Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, Karb King did not rebuild nor send back my original Holley (3444) 4bbl carb They sent me junk with missing parts including electric chokeI want my refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was not able to retain a copy of their order form, I did give them the information about my engine and I did tell them I wanted a carburetor with an electric chokeNot only did the carburetor with out the proper choke setup, but the plate that makes the choke work was missingThe carburetor that they sent me cannot be converted to an electric chokeIf you look at the attached photos you can see what parts are missing Because I needed to get my car running and I was unable to use the the Karb King product, I had to go out and purchase another carburetor for my carI tried several times to contact them to avoid this and they would not respond to voicemails or emails I would like to return their unit to them and have my money refundedI could not even try to sell the unit privately as it is missing pieces and I cannot determine if it will function properly Thank you for your assistance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not tell me the carb was damaged, they sent me a carb someone else had sent them as it has what is wrong with it still in the bag it was sent in and it has not been worked on if you want I can bring it to you to look at I am now wanting my old carb back and my money as they have not done what they said they would do if you wish I can bring in my computer and show you what all they have emailed me Regards, Mark Venable
This entire mess was the result of their mistakeThey admitted that to me on their first callIt is a very poor business that constantly blames mistakes on their customersI NEVER stated my engine as a "383" Neither in my initial DETAILED email to the company, or on my order formI am offended by the constant reference to my being a noviceI am an ASE certified PROFFESSIONAL who has been in the business for over yearsThe only novice mistake I have made was to trust this company to do quality work, and stand behind it as I do all of My work As to their constant statements of how they will build a better carb for me if I ship them anotherThey assured me over the phone that they would refund my shipping the first time I had to do thisI never received my refundSo they LIEDAs to the shippingThe box arrived stamped from the post office that it was received damagedWho am I to believe? Either way, the carb was packed with little to no protectionOne piece of plastic, and one small piece of used bubble wrap is not nearly enough Besides ALL of thatThe carb would not work on a 383, or any other motorThey say they are "Bolt on and go" This so called expertly built carbhas no choke whatsoever, not even the choke bladeIt was dirty, and PAINTED to look clean, both fuel inlets were stuck closed so it would not even accept fuel! Besides the fact that it wasn't even the MODEL carbthey said they would sendBuyer beware! Any quality company that cares about their customers would never behave this way!
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see the enclosed email chain, in particular on the 20th they acknowledge receiving my request for carburetor conversionIn thier words sending out to "minions" so they knew full well what they were getting into! The email chain shows nothing but excuses from these people! On 09/they respond to my obviously upset note by saying my carb would ship saturday the 6ththat was two almost three weeks ago! the only acceptable outcome for me THE CUSTOMER is for the people at karb king to put my carb back in its ORIGINAL packaging with a usps money order $and return it to me I do not have the confidence that karb king has the ability to rebuild any carbJust type "karb king" into [redacted] search and look at all the negative feedback from all over the internet! Upseting one or two people is going to happen however I don't think they ever had a happy customer Regards , [redacted]
Now I will start at the beginningWhen Karb King informed me that they only gave a $credit for my carburetor as exchange for the new oneI asked (on the same day) how much for a "core" they said $Since my existing carb is worth over $I decided to keep itMarketing tactic on there part to increase their profitsSecondly, I do not receive a copy of their "order form" Convenient for them so I can't prove a typo or notI do however, have copies of my email and their response where I describe in detail my engine in a show truck for street driving onlyThey responded saying how too big my original CFM carb was, and they would replace with a much smaller "Avenger" CFM carbThis carb would be way too small for a cu.inengine that I supposedly stated I hadI love how they describe my actions as "Fanatical" "Terse" and "insulting" when this entire transaction is due to their mistake (admitted) and their lack of professionalism in handling itI reluctantly agreed to return the first mistake before receiving what I paid for directly because of how I was treatedI did not want to spend more money RISKING satisfactionThey FORCED me to send their mistake back first assuring me they would refund my shippingI never received said refundThat was supposed to be sent out the same day they received the carb from meIt took a total of days to receive my carbit arrived in a beat up box clearly marked by the Post office that it was received damagedInside the carb was packaged with piece of plastic, and one used up piece of bubble wrapThe linkage was bent, the floats were stuck, it was dirty and painted to look clean, it had no choke butterfly which would not be remotely useable for the streetIt was not an "Avenger" model carb which they stated they would buildUpon further examination, The inside had dirt and grit, the wrong power valve, and the wrong jetsEven if my order form said instead of 283, which I doubtMy email, and the rest of my order form clearly stated a smaller displacement engine and street driving conditions onlyIf THEY had some confusion, a simple phone call from them would have cleared things upNever once could I reach them by phone, and the only time they called me was after I got irate with themThey talk about communicating in a variety of ways, Just more rhetoric from them to cover their mistakesMy complaint is far from "baseless" and without meritI am out $and lots of time for a completely useless carburetor that could not "bolt on and go" no matter what engine I haveI stand by my statement calling them liars due to this fact and the fact that I was promised a refund of my second shipping expense Should this "retailer" choose to recant their behavior and refund my costs I would accept and return their defective,misrepresented, poorly assembled, parts missing, dirty, carburetor [redacted] *** [redacted]
Once again we have made every effort to satisfy this customer including sending him multiple carburetors no additional cost spite the fact that he is never sent back one, regardless of the shipping labels he has received, and apparently discounted Although we had an agreement wherein we would build this customer yet another carburetor despite having never having received the initial Builds back, he outside of the agreement [redacted] filed a complaint with the Revdex.com but posted other baseless reviews about his transaction that will without merit on various Internet forumsOnce again despite that we went out of our way to building yet another carburetor which apparently still does not satisfy him At this point hourly choices to standby the terms and conditions this customer agreed to when placing his order until and unless the initial carburetors he is holding hostage our return to usAt that time we will determine if there's anything else we can do to satisfy the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below So like I said in my first complaint I am waiting on karb king to send me a shipping label I will not send at my cost I have already spent sixty dollars on shipping and nothing usable in return As far as this mater being resolved that is not true Yes it is true I was sent a carburetor at no additional cost to meBut yet again not even close to being able to work on my pickup If it wasn't for karb Kings inability to simply rebuild a carb as there own website states in its process and not loose my carb to begin with I would have something that would work on my pickup If they would just refund my money and send me two shipping labels I will send back the junk they have sent I will be out my original carb and will be taking a financial loss but at least I would have something instead of be out the money and yet no carb that works, Regards, [redacted]
This matter has been resolved with the customer, despite his unwillingness to send back the apparent wrong unit, out of good faith, we shipped him another carburetor at no additional cost
As we stated elsewhere a death in the company's ownership not only delayed many orders but reeked havoc with our inventory system resulting in Michigan and's and non-shipments that we are now rectifyingTo date we have not received the carb back from the customer so that we may either inspect and rebuild and resend or replace it with another.upon receipt of said carburetor we will do one of those two things and get a proper unit back to him.as for anything else we pointed to the terms and conditions the customer agreed to when placing his order located on our webpage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will try calling them again and hopefully they'll answer this time, but I will also attach the email chain I've sent to them, which proves I'm a customer Regards, [redacted]
The fact that this customer even filed this complaint as well as included what he believed to be important information regarding our sales and marketing techniques is simply ridiculousThis is somebody who threatened us upon receiving a carburetor custom-built to his specs with reporting us to authorities far and wide regardless of his complicity in the matter for baseless claims which are truly without merit and, thus, would constitute filing reports When a customer completes our online order form and agrees to the terms and conditions therein, we build a carburetor to spec based on what we think his application requiresIf you live in California and have a performance oriented vehicle and we decide that it does not need a choke plate or electric choke, then we are going to build him a performance carburetor without those items presentSimilarly, if we believe the jetting and air bleeds should be X and not Y, we will install those accordinglyIn other words, what sets us apart from the other companies is both our entry-level price point and the fact that we tune each carburetor based on the specs supplied to us in the online order formThis is based on years of expertise setting up carburetors for specific applications The customer is generally a layman whose only knowledge of carburetors is where they go on the engine, and generally has no tuning knowledge and, therefore, has no place to comment on our custom-built carbs--after all that's why the carb was sent to us in the first place: for our knowledge and expertiseUnfortunately, no customer usually installs and runs them at this point--otherwise they would understand and not even think of complaining as they run so well In this case, the customer did not appreciate that we felt he did not need a choke system on his performance carburetorWhile we explained the lack thereof was part of his overall tuning package, the customer made his threats and demanded a carburetor with an electric choke despite our custom tune Indeed, we sent him a carburetor with an electric choke to satisfy his demandsThe fact that the choke Was one brand and not another is erroneous--they still function the same way and, in fact, the one wire hook up is far more desirous then a two wire hook up In any event, when the customer did receive this carburetor, he contacted us and told us that it was damaged in shipping--which he fails to mention in this complaint to the Revdex.comWe immediately offered to take the carburetor back and make the necessary repairs free of charge even though all carburetors are shipped FOB Pittsburgh and it is the responsibility of the customer to follow up on any claims regarding shipping damageWe explained this to the customer and directed him to determine his options against the shipper while we performed the repairs The customer, well aware of the potential for damage in shipping, asked us to send him a parts list of items that he could use himself to repair the carburetor rather than send it backWe agreed to do this at no cost to him and the next thing that happened was we received this complaint from the Revdex.com Once again, the customers claims are baseless and without merit--we sent him a custom carburetor that he simply did not likeWe then sent him a carburetor that fulfilled the order and had the choke he required which was then damaged in shipping, and we offered to repair that carburetor by sending him parts free of chargeThe customer--with no warning to us, having agreed to the foregoing simply filed this claim and listed ridiculous information that is both superfluous and regarding his order, and our alleged methods of doing business We stand by the terms and conditions all of our customers agree to when submitting their online order form and we make every attempt to go above and beyond when trying to satisfy their ordersDespite this customer's obvious attempts to mislead the Revdex.com and attempt to stir even more misleading, fanatical information into an uncorrobable mire of fiction, we will still honor our commitment to send him the parts he needs to repair his carburetor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not rebuild my carburetor as they suggest; they merely sent me another core I emailed them stating that I was not happy with the product they sent me and asked for a refund They stated that they wished I would have worked with them by putting a negative review on Google I have tried to work with them for almost two months They do not readily respond to emails or telephone calls I understand that they had a death of a partner however, that does not relieve them of their responsibility If they are unable to do the work, they should just refund me the money.I have attached all email traffic between us as well as a picture of the carburetor they returned Regards, [redacted]
All of our carburetors are built to the specs provided by the customer on our online order formBased on that information it is our tuners discretion to build a carb for the application givenIf our tuner believes no choke is required then we will build the carb accordingly especially if the customer does not specify whether a joke is necessary or notIn this case no choke system was specified and we built the carbaccording to specs If the customer would like a choke installed, he can return the carb and we will do just that at no additional cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response to my complaint is a lie Karb King only had my carburetor two (2) times NOT (three) They did NOT address the other problems in the reply about my complaints, just blamed one (1) problem on USPS, which I suspect was damaged BEFORE shipping I sent 50$ EXTRA to carb King when I sent the carb back to them, waited for a reply, did not get a call even though I sent a note detailing the many problems in the box with the extra 50$ mail order I called them Friday afternoon (after 5) and left a message expecting a reply Monday, but they DID call me at about 7:PM on that Friday The person I talked to apologized MANY times for the many screw-upsand said he would personally oversee the rebuild I said I sent 50$ more, he said that wasn't necessary, and would send the 50$ back, AND custom (my choice) color the carb for meI did NOT receive the 50$ back when the carb was sent back They usually "paint" the carbs a non factory color that it seems only they use He gave me a choice of clear or gold, (maybe others, but clear sounded good to me) When I got the carb back it was filthy (they cleared over dirt and painted the ends their color, and still had a loose choke plate, which fell off when I took pictures today of it I have more to say, but would like to talk to an actual Revdex.com person, if possible If there is someone I can text pictures to of the carb, I could do that, since I can't see a way to send the pictures of the current condition of the carb It definitely does not look like a 230$ rebuild, or even one that can work properly ! My # is ###-###-####, you probably have it on file, but I thought I would make it easier for you Please feel free to call me any time Thank you for your time,' God (Jesus) Bless, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your efforts Revdex.com but I thought they would try to sleaze out of giving me my money back This was not a shipping problem even though the shipping and packaging looked like it was done by a year old I would have accepted the carb in the packaging it came in but they did not rebuild the carb The pictures above are of the carb after I got it back rebuilt by them The pictures show the carb after days in their possession emails and phone calls resulted in this carb I have had the carb rebuilt by someone locally who actually does the work I would recommend no one use these guys for any kind of work They are stealing $from me and have the nerve to ask me to send the carb back and let them screw me again I gave them a chance to do the right thing and return my money now I will begin providing the pictures and info above to anyone who will listen I dont want my fellow restorers to be screwed like I was Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent my original carb to be rebuiltBut I did not get back my original carbIn addition, it was missing the electric chokeIn other words Krab King broke the contract/agreement by not sending me back my original carb Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, Karb King did not rebuild nor send back my original Holley (3444) 4bbl carb They sent me junk with missing parts including electric chokeI want my refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was not able to retain a copy of their order form, I did give them the information about my engine and I did tell them I wanted a carburetor with an electric chokeNot only did the carburetor with out the proper choke setup, but the plate that makes the choke work was missingThe carburetor that they sent me cannot be converted to an electric chokeIf you look at the attached photos you can see what parts are missing Because I needed to get my car running and I was unable to use the the Karb King product, I had to go out and purchase another carburetor for my carI tried several times to contact them to avoid this and they would not respond to voicemails or emails I would like to return their unit to them and have my money refundedI could not even try to sell the unit privately as it is missing pieces and I cannot determine if it will function properly Thank you for your assistance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not tell me the carb was damaged, they sent me a carb someone else had sent them as it has what is wrong with it still in the bag it was sent in and it has not been worked on if you want I can bring it to you to look at I am now wanting my old carb back and my money as they have not done what they said they would do if you wish I can bring in my computer and show you what all they have emailed me Regards, Mark Venable
This entire mess was the result of their mistakeThey admitted that to me on their first callIt is a very poor business that constantly blames mistakes on their customersI NEVER stated my engine as a "383" Neither in my initial DETAILED email to the company, or on my order formI am offended by the constant reference to my being a noviceI am an ASE certified PROFFESSIONAL who has been in the business for over yearsThe only novice mistake I have made was to trust this company to do quality work, and stand behind it as I do all of My work As to their constant statements of how they will build a better carb for me if I ship them anotherThey assured me over the phone that they would refund my shipping the first time I had to do thisI never received my refundSo they LIEDAs to the shippingThe box arrived stamped from the post office that it was received damagedWho am I to believe? Either way, the carb was packed with little to no protectionOne piece of plastic, and one small piece of used bubble wrap is not nearly enough Besides ALL of thatThe carb would not work on a 383, or any other motorThey say they are "Bolt on and go" This so called expertly built carbhas no choke whatsoever, not even the choke bladeIt was dirty, and PAINTED to look clean, both fuel inlets were stuck closed so it would not even accept fuel! Besides the fact that it wasn't even the MODEL carbthey said they would sendBuyer beware! Any quality company that cares about their customers would never behave this way!
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see the enclosed email chain, in particular on the 20th they acknowledge receiving my request for carburetor conversionIn thier words sending out to "minions" so they knew full well what they were getting into! The email chain shows nothing but excuses from these people! On 09/they respond to my obviously upset note by saying my carb would ship saturday the 6ththat was two almost three weeks ago! the only acceptable outcome for me THE CUSTOMER is for the people at karb king to put my carb back in its ORIGINAL packaging with a usps money order $and return it to me I do not have the confidence that karb king has the ability to rebuild any carbJust type "karb king" into [redacted] search and look at all the negative feedback from all over the internet! Upseting one or two people is going to happen however I don't think they ever had a happy customer Regards , [redacted]
Now I will start at the beginningWhen Karb King informed me that they only gave a $credit for my carburetor as exchange for the new oneI asked (on the same day) how much for a "core" they said $Since my existing carb is worth over $I decided to keep itMarketing tactic on there part to increase their profitsSecondly, I do not receive a copy of their "order form" Convenient for them so I can't prove a typo or notI do however, have copies of my email and their response where I describe in detail my engine in a show truck for street driving onlyThey responded saying how too big my original CFM carb was, and they would replace with a much smaller "Avenger" CFM carbThis carb would be way too small for a cu.inengine that I supposedly stated I hadI love how they describe my actions as "Fanatical" "Terse" and "insulting" when this entire transaction is due to their mistake (admitted) and their lack of professionalism in handling itI reluctantly agreed to return the first mistake before receiving what I paid for directly because of how I was treatedI did not want to spend more money RISKING satisfactionThey FORCED me to send their mistake back first assuring me they would refund my shippingI never received said refundThat was supposed to be sent out the same day they received the carb from meIt took a total of days to receive my carbit arrived in a beat up box clearly marked by the Post office that it was received damagedInside the carb was packaged with piece of plastic, and one used up piece of bubble wrapThe linkage was bent, the floats were stuck, it was dirty and painted to look clean, it had no choke butterfly which would not be remotely useable for the streetIt was not an "Avenger" model carb which they stated they would buildUpon further examination, The inside had dirt and grit, the wrong power valve, and the wrong jetsEven if my order form said instead of 283, which I doubtMy email, and the rest of my order form clearly stated a smaller displacement engine and street driving conditions onlyIf THEY had some confusion, a simple phone call from them would have cleared things upNever once could I reach them by phone, and the only time they called me was after I got irate with themThey talk about communicating in a variety of ways, Just more rhetoric from them to cover their mistakesMy complaint is far from "baseless" and without meritI am out $and lots of time for a completely useless carburetor that could not "bolt on and go" no matter what engine I haveI stand by my statement calling them liars due to this fact and the fact that I was promised a refund of my second shipping expense Should this "retailer" choose to recant their behavior and refund my costs I would accept and return their defective,misrepresented, poorly assembled, parts missing, dirty, carburetor [redacted] *** [redacted]
Once again we have made every effort to satisfy this customer including sending him multiple carburetors no additional cost spite the fact that he is never sent back one, regardless of the shipping labels he has received, and apparently discounted Although we had an agreement wherein we would build this customer yet another carburetor despite having never having received the initial Builds back, he outside of the agreement [redacted] filed a complaint with the Revdex.com but posted other baseless reviews about his transaction that will without merit on various Internet forumsOnce again despite that we went out of our way to building yet another carburetor which apparently still does not satisfy him At this point hourly choices to standby the terms and conditions this customer agreed to when placing his order until and unless the initial carburetors he is holding hostage our return to usAt that time we will determine if there's anything else we can do to satisfy the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below So like I said in my first complaint I am waiting on karb king to send me a shipping label I will not send at my cost I have already spent sixty dollars on shipping and nothing usable in return As far as this mater being resolved that is not true Yes it is true I was sent a carburetor at no additional cost to meBut yet again not even close to being able to work on my pickup If it wasn't for karb Kings inability to simply rebuild a carb as there own website states in its process and not loose my carb to begin with I would have something that would work on my pickup If they would just refund my money and send me two shipping labels I will send back the junk they have sent I will be out my original carb and will be taking a financial loss but at least I would have something instead of be out the money and yet no carb that works, Regards, [redacted]
This matter has been resolved with the customer, despite his unwillingness to send back the apparent wrong unit, out of good faith, we shipped him another carburetor at no additional cost
This unit was shipped.As we've stated elsewhere, A death in the ownership of the company brought us significant delays and we are truly sorry for that
As we stated elsewhere a death in the company's ownership not only delayed many orders but reeked havoc with our inventory system resulting in Michigan and's and non-shipments that we are now rectifyingTo date we have not received the carb back from the customer so that we may either inspect and rebuild and resend or replace it with another.upon receipt of said carburetor we will do one of those two things and get a proper unit back to him.as for anything else we pointed to the terms and conditions the customer agreed to when placing his order located on our webpage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will try calling them again and hopefully they'll answer this time, but I will also attach the email chain I've sent to them, which proves I'm a customer Regards, [redacted]
This matter has been settled with the customer
The fact that this customer even filed this complaint as well as included what he believed to be important information regarding our sales and marketing techniques is simply ridiculousThis is somebody who threatened us upon receiving a carburetor custom-built to his specs with reporting us to authorities far and wide regardless of his complicity in the matter for baseless claims which are truly without merit and, thus, would constitute filing reports When a customer completes our online order form and agrees to the terms and conditions therein, we build a carburetor to spec based on what we think his application requiresIf you live in California and have a performance oriented vehicle and we decide that it does not need a choke plate or electric choke, then we are going to build him a performance carburetor without those items presentSimilarly, if we believe the jetting and air bleeds should be X and not Y, we will install those accordinglyIn other words, what sets us apart from the other companies is both our entry-level price point and the fact that we tune each carburetor based on the specs supplied to us in the online order formThis is based on years of expertise setting up carburetors for specific applications The customer is generally a layman whose only knowledge of carburetors is where they go on the engine, and generally has no tuning knowledge and, therefore, has no place to comment on our custom-built carbs--after all that's why the carb was sent to us in the first place: for our knowledge and expertiseUnfortunately, no customer usually installs and runs them at this point--otherwise they would understand and not even think of complaining as they run so well In this case, the customer did not appreciate that we felt he did not need a choke system on his performance carburetorWhile we explained the lack thereof was part of his overall tuning package, the customer made his threats and demanded a carburetor with an electric choke despite our custom tune Indeed, we sent him a carburetor with an electric choke to satisfy his demandsThe fact that the choke Was one brand and not another is erroneous--they still function the same way and, in fact, the one wire hook up is far more desirous then a two wire hook up In any event, when the customer did receive this carburetor, he contacted us and told us that it was damaged in shipping--which he fails to mention in this complaint to the Revdex.comWe immediately offered to take the carburetor back and make the necessary repairs free of charge even though all carburetors are shipped FOB Pittsburgh and it is the responsibility of the customer to follow up on any claims regarding shipping damageWe explained this to the customer and directed him to determine his options against the shipper while we performed the repairs The customer, well aware of the potential for damage in shipping, asked us to send him a parts list of items that he could use himself to repair the carburetor rather than send it backWe agreed to do this at no cost to him and the next thing that happened was we received this complaint from the Revdex.com Once again, the customers claims are baseless and without merit--we sent him a custom carburetor that he simply did not likeWe then sent him a carburetor that fulfilled the order and had the choke he required which was then damaged in shipping, and we offered to repair that carburetor by sending him parts free of chargeThe customer--with no warning to us, having agreed to the foregoing simply filed this claim and listed ridiculous information that is both superfluous and regarding his order, and our alleged methods of doing business We stand by the terms and conditions all of our customers agree to when submitting their online order form and we make every attempt to go above and beyond when trying to satisfy their ordersDespite this customer's obvious attempts to mislead the Revdex.com and attempt to stir even more misleading, fanatical information into an uncorrobable mire of fiction, we will still honor our commitment to send him the parts he needs to repair his carburetor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not rebuild my carburetor as they suggest; they merely sent me another core I emailed them stating that I was not happy with the product they sent me and asked for a refund They stated that they wished I would have worked with them by putting a negative review on Google I have tried to work with them for almost two months They do not readily respond to emails or telephone calls I understand that they had a death of a partner however, that does not relieve them of their responsibility If they are unable to do the work, they should just refund me the money.I have attached all email traffic between us as well as a picture of the carburetor they returned Regards, [redacted]
All of our carburetors are built to the specs provided by the customer on our online order formBased on that information it is our tuners discretion to build a carb for the application givenIf our tuner believes no choke is required then we will build the carb accordingly especially if the customer does not specify whether a joke is necessary or notIn this case no choke system was specified and we built the carbaccording to specs If the customer would like a choke installed, he can return the carb and we will do just that at no additional cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response to my complaint is a lie Karb King only had my carburetor two (2) times NOT (three) They did NOT address the other problems in the reply about my complaints, just blamed one (1) problem on USPS, which I suspect was damaged BEFORE shipping I sent 50$ EXTRA to carb King when I sent the carb back to them, waited for a reply, did not get a call even though I sent a note detailing the many problems in the box with the extra 50$ mail order I called them Friday afternoon (after 5) and left a message expecting a reply Monday, but they DID call me at about 7:PM on that Friday The person I talked to apologized MANY times for the many screw-upsand said he would personally oversee the rebuild I said I sent 50$ more, he said that wasn't necessary, and would send the 50$ back, AND custom (my choice) color the carb for meI did NOT receive the 50$ back when the carb was sent back They usually "paint" the carbs a non factory color that it seems only they use He gave me a choice of clear or gold, (maybe others, but clear sounded good to me) When I got the carb back it was filthy (they cleared over dirt and painted the ends their color, and still had a loose choke plate, which fell off when I took pictures today of it I have more to say, but would like to talk to an actual Revdex.com person, if possible If there is someone I can text pictures to of the carb, I could do that, since I can't see a way to send the pictures of the current condition of the carb It definitely does not look like a 230$ rebuild, or even one that can work properly ! My # is ###-###-####, you probably have it on file, but I thought I would make it easier for you Please feel free to call me any time Thank you for your time,' God (Jesus) Bless, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your efforts Revdex.com but I thought they would try to sleaze out of giving me my money back This was not a shipping problem even though the shipping and packaging looked like it was done by a year old I would have accepted the carb in the packaging it came in but they did not rebuild the carb The pictures above are of the carb after I got it back rebuilt by them The pictures show the carb after days in their possession emails and phone calls resulted in this carb I have had the carb rebuilt by someone locally who actually does the work I would recommend no one use these guys for any kind of work They are stealing $from me and have the nerve to ask me to send the carb back and let them screw me again I gave them a chance to do the right thing and return my money now I will begin providing the pictures and info above to anyone who will listen I dont want my fellow restorers to be screwed like I was Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent my original carb to be rebuiltBut I did not get back my original carbIn addition, it was missing the electric chokeIn other words Krab King broke the contract/agreement by not sending me back my original carb Regards, [redacted] ***