Tropical Garcinia

To [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].  Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Tropical Garcinia on a 14 day trial basis back on 08/20/2016 and paid the shipping and handling fee of  $4.95. The trial expired on 09/03/2016 and due to the fact that the customer didn’t cancel they  were charged $89.92 for the original shipment.Customer contacted our Customer Service on 09/22/2016 and requested for the subscription to be cancelled, which we did.Customer then requested a refund. Our customer service had issued a full refund of $89.92 charged on 09/03/2016 for the Tropical Garcinia. Here is the refund confirmation:$89.92 Trans ID:[redacted] dated  09/22/2016. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
I appreciate the additional refund on the first month however, I am looking for a refund of both items for both month's charges.  I tried to tell them that I am more than willing to return the 2nd shipment of bottles for the full refund but they wouldn't accept it.  Their explanation of the terms and conditions is quite misleading.  A company that is trying to be honest and up front should have the main points highlighted, not buried somewhere on page 4 of legal jargon.  The only way to make this right is to refund the 2nd months charges as well.  Thank you.
Regards,
[redacted]