To Whom It May Concern, As stated previously this decision was and is made by Toyota Motor Sales and we highly recommend that the client addresses this matter with Toyota Motor Sales directlyTheir contact information is *** or *** Kearny Mesa Toyota is in the position to advocate for the customer and we did so extensively while the vehicle was in our possession but ultimately the decision was made by Toyota Motor Sales and Kearny Mesa Toyota must follow the directives given by Toyota Motor SalesIf the client is successful in reaching a resolution with Toyota Motor Sales then Kearny Mesa Toyota will be happy to follow the decision given by Toyota Motor Sales
On behalf of Mr*** our service director *** *** made contact with Mr***After discussing the clients concerns it was determined that Mr***'s request for reimbursment of $115.00 was fair and resonableWe will be issuing a check for the sum requested
Date Sent: 8/29/1:54:PMThat many lenders were utilized because that many lenders were required to achieve an approval. There are many customers who apply for credit and based on many factors such as the vehicle itself, loan amount, credit worthiness, etc., not all lenders approve the overall package. This is common with most lending and has been for years. I understand Mr*** has had different experiences in years past but the circumstances where most likely different. We could have stopped at the first denial but based on Mr***'s submission and conversations with Mr*** we proceeded to achieve a loan approval which we did. We are unaware of any process that removes credit inquires for properly submitted applications and apologize for any inconvenience this has caused Mr***
First I would like to address and apologize for the delays in communication on our part. This was a complicated case that we were diligently working with Toyota Motor Sales onThe first step that Toyota required was to have the owner authorize a dismantling and inspection of the engine to
determine the cause of failureWe tried our very best to get Toyota to cover this initial expense but were unwilling to as the vehicle is outside of the standard factory warrantySo the owner authorized the tear down of the engine for inspectionDue to the scope of removing the engine and taking it apart for inspection only contributed to the delays in communication to the customerUpon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engineWe were in communication with Toyota extensively trying to get authorization from Toyota for the needed repairsThere is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operationToyota stated that the customer would need to authorize the repairs and once the engine is operational they would approve the oil consumption testsToyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor SalesWe deeply value this clients relationship with Kearny Mesa Toyota and we did everything in our power and ability to assist this client with the repairs needed
I apologize for your inconvenience. You bought a vehicle that was under factory warranty with *** so I'm assuming you took the vehicle to them for whatever repairs were needed as I show no history in our service department after the sale. It is not uncommon for vehicles to have issues now and again and unfortunately it does cause an inconvenience but non of this was brought to our attention to assist until we called you to collect the money you owe us as per your written sales agreement. We extended the courtesy to you do defer a payment and I am unaware of anything we did wrong here at the dealership. Unfortunately, using this inconvenience you've had as a reason for you to determine you do not owe us is unacceptable. Your balance of $is due and will continue to be. To settle this, please reply to this you are in agreement and I will have someone reach out to you to collect payment. Otherwise, we will take another coarse of action
Upon review by our service director *** *** it has been determined that Kearny Mesa Toyota is correct in the determination that the clients concerns are in fact accident related, affected by non-Toyota suspension components or is a wear item and therefore are not applicable under Toyota
New Car Limited Warranty terms and conditionsThe client had the following concerns: CUSTOMER STATES REAR BRAKE LIGHTS CONDENSE WATER INSIDE THE LIGHTUpon inspection it was found that the vehicle had been in an accident and water/condensation inside the light is related to the seal being compromised from the accident and is not covered under the Toyota New Car Limited WarrantyCUSTOMER STATES CLICKING NOISE FROM PASSENGER WHEEL AREA, PRIMARILY FROM UNDER THE VEHICLEUNDER LOW SPEEDS BUMPS AND TURNSConcerns are directly related to non-Toyota suspension components installed and are not covered by Toyota New Car Limited WarrantyCUSTOMER STATES CLUTCH FEELS LIGHTER THAN IT SHOULD, PLEASE INVESTIGATE AND ADVISEClutch components are considered wear items and therefore are not covered by the Toyota New Car Limited WarrantyIt is unfortunate that Kearny Mesa Toyota had to be the bearer of bad news and advise the client that the concerns stated with the vehicle are not covered under the Toyota New Car Limited WarrantyWe cannot bill Toyota for any of these items of concern or repairs that may need to be performed as they are not applicable for coverage under the Toyota warranty terms and conditionsWe would be happy to provide the client with an estimate to address and resolve the concerns statedIf the owner would like an estimate for repairs please ask him to call *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received an update from my credit reports *** ON AUGUST 17th I HAVE RECEIVED INQUIRIES ON MY EXPERIAN CREDIT & INQUIRIES ON MY TRANSUNION CREDIT REPORT FOR VEHICLE *** *** the amazing salesman employee at Kearny Mesa Toyota desperately trying to get me approved for a $vehicle had placed extraordinary amount of inquiries on my credit report drastically dropping my credit score did not inform me of the possibility for more then inquiry appearing on each of my credit reports before running my creditI have submitted many applications for vehicles before and I have never received more then inquiry per vehicleI am extremely disappointed management Mr.*** refused to compromise was extremely rude and did not do anything at all regarding solving this matter this was the worst experience that I ever had and biggest credit mistake that I ever caused to myself by allowing them to run my credit*** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** ***I would like the dealership to submit a letter to Experian to remove inquiries out of the inquiries that they had placed on my credit reportI would like the dealership to submit a letter to Transunion to remove inquiries out of the inquiries that they had placed on my credit report
Regards,
*** ***
Revdex.com:
Please let the respondent know that I was called by the woman who handled the purchase paperwork about weeks later demanding the $deferred down paymentIt was to her that I explained the situationShe said the dealership was not going to waive the payemt even though I lost hundreds in wages with a car out of commissionI just got the car back after hours without being able to earn a living, My losses approach $1,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I’m not sure how diligently Kearny Mesa Toyota was working with Toyota Motor Sales, Incconsidering I had to call them myself, and start a case with themKearny Mesa Toyota claimed: “…the owner authorized the tear down of the engine for inspection.” What they failed to mention is that they told me I would ONLY be able to do the oil consumption test if I authorized the engine tear downKearny Mesa Toyota also said in their response: “Upon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engine.” This becomes very confusing to me, because the service advisor that I originally spoke with went through my car’s service history and said this was no failure on my part, but of the manufacturer, and he assured me that Toyota would most likely cover itI would also like to point out that I brought my car in at the time it needed service from the date/distance they recommendedI have religiously come in at every service appointment I was ordered to come in for, and I was even shown, in detail, my vehicle records of service by the service advisor on the company’s computer, which showed each recorded time I had come in, and what services had been performedThey also note that: "There is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operation.” OF COURSE THEY COULD NOT DO THE OIL CONSUMPTION TEST! THEY TOLD ME THEY HAD TO TAKE THE ENGINE APART! This seems to be a no win situation for me, as I was told they had to take it apart BEFORE I was told about an oil consumption testThis dealership should have asked Toyota first about the oil consumption testWhy would Toyota not cover this procedure if they knew and have a warranty extension for this reason? They also said: "Toyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor Sales.” I would imagine with all the new repairs and a rebuilt engine, the car would now pass the oil consumption test since they knew about the issue. In the interim, I am out $6379.89.I would also like to add that there was an extreme lack of communication I had between 8/18/and 8/26/16, and I personally had to go visit Kearny Mesa Toyota directly and tried talking to the original service advisor in-person to get some answersAnd again, I had taken notes on each day and recorded exact times that I dealt with Toyota Motor Sales and Kearny Mesa Toyota in the 24-day period my car was at the Kearny Mesa Service center
Regards,
*** ***
In response to Mr***'s comments, we have reviewed the details of the transaction and are unable to accommodate the removal of his inquires. Mr*** submitted an online request to us. Within our online submission tool there are disclosures and boxes that he checked that fully
disclose that more than one inquiry can be run. We initially run credit to identify what type of lender we will need to submit a loan to. There are different lenders that specialize in different types of credit so we ran credit reports to find the report with the highest score. To clarify, we ran his credit time per credit bureau(Trans Union, Equifax and Experian). So each credit report would only show inquiry from us. The others are from lenders we sent applications to as disclosed in our terms and agreements. Sometimes loans are turned down so in those instances we will submit to other lenders until we receive an approval, which we did. If Mr***'s loan would have been approved on the first attempt, we would have stopped there. Inquires alone will not significantly hurt credit scores as much as the persons credit itself. Because all of this was done within compliance, there is no way that I am aware of to remove inquiries. This has been explained to Mr *** but unfortunately he is not satisfied
To Whom It May Concern, As stated previously this decision was and is made by Toyota Motor Sales and we highly recommend that the client addresses this matter with Toyota Motor Sales directlyTheir contact information is *** or *** Kearny Mesa Toyota is in the position to advocate for the customer and we did so extensively while the vehicle was in our possession but ultimately the decision was made by Toyota Motor Sales and Kearny Mesa Toyota must follow the directives given by Toyota Motor SalesIf the client is successful in reaching a resolution with Toyota Motor Sales then Kearny Mesa Toyota will be happy to follow the decision given by Toyota Motor Sales
On behalf of Mr*** our service director *** *** made contact with Mr***After discussing the clients concerns it was determined that Mr***'s request for reimbursment of $115.00 was fair and resonableWe will be issuing a check for the sum requested
Date Sent: 8/29/1:54:PMThat many lenders were utilized because that many lenders were required to achieve an approval. There are many customers who apply for credit and based on many factors such as the vehicle itself, loan amount, credit worthiness, etc., not all lenders approve the overall package. This is common with most lending and has been for years. I understand Mr*** has had different experiences in years past but the circumstances where most likely different. We could have stopped at the first denial but based on Mr***'s submission and conversations with Mr*** we proceeded to achieve a loan approval which we did. We are unaware of any process that removes credit inquires for properly submitted applications and apologize for any inconvenience this has caused Mr***
First I would like to address and apologize for the delays in communication on our part. This was a complicated case that we were diligently working with Toyota Motor Sales onThe first step that Toyota required was to have the owner authorize a dismantling and inspection of the engine to
determine the cause of failureWe tried our very best to get Toyota to cover this initial expense but were unwilling to as the vehicle is outside of the standard factory warrantySo the owner authorized the tear down of the engine for inspectionDue to the scope of removing the engine and taking it apart for inspection only contributed to the delays in communication to the customerUpon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engineWe were in communication with Toyota extensively trying to get authorization from Toyota for the needed repairsThere is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operationToyota stated that the customer would need to authorize the repairs and once the engine is operational they would approve the oil consumption testsToyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor SalesWe deeply value this clients relationship with Kearny Mesa Toyota and we did everything in our power and ability to assist this client with the repairs needed
I apologize for your inconvenience. You bought a vehicle that was under factory warranty with *** so I'm assuming you took the vehicle to them for whatever repairs were needed as I show no history in our service department after the sale. It is not uncommon for vehicles to have issues now and again and unfortunately it does cause an inconvenience but non of this was brought to our attention to assist until we called you to collect the money you owe us as per your written sales agreement. We extended the courtesy to you do defer a payment and I am unaware of anything we did wrong here at the dealership. Unfortunately, using this inconvenience you've had as a reason for you to determine you do not owe us is unacceptable. Your balance of $is due and will continue to be. To settle this, please reply to this you are in agreement and I will have someone reach out to you to collect payment. Otherwise, we will take another coarse of action
Upon review by our service director *** *** it has been determined that Kearny Mesa Toyota is correct in the determination that the clients concerns are in fact accident related, affected by non-Toyota suspension components or is a wear item and therefore are not applicable under Toyota
New Car Limited Warranty terms and conditionsThe client had the following concerns: CUSTOMER STATES REAR BRAKE LIGHTS CONDENSE WATER INSIDE THE LIGHTUpon inspection it was found that the vehicle had been in an accident and water/condensation inside the light is related to the seal being compromised from the accident and is not covered under the Toyota New Car Limited WarrantyCUSTOMER STATES CLICKING NOISE FROM PASSENGER WHEEL AREA, PRIMARILY FROM UNDER THE VEHICLEUNDER LOW SPEEDS BUMPS AND TURNSConcerns are directly related to non-Toyota suspension components installed and are not covered by Toyota New Car Limited WarrantyCUSTOMER STATES CLUTCH FEELS LIGHTER THAN IT SHOULD, PLEASE INVESTIGATE AND ADVISEClutch components are considered wear items and therefore are not covered by the Toyota New Car Limited WarrantyIt is unfortunate that Kearny Mesa Toyota had to be the bearer of bad news and advise the client that the concerns stated with the vehicle are not covered under the Toyota New Car Limited WarrantyWe cannot bill Toyota for any of these items of concern or repairs that may need to be performed as they are not applicable for coverage under the Toyota warranty terms and conditionsWe would be happy to provide the client with an estimate to address and resolve the concerns statedIf the owner would like an estimate for repairs please ask him to call *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received an update from my credit reports *** ON AUGUST 17th I HAVE RECEIVED INQUIRIES ON MY EXPERIAN CREDIT & INQUIRIES ON MY TRANSUNION CREDIT REPORT FOR VEHICLE *** *** the amazing salesman employee at Kearny Mesa Toyota desperately trying to get me approved for a $vehicle had placed extraordinary amount of inquiries on my credit report drastically dropping my credit score did not inform me of the possibility for more then inquiry appearing on each of my credit reports before running my creditI have submitted many applications for vehicles before and I have never received more then inquiry per vehicleI am extremely disappointed management Mr.*** refused to compromise was extremely rude and did not do anything at all regarding solving this matter this was the worst experience that I ever had and biggest credit mistake that I ever caused to myself by allowing them to run my credit*** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** ***I would like the dealership to submit a letter to Experian to remove inquiries out of the inquiries that they had placed on my credit reportI would like the dealership to submit a letter to Transunion to remove inquiries out of the inquiries that they had placed on my credit report
Regards,
*** ***
Revdex.com:
Please let the respondent know that I was called by the woman who handled the purchase paperwork about weeks later demanding the $deferred down paymentIt was to her that I explained the situationShe said the dealership was not going to waive the payemt even though I lost hundreds in wages with a car out of commissionI just got the car back after hours without being able to earn a living, My losses approach $1,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I’m not sure how diligently Kearny Mesa Toyota was working with Toyota Motor Sales, Incconsidering I had to call them myself, and start a case with themKearny Mesa Toyota claimed: “…the owner authorized the tear down of the engine for inspection.” What they failed to mention is that they told me I would ONLY be able to do the oil consumption test if I authorized the engine tear downKearny Mesa Toyota also said in their response: “Upon tear down and inspection it was determined by Toyota Motor Sales that there was an internal failure due to a lack of lubrication within the engine.” This becomes very confusing to me, because the service advisor that I originally spoke with went through my car’s service history and said this was no failure on my part, but of the manufacturer, and he assured me that Toyota would most likely cover itI would also like to point out that I brought my car in at the time it needed service from the date/distance they recommendedI have religiously come in at every service appointment I was ordered to come in for, and I was even shown, in detail, my vehicle records of service by the service advisor on the company’s computer, which showed each recorded time I had come in, and what services had been performedThey also note that: "There is a warranty extension in relation to oil consumption on this vehicle and we were trying to get this covered by Toyota for the needed repairsToyota declined coverage as the oil consumption tests could not be performed due to the engines current state of operation.” OF COURSE THEY COULD NOT DO THE OIL CONSUMPTION TEST! THEY TOLD ME THEY HAD TO TAKE THE ENGINE APART! This seems to be a no win situation for me, as I was told they had to take it apart BEFORE I was told about an oil consumption testThis dealership should have asked Toyota first about the oil consumption testWhy would Toyota not cover this procedure if they knew and have a warranty extension for this reason? They also said: "Toyota stated that after the oil consumption tests are performed and it is determined that the engine has the excessive oil consumption condition then the customer can seek reimbursement for the repairs performed directly with Toyota Motor Sales.” I would imagine with all the new repairs and a rebuilt engine, the car would now pass the oil consumption test since they knew about the issue. In the interim, I am out $6379.89.I would also like to add that there was an extreme lack of communication I had between 8/18/and 8/26/16, and I personally had to go visit Kearny Mesa Toyota directly and tried talking to the original service advisor in-person to get some answersAnd again, I had taken notes on each day and recorded exact times that I dealt with Toyota Motor Sales and Kearny Mesa Toyota in the 24-day period my car was at the Kearny Mesa Service center
Regards,
*** ***
In response to Mr***'s comments, we have reviewed the details of the transaction and are unable to accommodate the removal of his inquires. Mr*** submitted an online request to us. Within our online submission tool there are disclosures and boxes that he checked that fully
disclose that more than one inquiry can be run. We initially run credit to identify what type of lender we will need to submit a loan to. There are different lenders that specialize in different types of credit so we ran credit reports to find the report with the highest score. To clarify, we ran his credit time per credit bureau(Trans Union, Equifax and Experian). So each credit report would only show inquiry from us. The others are from lenders we sent applications to as disclosed in our terms and agreements. Sometimes loans are turned down so in those instances we will submit to other lenders until we receive an approval, which we did. If Mr***'s loan would have been approved on the first attempt, we would have stopped there. Inquires alone will not significantly hurt credit scores as much as the persons credit itself. Because all of this was done within compliance, there is no way that I am aware of to remove inquiries. This has been explained to Mr *** but unfortunately he is not satisfied