Tropical Garcinia

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Tropical Garcinia and theTropical Cleanse) on a day trial basis back on 07/25/and paid the shipping and handling fees of $and $The trial expired on 08/08/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/08/$for the Tropical Garcinia and $for the Tropical CleanseDue to no cancellation the autoship program took effectThe following month, on 09/07/the customer was charged again for both products in the amount of $for the Tropical Garcinia, $for the Tropical Cleanse, and shipped out two more bottlesCustomer had contacted our Customer Service on 09/07/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Tropical Garcinia and a 50% courtesy refund of $ for the Tropical Cleanse which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 09/07/and $charged on 08/07/for the Tropical GarciniaWe will also be refunding the remaining refund of $charged on 09/07/and $charged on 08/08/Here are the refund confirmations: $Trans ID: [redacted] dated 09/29/ $Trans ID: [redacted] dated 09/29/$Trans ID: [redacted] dated 09/29/ $Trans ID:dated 09/29/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango) on a day trial basis back on 04/06/ and paid the shipping and handling fees of $and $The trial expired on 04/20/and due to the fact that the customer didn’t cancel they were charged for the original shipments $for the Tropical Garcinia and $for the Tropical Mango and the autoship program took effect.The following month, on 05/20/the customer was charged again for both products $for the Tropical Garcinia and $for the Tropical Mango and more bottles shipped out Customer contacted our Customer Service on 05/23/and requested for the subscription to be cancelled, which we did .Customer called again on 06/08/stating that they had returned the product.Customer had sent product back without an RMA (Return Merchandise Authorization) and had sent it to the the incorrect addressOur customer service offered the customer a courtesy 50% refund $for the Tropical Garcinia and $for the Tropical Mango and the reshipment of the product, which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refunds $for the Tropical Garcinia and $for the Tropical mango charged on 03/23/Here is the refund confirmation: $Trans ID: [redacted] dated 07/05/$Trans ID: [redacted] dated 07/05/ Refunds should reflect on customer’s account within to business days.Please rel

To [redacted] [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango) on a day trial basis back on 04/23/and paid the shipping and handling fees of $and $The trial expired on 05/07/and due to the fact that the customer didn’t cancel they were charged for the original shipments $for the Tropical Garcinia and $for the Tropical Mango.Additional to the trial orders our customer had added the Green Coffee for $on 04/23/Customer contacted our Customer Service on 05/07/and requested for the subscription to be cancelled, which we did.Our company had also issued a refund,$for the Tropical GarciniaHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the desired refund, $for the Tropical Mango.Here is the refund confirmation: $Trans ID: [redacted] dated 06/12/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I appreciate the additional refund on the first month however, I am looking for a refund of both items for both month's charges I tried to tell them that I am more than willing to return the 2nd shipment of bottles for the full refund but they wouldn't accept it Their explanation of the terms and conditions is quite misleading A company that is trying to be honest and up front should have the main points highlighted, not buried somewhere on page of legal jargon The only way to make this right is to refund the 2nd months charges as well Thank you Regards, [redacted] ***

Buyer beware of threats if they charge your accountThese people are running a scamI ordered a "free" trial for one thing ( no mention of days) and received two different thingsWhen charges appeared on my account I calledThey told me I had agreed to "terms and conditions" and could not receive a refundI never saw these conditions nor gave out a ckecking account numberFirst they offered a 50% discount, then same as refund, then 75% refund, out of his pocketFinally, I was given a total refund but must wait daysI never figured to be this stupid to allow what I thought as a reputable company to do thisIf I checked a box it was unknown to me and I don't know how they got my checking informationOf course any crook can figure a wayThey did tell me it would not be fair to report them

The company name on our account statement says "Lean Diet" and "skmedia cleanse"Trail Bottle says made exclusively for Tropical GarciniaMy husband ordered the free trial and didn't realize that he had to notify them within days or they would ship more at an exorbitant priceMy Father passed on September 8th, we had to take care of his estate in another state,so we never knew to cancel or had any noticesWe received the free trial bottles in September and never received the next two shipments Our bank account was charged for $They were not willing to give us back our moneySaid the 'free trail' was the one charged for in October, for a free trail? And that we had received the second shipment in November, which I never received

Thank you for mediating this consumer complaint from our customer, Case Number: *** .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Tropical Garcinia and theTropical Mango)on a day trial basis back on 03/09/and paid the shipping and handling fees of $and $The trial expired on 03/23/and due to the fact that the customer didn’t cancel they were charged for the original shipments $for the Tropical Garciniaand $for theTropical Mango.Customer contacted our Customer Service on 04/06/and requested for the subscription to be cancelled, which we did .Customer also requested a refund,our Customer Service issued the customer a refund of $for both the Tropical Garcinia and the Tropical mango charged on 03/23/2016.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refunds $for the Tropical Garcinia and $for the Tropical mango charged on 03/23/Here is the refund confirmation:$Trans ID:***dated 05/22/2016$Trans ID:***dated 05/22/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Tropical Garcinia888-741-4421admin@tropical-garcinia

This company is very tricky The advertisement shows that you can get the product(s) free by only paying shipping and handling fees After the products came in, I received a charge of $on my bank accountI called their office to explain what had happened I did not opened these bottles and want my money back, the customer service rep said "no" that I will not be reimbursed for their advertisrment if only paying a $shipping fee but charged my account of $ I am on social security disability limited income and cannot afford this pricePlease be careful of false, enticing prices My money is lost cause Thank you

Linked up to site through facebookDid not provide full disclosure on cancellation if needed, you get charged at exactly daysNo chance of full refundProduct did not work as stated company presents you with a generic order form that makes it appear as if you are simply trying a bottle of supplements for a low price of $and if you dont like it you dont have to order anymoreI was not provided enough information nor was I informed that I was enrolling in a membership for a bottle of supplements costing $Also what appeared to be a gliche in the website where the shipping confirmation page was just refreshed was actually another contract agreement on another productSo they enrolled me in agreements

To *** ***:
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Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Tropical Garcinia and theTropical Cleanse) on a day trial basis back on 07/25/and paid the shipping and handling fees of $and $The trial expired on 08/08/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/08/$for the Tropical Garcinia and $for the Tropical CleanseDue to no cancellation the autoship program took effectThe following month, on 09/07/the customer was charged again for both products in the amount of $for the Tropical Garcinia, $for the Tropical Cleanse, and shipped out two more bottlesCustomer had contacted our Customer Service on 09/07/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Tropical Garcinia and a 50% courtesy refund of $ for the Tropical Cleanse which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 09/07/and $charged on 08/07/for the Tropical GarciniaWe will also be refunding the remaining refund of $charged on 09/07/and $charged on 08/08/Here are the refund confirmations:
$Trans ID:*** dated 09/29/
$Trans ID:*** dated 09/29/$Trans ID:*** dated 09/29/
$Trans ID:dated 09/29/
Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: 11515773.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Thus will be issuing the customer another set of refunds for the charges back on 04/06/2016 . $89.92 for the Tropical Garcinia and $79.95 for the Tropical mango.We will also be refunding the shipping and handling fees of $4.99 and $4.95 The customer has now been refunded of all charges.Here are the refund confirmations:$89.92 Trans ID:[redacted]dated 07/20/2016$79.95 Trans ID:[redacted]dated 07/20/2016$4.99 Trans ID:[redacted]dated 07/20/2016$4.95 Trans ID:[redacted]dated 07/20/2016--Tropical [email protected]{#HS:229107906-531595#}

To [redacted]  : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango) on a 14 day trial basis back on 04/06/2016  and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 04/20/2016 and due to the fact that the customer didn’t cancel they  were charged for the original shipments $79.95 for the Tropical Garcinia and $89.92 for the Tropical Mango and the autoship program took effect.The following month, on  05/20/2016 the customer was charged again for both products $79.95 for the Tropical Garcinia and $89.92 for the Tropical Mango and 2 more bottles shipped out .Customer contacted our Customer Service on 05/23/2016 and requested for the subscription to be cancelled, which we did .Customer called again on 06/08/2016 stating that they had returned the product.Customer had sent product back without an RMA (Return Merchandise Authorization) and had sent it to the the incorrect address. Our customer service offered the customer a courtesy 50% refund $40.00 for the Tropical Garcinia and $45.00 for the Tropical Mango and the reshipment of the product, which the customer accepted. However  we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refunds $44.92 for the Tropical Garcinia and $39.95 for the Tropical mango charged on 03/23/2016. Here is the refund confirmation:$44.92 Trans ID:[redacted] dated 07/05/2016$39.95 Trans ID:[redacted] dated 07/05/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please rel

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Tropical Garcinia and theTropical Cleanse) on a 14 day trial basis back on 07/25/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 08/08/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/08/2016 $89.92 for the Tropical Garcinia and $79.95 for the Tropical Cleanse. Due to no cancellation the autoship program took effect. The following month, on 09/07/2016 the customer was charged again for both products in the amount of $89.92 for the Tropical Garcinia, $79.95 for the Tropical Cleanse, and shipped out two more bottles.Customer had contacted our Customer Service on 09/07/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $44.92 for the Tropical Garcinia and a 50% courtesy refund of $39.98  for the Tropical Cleanse which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $45.00 charged on 09/07/2016 and $89.92 charged on 08/07/2016 for the Tropical Garcinia. We will also be refunding the remaining refund of $39.97 charged on 09/07/2016 and $79.95 charged on 08/08/2016. Here are the refund confirmations:$89.92 Trans ID:[redacted] dated  09/29/2016.        $79.95 Trans ID:[redacted] dated 09/29/2016.$45.00 Trans ID:[redacted] dated  09/29/2016. $39.97 Trans ID:3270363505 dated  09/29/2016. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]I appreciate the additional refund on the first month however, I am looking for a refund of both items for both month's charges.  I tried to tell them that I am more than willing to return the 2nd shipment of bottles for the full refund but they wouldn't accept it.  Their explanation of the terms and conditions is quite misleading.  A company that is trying to be honest and up front should have the main points highlighted, not buried somewhere on page 4 of legal jargon.  The only way to make this right is to refund the 2nd months charges as well.  Thank you.
Regards,
[redacted]

To [redacted]  : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango) on a 14 day trial basis back on 04/23/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 05/07/2016 and due to the fact that the customer didn’t cancel they  were charged for the original shipments $79.95 for the Tropical Garcinia and $89.92 for the Tropical Mango.Additional to the trial orders our customer had added the Green Coffee for $34.99 on 04/23/2016.Customer contacted our Customer Service on 05/07/2016 and requested for the subscription to be cancelled, which we did.Our company had also issued a refund,$79.95 for the Tropical Garcinia. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the desired refund, $89.92 for the Tropical Mango.Here is the refund confirmation:$89.92 Trans ID:[redacted] dated 06/12/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]...

[redacted]  :
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango) on a 14 day trial basis back on 04/23/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 05/07/2016 and due to the fact that the customer didn’t cancel they  were charged for the original shipments $79.95 for the Tropical Garcinia and $89.92 for the Tropical Mango.Additional to the trial orders our customer had added the Green Coffee for $34.99 on 04/23/2016.
Customer contacted our Customer Service on 05/07/2016 and requested for the subscription to be cancelled, which we did.Our company had also issued a refund,$79.95 for the Tropical Garcinia. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the desired refund, $89.92 for the Tropical Mango.Here is the refund confirmation:
$89.92 Trans ID:[redacted] dated 06/12/2016
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I had a very bad experience with this company. This company has tricky rules and make everything to rip-off their costumers. They trick you to buy their trial products and all of a sudden you find yourself being charged with enormous amount of money just because, as they say, you had marked the box that you agreed to the terms and conditions which were stating somewhere that you agree to sign up for receiving monthly products and being automatically charged. Ordering their trials, I had not seen it, it was not clearly stated, and if it was, you could hardly see it. I call it a rip-off. The product was absolutely useless, and I stopped taking it after 2 weeks because it was giving me intestinal discomfort. I would definitely call them and cancel my "automatic shipments" if they mentioned it on the time of my purchase. Do not trust these people! An do not buy their products! They are not just useless but might even harm you. I could not get my money back, and it was almost $ 200.00 which I have to work hard to earn. Very frustrating and unpleasant experience.

To [redacted]...

[redacted]  :
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Tropical Garcinia and the Tropical Mango) on a 14 day trial basis back on 04/06/2016  and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 04/20/2016 and due to the fact that the customer didn’t cancel they  were charged for the original shipments $79.95 for the Tropical Garcinia and $89.92 for the Tropical Mango and the autoship program took effect.The following month, on  05/20/2016 the customer was charged again for both products $79.95 for the Tropical Garcinia and $89.92 for the Tropical Mango and 2 more bottles shipped out .
Customer contacted our Customer Service on 05/23/2016 and requested for the subscription to be cancelled, which we did .Customer called again on 06/08/2016 stating that they had returned the product.Customer had sent product back without an RMA (Return Merchandise Authorization) and had sent it to the the incorrect address. Our customer service offered the customer a courtesy 50% refund $40.00 for the Tropical Garcinia and $45.00 for the Tropical Mango and the reshipment of the product, which the customer accepted. However  we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refunds $44.92 for the Tropical Garcinia and $39.95 for the Tropical mango charged on 03/23/2016. Here is the refund confirmation:
$44.92 Trans ID:[redacted] dated 07/05/2016
$39.95 Trans ID:[redacted] dated 07/05/2016
Refunds should reflect on customer’s account within 3 to 5 business days.Please rel

Thank you for mediating this consumer complaint from our customer, Case Number: 11515773.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Thus will be issuing the customer another set of refunds for the charges back on 04/06/2016 . $89.92 for the Tropical Garcinia and $79.95 for the Tropical mango.We will also be refunding the shipping and handling fees of $4.99 and $4.95 The customer has now been refunded of all charges.Here are the refund confirmations:$89.92 Trans ID:[redacted]dated 07/20/2016$79.95 Trans ID:[redacted]dated 07/20/2016$4.99 Trans ID:[redacted]dated 07/20/2016$4.95 Trans ID:[redacted]dated 07/20/2016--Tropical [email protected]
{#HS:229107906-531595#}

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Tropical Garcinia and theTropical Mango)on a 14 day trial basis back on 03/09/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/23/2016 and due to the fact that the customer didn’t cancel they were charged for the original shipments $79.95 for the Tropical Garciniaand $89.92 for theTropical Mango.Customer contacted our Customer Service on 04/06/2016 and requested for the subscription to be cancelled, which we did .Customer also requested a refund,our Customer Service issued the customer a refund of $25 for both the Tropical Garcinia and the Tropical mango charged on 03/23/2016.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refunds $64.92 for the Tropical Garcinia and $54.95 for the Tropical mango charged on 03/23/2016. Here is the refund confirmation:$64.92 Trans ID:[redacted]dated 05/22/2016$54.95 Trans ID:[redacted]dated 05/22/2016Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Tropical [email protected]
{#HS:206618224-448474#}