Tri-Temp Heating Air Conditioning Appliance Repair

Revdex.com: At this time, I have not been contacted by Tri-temp HVAC and Appliance Repair Service regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Tri-Temp HVAC Appliance Repairs regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Tri-Temp Heating Air Conditioning Appliance Repair regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business is not truthfulI never cancelled the service for which they ordered the partThe technician never came for the appointment and since that day the company has refused all telephone or email contactThey allegedly ordered the part...I never saw it, and violated my service contract by refusing to answer their phone or respond by emailI never had proof that a part was ordered or available or any offer from them to provide service despite my contractTherefore I am entitled to a full refund for both the "parts" and the failure to honor the service contractThey have had every opportunity to call me....yet they have never made any effort to contact me and work toward an agreement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Tri-Temp regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Tri-temp hvac appliance repairs regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Tri-Temp Heating Air Conditioning Appliance Repair regarding complaint ID ***.Sincerely,*** ***

Thank you for notifying our company of this customers complaint.We would like to address this issue that *** *** has filed against us.First of all we would like to say that we are sorry that things had come to this.First of all we had a nice business relationship between us at the
time.There was much work done for *** *** by our companyThere has been many nice discussions and compliments for the work done there.We have even corrected heating issues that other contractor have overseen.We have properly diagnosed jobs there and installed new parts needed based on educated testings and findings.Sizing sq footage and allowing proper CFM readings and upgrading the elements and coils.Also installing and replacing the new dryer vents.Cleaning the dryers completely and thoroughly.Checking improper rpms of the washers final spin.We were there several times under the service contract agreement free of charge as per the contract.The final job between us and the consumer was to replace the motor on the washer and we were to order it for the customer.In which the customer was deciding whether or not to just purchase a new washer as she did with the old dryer.Having friends in the appliance sales end at P.C Richards she was able to recieve Equiptment at a good price.Our company even agreed with *** that for the price of the Equiptment versus the repair that the purchase was a good move.As per the washer once again *** had to face that decision to make.Repair versus the new equipment.She chose the repair and went for the part needed.We were extreamly busy and seemed to drop the ball on the ordering but when discussing the the time frame with the consumer she was very upset.She ended up getting the unit and then told us to forget the repair and that she wanted the money back and now the service contract as well.Now that we feel that is not right due to the several calls that were done there under the contract with no charge and the prior work done as well.Also on the invoice that was signed clearly states that there is NO REFUNDS ON SERVICE CONTRACTS AND OR DEPOSITS.now we do value our customers and want everyone happywhen they the table.So we would like to compromise with this customer.*** please email us and or call us and we will come to a civil and professional agreement that will make both parties happy.Thank you

Revdex.com:At this time, I have not been contacted by Tri-Temp Heating Air Conditioning Appliance Repair regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Tri-Temp Heating Air Conditioning Appliance Repair regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Tri-Temp Heating Air Conditioning Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tri-Temp Hvac Appliance regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tri-temp hvac appliance repairs regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Tri-temp HVAC and Appliance Repair Service regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business is not truthful. I never cancelled the service for which they ordered the part. The technician never came for the appointment and since that day the company has refused all telephone or email contact. They allegedly ordered the part...I never saw it, and violated my service contract by refusing to answer their phone or respond by email. I never had proof that a part was ordered or available or any offer from them to provide service despite my contract. Therefore I am entitled to a full refund for both the "parts" and the failure to honor the service contract. They have had every opportunity to call me....yet they have never made any effort to contact me and work toward an agreement.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Tri-Temp HVAC Appliance Repairs regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tri-Temp Hvac Appliance Repairs regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Tri-Temp regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Tri-Temp Heating Air Conditioning Appliance Repair regarding complaint ID [redacted].Sincerely,[redacted]

Review: This company came to look at my wolf stove top on 8/*/2015 said it would cost $400.00 to fix and needed payment up front to get the parts which I gave and have a receipt for and has not return my calls or texts . Now the phone is disconneted.Desired Settlement: I dont even want to do business with this company

Consumer

Response:

At this time, I have not been contacted by Tri-Temp Hvac Appliance Repairs regarding complaint ID [redacted].Sincerely,[redacted]