Tri-State Irrigation

It is not unusual for us to go to complete an unclogging job and return to find additional issues.The employee that completed the original job is no longer in the employment of Roy's Plumbing.The circumstances surrounding this complaint is not clear for that reason and other staff...

transitions.However, we did make attempts to contact Ms. [redacted] to unclog her sink after she said it was still clogged, but she never returned any phone calls.  We are not admitting any wrong doing, but due to the small amount in dispute, we are willing torefund Ms. [redacted] the $125.00 she requested to put this matter behind us.

Dear Sir or Madam:We did have to cut a piece of approximately  2' x 2' plywood under her kitchen sink to complete her plumbing repairs. We have been in constant contact with the customer. Unfortunately, there has been some delays with our carpenter and we reassured her that it would get...

completed. As a matter of fact, our repair person is currently at her residence and the same time we are receiving this complaint.We happy to know that this is being resolved and to bring closure.Thank you for the opportunity to respond.Roy's Plumbing, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] No I have not heard from Roy's Plumbing and secondly, I am not satisfied with the company's efforts to resolve the matter. Explanation: The company states that the service fee would be charged regardless as to whether or not the job had been completed. This is not true nor was it agreed on. The agreement was that the service charge would be included in the completion of the repair, if I agreed to having them do the work, which I did. I have used Roy Plumbing in the past and know that this is their policy. The plumber walked off the job that had been approved for completion. Roy Plumbing is trying to collect on a contract that they defaulted on. This is why they are not entitled to the $50 fee.  If further proof is needed, my tenant can attest that my statement is true.   [redacted]   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted] First of all, they DID hang up on me, of course they deny it, it makes them look bad. They still didn't address the the fact that the plumber had to leave my property to get parts without telling me that. Had I known he was going to leave for an hour, I would have had him put it back together with the old parts. It was not a job I was willing to pay $475 for. They didn't give me an estimate until I asked for it, over an hour into the job. I am the one that checked up on him, wondering where he was for the past hour. At no point before I checked up on him did anyone tell me it was extra expensive or time-consuming. As far as the rescheduling goes, if they had told me there was a death, I would not have minded a delay. They simply told me "They weren't going to make it today" twice. I stand by my complaint; in the very least they were repeatedly unprofessional.