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Trisda Group

1039 Brookline Blvd Ofc Ll, Pittsburgh, Pennsylvania, United States, 15226-2247

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Trisda Group Reviews (%countItem)

Terrible customer service, bullying and unprofessional behavior
I would not recommend Trisda Group. I had one experience with them when I was changing jobs and my mom had passed away from a hard, painful fight with brain cancer. I asked them to consider waiving the late fee as I had planned to start a new job, but took time off to be with my mom at the end of her life, and my new employer paid monthly on the 7th. While I understand the request may have not been able to be accommodated, the way they handled it and communicated through it was completely cruel. While I was dealing with funeral arrangements and grieving, they insisted upon me obtaining a money order (which I had to withdraw cash from my bank account and do in $300 payments as my bank is in Harrisburg) and assessed fees. I left a review of them online sharing my experience, and they e-mailed the entire renters group (including my neighbors) sharing that I felt it appropriate to leave a bad review of them online. This (of course) upset me, especially given what I was going through. Clearly no sense of compassion or kindness.

I renewed my lease, not because I liked dealing with them, but because the location was convenient and I plan on buying following my lease. I just didn't find anything in their 3-month notice timeframe. It was probably the worst decision I could've made.

Trisda has since continued the bullying behavior on multiple occasions, e-mailing the entire renters group with messages directed at me in a passive-aggressive attempt to shame me about issues that clearly should've been directed just to me. It's clear retaliation and I'm shocked with their air-tight leases from a legal standpoint, this is somehow lost on them.

I let it go when I had to call them here because a friend had discovered a gas line downstairs was rusted out and could've burst at any time, killing me and my toddler. The gas line is still in place with a cap they put on it, and they've assured me it's safe. I continually let go all the areas in the house that are in ill-repair (a leaking ceiling in my garage that they have patched multiple times but keeps crumbling onto my car, among other things) because quite frankly, I don't have time to fight them and I don't plan to be here forever. However, I am clearly not doing things just to spite them.

This is my warning: if you want to be treated like a person, this is not the group for you. They won't compromise on anything. In addition, they obviously (you can easily find other reviews online) feel very attacked if you give an honest review of them, and will take it a step further by retaliating against you. Whoever is writing the majority of the e-mails (most likely Cindy) lacks any form of self-restraint when trying to operate as a professional. These are very trying times for everyone, and for me, this experience has just added more stress to my already full plate. I hope that at some point, they are able to look back at some of the reviews about them and start practicing some empathy and kindness. The property is not "terrible", but it is certainly not worth dealing with them.

If you want treated like a human being, don't rent from Trisda.
My girlfriend and I are currently renting a unit at one of their properties and have nothing but issues. We have NEVER had one single issue with a Landlord at any of our previous rentals. If you want to be treated as person don't rent from them. You are nothing but dollar signs to this company and they will squeeze every penny they can out of you.

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Due to relocation I had to cancel the remainder of my lease. I paid the amount required to cancel from the leasing contract I had signed. I cleaned the apartment and even replaced carpet in one of the rooms so that I would not be overcharged from my remaining deposit. I waited almost two months to get a letter with 30 pictures attached stating reasons for not getting my full refund. The pictures were timestamped August 26, while the check for the partial security deposit was dated October 23. One of the pictures showed the refrigerator moved out of its place in the wall and I was charged for the dust underneath! I was also charged for dirt on the OUTSIDE of the second floor screen window, an area that would only be accessible to me if I had a ladder. My lease was not set to end until September 27, instead I turned the keys over on August 25th. The pictures were time stamped on August 26th. I had been keeping an eye on the website to see if the apartment was rented. To this day October 26th, it still is being advertised for rent. I believe the company intentionally waited to see if the apartment would be rented early to determine the amount of money I would receive back. The tenant across the hall moved out a month prior to me and told me she had her deposit check back within a week of turning in the keys. I was treated beyond unfair and taken advantage of. I was required to keep the electricity in my name until my lease end, September 27. I haven't resided in the apartment since August 15, yet a 2 month electric bill had usage of MORE than the prior year when I was actually living in the apartment.

Trisda Group Response • Nov 06, 2018

November 2, 2018Revdex.com Serving Western Pennsylvania 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220RE: IDDear Ms. ***,This is in response to the complaint submitted by *** on 10/26/2018. Please note that Ms. has previously threatened to file a complaint against the Trisda Group with the Revdex.com before she ever took occupancy of the leased apartment unit. We have put forth our best effort to resolve all past Landlord/Tenant matters with Ms. and do not feel that this complaint in any way reflects the true nature of our employees, or our business practices. In addition to our response to the complaint as follows, we are including evidence of our willingness to work with Ms. during her tenancy. A summary of evidence will be provided following our response.We look forward to reaching an amicable conclusion to this matter.

Cindy N

Business Manager

Response to Customer's Statement of the ProblemThe Trisda Group stands by the security deposit charges and vehemently denies that we treated the tenant unfairly, or intentionally held the security for any reason whatsoever. The original lease end date was July 28, 2019, The tenant inquired about Lease Termination Option which requires a 60 day notice and 3 month-termination fee on July 22, 2018. The tenant decided to exercise this option on July 27*2018 agreeing to a new lease end date of September 27, 2018. On August 25, 2018, the tenant notified the Trisda Group that she had vacated the rental unit and had completed the move-out instructions as per the lease agreement. On August 26' 2018, the Trisda Group performed a move-out inspection and took photos. At that time, the Trisda Group informed the tenant that we would advise, our leasing consultants to advertise the unit for an ASAP move-in date. Turnover procedures began promptly after we received notice that the tenant had vacated the property. Our records show and photos support the

following charges were deducted from the $1,195.00 security deposit: Water & Sewage $45.28; Cleaning $288.56 {5 hours) (it is stated in the lease, "Clean behind and between all appliances. *Behind ranges and refrigerators are a large source of decomposing food and crumbs left behind over the course of a lease term."; Restored damaged walls to move-in condition $189.66 (2.5 hours); replace shower head installed by tenant ($18.97). All security deposits are refunded after the final water and sewage bills have been received. The security deposit refund in the amount of $652.55 was refunded on October 23, 2018, well within the 30 day requirement per Pennsylvania Landlord Tenant Law.Regarding the electric bill, the tenant accused the Landlord in an email of taking advantage of her on October 1, 2018 due to a high final bill. Upon request to review the electric bills in question and assist the tenant, it was found that the tenant had been paying estimated bills. It is the tenant responsibility to review any bills in their name and ensure that they are being billed accurately. The Trisda Group encouraged the tenant on numerous occasions that she must dispute the bill with the electric company. Once the electric was in the Landlords name, the Landlord was able to request a meter check and subsequently a new meter was installed by the electric company as the previous meter was in fact faulty. The tenant is still encouraged to seek restitution from the electric company. This is in no way the responsibility of the Landlord.We would also like to point out that the Tenant has made previous threats to report the Landlord to the Revdex.com. After executing a signed lease agreement, the Tenant demanded that the lease start be changed from February 1, 2017 to February 15, 2017. Although, the Trisda Group never agreed that the Tenant had any legal right to have the lease altered, they did nonetheless, agree to alter the lease to promote a positive Landlord/Tenant relationship.The Landlord/Tenant relationship remained positive throughout the tenancy until, after the tenant moved out and received her final Electric Bill.In conclusion, while the Trisda Group stands by our charges. In a good faith effort, we will agree to meet in the middle and refund the tenant an additional $100 toward cleaning. The tenant must first agree that this matter will remain private and that this matter will not be posted on Revdex.com website. Also, given the threatening nature of the tenants emails, Tenant must further agree to not post any negative comments on any other public website so as to damage the reputation of the Trisda Group.

Summary of Evidence

1. Move-Out Summary2. Security Deposit Refund Check3. Electric Bills and Emails4. Executed Lease Agreement 2017-20185. Lease Commencement Date Revision - and email correspondence6. Executed Lease Agreement 2018-20197. Lease Termination - and email correspondence8. Move-out Tips and email correspondence

Customer Response • Nov 10, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a copy of the PA Security deposit law that Trisda spoke to in their response. The law clearly states that the landlord has 30 days from when the tenant surrenders the property (returns the keys and vacated the property). In the email attached the time dated August 27 @ 11:04 am Trisda was informed that the keys had been returned and asked for confirmation of my vacating the premise. Trisda ultimately acknowledged the return of keys and vacating of the property. According to the law, this is when the 30 days would have begun. I feel that the company waited to see what if indeed the property would be rented early to determine how much money they would be returning to me for my deposit. "Under" an appliance does not include behind and between as this would involve physically moving large intact appliances which I am assuming is frowned upon. Cleaning behind and between appliances would also need to be in the lease agreement which is attached and shows no move out instructions. It also clearly states under Security Deposit (f) "...but not to correct reasonable wear and tear to the leased premises" It is not unreasonable to ask for this portion of the security deposit to be returned as well as the remainder ($542.45) that was not returned as they clearly are not in accordance with the PA Security Deposit Law as shown above. Lastly, the "threatening" of filing a complaint at the beginning of the lease is irrelevant to the matter at hand.

Regards

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Address: 1039 Brookline Blvd Ofc Ll, Pittsburgh, Pennsylvania, United States, 15226-2247

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