Tri State Public Adjusters, Inc.

September 30, In response to the above complaint, we will try to respond as best as possible, I have enclosed copies of where first, *** *** gave us the authority to endorse his check so we could get this to him as soon as possibleSecond is his signed authorization for *** to put
the machines in and to do the structure cleaningI have also enclosed the copy of the estimate from the insurance company showing that the emerservices for the machines were paid by his insurance companyI have enclosed a copy of the invoice from *** for the structure cleaning which they lowered to on this claim,Please do not hestiate to call if you have any questions,Very truly yours,
Ron S
Public Adjuster

May 29, To *** *** ***In response to the complaint, *** from the above, we really are at a loss to explain how much more we could have done*** *** signed with us late on May 22, 2014, only for home claim we do not deal with vehicles which he was toldThe claim
was processed on May 23, which was a FridayAs *** *** states in his complaint he spoke to *** on Sunday and than filed a complaint with youBeing that Memorial Day was Monday the office was closedWe withdrew from this on Tueday when the office reopenedI have enclosed a copy of letter and fax confirmation for you.Again, I really don't know what we could have done different.Very truly yours,

*** *** ***,In respond to the ID *** from *** *** about his basementHe was paid for the damage to his carpets and the suspended ceiling in his basementThis was the area which the restoration company addresed.Again I have enclosed the letter that *** *** signed, stating that all issues with Tristate were resolvedPlease note this was signed after the estimate was received and discussed with *** ***, outlining exactly what was being paid for,Respectfully,Thomas CPublic Adjuster

May 29, 2016We will again try to respond as best a possible to *** *** concers as stated in her letterWe contacted *** *** to arrange to go to her for her to sign the POL on the building portion, If not no check would have been issuedOnce the check was received from the insurance Company, we informed *** *** that we were willing to stamp off and overnight to her mortgage company to get this part movingWe also informed Ms., Cummings that she needed to also sign off on it, but she responded that to just send it to mortgage company which we did, along with the estimateWe received no fee from this check or any other check on *** ***We have again enclosed the email from *** *** on January 12, which she states, she is sorry for the delay in gettingback to us with any revisions on the contents list that we sent her to reviewAs far as the settlement on contents the actual check was 84,which *** *** has received from her insurance company, The contents as far is at 148,minus the recoverable depreciationWe have informed *** *** that we also were not happy about the high percentage used in some itemsThis was not a closed issue, as we had informed *** ***,I had previously faxed over the numerous emails we had trying to get the contents portion resolved with the insurance companyIn that *** *** is mistaken, this was not Tristate delaying but her insurance companyWe emailed over the contents list to *** *** when we received it finally from her insurance company.In closing we again state that we are more than willing to get together with *** *** and try to resolve this as best as possible.Very truly yours,Ron S.Public Adjuster

This issue has been resolved. I will be faxing up the letter signed by *** ***. *** *** is also going to contact you to get this claim close.Thank you

May 19, 2016In response to the above complaint, while we greatly are distressed that *** *** is displeased we must take issue with the complaintFirst and foremost Ms., Cummung B asks for a refundAs of today, Tristate Public Adjusters has not received one penny of our feeThe building
check was stamped off and sent to *** *** mortgage Company, as not to delay her in starting the rebuilding of her homeAs far as we know, *** *** has received the undisputed draft for the contents portionWe have tried to arrange a time to go over where we are at With the claim, but *** *** has said noIn regard to *** ***s statement about not being informed, we tried to provide as much information as we couldI have provided the emails from the insurance adjuster, *** ***, her sons, *** and *** trying to update as much as we couldLastly, as you can see after reading the emails, we tried numerous times to try to get this resolved as soon as possible with the insurance adjuster,As always our goal is to provid our services as best as possible,Very truly yours,Ron S.Public Adjuster

Revdex.comThank you again for bringing this to our attention, As we stated, we did not receive this complaint until October 23, .Be that as it is, I have enclosed a copy of the letter and the confirmation that we sent to the lawyer *** retainedAs of today we have had no
response from either the lawyer or the ***'sWe have tried to reach out to ***and *** *** several times before we were aware they had retained a lawyer to try to get this resolvedPlease note that Tristate has received no fee as of today on this, and the ***'s have received the full amount from the insurance company,As always we thank you in advance.Very truly,Edward R.Public Adjuster

September 29, 2015In regards to the complaint file by the [redacted]'s, there is alot of misinformation that is being stated. But as we had already sent [redacted] our withdrew letter on September 28, we are not going to go into details. As always we try our best to please our clients to our best...

ability. We have included a copy of the letter that was sent to [redacted] and the [redacted]'s .Thank you in advance for your help in getting this resolve.Very truly yours,Ron S.Public Adjuster

July 15, 2014[redacted],Please excuse the delay in getting this letter back to you. We have been working with the insured and from my understanding have come to an agreement with them. This should be resolved within two weeks. Please do not hestiate to call us with any...

questions.Very truly yours,

December 22, 2014Dear [redacted],Please forgive the lateness in getting our response to the complaint ID [redacted]. As I stated to you earlier, to our best knowledge this has been resolved. We have received the expense check from the insurance company and that was forwarded to...

the [redacted]'s on December 15, 2014. We are waiting for the draft to come in from the insurance company to resolve this claim. We have been in contact with the [redacted]'s and to our knowledge we have resolved this. Please do not hestiate to call if you have any questions.Very truly yours,
Ron S
Public Adjuster

September 29, 2015In regards to the complaint file by the [redacted]'s, there is alot of misinformation that is being stated. But as we had already sent [redacted] our withdrew letter on September 28, we are not going to go into details. As always we try our best to please our clients to our...

best ability. We have included a copy of the letter that was sent to [redacted] and the [redacted]'s .Thank you in advance for your help in getting this resolve.Very truly yours,Ron S.Public Adjuster

Revdex.com:
Tri State Public Adjusters did send a letter dated September 29 withdrawing from my claim.  Again, Tri State is still using the incorrect date.  Actual date of loss is August 14, 2015 not August 15.  However, I will accept their withdrawal and be able to finally move on with something this company made worse.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

December 22, 2014Dear [redacted],Please forgive the lateness in getting our response to the complaint ID [redacted]. As I stated to you earlier, to our best knowledge this has been resolved. We have received the expense check from the insurance company and that was forwarded to the [redacted]'s on...

December 15, 2014. We are waiting for the draft to come in from the insurance company to resolve this claim. We have been in contact with the [redacted]'s and to our knowledge we have resolved this. Please do not hestiate to call if you have any questions.Very truly yours,Ron SPublic Adjuster

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: TriState Public Adjusters Inc has not provided the services promised.
Tristate, please provide the response you provided me from that email I sent in January. I emailed you, provided you with the information you requested. I was not contacted back, and those items where never updated to the "original list". Or provided to [redacted], who you should have been in contact with.
The contents has been delayed due to the lack of response from TriState Public Adjustors. We made numerous calls to them from February 2016 thru March due to receiving repair request letters from my insurance company, [redacted] - [redacted]. Ron S[redacted]. was the only one to respond, but never had any information. Made promises that it would be resolve the following week, or that a return call would be provided. No calls were received. I was asking for status of my contents. The answers were not provided.
Finally I was informed that [redacted], the company my insurance hired to verify the Tristate Public Adjuster list had provided Tristate with a list. That list was provided to me April 1, 2016. The list contained many unverified items and many missing items. Tristate Public Adj email merely stated they put a call in to David, and were waiting on response about this list.
I contacted Denise, Tristate office personel, she informed me they put a call into [redacted]. At that time I asked, do we need to supply proof? Why are they questioning the living room & dining room that was completely destroyed? How are we to prove that? Denise basically was agreeing with what I was saying, there was no professional advise or information provided to me as proof that things were in motion to resolve these issues.
Within a week from me getting the [redacted] list I received a check from my insurance for $59000.00. Not the 84,000. mentioned. That is a total of paid out contents from the insurance due to a $25000.00 advance provided in the beginning of my claim. Receiving the check was proof to me that [redacted] had provided this contents list to Tristate some time before, and it was not addressed, therefore a check was issued. I have requested that [redacted] provide the date of when that list was sent to Tristate.
Receiving the check is when I finally had enough of Tristate Public Adjustors, the lack of communication, the lack of responses to calls, the unanswered questions. From the beginning, Tristate Public Adjustors did not handle my claim as professionals, my neighbors reported to me when they were at my home. I have tried to be patient, work with them but they are not working to resolve, they made a list, sent it to my insurance and that was that. Everything after that was bad. Kicking my door and leaving my property open for days. This is not a company that is working for the client.
I requested that Tristate no longer handle my case.
Tristate Public Adjustors has not provided the services to date, I am confused why they are now interested in sitting down with me to resolve this. This is the service that was expected from the beginning. I provided this company with many opportunities to this to make it right.
I am requesting that Mr. Ron S[redacted], Tristate Public Adjustors provide a rescission letter to me. Since Tristate Public Adjustors did not do their part of the bargain “anticipatory repudiation”. Contract should be null and void.
Regards,
[redacted]

November 13, 2014
DATE OF LOSS 9/30/14 - Fire
In regards to the complaint ID of [redacted], we will try to answer as best as possible. Also we have spoken to [redacted] today and also explained how this works. It seems that the main complaint [redacted] has is that he received an...

advance, for his living arrangements and we took out 3500.00 out of a 10,000.00 check. From the day of the fire our company has put [redacted] in a hotel which is being billed on our credit card, Even with the 3500.00 that we put towards his hotel invoice, we at this moment have a balance of almost 4,000. 00 and that amount will continue to grow. Before anything was done with that advance our office spoke to [redacted] and both our office and [redacted] came to an agreement that we were going to take out a portion towards his hotel invoice and [redacted] was going to receive the rest. Even though normally that advance is supposed to go to his living arrangements since his insurance was not going to take over his hotel.Also we have supplied [redacted] with our estimates, the insurance companies estimates and any thing else that was requested. At this time we are waiting for the adjuster to get the final authorization for the numbers, I have enclosed the copies of the invoice from the hotel for your file.Please do not hestiate to call us if you have any additional question.
Very truly yours,Ron S[redacted] Public Adjuster

Revdex.com:Tri State Public Adjusters did send a letter dated September 29 withdrawing from my claim.  Again, Tri State is still using the incorrect date.  Actual date of loss is August 14, 2015 not August 15.  However, I will accept their withdrawal and be able to finally move on with something this company made worse.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

I recently had a fire at needed to file an insurance claim. I was referred to Anthony L[redacted] from Tri State Public adjusters. I felt obligated to write this review as a token of my appreciation for all his hard work and great job handling my claim. He was very responses and took care of everything. Anthony and the TriState team did a fantastic job I will definetky be recommending them to my friends as I already have... I'm very pleased with Tri States service, great job !!!

November 13, 2014DATE OF LOSS 9/30/14 - FireIn regards to the complaint ID of [redacted], we will try to answer as best as possible. Also we have spoken to [redacted] today and also explained how this works. It seems that the main complaint [redacted] has is that he received an advance, for his...

living arrangements and we took out 3500.00 out of a 10,000.00 check. From the day of the fire our company has put [redacted] in a hotel which is being billed on our credit card, Even with the 3500.00 that we put towards his hotel invoice, we at this moment have a balance of almost 4,000. 00 and that amount will continue to grow. Before anything was done with that advance our office spoke to [redacted] and both our office and [redacted] came to an agreement that we were going to take out a portion towards his hotel invoice and [redacted] was going to receive the rest. Even though normally that advance is supposed to go to his living arrangements since his insurance was not going to take over his hotel.Also we have supplied [redacted] with our estimates, the insurance companies estimates and any thing else that was requested. At this time we are waiting for the adjuster to get the final authorization for the numbers, I have enclosed the copies of the invoice from the hotel for your file.Please do not hestiate to call us if you have any additional question. Very truly yours,Ron S[redacted] Public Adjuster

[redacted],
In respond to the ID [redacted] from [redacted] about his basement. He was paid for the damage to his carpets and the suspended ceiling in his basement. This was the area which the restoration company addresed.
Again I have enclosed the letter that [redacted] signed, stating that all issues with Tristate were resolved. Please note this was signed after the estimate was received and discussed with [redacted], outlining exactly what was being paid for,
Respectfully,Thomas C.
Public Adjuster