Tri City Motors

I contacted [redacted] her name is off the car she traded and I did offer her a free oil change She said she is happy and Thanked me

We have paid this customer the entire requested amount of $We did attempt to arrange timely repairs with a third party company, until we were advised the parts would have to be ordered, and not quickly available Then, we issued payment for full replacement costAt no time was anyone rude or disrespectful to this customer; even still, our owner apologized to our customerWe hope for the withdrawal of the complaint as resolved

Initial Business Response / [redacted] (1000, 6, 2015/08/26) */ Darin, We appologize for the delay in handling this matterWe have confirmed with AUL, the svc company that it was cancelled in January The prorated amount that AUL confirmed due to you is $Main Motor has issued a check for that amount of $and was mailed to [redacted] on August 24, Thank you Tom [redacted] General Manager Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Received call (2/10, 10:AM) from [redacted] ***, providing business response to complaint.Mr [redacted] indicates that Main Motor's inspection on used vehicles is thoroughHe says that when the dealership first became aware of the issues with Mr [redacted] 's car, it contacted GM on the customer's behalf, to see if the manufacturer could offer some assistance on a goodwill basis -- GM could not at that time.Mr [redacted] says that if the customer is willing to get the car in to Main Motor, the dealership would be happy to do a full inspection, including analysis to determine whether the engine is truly "shot." From there, he says the dealership will provide estimates and options on repairs, and would be willing to participate in repair expenses if it is determined that any engine issues are not due to abuse or neglect

After discussing this matter with the General Manager of the store he feels we should pay for the tabs At this point I can't purchase them for you but if you could scan and e-mail me the amount you paid for them I will cut a check in that amount and mail it to you I hope this will resolve the issue and you will be able to recommend our dealership in the future

Complaint: [redacted] I am rejecting this response because:COMPLAINT TO Revdex.com FORT COLLINS, CO CONCERNINGDellenbach Subaru Motors: - Fraudulent Bait-and-Switch Sales Practices - WEB Site Contains and Misleading Advertising Follow up to initial complain submitted on August, listed as Revdex.com complaint # [redacted] .The Dellenbach response you provides to me is obfuscating, has little to do with the truth, and fails to address any of the facts specified in my initial complaintDellenbach is either confusing me with someone else or is deliberately attempting to confuse and falsify what took placeThe facts associated with the complaint are summarized below:On -August Dellenbach listed the following vehicles on their WEB site inventory as vehicles they had on-hand and were offering for sell: 1aVIN: [redacted] – Subaru Forester Premium CVT with All Weather Package, Eyesight, Rear Bumper Cover:MSRP $29,Silver 1bVIN: [redacted] - Subaru Forester Premium CVT with All Weather Package, Eeysight, Rear Bumper Cover:MSRP $29,Silver 1cVIN: [redacted] - Subaru Forester Premium CVT with All Weather Package, Eyesight, Rear Bumper Cover:MSRP $29,RedOn August, Dellenbach provided me a written quote for all three of the above vehicles; then verified in writing that the quote specifically applied to VIN: [redacted] See substantiation in the initial complaintDellenbach did not have the three vehicles on August when I visited their dealershipThey had falsely listed the three lower-priced vehicles on their WEB site inventory as “bait” to mislead and lure consumersThe actual location and status of the three vehicles are listed below: 3aVIN: [redacted] – Dellenbach claimer they had this vehicle at their dealership and had sold it on the morning of August to customers who were still at the dealershipIn reality, the vehicle had been distributed to [redacted] Subaru West, Golden, Colorado and is still thereSee Attachment A for substantiation3bVIN: [redacted] - Dellenbach claimer they had “mis-listed” this vehicle as being on-hand when it had actually been “in-transit”In reality, the vehicle had been distributed to [redacted] Subaru West, Golden, Colorado; then transferred to [redacted] Subaru, Englewood, Colorado where it was sold by them on AugustSee Attachment B for substantiation3cVIN: [redacted] - Dellenbach claimer they had this vehicle at their dealership and had sold it on the morning of AugustIn reality, the vehicle had been distributed to [redacted] Subaru, Englewood, Colorado and was sold by themSee Attachment C for substantiation.Dellenbach has not made an honest, meaningful response to my complaintAnd I have no doubt they continue to use the fraudulent business practices that I documented above to take advantage of Fort Collins consumersTherefore, I request that Revdex.com continues to keep my complaint activeThank you for your attention and effortRegards, [redacted] September, [redacted]

The work performed on ***'s Cruze are all concerns that are pretty for a Cruze As for the issue with it not starting, I was the one that went to Target to jump start it to get her back to the dealership We Waived the Diagnoses fee and found out that her Negative battery cable had failed This cable is under a special policy through GM but unfortunately [redacted] is outside of the mileage and I could not cover hers under that warranty I do not feel we did anything wrong in this situation As for the check engine light on again, she needs for us to check it out If its related to the work we performed it will be under warranty Check engine lights can come on for any reason

I am rejecting this response because: I only got upset because they caused the damage to my car and were unwilling to work with me For them to repair my hail damage they removed the inside of my roof and placed metal bars across where the wording runs I was told in the past by them that the neg battery cable needs to be removed before any work is done on the vehicle I am guessing the body shop does things differently I am also guessing they shorted out the wires it the roof which caused the body module to get out They instead blamed me and would not take action to make things right with me My girlfriend and I both drove the vehicle the day we turned it over to them and all was working fine

Thank you the documentation I have sent it all over you will be getting a refund for Once CNA sends us the funds I will forward the money to you Would you like me to send it to you at would you like to come pick it up Again sorry about all of this but it is resolved now

LEFT MESSAGE FOR CUSTOMER TELLING HIM I WAS REFUNDING $I HAVE NOT HEARD BACK

Complaint: [redacted] I am rejecting this response because: I called the number for gap insurance The gentleman informed me they issued a check for dellenbauch motors and they cashed the check for refund I have the number I called and the date the transaction took place This is so upsetting because they blame each other and the consumer gets screwed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

ON SATURDAY MORNING, SEPTEMBER 17, I TALKED TO MR *** AND TOLD HIM I WOULD LOOK AND SEE IF THERE ARE ANY OUTBACKS THAT FIT HIS NEEDS ON THE LOCATE SERVICE. I CALLED HIM THAT AFTERNOON AND TOLD HIM THERE WAS ONE AT *** AND I WILL CALL ON MONDAY TO SEE IF IT WAS AVAILABLEAT THAT TIME MR *** SAID TO ALSO CHECK IN COLORADO SPRINGSMONDAY AFTERNOON, I FOUND OUT THAT *** HAD TRADED IT TO *** SUBARU AND THEY HAD DELIVERED ITWE ALSO LEFT A MESSAGE FOR THE DEALER IN COLORADO SPRINGS, BUT THEY DID NOT CALL BACKI THEN LEFT A MESSAGE FOR MR *** OF THE RESULTSON WEDNSDAY I LEFT A MESSAGE FOR HIM BECAUSE I HAD NOT HEARD FROM HIMIT IS FRIDAY AND I HAVE NOT HEARD FROM HIMI ALSO RAN ANOTHER SEARCH AND THERE WAS NOTHING IN STOCK IN OUR AREA.THANK YOU STEVED

Ms *** confirms that she was contacted by Main Motor Sales, and understands that her issue has been resolved.Revdex.com explained that we will be closing the case as 'Resolved' at this time, but she may contact us to have case re-opened, if needed

Initial Business Response /* (1000, 6, 2015/08/26) */
Darin,
We appologize for the delay in handling this matterWe have confirmed with AUL, the svc company that it was cancelled in January The prorated amount that AUL confirmed due to you is $Main Motor has issued a check for
that amount of $and was mailed to *** on August 24,
Thank you
Tom ***
General Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Received call (2/10, 10:AM) from *** ***, providing business response to complaint.Mr *** indicates that Main Motor's inspection on used vehicles is thoroughHe says that when the dealership first became aware of the issues with Mr ***'s car, it contacted GM on the customer's behalf, to
see if the manufacturer could offer some assistance on a goodwill basis -- GM could not at that time.Mr *** says that if the customer is willing to get the car in to Main Motor, the dealership would be happy to do a full inspection, including analysis to determine whether the engine is truly "shot." From there, he says the dealership will provide estimates and options on repairs, and would be willing to participate in repair expenses if it is determined that any engine issues are not due to abuse or neglect

*** *** purchased a Chevrolet Impala with 110,miles "AS-IS" It was delivered with one key We do not provide a second set of keys with our preowned vehicles Even a Chevrolet certified automobile only requires one set of keys and or FOB It would have been a
lot less of an expense if the customer had invested in purchasing a second set of keys This is our policy on all preowned vehicles If they had come to us to buy the second set of keys, we would have done it at our cost Thank You Tom Ward General ManagerMain Motor Chevrolet

Complaint: ***
I am rejecting this response because:Dellenbach has not made an honest, meaningful response to my complaintAnd I have no doubt they continue to use the fraudulent business practices that I documented to take advantage of Fort Collins consumersI have document my complaint with substantial evidenceDellenbach has provided no substantial response other than to deny and obfuscateTherefore, I request that Revdex.com continues to keep my complaint activeThank you for your attention and effort
Regards,
*** ***

MIKE L***, THE FINANCE MANAGER AT DELLENBACH MOTORS CONTACTED ** *** *** BANK ON 12/05/AND TALKED TO JASONJASON INFORMED MIKE L*** THAT *** (LEINHOLDER) QUOTED A PAYOFF ON 4/8/AND DEDUCTED THE GAP CANCELLATION FROM THE PRINCIPLE OWED BY *** ***. THIS PAYOFF WAS PAID BY *** ***. WHEN A GAP CANCELLATION FROM *** BANK IS PROCESSED, *** AUTOMATICALLY CHARGES BACK THE DEALER FOR THE GAP CANCELLATION AMOUNT. *** *** DID INFACT GET THE REFUND IN THE PAYOFF THAT WAS GIVEN ON 4/08/ACCT NUMBER ***MONIES FROM GAP CANCELLATION REFUNDS WITH *** BANK ARE NOT PAID BACK AND FORTH BETWEEN THE DEALER AND THE BANK, AS THE BANK REDUCES THE PAYOFF AT THE TIME OF THE PAYOFF QUOTE TO THE CUSTOMER WITH THE GAP CANCELLATION ALREADY SUBTRACTED FROM THE AMOUNT THE CUSTOMER OWES TO GET THE TITLE TO THE LOAN*** *** CAN CONTACT *** BANK AND REFERENCE HER ACCOUNT NUMBER AND THE BANK CAN GIVE HER THE EXACT CALCULATION OF HER PAYOFFTHE GAP CANCELLATION APPLIED TO HER LOAN PAYOFF WAS $

I am rejecting this response because:
I NEVER stated that were any low oil pressure light ON or Service Brake assist light on! I stated at the time of drop off that the DIC will show a message of "oil pressure low" and had the ABS light on and parking brake light on with the message in the DIC for the service brake assistI told Tyler I disconnected battery to reset and make brake codes go awayTyler never stated $per problem and didn't want to see my video on cell phone as to what vehicle was doing! The problem is getting worseAs far as contacting my extended warranty company about engine knock, they stated NOT MY RESPONSIBILITY! The service station should call