Tri-County Metropolitan Transportation District of Oregon

The remake on these windows was indeed skewed during the ordering process and has been brought to the forefront of productionThe compensation will be awarded of course once the window and sash(s) are installedAs for the mention that calls have been made to the office on numerous occasions with no response, I assure you that is not the case here since June 30thOur systems have been redoneWith the system we have installed, a customer will NEVER be unattendedAlso, we are and have been completely staffed since that day as wellThe reference that "everybody quit" is and has absolutely no baring on fulfilling the promises I made in my last responseAgain, I apologize and have my full staff and factory staff working to make sure we get this handled asapI can fully understand your frustration, and will do everything available to me to get it done as soon as possible. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** * *** ***My reason for not being satisfied is When I originally talked to the Insurance company, I was told, ONLY water damage may be coveredWell I have proved Champion build was flawed, and Champion's own manager, Warren told me on numerous occasions, the design should never have been approved.Thus, I want to be sure I recover damages, not only to my flooring, but to the patio which had to be demolished and hauled awayChampion saw the material and wouldn't even haul it away.Champion originally told us the storage shed next to the room was the problem and need to be taken out, we did that, it wasn't the problem, we lost a big storage shed, now must use our garage, and can't put our cars in. It has been I year of nightmare calls.Yes, they did contact their insurance company, but only after their manager would return my calls and I threatened to sit in their office until he saw me or they threw me outSo I must reserve being satisfied until this is resolved

***,I know I have reported champion windows twice now, but I will have to do it again a third timeIt's been over three months promised me money back and a finished product, but nothingI try to call no answer or return phone callI called people that work at the Pittsburgh branch, but they all quit because it was so bad to work thereIt's been over a year now, and I still don't have a finished productI don't know what else to doI hope you can help me.Thank you,*** ***

We went out and replaced the siding that was damaged weeks ago.

Dear *** ***
This letter is in response to *** ***'s complaint of a late pickup for hermother, LIFT customer *** ***, on Saturday, October 8, In thecomplaint *** *** reported her mother's pickup time had beenchanged from 12:30pm to 12:55pm
In our
investigation we found:Ride was requested for October 9, not October 8, *** requested a 12:30pm pickup and was given a 12:55pm-1:25pmpickup which was the first available pickup time
At the end of the call the reservation was reviewed with her and confirmed
There was no change in pickup timeLIFT arrived at 1:16pm for pickup at departed at 1:20pm with ***Thispickup was within the 12:55pm-1:25pm window.Our investigation and review of telephone conversations does not support thecomplaint by *** ***TriMet LIFT staff will be contacting her toreview this complaint and clarify any further questions she may have.Sincerely,_Kim K***Service Quality AdministratorTriMet LIFT503-962-

Spoke with Mr*** on 3/14/at 2:58PM. Apologized for any inconvenience he has encountered due to lack of communication and reassured him we appreciate his business and will address his window concerns right away. He is scheduled with one of Champion's service technicians on
Monday, 3/19/between 9AM-12PM to address and resolve. Mr*** thanked me for the call

We contacted the customer two weeks ago and informed them that We have submitted a GL insurance claim and they should be contacted by the insurance company for an inspection date for assessmentOnce completed the insurance company will contact both parties Thanks,Steven C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The week after Thanksgiving an claims adjuster for *** *** did come out.I have mad a call to Both the party who set up the appointment and the adjuster.t first I was told I would probably be getting something within weeks for a settlementI gave the adjuster paper work that I had obtained regarding replacement cost for damaged flooring, cost of repair for patio caused by faulty Champion installationWhich Champion, manager, Warren, stated several times, the design never should have been done in the first placeAlso quoted him cost of clean upReminded him we were told to get rid of a shed, that that we the problem when it wasn't, we paid for that, and no longer have that storageNot to mention this has been going on for over a year.I have let another message for the adjusterTo date *** *** has not returned my call, nor do I have an email or claim number, so no I am not satisfied. Champion is to finally send a crew out tomorrow to replace insulation removed, ONLY to prevent a huge amount of cold air from coming into the rest of the houseThis took, about phone calls and a threat to calls one of the locals news outletsRIDICULOUS.So no its no going well
Regards,
*** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

It is always Champion's intention to be sure we are getting to our customers needs in a timely fashion, and we apologize for the delayWe have (as mentioned by the customer) had contact with him and will be resolving any issues with his projectJared B*** (installation Manager) will be
contacting Mr*** today 9/to discuss the resolution Thank YouSteven C***RSM Champion Windows, Sunrooms and Home Exteriors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The last correspondence that I had with Champion was over months agoSince that time they have never tried to contact meI took this as they marked my bill as paid in full since I had received nothing from them stating otherwiseI do not agree with them going through a debt collection agency when they should have sent me a bill from them personallyIf I still had an outstanding bill they should have contacted me sooner than months after the last communication and over year since the initial work was completedI do not trust Champion to fix any of the damages that resulted from the window insulationThey are a window company that messed up a window installation why would I let them try to "fix" my deck? $is not unreasonable since that is the cost of the damage done to my houseI had submitted recipes showing these costs to ChampionI would not trust Champion to come out and as the damage because they are going to 1) fix my deck not up to my standards 2) probably use cheaper materials as to cut costsI would only listen to a private contractor who is not affiliated with Champion in any wayI don't trust them at all and this is whyThey say that they are "looking out for the best interest of the customer" but all they care about is their money$is nothing to the amount of money they make so if they really cared they would mark my bill as paid in fullThere is not need to give a refund since I never paid the money.? ? That is is all I wantFor my bill to be marked as paid in full.?
Regards,
*** ***

Mr [redacted]'s issues were addressed and correctedHe is happy with the results.? Thank You

[redacted]Revdex.comServing Western Pennsylvania(412) 456-2700? Re: Complaint Case # [redacted]Consumer: [redacted],I have received a copy of the complaint and appreciate the opportunity to respond.We did encounter some challenges with Mrs[redacted]’s project and have been working diligently to correct her concernsWhile it is always our goal to avoid any problems or inconvenience to our customers, sometimes delays and? mistakes? can and do occur with custom home improvement projects such as Ms[redacted]i’sWe certainly understand and appreciate Ms[redacted]’s frustrations; however, a complete refund is neither fair nor reasonableMs[redacted] is receiving the door that was contracted for and any service concerns, now or in the future, are covered under her lifetime warrantyWe have reached out to Ms[redacted] in hopes to complete the job, but Ms[redacted] has refused to allow the work to be completed.? I can assure you that we take our commitment to our customers very seriously and remain focused on completing Mrs[redacted]’s job to her satisfaction.? It remains our desire to fulfill the contract entered into by Ms[redacted] and have been ready, willing, and able to do so.Sincerely,Dave H[redacted]Division Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Champion DID NOT do all they could toThey have made life a nightmare for over a year.They did nothing until I threatened them......let's put all of this rhetoric aside and to the point, when they finally came, 1st) Warren (manager) told me the engineering was all wrong and the room should have never been built the way it wasHe suggested building in the patio, with us covering 1/the costThis isn't something I was willing to do, as he wasn't showing me the cause of the water damageI was told the storage shed was not there when the rooms were built and was the cause of the water damage and had to be removedAt our expense the shed was torn down and removed (at Champion's, basic-request).? This DID NOT solve the problem.? We lost all of that storage area and not put cars in the garage.2) After many more calls, Mike back outThis time he removes one of the tiles, cuts through a piece of thick plastic, then reaches particle board which is soaked.? He explains to meWhen Champion, built "this" they (Champion), would have put down "ice guard" to insure no moisture would penetrate the bottom room? - which this deck (patio) protrudes over [and then the previous owner would have tiled on top of what Champion would had designed and made weather proof]He would cut through this board however.He replaced it, covered all of the seams with a polymer resin type material and said, lets see how this works, and replaced the flashing along the outside edge.3.) Well, This didn't work either, speaking with Warren and Mike, Warren still saying no engineer would have approved the design, etcand trying to figure out if it was Champions fault or the previous owners, the only way was to tear up the patioAfter numerous phone calls champion back out, they reworked the flashing, by cutting a track about 3/of in beyond into my deck and bending the flashing so that it runs off and not down and around into the room below the deck Champion built, having nothing to do with tile or the shed the previous own put in.? ? 4.) The other problem being the deck Champion built over the bottom room, (Warren said he didn't know if Champion or the previous homeowner built it), when we tore it off the support pole holding up Champion's roof proves they built itWhat what happen was: They put latex calking between seams of the existing deckput ice guard down on the deck, particle board on top of that with screws, which put holes in the ice guardYou can see, not only from the enclosed pix the water logs boards, but things never dried out.? My life is an endless nightmareThis company has never once picked up the phone unless I've threatened them with posting on Facebook, news media, or something else.The insurance company is a joke!*** * *** * *** ***

[redacted]? Revdex.com? Serving Western Pennsylvania? ###-###-####? ? ? Re: Complaint Case # [redacted] Consumer: [redacted] ? Ms[redacted]? ? I have received a copy of the complaint and appreciate the opportunity to respond.? ? Ms
[redacted] did make us aware of some concerns with windows that were installed in her homeMs[redacted] indicated in her conversations to our office and in her Revdex.com complaint that she expected the grid pattern to be custom made and the grid pattern was only supposed to be on the top sashes of the windows orderedMs[redacted] signed a contract for standard grids (contract is attached)There is no indication on our copy of the contract that the grid pattern should be custom madeMs[redacted] did send us a copy of her contract to review, unfortunately her copy has no indication of a grid patternThe writing must have not transferred through to her copy and we are sorry for the confusionOur factory representative did admit that he made a mistake and the contract was to read that the grid pattern should only be put on the top sash of the window and the bottom sashes would remain clear, however he did say that there was no mention of a custom grid patternWe want you to know we try our best to avoid these types of situationsOur contract clearly states verbal promises can cause misunderstandings and therefore the contract constitutes the entire understandingThis is to protect both parties from any miscommunication regarding the work to be performed and product being installed The terms of our contact are clearMs[redacted] has received the work outlined in the contract and the job has been completedWe certainly understand and appreciate Ms[redacted] frustrationsNormally, any work done outside the terms of our contract would come at a cost, but because customer service is important to us, we have offered to remanufacture and reinstall the sashes at no cost to Ms[redacted]When we spoke with Ms[redacted] to let her know we would absorb the costs to remanufacture and reinstall the sashes as a customer service gesture and in order to resolve the matter, Ms[redacted] informed us that she has now gotten custom blinds installed and believes that we should be responsible for the costs to remove these blindsThis is not something we would normally do nor is it something we are prepared to doThe contract clearly states unless otherwise stated, customer is responsible for removing & replacing all window coverings? I can assure you we take our commitment to our customers very seriously and would like to reiterate that we are more than happy to remanufacture and reinstall the top and bottom sashes; however, we are not able to take responsibility for the costs to remove Ms[redacted]’s custom blindsWe sincerely apologize for any misunderstanding or inconvenience this may have causedWe want you to know we stand ready, willing, and able to address Ms[redacted]’s concerns per her Champion Warranty now and in the future? Thank you for the opportunity to share our response to this complaint with youSincerely,? Dave H[redacted]? Division Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belAfter reading ? the response from? Champion Windows, may I please ask you to refer to paragragh Line 1, "I have some concerns".? Yes my concerns are what I ordered and what I received are two different things.As the windows were being unloaded from the truck I told the installer that these were not the windows I ordered.? I contacted MrPintea immediately and told them of "my concerns"? Champion has been aware of "my concerns" since April 19, the date of installation.Please see line 5.? They have admitted it was their representative that made the mistake.Please refer to paragragh line I did not receive work outlined in contract.My blinds were ordered to be installed after my windows were installed.? And yes MrH[redacted] I "assumed" I would receive my windows as ordered so my blinds could be installed after.? Anyone who orders custom made blinds knows they have to be hung asap to avoid any issues.? ? So yes I had them hung rather than? having issues with them also.? When the installers initially came I had all? my windows free of all drapes and blinds and all furniture moved.? I do not feel I should have to be responsible to have this done again since it is Champions fault that we have this issue.Not wanting to repeat myself, but Champions has admitted it is their mistake, so why should it cost me more money to fix their mistake
Regards,
[redacted]

This customers complaint was addressed on Thursday 18thFranco (Service Tech) went out and removed window sash in question and installed new window sashAfterwards, customer showed tech bathroom window that needs to be reordered and reinstalledCustomer expressed satisfaction of the eventsLocal market will contact customer when window has arrivedWill compensate customer $for inconveniences experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have attached a copy of the original windows versus what I received.Well let me clarify, Champion was not made aware that
they over charged my financing.? No, they
were well aware that they went back into my account on December or 31st and
maxed my account out without approval.? I
questioned Georgianne on this months ago.?
All she could say is no, you now owe us $3,979.00.? Champion is so underhanded.? Once I contacted the finance company and sent
them a copy of my contract, they contacted Champion for the refund because
there was clearly a breach
This case should definitely not be closed out.? The issue has not been addressed.? The issue is that their representative didn’t
write the contract in accordance with our conversation and my
requirements.? I was guaranteed by him
that the way he wrote the contract conformed with our conversation and when
manufactured they would understand by what he wrote and he would make sure of
it.? I specifically asked him was it
clear enough.? At the time I was told it
was correct otherwise I would not have signed it.? That only makes sense.? The windows I ordered were supposed to be in
the exact shape of the original windows - rectangular.? The windows I received are square.? Champion could care less about making this
matter right in a honorable way.? Customer
satisfaction is not really their motto.?
This is what I know:
1.? ? ? ? ? ? ? ? ? ? ? I didn’t
write the contract
2.? ? ? ? ? ? ? ? ? ? ? I can
only sign what the salesperson writes up after a detailed conversation about
the design of the windows.? The windows
were to look just like the originals except the grids would be on the inside
and would not be wood.?
3.? ? ? ? ? ? ? ? ? ? ? There was
no reason for me to question the contract if it reads:? Grids:?
Rectangular.? Especially after I
was told by the sales person not to worry.?
4.? ? ? ? ? ? ? ? ? ? ? The
salesperson knows that he screwed up.? In
my conversations with him about this he never denied our conversation
5.? ? ? ? ? ? ? ? ? ? ? I called
the installers once I saw that the windows didn’t look right (via my security
system I can see what’s coming into house).?
Me and my neighbor who was there for the install were told not to worry
about it.? This happens “ALL THE TIME”.? “All they have to do is re-manufacture the
top, we come back out pop the top out, put the replacements in, not a problem.”
6.? ? ? ? ? ? ? ? ? ? ? For
Champion to think that I should pay for their mistake and pay for them to
manufacture them properly at any price is preposterous
Like I said before, Champion has definitely done this before
because they are pretty good at their bullying tactics.?
At this point, I really don’t trust them back in my
home.? They have proven themselves not
trustworthy.?
I have loss the authentic character of my home.?
Another concern they do not to send my name into any credit
bureau.?
?
Regards,
*** ***

Re: Complaint Case # [redacted]Consumer: [redacted]
Response to Consumers Rejection of Response:We were made aware that there was a misunderstanding involving Ms[redacted]’s financing accountWe do sincerely apologize for the inconvenienceWe are very sorry this process has not gone as smoothly as either parties would have desiredPlease see the attached [redacted] refund receiptWe have refunded the account in the amount of $(three thousand and twenty one dollars).? While we certainly want and work hard to satisfy our customers, the terms of our contract are clearThe contract that Ms[redacted] signed clearly states that our standard rectangular colonial grids are to be installedThe contract also states that verbal promises can cause misunderstandings and therefore the contract constitutes the entire understandingThis is to protect both parties from any miscommunication regarding the work to be performed and product being installed.? ? We have fulfilled the terms of the contractHowever, because customer service is important we did extend an offer to Ms[redacted] of a discount off the price for new windows to be ordered with the specs that Ms[redacted] has outlined in her complaintMs[redacted] refused this, asking instead that we furnish the home with new windows at no costThis is neither fair nor reasonable.? It is our hope that the Revdex.com closes this complaint as the contract has been fulfilled, consumer has the product contracted for, and we have made a good faith effort to resolve with a more than fair offer.? ? Sincerely,? Dave H[redacted]Division Manager / Local Partner