Trinity Property Consultants

I wish for Trinity PM to disclose detailed calculations of how water/sewer bills have been calculated as our lease states we are entitled upon request. I would like these calculations for all water/sewer bills since April 2016 and to include all details that are pertinent, such as gallons consumed.

his is my 3rd complaint on this company. I have moved out of this property after they refused to allow me to withdraw my 30 day notice. Now that I have moved out I have received an invoice for unjust behavior and charges. When I moved out I was told not to clean the apartment because "we are going...

to charge you even it it's spotless unless you have had it cleaned by a professional." So I was charges $130 for cleaning. But the apartment wasn't even dirty and they know it. I was also charged $108.62 for utilities from 1/1/18 to 2/10/18. Last but not least, I was also charged $131.25 for partial paint. I put up curtains, so when I took down the rods there were small screw holes in the wall. The property manager advised he had to pay $175 to fix it. I advised him I needed to see the receipt. He claimed he will mail it that day. But, I never received the receipt. I responded to the email and advised the utility was incorrect and so was the paint. I advised I paid utility from 1/1/18 thru 1/31/18 ($75.46). I also advised that according to California law, if I am in the apartment for 6 to 12 months, they can only charge me 2/3 of the cost of the repaint. I advised if he really paid the $175 then I only owe $116.67 job. I received an updated invoice with the correction for the utilities. But, they refuse to acknowledge the repaint cost. Instead of making the corrections he came up with an invoice showing a payment of $400 for partial paint. Which is incorrect. This property manager, [redacted], is a liar, a thief, and the most unprofessional individual I have ever met in my entire life. I contacted the numbers here with the Revdex.com for this property management, emailed those listed, and so forth. Yet, not one has responded or held this man accountable. This must be the most unprofessional company ever.. They are past the 21 day grace period to return my deposit; according to CA law they now owe me the entire refund of $500.I want my entire refund of $500 in full. I would also like for something to be done about this company. Ethics and morals, a lack there of!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good evening.  A refund check was sent out for the amount of $250 to the last known address we had on file which is 2165 S. Washington St.

I was having a really hard time logging into the system. I apologize. There has been some water intrusion into this apartment home. It is a grading issue. The exterior of the apartment is being addressed and completed. This only happened when we had the severe rain here in San Antonio. Any water...

intrusions we always call in the extraction same day and it is completed same day. These are pictures taken of the area before any interior work was completed. There were no impingements found. The marks on the baseboards are scratches from the carpet padding being removed and re-installed after the extraction and the cement has dried. Although there were no impingements found we did treat the area anyway with enzymes and replaced the area baseboards. The other pictures of the completed work are pics 5-8.  Please give me a call or send me an email with any further issues. Thank you so much for your patience.     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a follow up to an open complaint #[redacted] that still has not been resolved. I am no longer a resident of the Hendrix in Austin TX. I moved out effective 1/31/16. I understand that I did not provide a 60 day notice to vacate. The other day I got mail from the management team and was told that I owe them about $4500. $2000 of that was for a "processing fee". The reason why I left was because of the poor quality of the apartments, hazardous to myself and my children and the subpar maintenance team services. I moved in August 2015 without having seen the apartment. Moved and drove all the way from NYC. The details of the apartments and incidents are described in the previous complaint. Now there are new ones. I was only told of TWO fees when breaking the lease. A re-letting charge and a 60 day charge. Technically, by Texas law the apartment owner is supposed to fill the vacant property as soon as possible. The way those apartments are being filled, I don't see why I have to pay two months of rent and a re-letting charge. The reason why I left was because of their subpar product and services. I asked to break the lease the first time around with the first apartment and they denied me when technically, I could have won in court. I asked management, before I left (e-mailed) if they can waive all these fees because of the complaints and dissatisfaction I was having with the services. I never received a response. I called and never received a response. Somehow, writing through here gets through. I was expecting to go to court for a re-letting charge and 60 day charge but now it seems I will be going to court for a processing charge too! This business is so money hungry instead of caring about the services they provide. Why would you need $4500 from me? How is that even valid? Your apartments sell themselves (surprisingly) it doesn't even take a week to fill one up. I didn't leave just to leave, I left with reason! I also have that insane electric bill unpaid. I want my first three months electric bill paid for due to apartment ventilation issues that caused my electric bill to spike and I want the re-letting fee, 60 day fee and processing fee waived. I am willing to pay the balance on my January 2015 bill and the cleaning bill. I should not be charged with anything else.
Regards,
[redacted]

Hello [redacted]- After reviewing your complaint I see that we had issued you a refund of $510.11. Based on what your complaint read Im unclear as to if you received this amount or not? If not I can absolutely reach out to our accounting department and have it re-issued to the forwarding address...

provided. I have also called and left you a message. Please give me a call back as quickly as possible so we can clear any miscommunication up. Thank you,[redacted]