Trinity Merchant Group

We are a debt recovery agencyOur company helps consumers resolve their delinquent financial obligations through payment plans or structured settlementsOur clients include financial companies, medical institutions and other credit providersI am writing to you in regards to the above case number
for *** * ***, from *** ***, TXOur representative attempted to find location information for our customer, the complainants adult sonThis is allowed by lawSince receiving the complaint we have closed and returned the account to our client for further reviewWe have ceased all collections activity on the account in our officeI hope this will provide Mr*** with the best possible resolution on this matterPlease let me know if there is any additional information I can provide youThank you, Christine LChief Compliance Officer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I believe that the client who threatened to go into my wife's account and take her money should be released from business. When a customer is being threatened with something to this extent, no pay for several days and taking a training course does not compensate for their actions. This is basically a slap on the wrist. You should be holding your companies standards to a higher level than this. I want to avoid this situation to any other clients you have. If this is something your business does on a daily basis, shame on you. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But they never sent me any letters like they have stated.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. NOT satisfied..........YES confadintial information was left in my phone wether you believe it or not it is YOUR problem and I will let my lawyers do what they want to do now. I have the messages on my phone. Wether the number was private or not. You decide bit your company's name was left on there also and the harrassing of my family will NOT be left untolerated. Legall action has been taken. Thank you and God bless. (Why would you keep harassing my sister that lives in [redacted] when I live in [redacted]!?!?!?!!?!!!???  Anyways do not send a message back we will resolve this in court.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although this is NOT my debt and I do not appreciate them including address when you say NOT to include any personal info, SHADY!
Regards,
[redacted]

We area debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...

for [redacted], from [redacted], NY. In regards to the complaint, we have carefully listened to calls made on this account. We had determined that Ms. B. did act unprofessionally. She has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance Policy. We have requested all validating documents from our client and will have them provide them as soon as possible. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC

I would like for that company to remove an credit inquiry that they put on my [redacted] credit report without my authorization. Once that has been removed I will be totally satisfied.

We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies and other credit providers. I am writing to you in regards to the above case for [redacted],...

from [redacted], CA.   We have carefully listened to all calls made on this account. We have determined that Mr. M. had treated the customer courteously and professionally. Mr. M. did follow the proper procedure when handling this account. I have uploaded the call for your review. Since receiving the customers’ claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you.

We attempted to contact Ms. [redacted] in regards to her delinquent [redacted] Bank / [redacted] account ending in [redacted], that was placed in our office for collections. We were asked to contact Ms. [redacted] in an attempt to remedy the specific account. We received this account in our office on January...

25th 2018. After reviewing the notes and calls on the account, we able to confirm that only three attempts were made to contact Ms. [redacted] in a course of a month. We can also confirm that a dunning / validation letter was sent to Ms. [redacted]’s address in [redacted], **. Since receiving the complaint, we have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] or any alternative phone numbers associated with her account from our office. We apologize for any inconvenience that this may have caused.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; so long as Atlantic Recovery Solutions cease all contact in this matter.
Regards,
[redacted]

We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted]. We attempted to contact Ms. [redacted] in regards to her son Mr. [redacted]. Ms. [redacted]’s phone number was provided on his account as an alternative number to get in contact with Mr. [redacted]. We needed...

to contact Mr. [redacted] in regards to his personal business matter that was placed in our office for collections. We were requested to contact Mr. [redacted] in an attempt to remedy the specific account. We are requested to attempt all the phone numbers provided to us on Mr. [redacted]’s account. Since receiving the complaint, we were able to get in contact with Mr. [redacted] directly. Additionally, any other phone numbers listed on Mr. [redacted]’s account have been removed. There will be no further attempt to contact Mr. [redacted] via any alternative numbers. We were able to reach a satisfactory agreement with Mr. [redacted]. We apologize for the inconvenience. Please let us know if there is anything else we can provide. Thank you, Atlantic Recovery Solutions, LLC.

Again, we apologize for any inconvenience that this may have caused. We do not condone business this way. We do take customer service very seriously in our office. That is why the complaint resolution manager addressed the issue with the consumer as well as the representative.
We followed our internal disciplinary policy, which states that the representative is to be suspended with no pay for 3 business days. Also, the representative has been placed on a final notice and mandated to undertake our internal re-training course on customer service.
We are sorry that Mr. [redacted] does not agree with our decision on handling this complaint. However, we have preset internal policies that are unable to be altered by an outside party.
Mr. [redacted]’s account is considered paid in full and there will be NO further attempts to contact Mr. or Ms. [redacted] from our office.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However I would like it known that I do not live in [redacted] I have been living in [redacted] for the past 7 years.
Regards,
[redacted]

We attempted to contact Ms. [redacted] in regards to her delinquent [redacted] Federal Credit Union / 2010 [redacted] auto account ending in [redacted] that was placed in our office for collections. We were asked to contact Ms. [redacted] in an attempt to remedy the specific account. We are...

asked to make contact with Ms. [redacted] via any alternative phone numbers provided to us on her account. Since receiving the complaint, we have ceased any further attempts to contact Ms. [redacted]. We have closed and returned the account to our client. Furthermore, there will be NO more attempts to contact Ms. [redacted] via any alternative phone numbers provided on her account. We apologize for any inconvenience that we have caused. Please let us know if there is anything else that we can provide. Thank you, Atlantic Recovery Solutions, LLC.

We contacted this consumer due to a personal business matter in our office. The consumer received calls from our office , but the caller ID was a local number due to a dynamic caller ID that we utilize on our out of state phone calls. We do own these numbers that are out of state, and if the...

consumer returns a call to these numbers they will reach back to our office. We can provide documentation to prove we own these numbers as well. The purpose for this is to prevent consumers from receiving long distant calls or if needing to return a call it will  not be a long distant charge. We stated to the consumer where we were calling from as well so she is aware who is calling her from that caller ID. We reached out to her several times with no return call from the consumer. Therefore are next position is request by our client to contact relatives/associates for the consumer. Since the complaint has been received by Atlantic Recovery Solutions, our office has cease & desisted contact with this matter in totality. No further communication will be made to the representative. The matter will be returned by to our client accordingly

We attempted to contact Mrs. [redacted] in regards her delinquent [redacted] account ending in [redacted], that was placed in our office for collections. We were asked to contact Ms. [redacted] in an attempt to remedy the specific account. We are also asked to contact Ms. [redacted] via any alternative...

phone numbers provided on her account. When we receive the accounts with our office, they come with several different phone numbers already listed on them. Furthermore, after reviewing the recordings, we were able to determine that our representative contacted Ms. [redacted]’s relative members for location information only. Also, Ms. [redacted]’s fiancé stated that he is her husband. He was requested to confirm the last four digits of her social security number, which he confirmed. Finally, we do not have any information or proof that this account has been paid off seven years ago. After receiving the complaint we have ceased any further communication with Ms. [redacted]. We have deleted all phone numbers associated with Ms. [redacted]’s account. Also, we have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] or any alternative phone numbers from our office. We apologize for any inconvenience that this may have caused. Thank you, Atlantic Recovery Solutions, LLC.

Our office contacted Mr. [redacted] in regards to his delinquent personal business matter that was placed with our office. We contacted Mr. [redacted] twice in hopes to help Mr. [redacted] to remedy his account. Mr. [redacted] terminated both calls. The reason why Mr. [redacted] was asked for his debit card number, is...

because we are requested to secure the payment in our office so we can show our client good intentions to resolve the account. Furthermore, after reviewing the calls alleged in the complaint, our office was able to determine that there was NO private or confidential information that was left in Mr. [redacted]’s voice mail. The messages simply stated that we have a time sensitive personal business matter. Our representative did not disclose any of Mr. [redacted]'s personal information. We did make several additional attempts to contact Mr. [redacted]; however they were not made on the same day. Also, our office cannot confirm that Mr. [redacted]’s place of employment was contacted. After receiving the complaint we have ceased any further contact with Mr. [redacted]. We have also closed Mr. [redacted]’s account in our office with prejudice, and we have returned it back to our client. There will be no further attempts to contact Mr. [redacted] from our office.