 10 PM. The pool closes at 11 PM. We have asked that the pool close one hour earlier at 10 PM. Our local police department encourages our pool to close at 9 PM. We write letters to this company advising of this and the response is absolutely nothing for over five years. They say they will take it under advisement and then do nothing. They have never given us a written response.

Our right to peace and quiet in our home after the late night curfew hour of 10 PM should not be questioned by this company. My wife has cancer, she needs her sleep. I have health issues also and need my sleep. We don't want to be woken up after 10 PM by pool noise. We are elders and I'm a Vet.Desired Settlement: Do to our health issues, we want the late night pool noises and disturbances to be alviated by closing the pool at 10 PM. We go to bed at 10 PM and the noise wakes us up when there are people in the pool at this hour. We have spoken to the Surprise police dept. and Officer Miller who heads up the crime prevention unit, recommends the pool close at 9 PM. This is consistent with other communities that have common area pools. We are compromising and asking that the pool close at 10 PM.

We Have not received a response from this company or its Board member in over five years of requesting this pool hour change. This company arbitrarlly set the pool hours without asking for input from the homeowners who live in our community. We want this company to respect our request, not silence.