Tri-County Metropolitan Transportation District of Oregon

[redacted] On January 16th champion windows came out and fixed the screen door and the bathroom windowThey were unable to fix the front living room because they couldn't get it to fit properly and would have to order another oneWhen looking at the bathroom window it still appears to have a fine scratch in the windowThe living room window should of been in February, but no phone call and it is now MayIn August it will be one year and I have yet to see my windows whole yetOf course champion has all my money, because the salesman was wrong and we didn't get to withhold a thousand dollars if we weren't happy in the endI would like to be refunded some sort of money at this pointThis situation is ridiculous, and no one will even just pick up the phone and call me with updatesI shouldn't have to call and keep up with this it's their job and reputation and it's obvious they don't care about their reputation or their customersI will be awaiting a phone call and I deserve a refund at this point it's embarrassingIf I don't hear a response soon we will hire an attorney and seek legal action along with contacting the mediaI don't want any of my friends or family to get screwed over by this companyThis is mine and my husbands first house and champion has ruined our experience with companies, so I would like to thank them for ruining our confidence in any company being able to complete a job.Very dissatisfied customer, [redacted] Sent from my iPad

To Whom It May Concern,I have received a copy of the complaint and appreciate the opportunity to respond.We did encounter some challenges with Mrs***'s? project and have been working diligently to correct her concerns? Mrs***'s sliding glass door? has been re-ordered and? is in the process of being shipped to her local Champion of [redacted] ? While it is always our goal to avoid any problems or inconvenience to our customers, sometimes delays and problems can and do occur with custom home improvement projects such as Mrs***'s? I can assure you that we stand behind our product and installation and? are committed to addressing any of Mrs***'s concerns per her warranty? We certainly understand and appreciate Mrs***'s frustrations; however,? a complete refund is neither fair nor reasonable? Mrs [redacted] is receiving the door that was contracted for and any service concerns,? now or in the future,? are covered under her lifetime warranty? Having said that, we have extended an offer of a dinner gift certificate to Mrs***? as a customer service gesture and to let Mrs [redacted] know that her satisfaction is important to us.? I can assure you that we take our commitment to our customers very seriously and? remain? focused on completing? Mrs***'s job to her satisfaction

Spoke with Mr [redacted] on 3/14/at 2:58PM.? Apologized for any inconvenience he has encountered due to lack of communication and reassured him we appreciate his business and will address his window concerns right away.? He is scheduled with one of Champion's service technicians on Monday, 3/19/between 9AM-12PM to address and resolve.? Mr [redacted] thanked me for the call

We went out and replaced the siding that was damaged weeks ago.?

It is always Champion's intention to be sure we are getting to our customers needs in a timely fashion, and we apologize for the delayWe have (as mentioned by the customer) had contact with him and will be resolving any issues with his projectJared B [redacted] (installation Manager) will be contacting Mr [redacted] today 9/to discuss the resolution? Thank YouSteven C [redacted] RSM Champion Windows, Sunrooms and Home Exteriors

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] My reason for not being satisfied is When I originally talked to the Insurance company, I was told, ONLY water damage may be coveredWell I have proved Champion? build was flawed, and Champion's own manager, Warren told me on numerous occasions, the design should never have been approved.Thus, I want to be sure I recover damages, not only to my flooring, but to the patio which had to be demolished and hauled awayChampion saw the material and wouldn't even haul it away.Champion originally told us the storage shed next to the room was the problem and need to be taken out, we did that, it wasn't the problem, we lost a big storage shed, now must use our garage, and can't put our cars in.? It has been I year of nightmare calls.Yes, they did contact their insurance company, but only after their manager would return my calls and I threatened to sit in their office until he saw me or they threw me outSo I must reserve being satisfied until this is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Champion DID NOT do all they could toThey have made life a nightmare for over a year.They did nothing until I threatened them......let's put all of this rhetoric aside and to the point, when they finally came, 1st) Warren (manager) told me the engineering was all wrong and the room should have never been built the way it wasHe suggested building in the patio, with us covering 1/the costThis isn't something I was willing to do, as he wasn't showing me the cause of the water damageI was told the storage shed was not there when the rooms were built and was the cause of the water damage and had to be removedAt our expense the shed was torn down and removed (at Champion's, basic-request).? This DID NOT solve the problem.? We lost all of that storage area and not put cars in the garage.2) After many more calls, Mike back outThis time he removes one of the tiles, cuts through a piece of thick plastic, then reaches particle board which is soaked.? He explains to meWhen Champion, built "this" they (Champion), would have put down "ice guard" to insure no moisture would penetrate the bottom room? - which this deck (patio) protrudes over [and then the previous owner would have tiled on top of what Champion would had designed and made weather proof]He would cut through this board however.He replaced it, covered all of the seams with a polymer resin type material and said, lets see how this works, and replaced the flashing along the outside edge.3.) Well, This didn't work either, speaking with Warren and Mike, Warren still saying no engineer would have approved the design, etcand trying to figure out if it was Champions fault or the previous owners, the only way was to tear up the patioAfter numerous phone calls champion back out, they reworked the flashing, by cutting a track about 3/of in beyond into my deck and bending the flashing so that it runs off and not down and around into the room below the deck Champion built, having nothing to do with tile or the shed the previous own put in.? ? 4.) The other problem being the deck Champion built over the bottom room, (Warren said he didn't know if Champion or the previous homeowner built it), when we tore it off the support pole holding up Champion's roof proves they built itWhat what happen was: They put latex calking between seams of the existing deckput ice guard down on the deck, particle board on top of that with screws, which put holes in the ice guardYou can see, not only from the enclosed pix the water logs boards, but things never dried out.? My life is an endless nightmareThis company has never once picked up the phone unless I've threatened them with posting on Facebook, news media, or something else.The insurance company is a joke! [redacted]

We contacted the customer two weeks ago and informed them that We have submitted a GL insurance claim and they should be contacted by the insurance company for an inspection date for assessmentOnce completed the insurance company will contact both parties? Thanks,Steven C [redacted]

[redacted] ,I know I have reported champion windows twice now, but I will have to do it again a third timeIt's been over three months promised me money back and a finished product, but nothingI try to call no answer or return phone callI called people that work at the Pittsburgh branch, but they all quit because it was so bad to work thereIt's been over a year now, and I still don't have a finished productI don't know what else to doI hope you can help me.Thank you, [redacted] ?

All construction issues have been acknowledged, addressed on numerous occasions and resolved by Champion.? Unfortunately, the customer is still not satisfied and seeking compensation for damages that cannot be specifically related to construction.? At this point, a third part insurance adjuster was brought in to assess the concern(s).? Evaluation was determined by the third party adjuster and customer is still not satisfied with the assessment and resolution offered by the insurance adjuster.? The customer is seeking compensation for damages that are unwarranted and cannot be determined at fault by Champion.? The area of concern (where the supposed leaking took place) had ceramic tile covering the area which was installed by the previous home owner.? Champion does not and did not install the flooring in the area of concern and Champion also did not remove the customer's shed.? We have tried to resolve the concerns on multiple attempts as well as a third party evaluationThe area of concern had tile installed by the previous home owners (over the area of concern) before Ms [redacted] took ownership.? It has always been and will continue to be our goal to try and satisfy each and every customer? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have attached a copy of the original windows versus what I received.Well let me clarify, Champion was not made aware that they over charged my financing.? No, they were well aware that they went back into my account on December or 31st and maxed my account out without approval.? I questioned Georgianne on this months ago.? All she could say is no, you now owe us $3,979.00.? Champion is so underhanded.? Once I contacted the finance company and sent them a copy of my contract, they contacted Champion for the refund because there was clearly a breach This case should definitely not be closed out.? The issue has not been addressed.? The issue is that their representative didn’t write the contract in accordance with our conversation and my requirements.? I was guaranteed by him that the way he wrote the contract conformed with our conversation and when manufactured they would understand by what he wrote and he would make sure of it.? I specifically asked him was it clear enough.? At the time I was told it was correct otherwise I would not have signed it.? That only makes sense.? The windows I ordered were supposed to be in the exact shape of the original windows - rectangular.? The windows I received are square.? Champion could care less about making this matter right in a honorable way.? Customer satisfaction is not really their motto.? This is what I know: 1.? ? ? ? ? ? ? ? ? ? ? I didn’t write the contract 2.? ? ? ? ? ? ? ? ? ? ? I can only sign what the salesperson writes up after a detailed conversation about the design of the windows.? The windows were to look just like the originals except the grids would be on the inside and would not be wood.? 3.? ? ? ? ? ? ? ? ? ? ? There was no reason for me to question the contract if it reads:? Grids:? Rectangular.? Especially after I was told by the sales person not to worry.? 4.? ? ? ? ? ? ? ? ? ? ? The salesperson knows that he screwed up.? In my conversations with him about this he never denied our conversation 5.? ? ? ? ? ? ? ? ? ? ? I called the installers once I saw that the windows didn’t look right (via my security system I can see what’s coming into house).? Me and my neighbor who was there for the install were told not to worry about it.? This happens “ALL THE TIME”.? “All they have to do is re-manufacture the top, we come back out pop the top out, put the replacements in, not a problem.” 6.? ? ? ? ? ? ? ? ? ? ? For Champion to think that I should pay for their mistake and pay for them to manufacture them properly at any price is preposterous Like I said before, Champion has definitely done this before because they are pretty good at their bullying tactics.? At this point, I really don’t trust them back in my home.? They have proven themselves not trustworthy.? I have loss the authentic character of my home.? Another concern they do not to send my name into any credit bureau.? ? Regards, [redacted]

I spoke with Mr [redacted] this morning and we currently have one of our top service technicians at his home right now.? After discussion, Mr [redacted] and I are in agreement that once the concerns have been addressed today he will be satisfied with his job.? Apologized for the inconvenience and have offered a gift card to him as a courtesy.? He accepted.? Mr [redacted] stated he will be coming to the Pittsburgh office later this afternoon to sign his certificate of completion and make his payment.? I gave him my direct line of contact if any further concerns arise.? Customer pleased with this plan of action to resolve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The last correspondence that I had with Champion was over months agoSince that time they have never tried to contact meI took this as they marked my bill as paid in full since I had received nothing from them stating otherwiseI do not agree with them going through a debt collection agency when they should have sent me a bill from them personallyIf I still had an outstanding bill they should have contacted me sooner than months after the last communication and over year since the initial work was completedI do not trust Champion to fix any of the damages that resulted from the window insulationThey are a window company that messed up a window installation why would I let them try to "fix" my deck? $is not unreasonable since that is the cost of the damage done to my houseI had submitted recipes showing these costs to ChampionI would not trust Champion to come out and as the damage because they are going to 1) fix my deck not up to my standards 2) probably use cheaper materials as to cut costsI would only listen to a private contractor who is not affiliated with Champion in any wayI don't trust them at all and this is whyThey say that they are "looking out for the best interest of the customer" but all they care about is their money$is nothing to the amount of money they make so if they really cared they would mark my bill as paid in fullThere is not need to give a refund since I never paid the money.? ? That is is all I wantFor my bill to be marked as paid in full.? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I hope Champion follows through with their promises Regards, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.It has now been officially a year today, and still no complete WindowsEvery person that has come to my house to install the new Windows has given me a business ? cardWhen I call them they inform me they no longer work for the companyI tried to call champion back today after work and it went to voicemailMy husband and I both have called corporate several times and left messages with the customer service representative and no return phone callI don't understand how Windows can take almost months to make when the original ones were done in less than I just want my WindowsI am so embarrassed that I was duped by a companyPlease if you would like to satisfy my claim just deliver my WindowsThere is no compensation in the world right now that can make up for what you have done to me and my family.? Regards, [redacted]

Re: Complaint Case # [redacted] Consumer: [redacted] Ms***,I have received a copy of the complaint and appreciate the opportunity to respond.We are aware our office has recently gone through some transition and personnel changes and want to apologize for any frustration this may have caused Mr and Mrs [redacted] As soon as we were made aware of their concerns we did conduct a service visitDuring the visit, we determined the windows were out of warrantyAt Champion our lifetime warranty extends to the original purchaser and then is transferrable up to year to any new homeownerWe want you to know we remain more than happy to schedule a service and review Mrand Mrs [redacted] ’s concerns; however, applicable service charges would apply. At Champion, we pride ourselves in our uncompromising service to our customersOur warranties are unmatched and unlike many other companies in our industry, we stand behind our warranty 100%We have followed up with directly Mrand Mrs [redacted] to explain the terms and want to apologize again for any misunderstanding regarding our lifetime warranty Sincerely,Steven C [redacted] Regional Sales Manager

I have received a copy of the complaint and appreciate the opportunity to respond.We have reached out directly to MrJ*** in order to move forward We will absorb the total costs of the window remakeTypically, a customer would be charged for this type of window and that did not happen at
the initial appointmentWe apologize for the misunderstanding and want you to know we currently have these parts on orderAs soon as they are received, we will make sure and schedule the installation right away. Customer satisfaction is very important to usWe apologize again for any inconvenience this may have causedWe ask that you close this complaint as MrJ*** is receiving the window replacement free of charge. Respectfully, Dave H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the installation mgr Jared B*** called me on 9-13-and told me it will take week before he can work on my househe told me he would e mail me the clam # as of today He never sent it, but on Friday 9-15-17, a Mr*** *** called from Liberty Mutual he call about the clam, he told me he tried call Jared time with know luck and we can not fix the inside of the house until we fix the outside lickso we are looking at champion to fix the outside
Regards,
*** ***

I spoke with *** *** on 7/12/and advised we will cancel her job and refund her $deposit. She emailed and accepted this as resolution. This is the full refund and will satisfy her complaint/concerns

Good morning, I am attaching the Champion Contract Please note that salesman illustrated how the panes should look Note that he has rows with panes in each row The windows that were replaced are smaller than the one in the photo I sent but of the sale style There are only rows and they had panes at top and panes at bottom He noted that they would be rectangular.I appreciate your time on this matter.***(p.s I hope the contract is attached I can't tell but it is selectedlet me know if I should try again)