In response to Mr***'s comments, we have reviewed the details of the transaction and are unable to accommodate the removal of his inquires Mr [redacted] submitted an online request to us Within our online submission tool there are disclosures and boxes that he checked that fully disclose that more than one inquiry can be run We initially run credit to identify what type of lender we will need to submit a loan to There are different lenders that specialize in different types of credit so we ran credit reports to find the report with the highest score To clarify, we ran his credit time per credit bureau(Trans Union, Equifax and Experian) So each credit report would only show inquiry from us The others are from lenders we sent applications to as disclosed in our terms and agreements Sometimes loans are turned down so in those instances we will submit to other lenders until we receive an approval, which we did If Mr***'s loan would have been approved on the first attempt, we would have stopped there Inquires alone will not significantly hurt credit scores as much as the persons credit itself Because all of this was done within compliance, there is no way that I am aware of to remove inquiries This has been explained to Mr [redacted] but unfortunately he is not satisfied
Date Sent: 8/29/1:54:PMThat many lenders were utilized because that many lenders were required to achieve an approval There are many customers who apply for credit and based on many factors such as the vehicle itself, loan amount, credit worthiness, etc., not all lenders approve the overall package This is common with most lending and has been for years I understand Mr [redacted] has had different experiences in years past but the circumstances where most likely different We could have stopped at the first denial but based on Mr***'s submission and conversations with Mr [redacted] we proceeded to achieve a loan approval which we did We are unaware of any process that removes credit inquires for properly submitted applications and apologize for any inconvenience this has caused Mr***
Upon review by our service director [redacted] it has been determined that Kearny Mesa Toyota is correct in the determination that the clients concerns are in fact accident related, affected by non-Toyota suspension components or is a wear item and therefore are not applicable under Toyota New Car Limited Warranty terms and conditionsThe client had the following concerns: CUSTOMER STATES REAR BRAKE LIGHTS CONDENSE WATER INSIDE THE LIGHTUpon inspection it was found that the vehicle had been in an accident and water/condensation inside the light is related to the seal being compromised from the accident and is not covered under the Toyota New Car Limited WarrantyCUSTOMER STATES CLICKING NOISE FROM PASSENGER WHEEL AREA, PRIMARILY FROM UNDER THE VEHICLEUNDER LOW SPEEDS BUMPS AND TURNSConcerns are directly related to non-Toyota suspension components installed and are not covered by Toyota New Car Limited WarrantyCUSTOMER STATES CLUTCH FEELS LIGHTER THAN IT SHOULD, PLEASE INVESTIGATE AND ADVISEClutch components are considered wear items and therefore are not covered by the Toyota New Car Limited WarrantyIt is unfortunate that Kearny Mesa Toyota had to be the bearer of bad news and advise the client that the concerns stated with the vehicle are not covered under the Toyota New Car Limited WarrantyWe cannot bill Toyota for any of these items of concern or repairs that may need to be performed as they are not applicable for coverage under the Toyota warranty terms and conditionsWe would be happy to provide the client with an estimate to address and resolve the concerns statedIf the owner would like an estimate for repairs please ask him to call [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with business respond due to Mr [redacted] Underwood the salesman desperately trying to get me approved he should of informed me of the possibility for multiple inquiries appearing on my credit reports before running my credit but he did not inform meTherefore I am expecting the dealer to submit a letter to Experian and Transunion for the removal of the additional inquiries out of the inquiries that they had placed on my credit trying to get me approved I had only agreed expected to receive inquiry per credit report per vehicle like any other dealership that I allowed before to run my credit in the pastKearny Mesa Toyota dealership is not operating a fair system of running buyers credit having a total of inquiries for one vehicle is completely unacceptable and the dealership is refusing to solve this matter they have relied " oh well there is nothing that we can do at this point next time don't run your credit " which I find completely unpleasant and unprofessional respond by [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I’m not sure how diligently Kearny Mesa Toyota was working with Toyota Motor Sales, Incconsidering I had to call them myself, and start a case with themKearny Mesa Toyota claimed: “ the owner authorized the tear down of the engine for inspection.” What they failed to mention is that they told me I would ONLY be able to do the oil consumption test if I authorized the engine tear downKearny Mesa Toyota also said in their response: “Upon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engine.” This becomes very confusing to me, because the service advisor that I originally spoke with went through my car’s service history and said this was no failure on my part, but of the manufacturer, and he assured me that Toyota would most likely cover itI would also like to point out that I brought my car in at the time it needed service from the date/distance they recommendedI have religiously come in at every service appointment I was ordered to come in for, and I was even shown, in detail, my vehicle records of service by the service advisor on the company’s computer, which showed each recorded time I had come in, and what services had been performedThey also note that: "There is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operation.” OF COURSE THEY COULD NOT DO THE OIL CONSUMPTION TEST! THEY TOLD ME THEY HAD TO TAKE THE ENGINE APART! This seems to be a no win situation for me, as I was told they had to take it apart BEFORE I was told about an oil consumption testThis dealership should have asked Toyota first about the oil consumption testWhy would Toyota not cover this procedure if they knew and have a warranty extension for this reason? They also said: "Toyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor Sales.” I would imagine with all the new repairs and a rebuilt engine, the car would now pass the oil consumption test since they knew about the issue In the interim, I am out $6379.89.I would also like to add that there was an extreme lack of communication I had between 8/18/and 8/26/16, and I personally had to go visit Kearny Mesa Toyota directly and tried talking to the original service advisor in-person to get some answersAnd again, I had taken notes on each day and recorded exact times that I dealt with Toyota Motor Sales and Kearny Mesa Toyota in the 24-day period my car was at the Kearny Mesa Service center Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I really fail to see how Kearny Mesa Toyota can accept no responsibility in this particular caseThey claim that they are only “the Messenger”, but yet they have failed on numerous occasions to thoroughly answer the majority of the questions I proposed as to why my car had the various issues it did, and why Toyota Motor Sales would not cover the damages on this car model’s year As I mentioned in the two previous submissions, I had called on 8/17/after not hearing any status at all on my car, and I was put on hold for minutes before being hung up onI also mentioned in a previous response via Revdex.com that I had to literally walk into the service advisor’s office, unscheduled on 8/26/16, and ask what my problems were with my car since I had no communication with him or the dealership over a week periodI also find it very interesting that Kearny Mesa Toyota also says they performed an oil consumption test when my car reached 80,miles, and that there were no problems—which was trueDid Kearny Mesa Toyota also communicate to Toyota Motor Sales that there was a class action lawsuit against Toyota in on the exact issue of oil consumption in the exact car model and year that matched mine? I also had brought in my car at 83,miles and at 88,miles, and I did not have an oil consumption test performed either of those times how come? On [redacted] , when ‘Toyota Rav-Engine problems” is searched, the #issue on that model is of “excessive oil consumption” at the average distance of 96,milesMy vehicle only had 92,miles, and I had come in previously for regular service each time with no mentioned problemsI had also mentioned in a previous response that my car had damages to be repaired with the cause being “oil burning”, which was told to me by the service advisors and managersBut somehow they only way they were going to “prove” that was the issue with excessive oil consumption was to repair and replace my engine’s parts, which would fix the car and assumingly the problems as wellThis seems incredibly counterintuitive to what the situation actually showed based on the damagesI would also like to mention that I had to REQUEST an oil consumption test on 8/24/at 4:PM to the service advisor because I wanted to make sure my car was functioningInitially he said I did not need to run the test because all the parts were fixed, but I insisted since there had already been a great deal of dishonesty and lack of communicationWhen asking about why the Warranty Enhancement Program was not utilized, it was only if my car’s engine failed the testBut the test could not be performed due to damages in the engine Was any of this communicated to Toyota Motor Sales in the 24-day period that my vehicle was at Kearny Mesa Toyota? I also would like to note that when I previously brought in my car at 88,miles, the last time before this ordeal had occurred, I stated that there was a drivability concernThis is a direct quote from the receipt when I brought my car in for service: “Customer states humming noise after first start, sounds like from under the engine areaLasts for 10-seconds then goes awayDoes not feel the humming noise through the brakes.” This noise still occurs to this day at various times, and I was assured in that previous service appointment that there was no problem within the engine in regards to that noiseThere were bigger issues at the most recent time I brought my vehicle in for these repairs, so it never got noted that it was still a concernI also contacted Toyota Motor Sales myself directly on 10/7/about this case, and they said that it was Kearny Mesa Toyota’s responsibility to deal with this situation in regards to this issue since they had performed all the recommended service on my car.Bottom line, IF the car engine was rebuilt in this case, an individual would assume it would pass the oil consumption testSo, I feel that Kearny Mesa Toyota is being fraudulent in their claim of communicationTherefore, I am suffering to the tune of $for this dishonestyI still am seeking a reimbursement Regards, [redacted]
I apologize for your inconvenience You bought a vehicle that was under factory warranty with [redacted] so I'm assuming you took the vehicle to them for whatever repairs were needed as I show no history in our service department after the sale It is not uncommon for vehicles to have issues now and again and unfortunately it does cause an inconvenience but non of this was brought to our attention to assist until we called you to collect the money you owe us as per your written sales agreement We extended the courtesy to you do defer a payment and I am unaware of anything we did wrong here at the dealership Unfortunately, using this inconvenience you've had as a reason for you to determine you do not owe us is unacceptable Your balance of $is due and will continue to be To settle this, please reply to this you are in agreement and I will have someone reach out to you to collect payment Otherwise, we will take another coarse of action
On behalf of Mr [redacted] our service director [redacted] made contact with Mr [redacted] After discussing the clients concerns it was determined that Mr [redacted] 's request for reimbursment of $was fair and resonableWe will be issuing a check for the sum requested
First I would like to address and apologize for the delays in communication on our partThis was a complicated case that we were diligently working with Toyota Motor Sales onThe first step that Toyota required was to have the owner authorize a dismantling and inspection of the engine to determine the cause of failureWe tried our very best to get Toyota to cover this initial expense but were unwilling to as the vehicle is outside of the standard factory warrantySo the owner authorized the tear down of the engine for inspectionDue to the scope of removing the engine and taking it apart for inspection only contributed to the delays in communication to the customerUpon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engineWe were in communication with Toyota extensively trying to get authorization from Toyota for the needed repairsThere is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operationToyota stated that the customer would need to authorize the repairs and once the engine is operational they would approve the oil consumption testsToyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor SalesWe deeply value this clients relationship with Kearny Mesa Toyota and we did everything in our power and ability to assist this client with the repairs needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have received an update from my credit reports [redacted] ON AUGUST 17th I HAVE RECEIVED INQUIRIES ON MY EXPERIAN CREDIT & INQUIRIES ON MY TRANSUNION CREDIT REPORT FOR VEHICLE [redacted] [redacted] the amazing salesman employee at Kearny Mesa Toyota desperately trying to get me approved for a $vehicle had placed extraordinary amount of inquiries on my credit report drastically dropping my credit score did not inform me of the possibility for more then inquiry appearing on each of my credit reports before running my creditI have submitted many applications for vehicles before and I have never received more then inquiry per vehicleI am extremely disappointed management Mr[redacted] refused to compromise was extremely rude and did not do anything at all regarding solving this matter this was the worst experience that I ever had and biggest credit mistake that I ever caused to myself by allowing them to run my credit [redacted] ***I would like the dealership to submit a letter to Experian to remove inquiries out of the inquiries that they had placed on my credit reportI would like the dealership to submit a letter to Transunion to remove inquiries out of the inquiries that they had placed on my credit report Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
To Whom It May Concern, The client is expressing dissatisfaction with Kearny Mesa Toyota however we are only the messenger and the decision to decline warranty coverage was made solely by Toyota Motor Sales The customer experienced significant delays in the repair of the vehicle due to the ongoing efforts of Kearny Mesa Toyota to advocate for the client to Toyota Motor Sales requesting to assist the client with the repairs neededThe ultimate decision was made by Toyota Motor Sales that the engine repair is not a warrantable conditionHowever Toyota Motor Sales approved a degree of consideration that if the client approves the repairs needed then Kearny Mesa Toyota can perform a second oil consumption testA oil consumption test was originally performed at 80,miles and Toyota Motor Sales deemed the level of oil consumption as within tolerable allowances at that timePer Toyota Motor Sales if the vehicle fails the second oil consumption test after the repairs are performed then the client can seek reimbursement for the engine repairs directly from Toyota Motor SalesOnce the engine repairs were completed we performed the first part of the oil consumption testThe client returned with the vehicle on 9/24/and Kearny Mesa Toyota performed the second part of the oil consumption testIt was determined by Toyota Motor Sales that the level of oil consumption is within tolerable allowances and therefore the engine is not consuming an excessive quantity of motor oilTo clarify the decision of allowable or excessive oil consumption is not made by Kearny Mesa Toyota and is solely made by Toyota Motor Sales Kearny Mesa Toyota is in the position to only perform repairs in accordance with Toyota Motor Sales repair procedures and approvalsIf we had the approval from Toyota Motor Sales to repair the damage inflicted from the lack of lubrication we would certainly do soHowever this was not the case as Toyota Motor Sales declined warranty coverage for this conditionThe client will need express their concerns directly with Toyota Motor Sales as Kearny Mesa Toyota has no control on the decisions of warranty repair considerations
This is very concerning complaint. Mr*** claims he's had a problem with the vehicle but no one here has heard anything from him about any issues he's had other than his deferred down payment that he refuses to pay. If he's spoken directly with someone here at the dealership
that did not give him the service he was expecting, I need to know who and when so I can address it directly with the employee to attempt a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have
reviewed the customers complaint as described and have reached out to Mr***
directly to extend a personal apology for the inconvenience he experiencedWe
are waiting for Mr*** to call our Service Director *** *** who will
be honoring MrWolfs request for a refund of
the labor associated with the brake
job that was performedMr*** will be receiving a refund in the sum of $
in the form of a check that will be issued by our business officeThe check
will be issued once our Service Director speaks to Mr*** and confirms his
mailing address.Thank you for bringing this matter to our attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with business respond due to Mr*** Underwood the salesman desperately trying to get me approved he should of informed me of the possibility for multiple inquiries appearing on my credit reports before running my credit but he did not inform meTherefore I am expecting the dealer to submit a letter to Experian and Transunion for the removal of the additional inquiries out of the inquiries that they had placed on my credit trying to get me approved I had only agreed expected to receive inquiry per credit report per vehicle like any other dealership that I allowed before to run my credit in the pastKearny Mesa Toyota dealership is not operating a fair system of running buyers credit having a total of inquiries for one vehicle is completely unacceptable and the dealership is refusing to solve this matter they have relied " oh well there is nothing that we can do at this point next time don't run your credit " which I find completely unpleasant and unprofessional respond by *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[I received an email by *** *** asking to choose a vehicle from their property and to trade the Hyundai inI've expressed I am not trading in and paying negative equityFurthermore, I purchased another vehicle from a dealership in Santa Clarita as the Hyundai was a risk on the highways*** *** also called and left a message with no solutionsI called this morning and left a message, and I have contacted an attorney, and unless Kearny Mesa Toyota wants to write a check for what I stated previously, and for additional out of pocket expenses paid to ***, totaling $6,000, then there is no resolution.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In response to Mr***'s comments, we have reviewed the details of the transaction and are unable to accommodate the removal of his inquires Mr [redacted] submitted an online request to us Within our online submission tool there are disclosures and boxes that he checked that fully disclose that more than one inquiry can be run We initially run credit to identify what type of lender we will need to submit a loan to There are different lenders that specialize in different types of credit so we ran credit reports to find the report with the highest score To clarify, we ran his credit time per credit bureau(Trans Union, Equifax and Experian) So each credit report would only show inquiry from us The others are from lenders we sent applications to as disclosed in our terms and agreements Sometimes loans are turned down so in those instances we will submit to other lenders until we receive an approval, which we did If Mr***'s loan would have been approved on the first attempt, we would have stopped there Inquires alone will not significantly hurt credit scores as much as the persons credit itself Because all of this was done within compliance, there is no way that I am aware of to remove inquiries This has been explained to Mr [redacted] but unfortunately he is not satisfied
Date Sent: 8/29/1:54:PMThat many lenders were utilized because that many lenders were required to achieve an approval There are many customers who apply for credit and based on many factors such as the vehicle itself, loan amount, credit worthiness, etc., not all lenders approve the overall package This is common with most lending and has been for years I understand Mr [redacted] has had different experiences in years past but the circumstances where most likely different We could have stopped at the first denial but based on Mr***'s submission and conversations with Mr [redacted] we proceeded to achieve a loan approval which we did We are unaware of any process that removes credit inquires for properly submitted applications and apologize for any inconvenience this has caused Mr***
Upon review by our service director [redacted] it has been determined that Kearny Mesa Toyota is correct in the determination that the clients concerns are in fact accident related, affected by non-Toyota suspension components or is a wear item and therefore are not applicable under Toyota New Car Limited Warranty terms and conditionsThe client had the following concerns: CUSTOMER STATES REAR BRAKE LIGHTS CONDENSE WATER INSIDE THE LIGHTUpon inspection it was found that the vehicle had been in an accident and water/condensation inside the light is related to the seal being compromised from the accident and is not covered under the Toyota New Car Limited WarrantyCUSTOMER STATES CLICKING NOISE FROM PASSENGER WHEEL AREA, PRIMARILY FROM UNDER THE VEHICLEUNDER LOW SPEEDS BUMPS AND TURNSConcerns are directly related to non-Toyota suspension components installed and are not covered by Toyota New Car Limited WarrantyCUSTOMER STATES CLUTCH FEELS LIGHTER THAN IT SHOULD, PLEASE INVESTIGATE AND ADVISEClutch components are considered wear items and therefore are not covered by the Toyota New Car Limited WarrantyIt is unfortunate that Kearny Mesa Toyota had to be the bearer of bad news and advise the client that the concerns stated with the vehicle are not covered under the Toyota New Car Limited WarrantyWe cannot bill Toyota for any of these items of concern or repairs that may need to be performed as they are not applicable for coverage under the Toyota warranty terms and conditionsWe would be happy to provide the client with an estimate to address and resolve the concerns statedIf the owner would like an estimate for repairs please ask him to call [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with business respond due to Mr [redacted] Underwood the salesman desperately trying to get me approved he should of informed me of the possibility for multiple inquiries appearing on my credit reports before running my credit but he did not inform meTherefore I am expecting the dealer to submit a letter to Experian and Transunion for the removal of the additional inquiries out of the inquiries that they had placed on my credit trying to get me approved I had only agreed expected to receive inquiry per credit report per vehicle like any other dealership that I allowed before to run my credit in the pastKearny Mesa Toyota dealership is not operating a fair system of running buyers credit having a total of inquiries for one vehicle is completely unacceptable and the dealership is refusing to solve this matter they have relied " oh well there is nothing that we can do at this point next time don't run your credit " which I find completely unpleasant and unprofessional respond by [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I’m not sure how diligently Kearny Mesa Toyota was working with Toyota Motor Sales, Incconsidering I had to call them myself, and start a case with themKearny Mesa Toyota claimed: “ the owner authorized the tear down of the engine for inspection.” What they failed to mention is that they told me I would ONLY be able to do the oil consumption test if I authorized the engine tear downKearny Mesa Toyota also said in their response: “Upon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engine.” This becomes very confusing to me, because the service advisor that I originally spoke with went through my car’s service history and said this was no failure on my part, but of the manufacturer, and he assured me that Toyota would most likely cover itI would also like to point out that I brought my car in at the time it needed service from the date/distance they recommendedI have religiously come in at every service appointment I was ordered to come in for, and I was even shown, in detail, my vehicle records of service by the service advisor on the company’s computer, which showed each recorded time I had come in, and what services had been performedThey also note that: "There is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operation.” OF COURSE THEY COULD NOT DO THE OIL CONSUMPTION TEST! THEY TOLD ME THEY HAD TO TAKE THE ENGINE APART! This seems to be a no win situation for me, as I was told they had to take it apart BEFORE I was told about an oil consumption testThis dealership should have asked Toyota first about the oil consumption testWhy would Toyota not cover this procedure if they knew and have a warranty extension for this reason? They also said: "Toyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor Sales.” I would imagine with all the new repairs and a rebuilt engine, the car would now pass the oil consumption test since they knew about the issue In the interim, I am out $6379.89.I would also like to add that there was an extreme lack of communication I had between 8/18/and 8/26/16, and I personally had to go visit Kearny Mesa Toyota directly and tried talking to the original service advisor in-person to get some answersAnd again, I had taken notes on each day and recorded exact times that I dealt with Toyota Motor Sales and Kearny Mesa Toyota in the 24-day period my car was at the Kearny Mesa Service center Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I really fail to see how Kearny Mesa Toyota can accept no responsibility in this particular caseThey claim that they are only “the Messenger”, but yet they have failed on numerous occasions to thoroughly answer the majority of the questions I proposed as to why my car had the various issues it did, and why Toyota Motor Sales would not cover the damages on this car model’s year As I mentioned in the two previous submissions, I had called on 8/17/after not hearing any status at all on my car, and I was put on hold for minutes before being hung up onI also mentioned in a previous response via Revdex.com that I had to literally walk into the service advisor’s office, unscheduled on 8/26/16, and ask what my problems were with my car since I had no communication with him or the dealership over a week periodI also find it very interesting that Kearny Mesa Toyota also says they performed an oil consumption test when my car reached 80,miles, and that there were no problems—which was trueDid Kearny Mesa Toyota also communicate to Toyota Motor Sales that there was a class action lawsuit against Toyota in on the exact issue of oil consumption in the exact car model and year that matched mine? I also had brought in my car at 83,miles and at 88,miles, and I did not have an oil consumption test performed either of those times how come? On [redacted] , when ‘Toyota Rav-Engine problems” is searched, the #issue on that model is of “excessive oil consumption” at the average distance of 96,milesMy vehicle only had 92,miles, and I had come in previously for regular service each time with no mentioned problemsI had also mentioned in a previous response that my car had damages to be repaired with the cause being “oil burning”, which was told to me by the service advisors and managersBut somehow they only way they were going to “prove” that was the issue with excessive oil consumption was to repair and replace my engine’s parts, which would fix the car and assumingly the problems as wellThis seems incredibly counterintuitive to what the situation actually showed based on the damagesI would also like to mention that I had to REQUEST an oil consumption test on 8/24/at 4:PM to the service advisor because I wanted to make sure my car was functioningInitially he said I did not need to run the test because all the parts were fixed, but I insisted since there had already been a great deal of dishonesty and lack of communicationWhen asking about why the Warranty Enhancement Program was not utilized, it was only if my car’s engine failed the testBut the test could not be performed due to damages in the engine Was any of this communicated to Toyota Motor Sales in the 24-day period that my vehicle was at Kearny Mesa Toyota? I also would like to note that when I previously brought in my car at 88,miles, the last time before this ordeal had occurred, I stated that there was a drivability concernThis is a direct quote from the receipt when I brought my car in for service: “Customer states humming noise after first start, sounds like from under the engine areaLasts for 10-seconds then goes awayDoes not feel the humming noise through the brakes.” This noise still occurs to this day at various times, and I was assured in that previous service appointment that there was no problem within the engine in regards to that noiseThere were bigger issues at the most recent time I brought my vehicle in for these repairs, so it never got noted that it was still a concernI also contacted Toyota Motor Sales myself directly on 10/7/about this case, and they said that it was Kearny Mesa Toyota’s responsibility to deal with this situation in regards to this issue since they had performed all the recommended service on my car.Bottom line, IF the car engine was rebuilt in this case, an individual would assume it would pass the oil consumption testSo, I feel that Kearny Mesa Toyota is being fraudulent in their claim of communicationTherefore, I am suffering to the tune of $for this dishonestyI still am seeking a reimbursement Regards, [redacted]
I apologize for your inconvenience You bought a vehicle that was under factory warranty with [redacted] so I'm assuming you took the vehicle to them for whatever repairs were needed as I show no history in our service department after the sale It is not uncommon for vehicles to have issues now and again and unfortunately it does cause an inconvenience but non of this was brought to our attention to assist until we called you to collect the money you owe us as per your written sales agreement We extended the courtesy to you do defer a payment and I am unaware of anything we did wrong here at the dealership Unfortunately, using this inconvenience you've had as a reason for you to determine you do not owe us is unacceptable Your balance of $is due and will continue to be To settle this, please reply to this you are in agreement and I will have someone reach out to you to collect payment Otherwise, we will take another coarse of action
On behalf of Mr [redacted] our service director [redacted] made contact with Mr [redacted] After discussing the clients concerns it was determined that Mr [redacted] 's request for reimbursment of $was fair and resonableWe will be issuing a check for the sum requested
First I would like to address and apologize for the delays in communication on our partThis was a complicated case that we were diligently working with Toyota Motor Sales onThe first step that Toyota required was to have the owner authorize a dismantling and inspection of the engine to determine the cause of failureWe tried our very best to get Toyota to cover this initial expense but were unwilling to as the vehicle is outside of the standard factory warrantySo the owner authorized the tear down of the engine for inspectionDue to the scope of removing the engine and taking it apart for inspection only contributed to the delays in communication to the customerUpon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engineWe were in communication with Toyota extensively trying to get authorization from Toyota for the needed repairsThere is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operationToyota stated that the customer would need to authorize the repairs and once the engine is operational they would approve the oil consumption testsToyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor SalesWe deeply value this clients relationship with Kearny Mesa Toyota and we did everything in our power and ability to assist this client with the repairs needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have received an update from my credit reports [redacted] ON AUGUST 17th I HAVE RECEIVED INQUIRIES ON MY EXPERIAN CREDIT & INQUIRIES ON MY TRANSUNION CREDIT REPORT FOR VEHICLE [redacted] [redacted] the amazing salesman employee at Kearny Mesa Toyota desperately trying to get me approved for a $vehicle had placed extraordinary amount of inquiries on my credit report drastically dropping my credit score did not inform me of the possibility for more then inquiry appearing on each of my credit reports before running my creditI have submitted many applications for vehicles before and I have never received more then inquiry per vehicleI am extremely disappointed management Mr[redacted] refused to compromise was extremely rude and did not do anything at all regarding solving this matter this was the worst experience that I ever had and biggest credit mistake that I ever caused to myself by allowing them to run my credit [redacted] ***I would like the dealership to submit a letter to Experian to remove inquiries out of the inquiries that they had placed on my credit reportI would like the dealership to submit a letter to Transunion to remove inquiries out of the inquiries that they had placed on my credit report Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reach out to the customer regarding this complaint and left a message
To Whom It May Concern, The client is expressing dissatisfaction with Kearny Mesa Toyota however we are only the messenger and the decision to decline warranty coverage was made solely by Toyota Motor Sales The customer experienced significant delays in the repair of the vehicle due to the ongoing efforts of Kearny Mesa Toyota to advocate for the client to Toyota Motor Sales requesting to assist the client with the repairs neededThe ultimate decision was made by Toyota Motor Sales that the engine repair is not a warrantable conditionHowever Toyota Motor Sales approved a degree of consideration that if the client approves the repairs needed then Kearny Mesa Toyota can perform a second oil consumption testA oil consumption test was originally performed at 80,miles and Toyota Motor Sales deemed the level of oil consumption as within tolerable allowances at that timePer Toyota Motor Sales if the vehicle fails the second oil consumption test after the repairs are performed then the client can seek reimbursement for the engine repairs directly from Toyota Motor SalesOnce the engine repairs were completed we performed the first part of the oil consumption testThe client returned with the vehicle on 9/24/and Kearny Mesa Toyota performed the second part of the oil consumption testIt was determined by Toyota Motor Sales that the level of oil consumption is within tolerable allowances and therefore the engine is not consuming an excessive quantity of motor oilTo clarify the decision of allowable or excessive oil consumption is not made by Kearny Mesa Toyota and is solely made by Toyota Motor Sales Kearny Mesa Toyota is in the position to only perform repairs in accordance with Toyota Motor Sales repair procedures and approvalsIf we had the approval from Toyota Motor Sales to repair the damage inflicted from the lack of lubrication we would certainly do soHowever this was not the case as Toyota Motor Sales declined warranty coverage for this conditionThe client will need express their concerns directly with Toyota Motor Sales as Kearny Mesa Toyota has no control on the decisions of warranty repair considerations
This is very concerning complaint. Mr*** claims he's had a problem with the vehicle but no one here has heard anything from him about any issues he's had other than his deferred down payment that he refuses to pay. If he's spoken directly with someone here at the dealership
that did not give him the service he was expecting, I need to know who and when so I can address it directly with the employee to attempt a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have
reviewed the customers complaint as described and have reached out to Mr***
directly to extend a personal apology for the inconvenience he experiencedWe
are waiting for Mr*** to call our Service Director *** *** who will
be honoring MrWolfs request for a refund of
the labor associated with the brake
job that was performedMr*** will be receiving a refund in the sum of $
in the form of a check that will be issued by our business officeThe check
will be issued once our Service Director speaks to Mr*** and confirms his
mailing address.Thank you for bringing this matter to our attention
I have reach out to the customer regarding this complaint and left a message
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with business respond due to Mr*** Underwood the salesman desperately trying to get me approved he should of informed me of the possibility for multiple inquiries appearing on my credit reports before running my credit but he did not inform meTherefore I am expecting the dealer to submit a letter to Experian and Transunion for the removal of the additional inquiries out of the inquiries that they had placed on my credit trying to get me approved I had only agreed expected to receive inquiry per credit report per vehicle like any other dealership that I allowed before to run my credit in the pastKearny Mesa Toyota dealership is not operating a fair system of running buyers credit having a total of inquiries for one vehicle is completely unacceptable and the dealership is refusing to solve this matter they have relied " oh well there is nothing that we can do at this point next time don't run your credit " which I find completely unpleasant and unprofessional respond by *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[I received an email by *** *** asking to choose a vehicle from their property and to trade the Hyundai inI've expressed I am not trading in and paying negative equityFurthermore, I purchased another vehicle from a dealership in Santa Clarita as the Hyundai was a risk on the highways*** *** also called and left a message with no solutionsI called this morning and left a message, and I have contacted an attorney, and unless Kearny Mesa Toyota wants to write a check for what I stated previously, and for additional out of pocket expenses paid to ***, totaling $6,000, then there is no resolution.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***