Tri-Town Construction, Inc.

When we received over 70 inches of heavy, wet lake-effect snow on November 19, 20, 2014. I was worried about the snow load on our low-pitched roof. I called a couple of roofing companies who said they could help, but I did not know how long it would take for them to get to me, and the estimates ranged from $1,000 (to clear one-half the load) to $2,500, When I called Tri-Town they told me to check my attic for signs of slitting rafters or other damage. I told them I had a split rafter and they said they would give me priority -later that same afternoon. Although, as things worked out they were not able to clear the roof that afternoon, they kept in close contact - so I always knew what the situation was and had updated time estimates, and could be confident that they had not forgotten me. They came early the next morning - cleared the entire snow load off the roof without disturbing the cable to our satellite dish, without hurting our shrubs or dumping snow on our natural gas-powered generator - and most importantly - without doing any damage to the roof we had installed three months earlier. They charged exactly the amount of their original estimate - much lower than the other estimates I had received. They also cam back a few days later (at my request) to repair the split rafter. We had a great experience with Tri-Town - at a time when things could have been much worse. The communication was excellent, they did a good job, and they treated us fairly.

This company performed the job they said they would, they were here when they said they would be here. They were very professional, worked hard and did a great job. They cleaned up every day completely, I could not find a single nail which was very important to me as I have 2 large dogs that use the yard. I will certainly be recommending this company to friends and I will be using them again for other jobs I want to get done.

Tri-Town could not have made my roof repair any easier, they took the time to explain what was wrong and why I needed what was needed and, not once during the quote process did I feel I was being sold unnecessary work. Unlike some of the other “respectable” contractors I contacted. The work was done on time and without any surprises, the crew showed up on time and immediately set to work, and were very polite and professional. There is no way I’m looking at any other contractor in the future, I just wished they did inside work as well! I well defiantly be recommending them to everyone I know.

Professional, quality work. True craftsmen! Nick and his crew had many challenges due to various additions & work over the year. They were very thorough with every component of the work. It looks beautiful and new gutters work exactly as planed.

Please see the attached word document with explanation.  1.)  I was on-site before any work commenced and visited the site twice daily for the two days (4 in total) to check in and progress. I was also there upon completion as always to make sure everything was up to our standards and...

according to the work order. The customer was introduced to the project foreman and was aware I am the owner of the company from the long standing relationship with his employer who happened to be our financial institution. I informed him I would be in and out and that the project manager would be able answer any questions or concerns and he was also given my personal cell if he wanted to speak with me directly.  At no time did I give any indication that I would be leading the crew or be the foreman on the job during the estimate and/or commencement of the job. I did however state I treat every home like it is my own and I stand by that and have thousands of reviews and happy customers who can reiterate what happens to be one of our mission statements.2.) As you will see in attached pictures.  We protect a home and its surroundings in several ways and the boards mentioned are sheets of 4' x 8' x 1/2" plywood which we place against the house where the old roofing debris will collect. These boards are 8 feet tall and almost never reach the roof line of a normal size roof. We then drape tarps from the gutter to ground and beyond to protect the structure side themselves. Depending on the stage of the project (during the removal of the old roof, when the new roof is being installed & etc.) they will moved & removed. As with every project....we take before, during and after photos. I was not provided any pictures the customer stated he took and possibly he is referring to the photos that were provided by us. 3.) I was present at the time of completion and the project foreman instructed the customer to check everything out, went over the job and asked if there were any questions. In the almost two decades in business I have never made a customer sign anything in regards to their satisfaction. In fact I never accept payment on the day of completion for we have to register their warranty, prepare the “during and after photos”, print the photos, generate an invoice, (which can take anywhere from 3 to 5 business days) before payment is even requested.  This gives the homeowner time to review the work that was done.  I also do not take down payments. All customers are instructed that they are not required to remit payment until they are 100% satisfied upon completion and review.  I can provide thousands of emails and invoices that will clearly show and reiterate that process. The customer’s project took place on November 1st and 2nd, 2016. The customer’s bill was completely processed on November 7th 2016. Payment was received from customer ten days later on November 17th 2016.4.) I was not made aware of any problems until over 3 months had past. The customer gave me numerous different reasons as to why. I can provide the emails and any documentation you need.

Owner takes pride in making the customer happy. No money was taken until the customer was happy and satisfied with the work.