Triangle Rent A Car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.She did let me know she could help me on my next rental and I accepted. She also told me she would contact me by the end of the week to let me know how she could help me and I never received a phone call. When I called her back the following week to follow up, she asked if I could call back because she was busy. I already had trouble getting in touch with her previously, as well as, anyone in their corporate office. I felt as if I was getting the "run around" and my complaint was not being taken seriously by Triangle Rent a Car. After all of the trouble I had, I felt my next step was to take it to Revdex.com to try to get any resoultion
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On 4/18/17, a response (resolution) letter was mailed out to the complainant related to their complaint filed with the Revdex.com. We can follow up with a call to the complainant and re-send the letter. Sincerely,*** ***
Patient Relations
RepresentativeAscension-Columbia StMary's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business' response is a non response. Instead, they are saying they will look into my issue without providing a timeframe nor an explanation to a business practice that is (in my opinion) based upon their negligence. Why should the consumer be charged additional dollars for the company's mismanagement of its internal processes? Especially when there has been a two year time lapse between services and new billing amounts added to the consumer's account? Remember, there was no explanation provided by the company as to the reason for the additional charges.
Regards,
*** ***

I called the person that filed the compliant, but unfortunately we were unable to connectI am including a copy of the letter that I sent to them to explain the account has been corrected as well as withdrawn from the collection agencyIf they have any further questions or concerns to contact me
directly for further assistance
Thank you
*** ***
***

This complaint is complex and we have a our clinic manager and billing department looking into the issues reported in complaint. The patient will be contacted regarding additional time needed for review and resolution. We expect a final resolution within days and this will be
communicated with the patient directly and Revdex.com

This complaint is being forwarded to our billing department for review and direct follow up with the patient involved to share follow up and resolution

A final response letter was mailed out to the complainant explaining the balance due on his account was reviewed by our organization AND his insurance company.  The remaining balance due is based on the level of coverage provided to the complainant under his insurance plan.  Our Billing department has reviewed this concern appropriately and provided a final response.  We are very sorry that we were not able to satisfy the complainant.  We cannot agree with the demand of writing off the remaining balance.

I am terribly sorry that this complaint has not been responded to in a timely manner.  We are looking into the cause of that delay as well as reviewing the accounts in question.  We will have a complete and specific response for the complainant within 10 days.

This issue is being reviewed and will be responded to directly with the complainant and Revdex.com sharing final resolution and response.   [redacted]
Patient Relations Representative

The concerns reported in the Revdex.com complaint will be reviewed and responded to by Columbia St. Mary's.  A direct response will be sent to the patient as well as to the Revdex.com in a timely manner.Sincerely,[redacted]CSM Patient Representative

Attached please find out response to complaint ID [redacted]Written confirmation and a statement showing a zero balance were mailed to the patient on 11/24/15. Thank you, [redacted]Patient Account Specialist[redacted]Fax 414-326-2155

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for sharing your concerns about Columbia St. Mary's Hospital Rehabilitation Services Department. We continue to research your complaint and will provide a detailed response within the week. Thank you, [redacted]
Patient Accounting AdvocateAscension- Columbia St. Mary's

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Waiting to see their response.   I can provide a scanned copy of the cashed check stating full payment for account
Regards,
[redacted]

I have addressed the concern  with the client per phone call on 6/30/15, and generated the attched letter today once I ahd all the facts in place.
Thank you
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
K K

Revdex.com: I will require the business to state there is a zero balance before closingiI have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

On the afternoon of 8/7/15 our office manager contacted the person who submitted complaint [redacted] and the two of them discussed the situation.  I...

believe the matter was resolved as the patient had requested in her original message to you.  Please contact me if you have any questions. Thank you. [redacted], Assistant Director-Operations & ComplianceMadison Medical Affiliates788 N. Jefferson St.Milwaukee, WI  53202Ph. (414) 274-6264[redacted]

I visited CSM for a preventative care checkup in July 2015. When the bill finally came, I paid it using my HSA Debit card through the Carrier (UHC) app. The payment was processed by Instamed ([redacted] on August 15, 2015 and a virtual debit card was sent to CSM in full amount of $66.39. A...

month later, I received an invoice for the amount of $66.39. When I called the number on the invoice ([redacted]) I was routed to the CSM customer service department based in Michigan. They claimed they never received payment for the amount. Instamed, the company that processed the payment was able to email me documents proving that CSM had processed the payment via a virtual debit card. I was told to fax over documents to [redacted] or [redacted]. On September 30th, 2015 I faxed over all the documents showing proof of payment and addressed them to the attention of [redacted] but was told when I called 3 days later that they never received the documents in question. I was then told to mail the documents to [redacted]. 10 days after I mailed the documents I was able to get [redacted] on the phone and the acknowledged that they had received the documents by mail. She went on to tell me that the issue was being investigated and that if I didn't hear from CSM in a week I should call to find out what the issue is. I called in a week and the gentleman on the phone told me that the case was still open and showing that I owed $66.39 and that the office had not received any documents showing proof of payment. This is very frustrating knowing that i've already paid a bill that I am essentially being charged for again, and the incompetence of the customer service department of Columbia Saint Mary's Hospital. This issue has been going on for close to 2months now and I would like the matter resolved. As far as I am concerned I have done everything in my power to provide documents that were requested by [redacted] and [redacted] to show proof of payment and yet when I call to enquire about my case i'm told by the same people they haven't received any documents.