Triangle Rent A Car

Our Billing Department leadership is reviewing the feedback complaint we received and will be following up directly with the patient and further response will be sent to the Revdex.com on any actions taken related to resolution Thank you, [redacted] ***

Attached please find Ascension-Columbia StMary's Hospital's response to the complainant regarding this complaintColumbia StMary's Hospital works personally with each patient to determine their eligibility for financial assistance under our financial assistance policyFor those who do not qualify for financial assistance and who require extra time to pay their bill, we extend payment up to months without interestIn this complainant's circumstance, we extended the full 24-month periodThank you

Tell us why here...The complaint is being directed to the clinic so that the Manager can address the issue.Thank youJ [redacted]

We will be reviewing this situation immediately to research the issue and will provide a response to the complainant and Revdex.com in a timely manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Waiting to see their response I can provide a scanned copy of the cashed check stating full payment for account Regards, [redacted]

The concerns reported in the Revdex.com complaint will be reviewed and responded to by Columbia StMary's A direct response will be sent to the patient as well as to the Revdex.com in a timely manner.Sincerely, [redacted] ***CSM Patient Representative

A final response letter was mailed out to the complainant explaining the balance due on his account was reviewed by our organization AND his insurance company The remaining balance due is based on the level of coverage provided to the complainant under his insurance plan Our Billing department has reviewed this concern appropriately and provided a final response We are very sorry that we were not able to satisfy the complainant We cannot agree with the demand of writing off the remaining balance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Attached please find out response to complaint ID [redacted] Written confirmation and a statement showing a zero balance were mailed to the patient on 11/24/Thank you, [redacted] Patient Account Specialist [redacted] Fax 414-326-

I visited CSM for a preventative care checkup in July 2015. When the bill finally came, I paid it using my HSA Debit card through the Carrier (UHC) app. The payment was processed by Instamed ( [redacted] on August 15, 2015 and a virtual debit card was sent to CSM in full amount of $66.39. A... month later, I received an invoice for the amount of $66.39. When I called the number on the invoice ( [redacted] ) I was routed to the CSM customer service department based in Michigan. They claimed they never received payment for the amount. Instamed, the company that processed the payment was able to email me documents proving that CSM had processed the payment via a virtual debit card. I was told to fax over documents to [redacted] or [redacted] . On September 30th, 2015 I faxed over all the documents showing proof of payment and addressed them to the attention of [redacted] but was told when I called 3 days later that they never received the documents in question. I was then told to mail the documents to [redacted] ***. 10 days after I mailed the documents I was able to get [redacted] on the phone and the acknowledged that they had received the documents by mail. She went on to tell me that the issue was being investigated and that if I didn't hear from CSM in a week I should call to find out what the issue is. I called in a week and the gentleman on the phone told me that the case was still open and showing that I owed $66.39 and that the office had not received any documents showing proof of payment. This is very frustrating knowing that i've already paid a bill that I am essentially being charged for again, and the incompetence of the customer service department of Columbia Saint Mary's Hospital. This issue has been going on for close to 2months now and I would like the matter resolved. As far as I am concerned I have done everything in my power to provide documents that were requested by [redacted] and [redacted] to show proof of payment and yet when I call to enquire about my case i'm told by the same people they haven't received any documents.

I have addressed the concern with the client per phone call on 6/30/15, and generated the attched letter today once I ahd all the facts in place Thank you [redacted]

We are happy to review this situation and provide a response to both the complainant and Revdex.com as soon as our review is completed. I anticipate an outcome will be ready within week. Sincerely, *** *** - Patient Relations Representative

I made an online reservation and when I went to pick the gentleman who was dealing with was busy so in came this unfriendly man,no greetings or any wordI let him know that I was there to pick up a pitruck and after he looked up my reservation he adviced that I had reserved a cargo van and I was ok with it,when I gave him all my information, he kept looking for a way to get me from getting a truck, at first he had a problem with me having a business card although it had my name on it,he said I would have to get business rates,I said it was ok,then he started telling me how I couldn't use that card because it was a debit instead of a credit card.I was so frustrated since I had to go pick up merchandise for my business and here I am being told that I couldn't get a rental that I already reserved onlineI let him know that I had used the same card with enterprise, budget and uhaul recently but he didn't want to listen
Product_Or_Service: Car rental

I would like to thank you for sharing your concerns about ur experience with Columbia StMary's and our billing department regarding your visitColumbia StMary's continuously strivesto provide our patients with the best health care experienceFeedback from our patients helps us to focus our efforts and better meet the needs of our patients.First, let me say that I am sorry if Columbia StMary's services did not meet your expectationsUpon receiving your Revdex.com complaint on 02/22/2016, an inquiry was initiated and it concluded on 02/25/Led by *** ***, Patient Account Specialist, the inquiry included a review of billing, checks received, and previous audits and communication regarding this date of service. Our inquiry showed that you initially sent a billing dispute letter regarding date of service to customer service in October Our customer service office requested an audit of the billing for this invoice The audit was completed on The determination of the audit by the physician's office was that this appointment was not According to their records, the physician's office determined the appointment was made to•Our customer service office spoke with you regarding this determination on 11/23/and noted that you do not agreeI am very sorry that you disagree with the determination of this audit, and I encourage you to follow up with your physician directly if you have questions regarding your care. On 02/04/we received your payment with a letter stating you "will consider the account closed if accepted/cashed." Upon receipt of this letter a request for an administrative review was submittedAn administrative write-off request can take up to two weeks to completeThe administrative write-off was completed on 02/23/The invoice for date of service has a zero balanceI am enclosing an itemized statement for that date of service showing a zero balance.I would like to thank you again for sharing your concerns and I to apologize for any delay or confusion regarding the billing for this date of servicePlease know that we take your feedback very seriouslyIf I can be of further assistance, please don't hesitate to call me at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I reached out to the client to obtain more information as well as an apology that he has been waiting for a refund check for services received 11/In review the check had been issued January 2015, however to date he has stated he has not received itI have requested that the check be
voided and I will have a new check reissuedThe client has been informed that I will have it reissued within the next few weeks once the previous check has voidedThe clients' address has been verified and I also requested that he call me when he receives it to ensure his concern is resolved.Thank you*** ***
***

The issue has been resolved and written confirmation was mailed to the patient today. Thank you, *** ***Patient Account Specialist***
*** ***

Revdex.com:II have more information to give to the company. As this is from an entire year ago, many hours were taken to recall all informationstated to the doctor that I only wanted a physical, no other service, and specifically not to do any procedure to check any pre exiating condionsI knew this costed extra money years ago from another clinic.Instead the doctor ordered something that goes beyondwwhat is done in a physical, as stated in signature confirmation mail by Columbia StMarys. I felt my basic human rights were violated and should never have to pay for a service I explicitly said not to do.Thank you fir all your help, really
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Attached is a copy of the letter written in response to the complaint #*** reported on 2/23/2017. This letter is also being mailed to the complainant today

Attached please find a copy of the response letter regarding complaint # ***This letter was mailed to the complainant on 09/23/Thank you, *** ***
Patient Account SpecialistAscension Wisconsin / Columbia StMary's 414-326-