Trinity Property Consultants

Past/present tenants should google Trinity Property Consultants and the Better Business Bureau to read reviews/complaints. FPA Multi Family, LLC owns Trinity Property Consultants and Red Tail Residential. All 3 mentioned have the same headquarters in Irvine, CA.

Red Tail Residential owns Arrive Wheaton, in Wheaton, MD. Their real estate license expired at the end of June, 2022 yet they continue to collect rent, evict and act like legit property owners.

Trinity Property Consultants is still in business but they are telling tenants that Red Tail Residential bought Trinity out. The fact is that Red Tail Residential and Trinity Property Consultants are located at the same address in Irvine, CA.

The BBB claims that Trinity Property Consultants does not have a real estate license to operate in California.

In Yelp Trinity Property Consultants is claiming that they are Trinity Property Management - which is not true and an attempt at deflecting.

Recently, Trinity Property Consultants has a lawsuit against them saying that they have collected and used their employees fingerprints which goes against the privacy laws in Illinois.

Mrs [redacted] , New Roman"> I apologize that your son has had a difficult time since move inWhen your son came to pick up his keys with his father, an office staff member apologized and told him that the AC in his unit had just gone outWe made sure to notify him and your husband of this prior to giving him keysHe still proceeded to pick up the keys and did not relay the message to youDue to the age of the property, it is not uncommon for HVAC units to need repair or replacingWe also ask that residents report maintenance issues as soon as they are noticedYour son came into the office that Sunday at 1PM when we opened and reported the windows not openingWe immediately sent out our on-site courtesy officer, who went to your son's apartment and opened the windows without any issueIt was simply "user error" not a faulty windowWe did experience a computer glitch that automatically posted late fees on the wrong datesThis happened to all our residents and I have already corrected these errorsI know that you spoke to [redacted] about this and he was simply trying to resolve this on the phone but reported that you used profanity and would not speak to him like an adultI will be more than happy to reach out to my regional manager and see if there is a resident inconvenience credit that I can offer youI feel certain that we can work towards a resolutionThanks, Hub Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you so much for your providing your feedbackBecause of this information we have reviewed your move out charges and determined there should be an adjustment made in your favorThese adjustments were made on June 10th by our property manager and you should be receiving a new move out statement soonShould you have any other questions regarding this statement we encourage your to reach out to the property directlyWe would be more then happy to help you and explain how these final charged where determined

I was having a really hard time logging into the systemI apologizeThere has been some water intrusion into this apartment homeIt is a grading issueThe exterior of the apartment is being addressed and completedThis only happened when we had the severe rain here in San AntonioAny water intrusions we always call in the extraction same day and it is completed same dayThese are pictures taken of the area before any interior work was completedThere were no impingements foundThe marks on the baseboards are scratches from the carpet padding being removed and re-installed after the extraction and the cement has driedAlthough there were no impingements found we did treat the area anyway with enzymes and replaced the area baseboardsThe other pictures of the completed work are pics 5- Please give me a call or send me an email with any further issuesThank you so much for your patience [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10655096, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response was not an actual proposed plan of actionAs to the comments about my interaction with [redacted] When I asked to speak with his superior, he made sure to let me know that he was the Property ManagerThen he asked, "So, now who do you want to talk to?" Hence, my contacting the Revdex.comNo one should ever feel so important that they don't think that they should have to answer to anyoneAlso, it was your error that caused my account to debited more than I authorizedYour error caused NSF charges to my account because money that should have been there wasn'tWhen I asked for a refund, [redacted] stated that my son's account would have a credit for next month's rentWhy should my money sit in your account gaining interest until next month? My money should be available to me for my personal useI authorized one amount but my account was debited for a large amount, which caused additional charges to my account for NSF feesIn my book, that's stealing Maybe I should contact my bank and file a fraud case Regards, [redacted]

Hello Resident *** *** was informed in change of policy previously and within the legal amount of days required. The breakdown on events is below 10/03/- Going Paperless Flyer was sent to all residents both online and to their doors stating that any future
communication would be electronically excluding rent notices and legal documents, informed residents that the drop box would be removed. 10/31/- Dropbox was removed. 11/27/- Utilities and Rent Reminder Email property wide email was sent, included info on switching to AUM, includes a reminder of the 5:00pm deadline. 12/29/- *** *** received a reminder for rent being due which includes a reminder of the 5:00pm deadline. 02/02/- Rent reminder email sent, inclusive of 5:00pm deadline reminder. 02/03/- *** *** paid after the 5:00pm deadline at 5:07pm. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize that you have had difficulties with applying to a new placeWe have contacted you in regards to helping you come up with a solutionWe did reach out to our attorney to see why you had evictions on your recordHe did notify us that the evictions have been vacated from your record
You are able to reach out to Adams County as well to pull records stating that they are not on your record any longer to help you with your application processWhen we send any tenants to the attorney for non payment of rent it can reflect on your credit as well that an eviction was filed against the lease holderAs to why they are on your history they did say that a Credit Agency can pull records at any time and that we as a property or our Attorney’s do not report these. Again if there is anything we can do to assist you further you can contact us at our office during business hours or phone us at (303)451-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would partially resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate and accept your assistance in reviewing my electric bills and making monetary adjustmentsI reached out to Austin Energy who is preparing a report of my bills from the time that I lived in apartment I would also like a response on my request to break the lease without any additional charges except my due debt for the month of January I filled out my lease break paperwork and will be dropping the keys off on January 31, I spoke to *** who is a representative with management this past SundayI also e-mailed *** requesting that re-letting fees and any other additional fees for breaking the lease be waivedI indicated on my lease break the reason for my move which is the same explanation I gave to everyone elsePlease provide feedback on what assistance I can get with this and once I receive the electric bill I will push it forwardI appreciate the help thus far.br />
Regards,
*** ***

Unfortunately in this case our company was not in the wrongEven though an official eviction never took place, multiple filings of evictions for non payment of rent did show up on your reportThe staff at Trinity along with our attorney worked with you on how to get those off your record

I
apologize for any inconvenienceI will reach out to Mrs*** and see what
we can do to resolve the matter

Ms***,
We are happy to make adjustments to your account to offset your electricity billIt is my understanding that the Community Manager, *** *** has asked for copies of your bills, but you have not been able to bring them inPlease provide copies of your bills and she and I will
settle on an amount that would be agreeable to all parties
I also have *** contacting Austin Energy, to see if they will provide a historical usage for your apartment home to see what "normal" kilowatt hours look like
After discussing your move out from your prior apartment with the on-site team, there was $charged to your account for apartment cleaning and $for a power scrubbing/stain removal to the carpetIf you feel these charges are unjustified, there are photos available at the Management Office for your viewingPlease make arrangements with *** if you are interested in viewing the photos from the move out walk through
In regards to your ceiling, I will ensure there is a work order placed for the maintenance team to come back in to your apartment home to paintIt is not uncommon in cases of a leak for the ceiling to be open for a few days to allow the area to dry
Upon review of your January payment, I see that there was an underpayment of $as you describedUnfortunately if rent is not paid in full on the date it is considered late, all accounts are subject to an initial late fee and a daily late fee until these amounts are paid in fullPer Fair Housing, we must treat all residents the same and therefore all residents with an unpaid balance were charged the late fees as well
Please let us know if there is anything else we can do to assist you, and we look forward to a resolution with your electricity bills and your ceiling repairs
*** *** Regional Manager
Trinity Property Consultants

Below is the response. We apologize for any miscommunication regarding this incident. We understand how frustrating it may be when an incident occurs. We do have security cameras through out the property, however it was confirmed that there are not security cameras that show your
vehicle. I would recommend that you contact your renter’s insurance and automobile insurance regarding any damages. We are not liable or responsible for damages to your vehicle, the lease states that we do not insure you or your personal propertyThe lease also states that the owners are not responsible for any deductible or other amount incurred. The parking rules also clearly state that we are not responsible for damages

Complaint: [redacted]
I am rejecting this response because:I have been hearing from the management in Melia Apartments since April, when the issue of flooding first occurred,  that the issue of the leak was being resolved. They told me they were talking with contractors to fix the grading issue and 3 months later, from [redacted] reply, I am hearing the exact same thing. Empty promises with no actual action taken in fixing my wall that leaks when it rains whether heavy or a light rain. Also, multiple times the water that leaked into my apartment and flooded my carpet sat there for a couple days because of the slow response time. This happened more often than same day cleanup like stated by managements response.  They have since cleaned the mold and the carpet pad which I appreciate, but the real issue is making sure rain does not leak in again and that has not been resolved. It is all fine and dandy now that it is not raining but as soon as it does things will just return back to the unlivable conditions of a wet damp apartment. so I will continue to have an issue and complaint until the grading issue is resolved and my wall is fixed so that it does not flood when it rains.  I have contacted the San Antonio Housing Authority and the Revdex.com after a dozen calls, and personal visits to the management office, with absolutely no response to the water damage that has made my apartment a health risk to me and perhaps to others living in our section of the complex.    
Regards,
[redacted]

Mrs.
[redacted],
New Roman">
I
apologize that your son has had a difficult time since move in. When your son
came to pick up his keys with his father, an office staff member apologized and
told him that the AC in his unit had just gone out. We made sure to notify him
and your husband of this prior to giving him keys. He still proceeded to pick up
the keys and did not relay the message to you. Due to the age of the property,
it is not uncommon for HVAC units to need repair or replacing. We also ask that
residents report maintenance issues as soon as they are noticed. Your son came
into the office that Sunday at 1PM when we opened and reported the windows not
opening. We immediately sent out our on-site courtesy officer, who went to your
son's apartment and opened the windows without any issue. It was simply
"user error" not a faulty window. We did experience a computer glitch
that automatically posted late fees on the wrong dates. This happened to all
our residents and I have already corrected these errors. I know that you spoke
to [redacted] about this and he was simply trying to resolve this on the phone but
reported that you used profanity and would not speak to him like an adult. I
will be more than happy to reach out to my regional manager and see if there is
a resident inconvenience credit that I can offer you. I feel certain that we
can work towards a resolution.
Thanks,
Hub
Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10655096, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response was not an actual proposed plan of action. As to the comments about my interaction with [redacted]. When I asked to speak with his superior, he made sure to let me know that he was the Property Manager. Then he asked, "So, now who do you want to talk to?" Hence, my contacting the Revdex.com. No one should ever feel so important that they don't think that they should have to answer to anyone. Also, it was your error that caused my account to debited more than I authorized. Your error caused NSF charges to my account because money that should have been there wasn't. When I asked for a refund, [redacted] stated that my son's account would have a credit for next month's rent. Why should my money sit in your account gaining interest until next month? My money should be available to me for my personal use. I authorized one amount but my account was debited for a large amount, which caused additional charges to my account for NSF fees. In my book, that's stealing . Maybe I should contact my bank and file a fraud case.
Regards,
[redacted]

Thank you so much for your providing your feedback. Because of this information we have reviewed your move out charges and determined there should be an adjustment made in your favor. These adjustments were made on June 10th by our property manager and you should be receiving a new move...

out statement soon. Should you have any other questions regarding this statement we encourage your to reach out to the property directly. We would be more then happy to help you and explain how these final charged where determined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
I want to be refunded the ninety dollars I lost on app fee because of this mistake. I would have been moved already but because of this I've been stuck in limbo here and now I'm struggling to have enough money to move. If I have to stay here past my lease what are you going to charge me for a month to month rent. I think I should get some kind of discount.
Regards,
[redacted]