Trinity Merchant Group

We attempted to contact Ms [redacted] in regards to her delinquent [redacted] Federal Credit Union / [redacted] auto account ending in [redacted] that was placed in our office for collectionsWe were asked to contact Ms [redacted] in an attempt to remedy the specific accountWe are asked to make contact with Ms [redacted] via any alternative phone numbers provided to us on her accountSince receiving the complaint, we have ceased any further attempts to contact Ms***We have closed and returned the account to our clientFurthermore, there will be NO more attempts to contact Ms [redacted] via any alternative phone numbers provided on her accountWe apologize for any inconvenience that we have causedPlease let us know if there is anything else that we can provideThank you, Atlantic Recovery Solutions, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We attempted to contact Ms [redacted] ( [redacted] ) in regards to her personal business matter that was placed in our officeThe matter that was placed in our office is listed under Ms [redacted] ’s maiden name, [redacted] We were requested to contact Ms [redacted] and try to remedy the matterAfter making a couple attempts to contact Ms [redacted] , we had no successOur company was not able to establish a confirmed phone number for Ms [redacted] Per our client, we were requested to attempt to contact Ms [redacted] via the alternative phone numbers listed on her fileAfter receiving the complaint, we were able to establish contact with Ms [redacted] She contacted our officeAt that time all the necessary information pertaining to her file was sent to Ms [redacted] ’s physical addressWe also removed all alternative phone numbers on her fileThere will not be further attempts to call Ms [redacted] from our office until we receive a response from herselfWe are currently awaiting a response from her

We attempted to contact Ms [redacted] in regards to her delinquent [redacted] retail account ending in [redacted] , that was placed in our office for collectionsWe were asked to contact Ms [redacted] in an attempt to remedy the specific accountAfter reviewing the notes and calls on the account, we were unable to confirm that our representative stated that we will be going after restitutionHowever, we can confirm that we made numerous attempts to contact Ms [redacted] Our last attempt to contact Ms [redacted] was on January 24th We can also confirm that a dunning / validation letter was sent to Ms [redacted] address in [redacted] , WAOur company is accredited with the Revdex.com and we have a “B” ratingWe are not a “boiler room”Since receiving the complaint, we have closed her account in our office and have returned it back to our clientThere will be NO further attempts to contact Ms [redacted] or any alternative phone numbers associated with her account from our officeWe apologize for any inconvenience that this may have causedThank you, Atlantic Recovery Solutions, LLC

We contacted Mr [redacted] in regards to his delinquent [redacted] Federal Credit Union / Auto account ending in [redacted] , that was placed in our office for collectionsWe were asked to contact Mr [redacted] in an attempt to remedy the specific accountWe are also asked to contact Mr [redacted] via any alternative phone numbers provided on his accountWhen we receive the accounts with our office, they come with several different phone numbers already listed on themAfter the original conversation with Ms [redacted] , Ms [redacted] was advised that we needed to make a final decision on which way the client needs to pursue the account Our complaint resolution manager, MrR., spoke to Mrand Ms [redacted] on October 31st He handled the complaint internallyFurthermore, after reviewing the recordings, we were able to determine that our representative did not follow our internal policies as far as customer serviceThat representative has been suspended without pay, and also he has been mandated to attend our re-training courseAlso, that representative has been removed from handling Mr [redacted] ’s account An arrangement was secured with our office, and his account is considered as paid and closeWe apologize for any inconvenience that this may have caused

Thank you for bringing this misunderstanding to our attentionYour account is scheduled close with no early termination, and corrective measures have been put in place to prevent this type misunderstanding from occurring with future clients

We contacted Ms [redacted] regarding a personal business matter that has been placed in our office for servicingAfter speaking with Ms [redacted] , our office was not able to come to a resolution regarding her accountAfter reviewing the recorded calls, we determined that two of our representatives did not follow our policies and proceduresWe try to work with our consumers to reach a mutual agreement for resolutionSince discovering these issues, we have reprimanded one of representatives and we have demoted anotherAlso, we implemented more monitoring and training classes, to make sure that these types of issues do not occur again

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although this is NOT my debt and I do not appreciate them including address when you say NOT to include any personal info, SHADY! Regards, [redacted]

We area debt recovery agencyOur company helps consumers resolve their delinquent financial obligations through payment plans or structured settlementsOur clients include financial companies, medical institutions and other credit providersI am writing to you in regards to the above case number for [redacted] , from [redacted] , NYIn regards to the complaint, we have carefully listened to calls made on this accountWe had determined that MsBdid act unprofessionallyShe has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance PolicyWe have requested all validating documents from our client and will have them provide them as soon as possibleSince receiving the customers' claim, we have closed and returned the account to our client for further reviewWe have ceased all collections activity on the account in our officeI hope this will provide Ms [redacted] with the best possible resolution on this matterPlease let me know if there is any additional information I can provide youThank you, Zachariah ACEO/ President Atlantic Recovery Solutions, LLC

We are writing to you in regards to a complaint filed against our office on behalf of [redacted] from [redacted] , [redacted] We attempted to contact Ms [redacted] in regards to her delinquent [redacted] College AccountHer [redacted] College account was placed in our office for collectionsThe account was placed in our office on behalf of a third party client we are contracted by We were requested to contact Ms [redacted] in order to remedy this specific accounts delinquencyAfter carefully reviewing all calls on the account we have determined that our representative violated Atlantic Recovery Solutions compliance policy and acted in an unprofessional mannerWe have taken the appropriate disciplinary action against this representativeAfter receiving the complaint we have ceased any further communication with Ms***We have closed her account in our office and have returned it back to our clientThere will be NO further attempts to contact Ms [redacted] from our officeWe do not have access to Ms***'s account any longerPlease let me know if there are any further questions or concernsThank you

We area debt recovery agencyOur company helps consumers resolve their delinquent financial obligations through payment plans or structured settlementsOur clients include financial companies, medical institutions and other credit providersI am writing to you in regards to the case for [redacted] [redacted] from [redacted] , FLIn regards to the complaint, we have carefully listened to calls made on this accountWe had determined that MrBdid act unprofessionallyHe has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance PolicyWe have requested all validating documents from our client and will have them provide them as soon as possibleSince receiving the customers' claim, we have closed and returned the account to our client for further reviewWe have ceased all collections activity on the account in our officeI hope this will provide Ms [redacted] with the best possible resolution on this matterPlease let me know if there is any additional information I can provide youThank you, Zachariah ACEO/ President Atlantic Recovery Solutions, LLC

We attempted to contact Mrs [redacted] in regards to her delinquent [redacted] Financial / [redacted] account ending in [redacted] , that was placed in our office for collectionsWe were asked to contact Mrs [redacted] in an attempt to remedy the specific accountWe are also asked to contact Mrs [redacted] via any alternative phone numbers provided on her accountWhen we receive the accounts with our office, they come with several different phone numbers already listed on themAfter contacting Mrs [redacted] in July 2017, Mrs [redacted] acknowledged the alleged accountFurthermore, Mrs [redacted] agreed on a repayment plan with our officeWe were requested to make one final attempt to contact Mrs [redacted] and to find out the circumstances of her declined paymentsAfter receiving the complaint we have ceased any further communication with Mrs [redacted] We have deleted all phone numbers associated with Mrs [redacted] Also, we have closed her account in our office and have returned it back to our clientThere will be NO further attempts to contact Mrs [redacted] or any alternative phone numbers from our officeWe apologize for any inconvenience that this may have causedThank you, Atlantic Recovery Solutions, LLC

We are writing to you in regards to the complaint filed to our office on behalf of Ms [redacted] We attempted to contact Ms [redacted] in regards to her son Mr [redacted] Ms [redacted] ’s phone number was provided on his account as an alternative number to get in contact with Mr [redacted] We needed to contact Mr [redacted] in regards to his personal business matter that was placed in our office for collectionsWe were requested to contact Mr [redacted] in an attempt to remedy the specific accountWe are requested to attempt all the phone numbers provided to us on Mr [redacted] ’s accountSince receiving the complaint, we were able to get in contact with Mr [redacted] directlyAdditionally, any other phone numbers listed on Mr [redacted] ’s account have been removedThere will be no further attempt to contact Mr [redacted] via any alternative numbersWe were able to reach a satisfactory agreement with Mr [redacted] We apologize for the inconveniencePlease let us know if there is anything else we can provideThank you, Atlantic Recovery Solutions, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. NOT satisfied..........YES confadintial information was left in my phone wether you believe it or not it is YOUR problem and I will let my lawyers do what they want to do now. I have the messages on my phone. Wether the number was private or not. You decide bit your company's name was left on there also and the harrassing of my family will NOT be left untolerated. Legall action has been taken. Thank you and God bless. (Why would you keep harassing my sister that lives in [redacted] when I live in [redacted] !?!?!?!!?!!!??? Anyways do not send a message back we will resolve this in court. Regards, [redacted]

We are writing to you in regards to the complaint filed to our office on behalf of Ms [redacted] We attempted to contact Ms [redacted] in regards to her daughter Ms [redacted] ***Ms [redacted] ’s phone number was provided on her account as an alternative number to leave a message for Ms***We contacted Ms [redacted] in regards to her delinquent [redacted] – [redacted] account ending in [redacted] , that was placed in our office for collectionsWe were requested to contact Ms [redacted] in an attempt to remedy the specific accountFurthermore, we do not show that this account had been resolved several years agoAlso, we do not show that this account had a joint user associated with itThis account has been placed in our office as still delinquent and only under Ms [redacted] as the obligated party on itWe cannot confirm that this account has been resolved priorAfter reviewing the recorded calls on this account, we were able to determine that the woman that Ms [redacted] was transferred to did not threaten her with a wage garnishmentWe simply stated that we need to make a final decision on behalf of our clientAfter receiving the complaint we have ceased any further communication with Ms [redacted] and Ms***We have closed her account in our office and have returned it back to our clientThere will be NO further attempts to contact Ms [redacted] or Ms [redacted] from our officePlease let us know if there is any further questions Thank you, Atlantic Recovery Solutions

A copy of the Validation Letter has been attached on this responseThe letter was sent out on 3-2-We feel confidant that Ms [redacted] will receive the letter by the middle of next weekAfter further review of the calls, we were able to determine that Ms [redacted] used profane language with our representative on 2/20/On the phone call on 2/24/2017, our representative, which is a team leader, tried to help Ms [redacted] and email her a copy of the same validation letter that's attached on this responseMs [redacted] continued to dispute the accountAt that point the request for the Validation letter was submittedAlso, at that time we closed her account with our officeWe have ceased any further activity on her account and we have returned her account to our clientThere will be no further attempts to contact Ms [redacted] from our officePlease let me know if there is anything else we can provideThank you

We are writing to you in regards to the complaint filed to our office on behalf of Ms [redacted] from [redacted] , **We attempted to contact Ms [redacted] in regards to her delinquent [redacted] account that was placed in our office for collectionsThe account was placed in our office on behalf of a third party client that we represent We were requested to contact Ms [redacted] in an attempt to remedy the specific accountWe were also asked to contact Ms [redacted] via any alternative phone numbers provided to us on her accountThe phone number that was provided on the complaint was not listed on Ms [redacted] ’s accountWe did not have a right contact number for Ms [redacted] prior to her calling into our office The reason that Ms [redacted] was asked to provide us with the last four numbers of her social security number is that we are mandated to confirm the identity of the consumer we are speaking with, due to identification purposesWe are required by state and federal law to obtain that information before disclosing the nature of the callFurthermore, we did send the required letter to Ms [redacted] ’s address in [redacted] , ** After receiving the complaint we have ceased any further communication with Ms [redacted] We have closed her account in our office and have returned it back to our clientThere will be NO further attempts to contact Ms [redacted] from our officeWe do not have access to Ms [redacted] ’s account any longerPlease let us know if there are any more questionsThank you, Atlantic Recovery Solutions

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this timeFor clarification, just to make sure we are on the same page, the phone number that leads to my desk phone is ###-###-####His name is [redacted] He no longer works here at [redacted] I trust that there will be no more automated phone calls from their office after this point because I will be saving records and statementsThank you for your response to this issueThank you Regards, [redacted] ***

We attempted to contact Mrs*** *** in regards to her delinquent *** *** Federal Credit Union account ending in ***, that was placed in our office for collectionsWe were asked to contact Mrs*** in an attempt to remedy the specific accountWe are also asked to
contact Mrs*** via any alternative phone numbers provided on her accountWhen we receive the accounts with our office, they come with several different phone numbers already listed on themThis account was placed with us November 6th We have not made any attempt to contact Ms*** before that dateOur records indicate that we only made two attempts to contact Ms***The account that is in our office was opened August and it was charged off July This account is not covered by Mr***’s bankruptcy in We have also sent a letter regarding this matter to Ms***’s address in *** ***, **After receiving the complaint we have ceased any further communication with Mrs***We have deleted all phone numbers associated with Mrs***Also, we have closed her account in our office and have returned it back to our clientThere will be NO further attempts to contact Mrs*** or any alternative phone numbers from our office

Since receiving the complaint, we have been in contact with Ms***Currently, we are resolving this issuer with the consumer directly Additionally, MrBhas been re-assigned to this filePlease let us know if there is anything else we can provideThank you, Atlantic Recovery
Solutions, LLC