Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is old information*** ***, son of *** ***, moved out two years ago*** *** is missing. ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am sorry to bother you once again, but I have had no contact from Bondurant as far as providing me the other tenants mailing addressesThis is exactly why I do NOT want to close out my complaint until I have the information I requestedI also will NOT call them for the information, seeing as every time I have called they have been rude and curt with meI’m actually quite confused as to why it is taking them so long to provide a few simple addressesI have told them that I am happy to pay them once I have the information but they still have provided nothingNo doubt they are trying to provide me with a bad credit reportPlease do not close out my complaint until I get this informationThey are under the notion that I will drop this, but I won’tThey have repeatedly pushed around not only me and my daughter and her friends, but MANY other students and their parents as wellI feel it’s important that they not be allowed to get away with such behaviorAnd, just to let you know, my daughter is now renting through *** and they are FABULOUS!! They have been kind, polite, and very responsiveBondurant could learn a lot from ***.As always, thank you for your helpI know your job is a difficult one and I truly appreciate all that you have done.*** ***
All residents and guarantors are on the lease togetherPlease feel free to contact the rental office if you wish to have their contact informationWe will be glad to provide that information to youAll statements that were originally sent have been received by all parties involved, I'm assuming since we have not had any returned undeliverableI'm not sure any other residents or guarantors have any questions in regards to the chargesI have not received any messages to return calls nor anything in writing disputing any chargesI feel confident that everyone is clear on everything that we have charged for. Please feel free to contact me at our office if you should have any further questions.Thank you,*** ***
The necessity of painting the house is obvious from the pictures included in this statement. Bondurant Realty does not paint properties purple/pink and orange as a standard practice. When the house was turned over to these residents and they took possession, the house was not multiple bright colors. For this reason alone, they are being charged for the cost of priming the colored walls (they did not pay to paint the entire house). There were two different areas where there was obvious wall damage (also pictured). Unfortunately, the house is plaster and the cost for repairing that is higher than it would be if it were drywall. The fact of the matter is that Bondurant Realty did not cause the damage and residents and or guests of the house did during this tenancy. In reference to the "charge on hall" I do not see that listed anywhere on our check out sheet. We do have a HAUL & STORE. And although there were items left in the house that we could have charged to remove - N/C in that blank means NO CHARGE. Therefore they were relieved of a $150 charge. DOOR/KNOBS ON THE CHECK OUT SHEET-the backslash is the OR in this case. Obviously the $145 charged is for a door, not for knobs. This was for the downstairs bathroom door that had a hole in it. (also pictured) As you can tell from the pictures the hardwood flooring was severely damaged from standing puddles of beer being left in the floor on a routine basis. The owner of the house was going to install carpeting in the house since refinishing the floors again was not an option in this case. The cleaning and waxing of the floors was a minimal charge that could have been incurred had the next tenants not wished to keep the hardwood flooring instead of installing carpeting. If so, a portion of the carpeting charge would have been passed along. The pet sightings noted are as follows:8/13 - 11am seen by maint - lab pup10/8 =by [redacted] lab pup10/13 by [redacted] lab pup10/15 by [redacted] lab pup11/2 by [redacted] small dog11/18 by [redacted] small breed dog1/16 by maint med size dog2/18 by [redacted] - med mixed breed4/16 10:15am by [redacted] - small light colored4/16 5:15 pm by [redacted] - small dog These are the only dates noted. I can assure you each of our employees saw multiple dogs there ALMOST every day as we passed by [redacted]. Let me also remind you that the location of this house is highly traveled by our staff on a daily basis. Clearly you are able to tell WE DID NOT CHARGE for each documented sighting of these dogs. Also, let me add, as stated in the lease, we have every right to charge these fines each and every time an illegal animal is seen. [redacted]Licensed in VirginiaMember of New River Valley Association of Realtors
I am accepting these terms. I assume that the math on this final balance reflects the $100.00 I have already paid on the open balance. I will send the check for the remaining $10.00 or so tomorrow. I do want it to be clear that I never received this document as a part of my last renewal notice because I never received my last renewal notice. I watched the mailbox for a month and even went in the office twice and I have still never seen it. Secondly there was 100% no telephone call made to me unless like in another previous experience I had....my telephone number was failed to be updated. I made a trip into the office and updated my phone number in person to a man at the front desk. If you had called my last number it would have told you it was out of order and if you had have called the correct number I certainly would have known and I would have NEVER failed to call back. I do accept these terms but I will make one final statement that I stand firmly behind the fact that this was not animal damage and I maintain without any doubt that this carpet would have been replaced as I was informed that the nine year life of this carpet was only one year away.
Regards,
[redacted]
I spoke to Mr. [redacted] when he came into the office regarding the charge for removing items from the property. At that time I told him I would need to investigate his girlfriends allegation to see if it could be supported prior to an adjustments being made on the account. When I...
originally entered the unit expecting it to be vacant I informed Mr. [redacted] that his lease was in fact OVER but still allowed him time to move his things out. I checked back numerous times throughout the day to see if the property could be inspected. It wasn't until the end of the day that I was able to gain access to the unit for the inspection. At that time there were items left from his unit, outside the door and in front of his building (as pictured). I also explained to Mr. [redacted] that earlier that day maint had called me to report that things were being thrown from the balcony area. I told them I had spoken with Mr [redacted] about being there past his lease end date but he was given more time. When Mr. [redacted] came into the office about this charge he states that he sent his girlfriend back to the unit that evening to remove the last few items and clean the apartment (all things that should have been completed prior to the lease ending). She said that there was a maintenance guy in a white pick up truck she had borrowed a screw driver from that witnessed her removing items from the area and loading them on top of her car. Since the day he was in our office I have checked with maintenance personnel to verify if they recall seeing his girlfriend being there to remove the remaining belongings. I told Mr. [redacted] I would reach out to the maintenance person fitting the description his girlfriend had given and be back in touch. In short the person I thought she had described was not the person in question and I continued checking with others in maint. dept and eventually found the person that was there that evening. He has stated she did borrow a screw driver from him and went back in to the apartment for a short time came back out and got in her car and left. He did not see her place any items in the dumpster nor anything on top of her car. I also explained to Mr. [redacted] his lease was over at 10am on July 10th it wasn't until the end of the day that I was able to have access and do the check out (4:30pm) the items in question were there at that time and this is why that fee was accessed and I had contacted maintenance to have the items cleaned up and disposed of as I always do. I have been dealing with maint and owners etc., to try to resolve this issue that would be suitable for everyone involved. When Mr. [redacted] called our office last he was told I would be getting back to him in a few weeks that no details had been found out but he was assured I was working on this for him by the person that had answered the phone. If he is wishing to have a response immediately with this complaint unfortunately I haven't found anything to support his girlfriends allegation. He was not there at the time and I only know the state the unit at the time of the inspection so the charges will remain on his account.As stated in the lease you must be out of the property by 10am and have all items removed, cleaning done etc., prior to this time. If that in fact had been done there would have been no issue in regards to charges. It is also stated that the residents are to contact our office to set up an move out inspection which allows opportunity for any discrepancies in the charges this was also not done by Mr [redacted]. We wish Mr. [redacted] luck with all of his future endeavors.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The "Charge on hall" for $35 was not addressed. Please email me the other tenants addresses at [redacted]. Once I have these two items, I am happy to pay the bill.Thank you.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My money was taken from me for no reason, I have everything they claimed to have thrown away. There was one bag of trash left from the photo I was shown when I came into the office, is a bag of trash worth $125 when there is a dumpster 100 ft. from my apartment? I guess that's how they do business in Radford but from what I have read I doubt I will get my money back. I did not throw anything off of my balcony so I am not sure who or where that came from. I was the only African-American tenant throughout the entire building and feel as if I am being discriminated. I honestly did not do that and my girlfriend has no reason to lie about going back to throw away anything that was claimed to be left. Therefore, maintenance did not have to move anything, there was dumpster in the parking lot so I seriously doubt my girlfriend or myself would be that nonchalant to leave trash outside or inside. As I stated, I doubt I will get anything back because there is no proof saying whether maintenance did or did not haul anything away. The only proof is that I still have the futon frame and cushion that Bondurant claims to have thrown away. As for the trash, I was raised better than that to not leave anything behind for the next person to clean up. I really needed my deposit back so I would have no reason to leave items there knowing the leasing office would not hesitate to take fees away from my deposit, which they did for no reason at all with no work being done. I have no more to say about the situation and I have tried to be as honest as possible but apparently I still will not receive the rest of my deposit. It is outrageous that Bondurant can just take your deposit from you without having to do any work themselves. Most students rent from them and they know how important it is that we get the deposit back. It may be because of my skin or simply Bondurant not agreeing with my reasoning but it is not fair. The lady talked to us in a rude manner that showed me I would not get my money back. She talked down to my girlfriend and I but I just wanted to get my point across. She did not seem to care about my situation and sort of brushed it off as if it was not a priority of hers or Bondurant. Yes, I feel as if she was being discriminating, I thought the customer was always right but I guess Bondurant does things their way with no value or respect for their tenants. If I will not receive my deposit back there is no point to continue with this complaint through you. I will seek legal help elsewhere to get my deposit back. Thank you and enjoy your day.
As my last response stated ANY carpet charge would be determined at the time of the Check out inspection/final walk-thru of the lease. I did this inspection on Thursday morning at 10:30 am with one of the residents on the lease that had scheduled it with our office. And I spoke with Mr [redacted] myself and he doesn't recall any mention of wishing to be present for this inspection since damages to a property do not pertain to him. Again I state the carpet was nothing anyone of the house was ever told they would be responsible for. Many charges were incurred at the final inspection because of damage but carpet was not one of them. [redacted] (fire inspector/rental inspector) works for the City of [redacted] Fire Department not Bondurant Realty therefore would not be at an inspection of ours as far as our extinguishers and smoke alarms are concerned. Fire Safety Products is contracted by us to do an inspection of each of our rental units. I think there is some great confusion about this matter. In any case the extinguishers are both fully charged currently because the one that had been used was replaced in October which stimulated the bill the tenants are being charged for. This bill has been unpaid since the time it was sent (November). So understand this is NOT a recent charge. I do have documentation in regards to the pet fines (dates and descriptions). We actually received a $300 cash payment last week from one of the tenants that had no issue admitting her dog among others had been in the house so she felt it right to pay her part of the fines. I don't think this is an issue the residents on the lease are disputing. Unfortunately, there isn't anything I feel I can do to resolve the issue in regards to the extinguisher charge. It was in fact discharged during their tenancy and had to be replaced at the owners expense therefore this charge is rightfully the tenants. Please feel free to contact our office if you should have any other questions.Thank you,[redacted]
In verifying our records I don't show that Mr. [redacted] has ever rented at any location that would cause us to hold a security deposit. At his current residence he renewed last year into this years current lease. Therefore, there is no knowledge on his part of what his future deposit may be used...
for. Each tenants signs a vacating check-list with their lease that shows our expectations upon move-out. If the items listed are taken care of there would be no need for a deposit to be held. In cases where the property is not damaged above anything other than normal wear and tear and all cleaning requirements are met (steam cleaning, over-all cleaning of the residence) the deposit is refunded. There would never be a time that a deposit is kept for regular maintenance or upkeep of a property. I would suggest that Mr. [redacted] wait until the end of his lease at which time his property will be inspected by Bondurant to determine what charges he may incur. To assume we over charge seems slightly unfair. As required in his lease if he sets up an appointment for this move-out inspection he will have opportunity to be present for any charges or discrepancies of charges (should be any). And I want to assure Mr. [redacted] no one from Bondurant has association with local government.Thank you,
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] First of all, I have NEVER spoken to Ms. [redacted] about the extinguisher, only the pet fees. She clearly has me confused with another upset parent. Secondly, if the fire inspection was done, why wasn't Lieutenant [redacted] present since he is the fire inspector for rental properties? It seems far too convenient that the "used" extinguisher is now gone and every single one of the residents swears they have never touched the item. Bondurant fails to prove all of these miscellaneous charges and it's gotten out of hand. For example, there are several pet fees of various amounts, but no documentation of when, where and what pet was seen. Can Bondurant supply dates, times, pet descriptions to back up these charges, or do they simply charge a pet fee when they feel the urge? I have CLEARLY stated in writing to Bondurant and through the Revdex.com that we have NO intentions of paying for new carpet in my daughter's room because of the rat damage that took an entire year to be addressed. Replacing my daughter's rat damaged clothing cost me enough. The inspector clearly stated that my daughter was responsible for the cost of replacing the carpet in her room "because they had no record of us ever complaining about rats!" Of course, when all is said and done, Bondurant WILL find some "other" way to recuperate any costs they need to incur, and charge for something else. This is why I INSIST on Lieutenant [redacted] being present during the final walk through. He actually stated that he wanted to be there because h knows how Bondurant "works". I have talked with several people in the [redacted] area (temporary and permanent residents) and ALL have complained about Bondurant and their unethical practices. I feel that stronger action needs to be taken against them and their "taking advantage" of the students of [redacted]. When my daughter is told "there are no rats at her house" by Bondurant, when she clearly has seen them in the hallways and now has a damaged rug because of such, it exemplifies the attitude of Bondurant, that they will admit to nothing and in turn, do nothing.
I have emailed this many times over the last few weeks with no response. I have also attempted from to additional personal addresses. GUARANTOR INFORMATION:[redacted]
[redacted]
Please let me know that this is received.Thank you,[redacted]Bondurant Realty Property ManagementBondurant Realty Corporation[redacted]Radford, VA 24141###-###-#### (phone)###-###-#### (fax)
Again the Fire Safety Inspection was completed in October 2013. The tenants were sent a bill for the fire extinguisher multiple times for payment prior to it being applied to their accounts. The first time is was sent was November, then sent again in December and one last time in January. The only time this is added to a rental account is if it remains unpaid. The FEBRUARY date was the date is was applied to their accounts and a ledger was sent to them as well as their Guarantors to make everyone aware of the balance on their rental account to that date. At no point have I implied you have ever had a delinquent account with us or that you had a bad payment history. The charge for a pet fine is $150 per pet, per sighting (not $100). The $30.00 charge on your daughter's account is 1/5 of one pet fine (5x$30=$150) and the $90 would be for 3 additional fines (5x$90=$450) 3 pet fines. I hope this clears up any confusion in reference to the pet fines. Security deposits and/or a statement of all charges are always provided within 45 days from the day the lease ends as Virginia Law requires. Also a detailed bill of charges with receipts attached are sent to the Guarantor's address that we have on file. This is standard practice for our company as is explained in our lease.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
It appears as if the fire extinguisher issue will never be resolved since it's an issue of "who to believe". As far as the charges not being paid, I was not made aware of the charges until APRIL 20, 2015 when you sent me a past due notice because my March rent was lost in the mail. Also, according to the statement I received, the charge was incurred FEBRUARY 4, 2015 NOT November, 2013. You state that the extinguisher was replaced in October, 2013, but my statement doesn't show you charging it until February. Why so long? Also, even though this charge is outstanding (b/c of late notification) please keep in mind that EVERY rent payment has been prompt except for the March payment which was lost in the mail. Upon notification, I immediately sent you a new check and included the HUGE late fee of $65 with it. So, do not act as if I am a delinquent tenant, only a conscientious one who wants an explanation of charges.As far as the pet fees, why am I charged $90 one time and $30 the next? The contract shows $100 per occurrence which would technically be $20 per resident. Neither of these figures works out to an even $100 fee. Why?Seeing as I am sure you have taken everyone's entire security deposit, I want a THOROUGH explanation of EVERY charge, including a list of the pet occurrences, dates, and descriptions of the dogs. I also want this done for EVERY tenant so that they know where there deposit went as well. You cannot simply take $2050 without an explanation of why to each and every tenant! Every tenant and their guarantors (the one's actually paying the bills) need to receive a copy of these charges with explanations at their HOME addresses on file so that each can see why their money was taken.
I have explained the charge to the residents in regards to the fire extinguisher being shot off. Normally if there is a purposeful use or small kitchen fire reported to our office we do not bill the tenants for the use of the extinguisher. The current extinguisher that was inspected by the fire...
inspector of course is fully charged since they were replaced by us. The shot off extinguisher was replaced and billed to the house in October during our routine fire safety inspections - and it was replaced directly by fire safety products. As I also explained to Mrs. [redacted] I was personally in the house for a renewal inspection in May of Last year and at that time the extinguisher was fully charged. The unit they were charged for had to have been used between May 2014 and October 2014..At the pre-inspection that was completed recently by our maintenance supervisor he simply told the girls if they were having the carpets professionally steam cleaned as required by the lease not bother having that bedroom cleaned (with the hole at the door) because it would defiantly be getting replaced. The determination of the charge of the carpet is done at the final inspection walk through at the end of the lease which is completed by me. If there is a charge for the carpet that the residents are responsible for it will be pro-rated based on the age of the carpet. We have sent a vacating check list to the house that should be followed closely. The residents of this house are fully aware of what they are going to be responsible for and what they need to do to minimize any charges. Hopefully this resolves this issue and answers any questions in regards to both of these matters. If I can be of any assistance please feel free to contact me directly.Thank you,[redacted]Bondurant Realty Corporation
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Under Complaint ID #[redacted] I had requested that all damages, repairs, explanations of damages and specifically what "pet" was seen on which date, and what that "pet" looked like. All I received today was a statement, tenant ledger and a copy of bills from various people who have been in the house "doing work" however, there's no explanation of what the work is. Some are quite obvious, I agree, like the carpet replacement and painting, however, I have no idea what "wall damage" means and "charge on hall". There's a $145 charge for "door knobs" why? Also, there is NO explanation provided in the pets, as stated before. I truly feel that I and all other guarantors of this rental deserve a FULL explanation of all charges and "pet sitings". I want this explanation before I have to pay an ADDITIONAL $107.30!!As described above, I want a FULL description of why certain work was done (i.e. why was $285 worth of plastering necessary, and why was it necessary to repaint the entire house?) I also want a full disclosure on the pet fees. I want to know what pets were seen on what days and by whom and I want ALL guarantors to receive this information so that all parties can verify if in fact they had a pet in the home at that time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below."Charge on Hall" is listed in bottom left of check out sheet. $35 fee. Since I do not have access to other tenants guarantor's addresses I would like a copy of these explanations and photos sent to them as well, especially, but not limited to, the pet sitings, the wall damage, and the door damage. As far as the painting, the tenants stated to the future tenants that they would be happy to repaint the walls but new tenants stated to them they wanted to keep the colors. Therefore the confusion on our end.Please notify me other guarantors have received these explanations.
Regards,
[redacted]
As you can clearly tell by the lease and highlighted areas that our lease only allows for ONE PET as explained to the resident this morning while in our office this is Bondurants Pet Policy. If she had gotten prior approval from the owner as required by the lease the outcome may have been...
different. It is clearly stated in several locations that I feel should be clearly understood the policy regarding pets.Also, as a reminder to our resident if she wishes to withhold rent she will need to be do that the correct way through Radford City General District Court and paid into an Escrow account.Lastly, there are no known mold issues in this unit. There are areas on the windows from condensation reported by maintenance where heat is running inside the apartment and it being colder temps outside. If there are new issues that are of concern to her I urge her to contact the rental office and issue a work order and we will prompty address it. Thank you, [redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is old information*** ***, son of *** ***, moved out two years ago*** *** is missing. ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am sorry to bother you once again, but I have had no contact from Bondurant as far as providing me the other tenants mailing addressesThis is exactly why I do NOT want to close out my complaint until I have the information I requestedI also will NOT call them for the information, seeing as every time I have called they have been rude and curt with meI’m actually quite confused as to why it is taking them so long to provide a few simple addressesI have told them that I am happy to pay them once I have the information but they still have provided nothingNo doubt they are trying to provide me with a bad credit reportPlease do not close out my complaint until I get this informationThey are under the notion that I will drop this, but I won’tThey have repeatedly pushed around not only me and my daughter and her friends, but MANY other students and their parents as wellI feel it’s important that they not be allowed to get away with such behaviorAnd, just to let you know, my daughter is now renting through *** and they are FABULOUS!! They have been kind, polite, and very responsiveBondurant could learn a lot from ***.As always, thank you for your helpI know your job is a difficult one and I truly appreciate all that you have done.*** ***
All residents and guarantors are on the lease togetherPlease feel free to contact the rental office if you wish to have their contact informationWe will be glad to provide that information to youAll statements that were originally sent have been received by all parties involved, I'm assuming since we have not had any returned undeliverableI'm not sure any other residents or guarantors have any questions in regards to the chargesI have not received any messages to return calls nor anything in writing disputing any chargesI feel confident that everyone is clear on everything that we have charged for. Please feel free to contact me at our office if you should have any further questions.Thank you,*** ***
The necessity of painting the house is obvious from the pictures included in this statement. Bondurant Realty does not paint properties purple/pink and orange as a standard practice. When the house was turned over to these residents and they took possession, the house was not multiple bright colors. For this reason alone, they are being charged for the cost of priming the colored walls (they did not pay to paint the entire house). There were two different areas where there was obvious wall damage (also pictured). Unfortunately, the house is plaster and the cost for repairing that is higher than it would be if it were drywall. The fact of the matter is that Bondurant Realty did not cause the damage and residents and or guests of the house did during this tenancy. In reference to the "charge on hall" I do not see that listed anywhere on our check out sheet. We do have a HAUL & STORE. And although there were items left in the house that we could have charged to remove - N/C in that blank means NO CHARGE. Therefore they were relieved of a $150 charge. DOOR/KNOBS ON THE CHECK OUT SHEET-the backslash is the OR in this case. Obviously the $145 charged is for a door, not for knobs. This was for the downstairs bathroom door that had a hole in it. (also pictured) As you can tell from the pictures the hardwood flooring was severely damaged from standing puddles of beer being left in the floor on a routine basis. The owner of the house was going to install carpeting in the house since refinishing the floors again was not an option in this case. The cleaning and waxing of the floors was a minimal charge that could have been incurred had the next tenants not wished to keep the hardwood flooring instead of installing carpeting. If so, a portion of the carpeting charge would have been passed along. The pet sightings noted are as follows:8/13 - 11am seen by maint - lab pup10/8 =by [redacted] lab pup10/13 by [redacted] lab pup10/15 by [redacted] lab pup11/2 by [redacted] small dog11/18 by [redacted] small breed dog1/16 by maint med size dog2/18 by [redacted] - med mixed breed4/16 10:15am by [redacted] - small light colored4/16 5:15 pm by [redacted] - small dog These are the only dates noted. I can assure you each of our employees saw multiple dogs there ALMOST every day as we passed by [redacted]. Let me also remind you that the location of this house is highly traveled by our staff on a daily basis. Clearly you are able to tell WE DID NOT CHARGE for each documented sighting of these dogs. Also, let me add, as stated in the lease, we have every right to charge these fines each and every time an illegal animal is seen. [redacted]Licensed in VirginiaMember of New River Valley Association of Realtors
I am accepting these terms. I assume that the math on this final balance reflects the $100.00 I have already paid on the open balance. I will send the check for the remaining $10.00 or so tomorrow. I do want it to be clear that I never received this document as a part of my last renewal notice because I never received my last renewal notice. I watched the mailbox for a month and even went in the office twice and I have still never seen it. Secondly there was 100% no telephone call made to me unless like in another previous experience I had....my telephone number was failed to be updated. I made a trip into the office and updated my phone number in person to a man at the front desk. If you had called my last number it would have told you it was out of order and if you had have called the correct number I certainly would have known and I would have NEVER failed to call back. I do accept these terms but I will make one final statement that I stand firmly behind the fact that this was not animal damage and I maintain without any doubt that this carpet would have been replaced as I was informed that the nine year life of this carpet was only one year away.
Regards,
[redacted]
I spoke to Mr. [redacted] when he came into the office regarding the charge for removing items from the property. At that time I told him I would need to investigate his girlfriends allegation to see if it could be supported prior to an adjustments being made on the account. When I...
originally entered the unit expecting it to be vacant I informed Mr. [redacted] that his lease was in fact OVER but still allowed him time to move his things out. I checked back numerous times throughout the day to see if the property could be inspected. It wasn't until the end of the day that I was able to gain access to the unit for the inspection. At that time there were items left from his unit, outside the door and in front of his building (as pictured). I also explained to Mr. [redacted] that earlier that day maint had called me to report that things were being thrown from the balcony area. I told them I had spoken with Mr [redacted] about being there past his lease end date but he was given more time. When Mr. [redacted] came into the office about this charge he states that he sent his girlfriend back to the unit that evening to remove the last few items and clean the apartment (all things that should have been completed prior to the lease ending). She said that there was a maintenance guy in a white pick up truck she had borrowed a screw driver from that witnessed her removing items from the area and loading them on top of her car. Since the day he was in our office I have checked with maintenance personnel to verify if they recall seeing his girlfriend being there to remove the remaining belongings. I told Mr. [redacted] I would reach out to the maintenance person fitting the description his girlfriend had given and be back in touch. In short the person I thought she had described was not the person in question and I continued checking with others in maint. dept and eventually found the person that was there that evening. He has stated she did borrow a screw driver from him and went back in to the apartment for a short time came back out and got in her car and left. He did not see her place any items in the dumpster nor anything on top of her car. I also explained to Mr. [redacted] his lease was over at 10am on July 10th it wasn't until the end of the day that I was able to have access and do the check out (4:30pm) the items in question were there at that time and this is why that fee was accessed and I had contacted maintenance to have the items cleaned up and disposed of as I always do. I have been dealing with maint and owners etc., to try to resolve this issue that would be suitable for everyone involved. When Mr. [redacted] called our office last he was told I would be getting back to him in a few weeks that no details had been found out but he was assured I was working on this for him by the person that had answered the phone. If he is wishing to have a response immediately with this complaint unfortunately I haven't found anything to support his girlfriends allegation. He was not there at the time and I only know the state the unit at the time of the inspection so the charges will remain on his account.As stated in the lease you must be out of the property by 10am and have all items removed, cleaning done etc., prior to this time. If that in fact had been done there would have been no issue in regards to charges. It is also stated that the residents are to contact our office to set up an move out inspection which allows opportunity for any discrepancies in the charges this was also not done by Mr [redacted]. We wish Mr. [redacted] luck with all of his future endeavors.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The "Charge on hall" for $35 was not addressed. Please email me the other tenants addresses at [redacted]. Once I have these two items, I am happy to pay the bill.Thank you.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My money was taken from me for no reason, I have everything they claimed to have thrown away. There was one bag of trash left from the photo I was shown when I came into the office, is a bag of trash worth $125 when there is a dumpster 100 ft. from my apartment? I guess that's how they do business in Radford but from what I have read I doubt I will get my money back. I did not throw anything off of my balcony so I am not sure who or where that came from. I was the only African-American tenant throughout the entire building and feel as if I am being discriminated. I honestly did not do that and my girlfriend has no reason to lie about going back to throw away anything that was claimed to be left. Therefore, maintenance did not have to move anything, there was dumpster in the parking lot so I seriously doubt my girlfriend or myself would be that nonchalant to leave trash outside or inside. As I stated, I doubt I will get anything back because there is no proof saying whether maintenance did or did not haul anything away. The only proof is that I still have the futon frame and cushion that Bondurant claims to have thrown away. As for the trash, I was raised better than that to not leave anything behind for the next person to clean up. I really needed my deposit back so I would have no reason to leave items there knowing the leasing office would not hesitate to take fees away from my deposit, which they did for no reason at all with no work being done. I have no more to say about the situation and I have tried to be as honest as possible but apparently I still will not receive the rest of my deposit. It is outrageous that Bondurant can just take your deposit from you without having to do any work themselves. Most students rent from them and they know how important it is that we get the deposit back. It may be because of my skin or simply Bondurant not agreeing with my reasoning but it is not fair. The lady talked to us in a rude manner that showed me I would not get my money back. She talked down to my girlfriend and I but I just wanted to get my point across. She did not seem to care about my situation and sort of brushed it off as if it was not a priority of hers or Bondurant. Yes, I feel as if she was being discriminating, I thought the customer was always right but I guess Bondurant does things their way with no value or respect for their tenants. If I will not receive my deposit back there is no point to continue with this complaint through you. I will seek legal help elsewhere to get my deposit back. Thank you and enjoy your day.
Regards,
[redacted]
As my last response stated ANY carpet charge would be determined at the time of the Check out inspection/final walk-thru of the lease. I did this inspection on Thursday morning at 10:30 am with one of the residents on the lease that had scheduled it with our office. And I spoke with Mr [redacted] myself and he doesn't recall any mention of wishing to be present for this inspection since damages to a property do not pertain to him. Again I state the carpet was nothing anyone of the house was ever told they would be responsible for. Many charges were incurred at the final inspection because of damage but carpet was not one of them. [redacted] (fire inspector/rental inspector) works for the City of [redacted] Fire Department not Bondurant Realty therefore would not be at an inspection of ours as far as our extinguishers and smoke alarms are concerned. Fire Safety Products is contracted by us to do an inspection of each of our rental units. I think there is some great confusion about this matter. In any case the extinguishers are both fully charged currently because the one that had been used was replaced in October which stimulated the bill the tenants are being charged for. This bill has been unpaid since the time it was sent (November). So understand this is NOT a recent charge. I do have documentation in regards to the pet fines (dates and descriptions). We actually received a $300 cash payment last week from one of the tenants that had no issue admitting her dog among others had been in the house so she felt it right to pay her part of the fines. I don't think this is an issue the residents on the lease are disputing. Unfortunately, there isn't anything I feel I can do to resolve the issue in regards to the extinguisher charge. It was in fact discharged during their tenancy and had to be replaced at the owners expense therefore this charge is rightfully the tenants. Please feel free to contact our office if you should have any other questions.Thank you,[redacted]
In verifying our records I don't show that Mr. [redacted] has ever rented at any location that would cause us to hold a security deposit. At his current residence he renewed last year into this years current lease. Therefore, there is no knowledge on his part of what his future deposit may be used...
for. Each tenants signs a vacating check-list with their lease that shows our expectations upon move-out. If the items listed are taken care of there would be no need for a deposit to be held. In cases where the property is not damaged above anything other than normal wear and tear and all cleaning requirements are met (steam cleaning, over-all cleaning of the residence) the deposit is refunded. There would never be a time that a deposit is kept for regular maintenance or upkeep of a property. I would suggest that Mr. [redacted] wait until the end of his lease at which time his property will be inspected by Bondurant to determine what charges he may incur. To assume we over charge seems slightly unfair. As required in his lease if he sets up an appointment for this move-out inspection he will have opportunity to be present for any charges or discrepancies of charges (should be any). And I want to assure Mr. [redacted] no one from Bondurant has association with local government.Thank you,
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] First of all, I have NEVER spoken to Ms. [redacted] about the extinguisher, only the pet fees. She clearly has me confused with another upset parent. Secondly, if the fire inspection was done, why wasn't Lieutenant [redacted] present since he is the fire inspector for rental properties? It seems far too convenient that the "used" extinguisher is now gone and every single one of the residents swears they have never touched the item. Bondurant fails to prove all of these miscellaneous charges and it's gotten out of hand. For example, there are several pet fees of various amounts, but no documentation of when, where and what pet was seen. Can Bondurant supply dates, times, pet descriptions to back up these charges, or do they simply charge a pet fee when they feel the urge? I have CLEARLY stated in writing to Bondurant and through the Revdex.com that we have NO intentions of paying for new carpet in my daughter's room because of the rat damage that took an entire year to be addressed. Replacing my daughter's rat damaged clothing cost me enough. The inspector clearly stated that my daughter was responsible for the cost of replacing the carpet in her room "because they had no record of us ever complaining about rats!" Of course, when all is said and done, Bondurant WILL find some "other" way to recuperate any costs they need to incur, and charge for something else. This is why I INSIST on Lieutenant [redacted] being present during the final walk through. He actually stated that he wanted to be there because h knows how Bondurant "works". I have talked with several people in the [redacted] area (temporary and permanent residents) and ALL have complained about Bondurant and their unethical practices. I feel that stronger action needs to be taken against them and their "taking advantage" of the students of [redacted]. When my daughter is told "there are no rats at her house" by Bondurant, when she clearly has seen them in the hallways and now has a damaged rug because of such, it exemplifies the attitude of Bondurant, that they will admit to nothing and in turn, do nothing.
I have emailed this many times over the last few weeks with no response. I have also attempted from to additional personal addresses. GUARANTOR INFORMATION:[redacted]
[redacted]
Please let me know that this is received.Thank you,[redacted]Bondurant Realty Property ManagementBondurant Realty Corporation[redacted]Radford, VA 24141###-###-#### (phone)###-###-#### (fax)
Again the Fire Safety Inspection was completed in October 2013. The tenants were sent a bill for the fire extinguisher multiple times for payment prior to it being applied to their accounts. The first time is was sent was November, then sent again in December and one last time in January. The only time this is added to a rental account is if it remains unpaid. The FEBRUARY date was the date is was applied to their accounts and a ledger was sent to them as well as their Guarantors to make everyone aware of the balance on their rental account to that date. At no point have I implied you have ever had a delinquent account with us or that you had a bad payment history. The charge for a pet fine is $150 per pet, per sighting (not $100). The $30.00 charge on your daughter's account is 1/5 of one pet fine (5x$30=$150) and the $90 would be for 3 additional fines (5x$90=$450) 3 pet fines. I hope this clears up any confusion in reference to the pet fines. Security deposits and/or a statement of all charges are always provided within 45 days from the day the lease ends as Virginia Law requires. Also a detailed bill of charges with receipts attached are sent to the Guarantor's address that we have on file. This is standard practice for our company as is explained in our lease.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Sorry this was left off. [redacted]Richmond VA 23236
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
It appears as if the fire extinguisher issue will never be resolved since it's an issue of "who to believe". As far as the charges not being paid, I was not made aware of the charges until APRIL 20, 2015 when you sent me a past due notice because my March rent was lost in the mail. Also, according to the statement I received, the charge was incurred FEBRUARY 4, 2015 NOT November, 2013. You state that the extinguisher was replaced in October, 2013, but my statement doesn't show you charging it until February. Why so long? Also, even though this charge is outstanding (b/c of late notification) please keep in mind that EVERY rent payment has been prompt except for the March payment which was lost in the mail. Upon notification, I immediately sent you a new check and included the HUGE late fee of $65 with it. So, do not act as if I am a delinquent tenant, only a conscientious one who wants an explanation of charges.As far as the pet fees, why am I charged $90 one time and $30 the next? The contract shows $100 per occurrence which would technically be $20 per resident. Neither of these figures works out to an even $100 fee. Why?Seeing as I am sure you have taken everyone's entire security deposit, I want a THOROUGH explanation of EVERY charge, including a list of the pet occurrences, dates, and descriptions of the dogs. I also want this done for EVERY tenant so that they know where there deposit went as well. You cannot simply take $2050 without an explanation of why to each and every tenant! Every tenant and their guarantors (the one's actually paying the bills) need to receive a copy of these charges with explanations at their HOME addresses on file so that each can see why their money was taken.
I have explained the charge to the residents in regards to the fire extinguisher being shot off. Normally if there is a purposeful use or small kitchen fire reported to our office we do not bill the tenants for the use of the extinguisher. The current extinguisher that was inspected by the fire...
inspector of course is fully charged since they were replaced by us. The shot off extinguisher was replaced and billed to the house in October during our routine fire safety inspections - and it was replaced directly by fire safety products. As I also explained to Mrs. [redacted] I was personally in the house for a renewal inspection in May of Last year and at that time the extinguisher was fully charged. The unit they were charged for had to have been used between May 2014 and October 2014..At the pre-inspection that was completed recently by our maintenance supervisor he simply told the girls if they were having the carpets professionally steam cleaned as required by the lease not bother having that bedroom cleaned (with the hole at the door) because it would defiantly be getting replaced. The determination of the charge of the carpet is done at the final inspection walk through at the end of the lease which is completed by me. If there is a charge for the carpet that the residents are responsible for it will be pro-rated based on the age of the carpet. We have sent a vacating check list to the house that should be followed closely. The residents of this house are fully aware of what they are going to be responsible for and what they need to do to minimize any charges. Hopefully this resolves this issue and answers any questions in regards to both of these matters. If I can be of any assistance please feel free to contact me directly.Thank you,[redacted]Bondurant Realty Corporation
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Under Complaint ID #[redacted] I had requested that all damages, repairs, explanations of damages and specifically what "pet" was seen on which date, and what that "pet" looked like. All I received today was a statement, tenant ledger and a copy of bills from various people who have been in the house "doing work" however, there's no explanation of what the work is. Some are quite obvious, I agree, like the carpet replacement and painting, however, I have no idea what "wall damage" means and "charge on hall". There's a $145 charge for "door knobs" why? Also, there is NO explanation provided in the pets, as stated before. I truly feel that I and all other guarantors of this rental deserve a FULL explanation of all charges and "pet sitings". I want this explanation before I have to pay an ADDITIONAL $107.30!!As described above, I want a FULL description of why certain work was done (i.e. why was $285 worth of plastering necessary, and why was it necessary to repaint the entire house?) I also want a full disclosure on the pet fees. I want to know what pets were seen on what days and by whom and I want ALL guarantors to receive this information so that all parties can verify if in fact they had a pet in the home at that time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below."Charge on Hall" is listed in bottom left of check out sheet. $35 fee. Since I do not have access to other tenants guarantor's addresses I would like a copy of these explanations and photos sent to them as well, especially, but not limited to, the pet sitings, the wall damage, and the door damage. As far as the painting, the tenants stated to the future tenants that they would be happy to repaint the walls but new tenants stated to them they wanted to keep the colors. Therefore the confusion on our end.Please notify me other guarantors have received these explanations.
Regards,
[redacted]
As you can clearly tell by the lease and highlighted areas that our lease only allows for ONE PET as explained to the resident this morning while in our office this is Bondurants Pet Policy. If she had gotten prior approval from the owner as required by the lease the outcome may have been...
different. It is clearly stated in several locations that I feel should be clearly understood the policy regarding pets.Also, as a reminder to our resident if she wishes to withhold rent she will need to be do that the correct way through Radford City General District Court and paid into an Escrow account.Lastly, there are no known mold issues in this unit. There are areas on the windows from condensation reported by maintenance where heat is running inside the apartment and it being colder temps outside. If there are new issues that are of concern to her I urge her to contact the rental office and issue a work order and we will prompty address it. Thank you, [redacted]