It appears the customers unit was damaged in shippingOur units are sent out FOB Pittsburgh and, once shipped, become the responsibility of the customer and the shipperIn the event of damage, the customer is responsible for filing a claim against the shipper.We will gladly make the necessary repairs to the unit upon the claim being fulfilled if the customer returns the unit for such.Second, while it may be difficult to tell with the damage, the unit was, indeed, rebuilt.We did, indeed, lose the patriarch of the company recently, which both put us behind and in a scheduling/progress quandary which we, thankfully, have finally put behind usRegardless, we do apologize for the delay in shipping.As for any other issues, we point to the Terms and Conditions the customer agreed to upon placing his order, and stand by that contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10090941, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below How can a legitimate business claim that they met their "terms and conditions" when: 1) they lost my Holley (3444) carburetor (without any explanation why or how), 2) the 1st replacement unit was damaged and missing electrical choke (they claim that's how my car should be set up in CA with no choke); 3) the 2nd unit was again damaged and dusty (never rebuilt, old crusty gaskets, loose screws, etc I gave them chances but they failed miserably These guys are crooks and should not be in business So Karb King, what did you do with my original carb I sent you? Regards, [redacted] ***
It appears the customers unit was damaged in shippingOur units are sent out FOB Pittsburgh and, once shipped, become the responsibility of the customer and the shipperIn the event of damage, the customer is responsible for filing a claim against the shipper.We will gladly make the necessary repairs to the unit upon the claim being fulfilled if the customer returns the unit for such.Second, while it may be difficult to tell with the damage, the unit was, indeed, rebuilt.We did, indeed, lose the patriarch of the company recently, which both put us behind and in a scheduling/progress quandary which we, thankfully, have finally put behind usRegardless, we do apologize for the delay in shipping.As for any other issues, we point to the Terms and Conditions the customer agreed to upon placing his order, and stand by that contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10090941, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below How can a legitimate business claim that they met their "terms and conditions" when: 1) they lost my Holley (3444) carburetor (without any explanation why or how), 2) the 1st replacement unit was damaged and missing electrical choke (they claim that's how my car should be set up in CA with no choke); 3) the 2nd unit was again damaged and dusty (never rebuilt, old crusty gaskets, loose screws, etc I gave them chances but they failed miserably These guys are crooks and should not be in business So Karb King, what did you do with my original carb I sent you? Regards, [redacted] ***