Trestle Management Group

Review: I have received a HOA violation letter dated as 9/15/15 stating that the trash can on the property of [redacted] was outside on a recent inspection (date is unknown or not stated) and I was fined $50.

I took a picture of the letter and then texted it to the tenants live there. Here is the reply 'This must be a mistake or a neighbors trash can. I bought the trash can in Monday evening' (9/14/15).

So I emailed the Manager [redacted] and told her that it must be a mistake. I also pointed out that there is no photo proof as most HOA will provide.

Since it is a mistake, I want the fine to be waivered.

Thanks,

[redacted]Desired Settlement: Waiver the fine since the tenant said it is not the case.

Business

Response:

As you can image this kind of a situation happens on occasion especially for homes within our communities that are rental properties. This property was issued a courtesy notice, warning notice with no monetary penalty, back on July 7, 2015. The Enforcement Policy for this association dictates that violations for the same offense within a 90 day period will be subject to fine which is why the owner was fined for this recent trash can violation despite it being a new renter. It is not customary for our staff to simply take the word of the resident in order to close recent violations, but would rather mark for a follow-up inspection to confirm compliance. This owner is in direct communication with the Community Manager for this association, most recently Friday afternoon, September 18, 2015. The Community Manager responded to the owner this morning indicating that, we will go ahead and close this violation out and remove the monetary penalty of $50.00. Please understand, should the trash cans be visible on a non-compliance day again within 90 days, the penalty will be re-assessed to your account. If in the future, you receive a courtesy notice that does not apply to your home, please contact me immediately, before fines are assessed. I firmly believe that this situation is not appropriate for the Revdex.com as we were in direct contact and working through this issue with the client, as most recently as the previous business day. It is my understanding that the Revdex.com only gets involved in situations where no resolution can be reached or if the business in not responsive to the customer. Obviously, neither of those situations exist in this matter and feel this "complaint" should be completely removed from our business record with the Revdex.com. Please respond confirming that this direction will be taken by your organization. Thank you!

Review: I have a leak in my condo coming from the outside wall, issue should be resolved by HOA. I pay my dues on time each month. I originally reported the issue on Sept 15, 2015. Trestle Mgt. Scheduled a repair man to come out on 9/22/15. A repair man called me on 11/17/14, I called him 3 times to schedule an appt to repair the leak. Since then I have left trestle 6 emails and a couple of voice mails. They will not return my calls or emails. There is mold in my unit and the bolts are popping through the wall.Desired Settlement: Repair the leak in the wall, replace the drywall and paint. Make sure all mold is removed from ceiling and wall.

Business

Response:

It appears that this project was delayed well beyond our service delivery expectations for a number of reasons. Beyond scheduling and communication challenges between the contractor and the homeowner, the association's cash position unfortunately played a role in how quickly we could have the work performed. I am pleased to report that at this time all repairs have been made to the stucco on the 2nd story window that caused the initial leak. [redacted] was sent to address the interior drywall issue. Once the drywall was opened, [redacted] was dispatch for mold testing which we had done same day at a higher expense to alleviate the homeowner's concerns. All testing came back negative for mold. [redacted] repaired the drywall and the project was completed. The homeowner has been communicated with throughout the duration of the repairs and by all reports is now pleased with the results.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The unit above unit 133 leaks. Trestle management is supposed to repair the leak as stated upon purchase of the Condo that HOA fees cover insurance for the building. Trestle denies responsibility in this matter and has told me the owner above is responsible. In either case, this leak has continued for a long time and last night lots of water dripped and fire department was contacted to assess risk of electrical fire.

This issue has been discussed in HOA meetings without resolution. The HOA's fees for a 500 plus square foot unit is 257 per month and during a meeting Trestle Management stated that the insurance only covers minimal amounts. Trestle stated that the owner above unit 133 needs to pay for cost of repair of the leak not the management from HOA fees. The complaint is that in either case, the drip has not been repaired. The breaker in my unit turns off intermittently as do the lights flicker; both indicate possible electrical fire indications. It appears that Trestle is guilty of contributory negligence with regard to a potentially dangerous situation as the leak has not been repaired nor has the owner above been confronted by Trestle to require repair. In the meantime, all neighbors are in potential dangerDesired Settlement: Unit is repaired from upstairs first to find source of leak. After leak stopped and found upstairs, that hte ceiling and cabinets are repaired at no cost to me in my unit as the owner of 133

Business

Response:

Unfortunately, receipt of this complaint through the Revdex.com is the first we have heard of this issue. Upon receipt of the complaint we had the assigned Community Manager make contact with [redacted] earlier this afternoon. During the phone conversation [redacted] confirmed that she had not reported the issue to our office but did state that she reported the issue a couple of years ago to the Board at a meeting. Obviously without prior knowledge of her issue we have not been provide the ability to resolve the issue and this should not be an issue with the Revdex.com and removed from our record. During our conversation we advised [redacted] that at this point we do not know if it is HOA responsibility or the upstairs owner's responsibility. All condominium governing documents clearly state that the association is only responsible for leaks related to "common pipes" and the individual unit owners are responsible for leaks for pipes serving only their unit. We attempted to explain that we would be in contact with the upstairs unit owner to further investigate the responsible party for the leak before we could determine subsequent steps. It was at this time that [redacted] hung up on our Community Manager. I again stress that this is not an issue that should involve the Revdex.com at this point as we have not been given an opportunity to address the issue directly and ask that this be removed from our record with your organization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Trestle Management interrupted when speaking with me about the leak and hung up on me. I have caption phone for the hard of hearing and saved the call on the caption phone. Prior to hanging up, I questioned her as to why the previous manager of Trestle did not inform her of the leak in the ceiling. As you recall from the complaint, Trestle Management was made aware of the leak two years ago. Trestle Management, by admission, has not communicated within the organization for the condominium owners of Verde Vista HOA. The first time the male manager, who was on staff with Trestle Management two years ago, entered my premises and put a hole in the ceiling, a friend was in my home and would verify the validity of this event. The previous manager of Trestle poked a hole in my ceiling from where the leak had come through the ceiling which was reported on more than one occasion to Trestle Management two years ago. The leak has become more severe and is dangerous. This newer female manager did not answer my questions as to why she had not conferred with the previous manager about the complaint nor did she speak with board members of the condominium which Trestle manages about this complaint prior to writing her dispute or she was untruthful. As stated in the original complaint, I reported this leak two years ago and Trestle has not resolved the issue. I have the original mortgage agreement and am willing to allow the Revdex.com to speak with the original loan holder who would confirm that when buying the unit, I was told that the contents were all that needed insuring when purchasing.this condominium. In addition, if Trestle Management has repaired other units from leaks from above as appear in other complaints against this company with the Revdex.com, why are they discriminating against me? Trestle Management is jeopardizing the entire community when signs of electrical difficulty are associated with the leak. Electricity runs between all the units as they are all connected just as the air conditioning is central air. Trestle Management has not taken any action thus far to resolve the issue. As stated, The new manager of Trestle Management has not communicated with the previous manager of Trestle Management or she would have know about the leak which was communicated in open HOA meetings with Verde Vista in which Trestle Management is present. When speaking with [redacted], on HOA Board of Directors on the 9th of February, [redacted] stated "If she says she doesn't know about the leak(referring to Trestle Management), she is lying. It is a mess." Finally this new female manager of Trestle Management asked me if I was going to speak to the renter above me about the leak, [redacted] was not allowed entry into the unit above me on the night of the leak. Isn't Trestle Management supposed to intervene in owner problems that could potentially effect the entire community. By experience as an owner of a condominium managed my Trestle, the company has not been responsive to needs, the company has not communicated necessary information within it's own organization, and Trestle Management has been difficult to communicate with as the new manager is argumentative.Regards,[redacted]

Business

Response:

Thank you for your email and phone call yesterday. I was able to get the following update from my Community Manager this morning that can be used as our response. I would again reiterate that this is NOT an association issue and the association’s governing documents clearly specify that this is the sole responsibility of the upstairs neighbor NOT the association. When I received the initial report of a water leak in unit [redacted] from [redacted], I contacted the unit Owner above in unit [redacted], [redacted] to find out if he knew the source of the leak. He stated that his Tenant admitted that she overfilled the bathtub, which was the reason for the leak. [redacted] acknowledged that this was not an HOA related item and that he is responsible for any repairs to the drywall and electrical that are needed in unit [redacted]. As this is not the association’s responsibility, I provided [redacted] with [redacted] number [redacted] so that he could contact her directly to coordinate the repairs. I received another call from [redacted] on Wednesday, March 4th stating that she still has not heard from anyone regarding the repairs. I then immediately contacted [redacted] again [redacted] and he stated that he did attempt to contact her via phone and has not received a call back. [redacted] also stated that he has also gone to her unit on several occasions in an attempt to reach her. I provided [redacted] with [redacted] number again and he stated he will contact her again today, Thursday, March 05, 2015. Please be in touch if you have any additional questions or require any additional information. Regards, [redacted]Trestle Management GroupPhone: [redacted]Fax: [redacted]

Review: In 2012, Trestle Management Group, LLC hired the company [redacted] to do roof repairs in my complex. Around Feb, 2013, it rained and my roof leaked. I called Trestle Management to let them be aware of the problem.

I believed that someone from Trestle Management would have contacted [redacted], instead of hiring a company called [redacted] to look at it. The person from [redacted] did not have any equipment when he came by to look at the leak. I do not feel that [redacted] is a qualified roof repair company.

Trestle Management Group, LLC is trying to have me pay that bill. I do not believe I should have to pay this bill because they hired another company to look at the leak instead of [redacted]. The bill needs to be removed from my account.

It feels like they're being extremely dishonest and trying to embezzle money out of me. This is completely unethical on their part.Desired Settlement: I want the bill to be credited; waived, adjusted from my account.

Business

Response:

The owner notified Trestle Management Group of a leak in her unit at [redacted] I, a condominium association we manage, on January 27, 2013. Her report of the leak followed a series of heavy rain activity in her area and we immediately dispatched a general contractor, [redacted], to investigate the cause of the problem and the extent of the interior repairs needed. The association has had recent extensive roof work done through [redacted] Services but we do not use [redacted] for interior repairs because they are so much more expensive and New Look is highly qualified for this kind of work. After visiting the unit and performing their investigation, [redacted] reported that the owner of the unit had an AC issue that caused the interior damage. The Covenants, Conditions, and Restrictions (CC&R's) for the condominium association clearly state that unit owners are responsible for the maintenance and repair of their individual AC units and any damage caused by the unit ,therefore, the unit owner and not the association is responsible for the repairs. Please find below the email from [redacted] received by our office on January 29, 2013. We have also attached for your reference a copy of the invoice received from [redacted] and the letter sent to the unit owner when the expense was charged to their account.

"[redacted] I wanted to report my findings on unit 15 leak. We went in and looked at the area she had marked on her ceiling. Interestingly it is right next to a gaping hole that is already in the ceiling. When I asked her what that was she said that it was an ongoing leak problem she has had since her a/c unit was replaced a couple years ago. She didnt want to talk about that as it has been a thorn in her side and the company has come out a few times but nothing has been resolved. I went on the roof to find the roofing

all in good shape and no signs of a leak. The only area you cant see is under that a/c unit. I believe that it is all part of that same leak and with so much rain over the weekend it just pooled a bit and showed on the ceiling a couple feet over from where she normally sees it. I don't see that there is anything more we can do at this point. There is no visible damage from the little extra wetness she had. Unfortunately she has ownwership for the other area personally with the a/c company and this is just part of that problem. That is my honest assesment [redacted]. I will just invoice you for my time to check it out and you may let her know our findings. Let me know if you have any questions.

Thanks, [redacted]"

Please be in touch with any additional questions or concerns. We obviously feel that this issue should be removed from Trestle Management Group's records with the Revdex.com immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, the main leak happened in 2010. In 2011, Trestle Management took over as the current HOA company.

As a homeowner, I do not believe I should be responsible for this bill.

I did not receive anything from Trestle Management regarding this until September 16, 2013. I wrote them a letter asking for an explanation for the delinquency notice. I never received an explanation until now. If I had received one prior to September 16, 2013, I would have responded about it sooner.

The original bill was not mailed to me. It is dated February 6, 2013. Then I have a bill dated April 15, 2013 in the amount of $158.55, which was never mailed to me.

When I read the response made by Trestle Management, I printed out the copy of the invoice.

I do understand, as a homeowner, that the interior is part of my responsibility.

Yes, I have called my HOA because I want to find where the main leak is coming from and repair it. Unfortunately, nobody has been able to find it.

But, in February, 2013, I found another leak. I had to mark it on the ceiling because I could not see where it was. I was shocked to have a second leak, especially since the roofs had recently been repaired.

I feel [redacted] should have been notified about the leak because they were the company that had repaired the roof. Instead, Trestle Management decided to hire another company, [redacted], to repair it and bill me for it. I have never had this happen before, and feel this bill is unjustified and should be taken off my account with Trestle Management.

Thanks.

Regards,

Business

Response:

Although [redacted] I Condominium Association is not responsible for leaks caused by individual unit owner's air conditioners, we would be willing to remove these fees from the unit owner's account with the following stipulations. First, the unit owner understands that any future leak caused by their air conditioning unit, including damage done to the building's roofing system(s) from the unit or repairs made to the unit, is solely their responsibility. Second, they completely remove their complaint against Trestle Management Group with the Revdex.com. Once we receive confirmation of agreement to item one and completion of item two, we will have these charges removed from the account. Due to the dollar amount in dispute, we feel that this matter should be resolved as quickly as possible and is not worth more of our time nor continued frustration from our homeowner. Please be in touch as needed.