Failure to refund after reservation was cancelled
We place a reservation in February for a stay in OctoberDue to a scheduling conflict we had to cancel the reservationThe reservation was cancelled on May 24,Several phone calls have been made to check on the refundCall backs were promised and never madeTo date no refund has been receivedThe reservation number is ***We paid a total of $When we cancelled I had no problem with a shown refund of $and non refundable amount of $Now due to inaction on their part I have asked for the total amount to be refunded and have no response from them
The house was dirty, run down and cockroach infested
Upon arrival to All-Star vacation home on 7/7/there was dirty diapers, and other garbage on the walk way and in front of the door The walk way and house was covered in mold and had a terrible smell The refrigerator/freezer was leaking water and the pool screen was broken allowing all kids of leaves and tree junk into the pool As the stay went on to our dismay we realized the house was infested with live and dead cockroachesThe pool jets barely workedThe screen eventually was fixed and the house was washed upon our request due to the terrible smellAfter finally speaking with management he asked that I send a video of the cockroaches/once I did I never heard back from him I also asked for some type of reimbursement due to all of these unfortunate events and againnever heard backWe had a terrible experience as we were cleaning and killing cockroaches all day and night We were unable to relax or unwind while in
NOT PAYING ME FOR RENTING MY HOME
I had my home rented with All Star, they never sent me a monthly checked and kept the rental income on my propertyI have since dropped them and they could not pay me in full what I was owed ($12,000+)They paid me $and said they would send the rest, but nothing to dateI emailedcalled and no one will reply, They still owe me about $10,Looks like its small claims court next stop
I made a reservation with All Star and I cancelled my reservation leaving a credit of $
Tina H*** sent me an email stating my credit would be good for a future reservation When I called the customer service number, Manger Cari L*** informed me that I would have to use my reservation by December or I would loose my credit of $
No where in writing is this and I have not seen where there was a limit in payment I am requesting all of my money be refunded as I do not want to utilize this company for my vacation planning any longer
All Star Vacation Homes will not pay money due from rents they have collected while managing the rent of my vacation home
All Star Vacation Homes owes me a balance in the amount of $16,from my May statement This is the final payment from All Star since we cancelled our contract earlier this year Based on our agreement this payment should have been paid by July 15th I have made several requests for the balanceRecently, on 7/21/16, I requested a date for the transfer and Steve the owner of ASVH's responded on 7/22/that he would make the transfer on 8/5/ As the date approached I continued to reach out to make sure he was still okay with that date I contacted him on 8/and 8/but received no response Based on previous conversations and past history, I have little faith that ASVH's intends to pay this debt
ASVH homes owes us a significant amount of money due from rental proceeds they have received from rental of our home
ASVH was engaged as the managing company of our home primarily to rent the home for vacation rentalsThe agreement commenced in
The payments due to us are well overdue and have been for quite some timeWe have been ever so patient with ASVH in an attempt to allow them to turn the situation around and us to receive what we are owed but feel that this is no longer in our best interest
Non payment of money owed from our rental property
Non payment of money owed from our rental property
We are currently still under contract with All Star Vacation Homes to rent our home
All Star failed to make payment for statement balances throughout and when pressed CEO Steve T*** wrote in December that "these delays began due to a number of factors, including a changeover in our accounting team, transition of accounting software, combined with some unexpected financial setbacks, but that with an agreement with *** *** as majority owners of All Star in place they were committed to paying the outstanding balance fully and restoring our schedule of monthly distribution of funds"
Since that date we have received sporadic payments (not relating to amount owed) however no payments have been made since April and the outstanding balance owed to us at August is $9,
They have routinely breached contract by non-payment and as 'part
people displaced for our family reunionAnd took an almost 10k loss
My family and I rented a home for our family reunion starting on Friday September 1st two September 5th upon arrival to the home there was no one there to let us into the home we spent almost $10,to rent this home we stood out in the rain for several hours upon contacting the company we was told that all management was away on vacation out of the country and no one would be able to help us we were also told that we forfeited the money and we will not receive a refund our situation was handled very unprofessionally we had multiple family members who flew into the state and others who and others who drove into the state we had to end up renting hotel rooms and also renting a new house that would accommodate the people that we had come to Florida for this eventWe had children who had to stand out in the rain Property Management told us that allstarvacationhomes never sent the money that was require
We rented a vacation house that the management company can now not provide and they refuse to respond regarding a refund
We made a reservation for a vacation rental house through this company on April 3, for the dates of 05/24/- 06/03/ A deposit in the amount of $was required at that time We made two additional payments of $each in May toward the remaining balance
The property we reserved is no longer available and we've requested a refund of the deposit and payments Our calls and emails are now not being returned and no refund has been issued Additional details are in attached document
I'm due a refund from AllStar because I already paid for car rental and was charged for a second car that should've been free
I have sent several emails and a number of voicemail messages for AllStar Vacation Homes Accounting Deptand Guest Services Deptsince I checked out on August 27, regarding a refund that is due and I have not heard from anyone I had trouble with Enterprise when we arrived at MCO on 8/20/They said I never had a reservation and when I told them that I did and I showed them the confirmation I was informed that the confirmation I received was not from Enterprise I then called All Star and I was told to tell the agent at Enterprise that they need to call a manager and check another screenThe agent at Enterprise was very confusedUltimately she did find our reservations but then proceeded to tell us that we needed to payI showed her my confirmation from All Star which confirmed the the Toyota should've been free and the Dodge was already paid f
I have rented from All Star for 3yrs and have nothing but great things to sayHomes are clean and very presentableThe staff goes out of there way to make sure things are perfect for my staysEverything in the homes have been in working orderFrom reservation to check in to check out everything has been perfect
I received an emailed that I would be refunded the full amount charged to my credit cards for a rentalIn months, I have not received a refund
I reserved ***, bedroom bath, from All Star Vacation Homes October 11, for my family's summer vacationMy reservation number was ***My family made payments on this home totaling $which was paid by 4/29/On July 5, 2017, I received a call from Patrick stating that the property was no longer available for rental at this time due to damage by previous rentersHe wanted to rent me another home across the street but my family did not want to rent this home from the beginning of our searchPatrick later tells me about the home at *** on 7/6/that we could rent but our previous rental payment would not cover the total cost for this homeAs I spoke with family members about this home, I was in constant contact with Patrick and MeganAfter talking with Patrick sev
Failure to properly manage rental property and pay rents due as noted by other Complainants against All Star Vacation Homes
I contracted with All Star back in Aug to manage my short term vacation rental property in Kissimmee All Star, was contracted for management, licensing and payment of utilities The property was held under New Direction IRA in one of my retirement accounts Despite objection of the retirement company, All Star required a specific license with the State of Florida as well as the county of Osceola which contrasted the operating procedures of the retirement company I was required to complete a property assumption into another retirement account at a cost of $1,account setup plus $3,in property assumption costs Additionally, All Star Vacation Homes has not paid any royalties for rents since contracting with them in August amounting to $11,In total, All Star Vacation Homes owes me $15,including rents sue, property assumptio
In March of 2017, I secured my vacation home at *** Road in Orlando by paying the required depositAt the time, my payment was made to All Star Vacation HomesMy best friend and I planned a Disney vacation for our children for 12/27/17-1/3/In September, I was advised that All Star Vacation Homes had been taken over by Think Vacation Homes I was issued reservation number, and told that I could continue to make consistent paymentsI did this until the final imbursement was sent on October 20, At which point a total of $2,was issued to Think Vacation Homes to cover the cost of my night stay On 12/21/17, days prior to my scheduled check in date, I received notification via phone call, that my reservation was double booked and I would not be allowed to check in or stay as scheduledI was advised that my reservation would be cancelled and that they would not be able to accommodate my stay at any other propertyI was told that a full refund
Per the privacy policy, I should have received notice prior to any of my personal information being shared with any third party
I rented a vacation home (***) from Allstar for the week of August 13-20, On August 12th, I contacted Allstar (via Sarah W***) to find out why I had not received any information regarding the property After minutes I received an email from The Guest Services Team at Allstar with logistical information regarding the property When we arrived at the property on August 13, I noticed a pamphlet, guestbook and miscellaneous items referencing *** I called Sarah who then informed me that *** had started managing the property 2-months back I was never given the opportunity to consent to any of my personal information being shared with *** prior to my arrival I became aware that *** had been provided with my personal information without my consent
Failure to refund difference of original contracted vacation home after being unexpectedly placed in an alternate cheaper vac home/property location
In January 2017, my family and I contacted an All Star Vacation Homes agent and worked to procure the vacation home listed on their website at Reunion Resort, Muirfield Loop Reunion, FL for the following dates August - 20, On February 7, 2017, we placed a 20% nonrefundable deposit of $on the home to secure our placement On June 14, 2017, the final payment of $was paid in full totaling $ On July 24, 2017, I received pre-registration emails which included agreeing to the terms and conditions, estimated arrival time, and the number of guests and vehicles that would be at the homeAdditionally, I received an email regarding sign up for the amenities offered at the Reunion Resort On August 7, 2017, I received what I believed would be the final email containing cheinformation and the passcode
I am trying to recoup my $maintenance reserve All-star owes me since terminating my contract effective Feb
I have terminated my contract with
Allstar meeting the day requirementTThey were holding my $maintenance reserve which I requested be released after my last renter left and my agreement terminatedI was promised my reserve the second week of AprilIt was never received and was told I would get it the following weekNow they told me I would not get it this week eitherI am requesting Revdex.com help me to resolve this issue and recoup my $all-star has had sine
All Star did not move my family's reservation to a comparable property and I am seeking reimbursement for the property not being comparable
On September 10, I booked a reservation with All Star Vacation Homes for *** for 7/6/17-7/15/(Reservation #***) located in Windsor at Westside The booking deposit was $1, The balance for the reservation was paid in full at $6,on May 3, Then on October 6, I booked a second reservation with All Star Vacation Homes for*** for 7/7/17-7/15/(Reservation #***) also located in Windsor at Westside The booking deposit was $The balance for the reservation was paid in full at $2,on May 3,
Unfortunately, on July 6, while already at the Orlando International Airport I received a voicemail from Patrick with All Star Vacation Homes stating he was calling regarding my reservation # ***for*** for 7/
Here is a copy of the certified letter I sent to All Star It was returned since the place was closed and there was no forwarding address
Dear Sirs:
I recently returned home from a vacation where we stayed in your rental homes in Acadia Estates I had arranged a rental with you several years ago and was well pleased with the home you provided, so I had no reservations about dealing with All Star again This current trip was planned well in advance and with an eye towards the comfort of my family and guests Attention to detail should have made it a perfect reunion for all of us Instead, it was a disaster
We checked in to *** on Wednesday evening and were thrilled with the amenities in the home, so we overlooked the ants around the sticky kitchen phone and the pubic hair on the bath towel The water overflowing in a waste can in the laundry room didn't even get us upset although we were concerned that the soggy wall indicated this might be an ongoing issue We settled in and prepared for spending the next day at Disney
It wasn't until Friday afternoon when we came home from the parks and when the rest of my guests arrived that we found there was no water in the home I phoned and left a message; then I phoned again and left a message; then my daughter phoned and left a messageMy guests phoned and left messages I believe we called your office times and left messages Checking with a neighbor who was also in one of your rentals, we were told they had a similar issue because the water bill had not been paid at their home They gave us a third phone number to call We left more messages, each one more strident that the last, each one more desperate When we finally got a response, we were told that the water bill hadn't been paid at our house either Really! What a coincidence! Two owners on the same block who were deadbeats! And both with the same management company!
We were offered a second home, across the street from our original choice It wasn't ideal, but I didn't feel we had many options One of my guests would have to sleep in a bunk bed, and we were really looking forward to competing on the video games, but at least we could shower and flush toilets We spend the evening moving all our belongings and the grocery supplies from the kitchen into the second home However, when we decided to cool off in the swimming pool, we discovered not only was the pool filthy, but the water was cold No heat Exhausted from doing battle with your answering machine, I waited until the next morning to phone I was assured a technician would be there in the morning Of course, no one showed up Not on Saturday, not on Sunday, not on Monday, not on Tuesday Never We did remove the snake (who was very comfortable in the cold, dirty water) out of the pool, but that was as close as we got to using the it
By Saturday afternoon, we couldn't understand why the house was getting progressively hotter My son, who knows ***, did some online research on the thermostat in the house, and we realized that it was remotely controlled and set in the unoccupied statusAfter much trial and error we were able to override the setting and restart the air conditioning Unfortunately, without the owner security code, the override was only good for a few hours at a time So we called again And even though we clearly explained what we had discovered, it took another day for you to get back to us and repeat back the same analysis of the problem You added that you were unable to reach the owner to get the code to reset the thermostat Really? No way to contact him? In spite of cell phones and emergency numbers? Did the owner realize there were paying guests in the home? We took turns using the OBO button to keep the air conditioning running Until Tuesday, the day before our departure, someone had to set an alarm to get up at AM to override the thermostat Not exactly a relaxing vacation
The switch in homes lead to other inconveniences One of our family reunion traditions is to watch our *** play In fact, the selling point of was the home theater and the projection TV In ***, there was only seating for five people in front of the TV So, on Sunday afternoon, we took an afternoon off from the parks to return to*** and watch the game Of course this necessitated running back and forth to use the bathrooms, get snacks, etc Not the vacation I had planned
I suppose it could have been worse Luckily we left on Wednesday morning before a leak from the upstairs bathroom caused a flood in the downstairs master bath
All in all, the week was a frustrating one I spent a good deal of money to treat my family and friends to a vacation they would remember One of their most vivid memories will no doubt be seeing me in tears of anger and frustration
I believe I am due compensation from your company I want to give
Financially Unstable organization Read the reviews before contracting with them for your property management company They owe money to everyone, and are robbing vacation rental owners of their rightfully due income I have contracted with another local reputable Vacation home property manager who are very prompt in payment We never received a penny from All Star Vacation homes in the time we were contracted with them - nothing like a years worth of lost money on a property we worked hard to purchase We have also contracted with an attorney and are suing All Star If you are a property owner not being paid by All Star, get yourself an attorney If you read your contract, they prevailing party is responsible for reasonable attorney fees and you should prevail if they have failed to pay you as they did us
Failure to refund after reservation was cancelled
We place a reservation in February for a stay in OctoberDue to a scheduling conflict we had to cancel the reservationThe reservation was cancelled on May 24,Several phone calls have been made to check on the refundCall backs were promised and never madeTo date no refund has been receivedThe reservation number is ***We paid a total of $When we cancelled I had no problem with a shown refund of $and non refundable amount of $Now due to inaction on their part I have asked for the total amount to be refunded and have no response from them
The house was dirty, run down and cockroach infested
Upon arrival to All-Star vacation home on 7/7/there was dirty diapers, and other garbage on the walk way and in front of the door The walk way and house was covered in mold and had a terrible smell The refrigerator/freezer was leaking water and the pool screen was broken allowing all kids of leaves and tree junk into the pool As the stay went on to our dismay we realized the house was infested with live and dead cockroachesThe pool jets barely workedThe screen eventually was fixed and the house was washed upon our request due to the terrible smellAfter finally speaking with management he asked that I send a video of the cockroaches/once I did I never heard back from him I also asked for some type of reimbursement due to all of these unfortunate events and againnever heard backWe had a terrible experience as we were cleaning and killing cockroaches all day and night We were unable to relax or unwind while in
NOT PAYING ME FOR RENTING MY HOME
I had my home rented with All Star, they never sent me a monthly checked and kept the rental income on my propertyI have since dropped them and they could not pay me in full what I was owed ($12,000+)They paid me $and said they would send the rest, but nothing to dateI emailedcalled and no one will reply, They still owe me about $10,Looks like its small claims court next stop
I made a reservation with All Star and I cancelled my reservation leaving a credit of $
Tina H*** sent me an email stating my credit would be good for a future reservation When I called the customer service number, Manger Cari L*** informed me that I would have to use my reservation by December or I would loose my credit of $
No where in writing is this and I have not seen where there was a limit in payment I am requesting all of my money be refunded as I do not want to utilize this company for my vacation planning any longer
All Star Vacation Homes will not pay money due from rents they have collected while managing the rent of my vacation home
All Star Vacation Homes owes me a balance in the amount of $16,from my May statement This is the final payment from All Star since we cancelled our contract earlier this year Based on our agreement this payment should have been paid by July 15th I have made several requests for the balanceRecently, on 7/21/16, I requested a date for the transfer and Steve the owner of ASVH's responded on 7/22/that he would make the transfer on 8/5/ As the date approached I continued to reach out to make sure he was still okay with that date I contacted him on 8/and 8/but received no response Based on previous conversations and past history, I have little faith that ASVH's intends to pay this debt
ASVH homes owes us a significant amount of money due from rental proceeds they have received from rental of our home
ASVH was engaged as the managing company of our home primarily to rent the home for vacation rentalsThe agreement commenced in
The payments due to us are well overdue and have been for quite some timeWe have been ever so patient with ASVH in an attempt to allow them to turn the situation around and us to receive what we are owed but feel that this is no longer in our best interest
Non payment of money owed from our rental property
Non payment of money owed from our rental property
We are currently still under contract with All Star Vacation Homes to rent our home
All Star failed to make payment for statement balances throughout and when pressed CEO Steve T*** wrote in December that "these delays began due to a number of factors, including a changeover in our accounting team, transition of accounting software, combined with some unexpected financial setbacks, but that with an agreement with *** *** as majority owners of All Star in place they were committed to paying the outstanding balance fully and restoring our schedule of monthly distribution of funds"
Since that date we have received sporadic payments (not relating to amount owed) however no payments have been made since April and the outstanding balance owed to us at August is $9,
They have routinely breached contract by non-payment and as 'part
people displaced for our family reunionAnd took an almost 10k loss
My family and I rented a home for our family reunion starting on Friday September 1st two September 5th upon arrival to the home there was no one there to let us into the home we spent almost $10,to rent this home we stood out in the rain for several hours upon contacting the company we was told that all management was away on vacation out of the country and no one would be able to help us we were also told that we forfeited the money and we will not receive a refund our situation was handled very unprofessionally we had multiple family members who flew into the state and others who and others who drove into the state we had to end up renting hotel rooms and also renting a new house that would accommodate the people that we had come to Florida for this eventWe had children who had to stand out in the rain Property Management told us that allstarvacationhomes never sent the money that was require
We rented a vacation house that the management company can now not provide and they refuse to respond regarding a refund
We made a reservation for a vacation rental house through this company on April 3, for the dates of 05/24/- 06/03/ A deposit in the amount of $was required at that time We made two additional payments of $each in May toward the remaining balance
The property we reserved is no longer available and we've requested a refund of the deposit and payments Our calls and emails are now not being returned and no refund has been issued Additional details are in attached document
I'm due a refund from AllStar because I already paid for car rental and was charged for a second car that should've been free
I have sent several emails and a number of voicemail messages for AllStar Vacation Homes Accounting Deptand Guest Services Deptsince I checked out on August 27, regarding a refund that is due and I have not heard from anyone I had trouble with Enterprise when we arrived at MCO on 8/20/They said I never had a reservation and when I told them that I did and I showed them the confirmation I was informed that the confirmation I received was not from Enterprise I then called All Star and I was told to tell the agent at Enterprise that they need to call a manager and check another screenThe agent at Enterprise was very confusedUltimately she did find our reservations but then proceeded to tell us that we needed to payI showed her my confirmation from All Star which confirmed the the Toyota should've been free and the Dodge was already paid f
I have rented from All Star for 3yrs and have nothing but great things to sayHomes are clean and very presentableThe staff goes out of there way to make sure things are perfect for my staysEverything in the homes have been in working orderFrom reservation to check in to check out everything has been perfect
I received an emailed that I would be refunded the full amount charged to my credit cards for a rentalIn months, I have not received a refund
I reserved ***, bedroom bath, from All Star Vacation Homes October 11, for my family's summer vacationMy reservation number was ***My family made payments on this home totaling $which was paid by 4/29/On July 5, 2017, I received a call from Patrick stating that the property was no longer available for rental at this time due to damage by previous rentersHe wanted to rent me another home across the street but my family did not want to rent this home from the beginning of our searchPatrick later tells me about the home at *** on 7/6/that we could rent but our previous rental payment would not cover the total cost for this homeAs I spoke with family members about this home, I was in constant contact with Patrick and MeganAfter talking with Patrick sev
Failure to properly manage rental property and pay rents due as noted by other Complainants against All Star Vacation Homes
I contracted with All Star back in Aug to manage my short term vacation rental property in Kissimmee All Star, was contracted for management, licensing and payment of utilities The property was held under New Direction IRA in one of my retirement accounts Despite objection of the retirement company, All Star required a specific license with the State of Florida as well as the county of Osceola which contrasted the operating procedures of the retirement company I was required to complete a property assumption into another retirement account at a cost of $1,account setup plus $3,in property assumption costs Additionally, All Star Vacation Homes has not paid any royalties for rents since contracting with them in August amounting to $11,In total, All Star Vacation Homes owes me $15,including rents sue, property assumptio
In March of 2017, I secured my vacation home at *** Road in Orlando by paying the required depositAt the time, my payment was made to All Star Vacation HomesMy best friend and I planned a Disney vacation for our children for 12/27/17-1/3/In September, I was advised that All Star Vacation Homes had been taken over by Think Vacation Homes I was issued reservation number, and told that I could continue to make consistent paymentsI did this until the final imbursement was sent on October 20, At which point a total of $2,was issued to Think Vacation Homes to cover the cost of my night stay On 12/21/17, days prior to my scheduled check in date, I received notification via phone call, that my reservation was double booked and I would not be allowed to check in or stay as scheduledI was advised that my reservation would be cancelled and that they would not be able to accommodate my stay at any other propertyI was told that a full refund
Per the privacy policy, I should have received notice prior to any of my personal information being shared with any third party
I rented a vacation home (***) from Allstar for the week of August 13-20, On August 12th, I contacted Allstar (via Sarah W***) to find out why I had not received any information regarding the property After minutes I received an email from The Guest Services Team at Allstar with logistical information regarding the property When we arrived at the property on August 13, I noticed a pamphlet, guestbook and miscellaneous items referencing *** I called Sarah who then informed me that *** had started managing the property 2-months back I was never given the opportunity to consent to any of my personal information being shared with *** prior to my arrival I became aware that *** had been provided with my personal information without my consent
Failure to refund difference of original contracted vacation home after being unexpectedly placed in an alternate cheaper vac home/property location
In January 2017, my family and I contacted an All Star Vacation Homes agent and worked to procure the vacation home listed on their website at Reunion Resort, Muirfield Loop Reunion, FL for the following dates August - 20, On February 7, 2017, we placed a 20% nonrefundable deposit of $on the home to secure our placement On June 14, 2017, the final payment of $was paid in full totaling $ On July 24, 2017, I received pre-registration emails which included agreeing to the terms and conditions, estimated arrival time, and the number of guests and vehicles that would be at the homeAdditionally, I received an email regarding sign up for the amenities offered at the Reunion Resort On August 7, 2017, I received what I believed would be the final email containing cheinformation and the passcode
I am trying to recoup my $maintenance reserve All-star owes me since terminating my contract effective Feb
I have terminated my contract with
Allstar meeting the day requirementTThey were holding my $maintenance reserve which I requested be released after my last renter left and my agreement terminatedI was promised my reserve the second week of AprilIt was never received and was told I would get it the following weekNow they told me I would not get it this week eitherI am requesting Revdex.com help me to resolve this issue and recoup my $all-star has had sine
All Star did not move my family's reservation to a comparable property and I am seeking reimbursement for the property not being comparable
On September 10, I booked a reservation with All Star Vacation Homes for *** for 7/6/17-7/15/(Reservation #***) located in Windsor at Westside The booking deposit was $1, The balance for the reservation was paid in full at $6,on May 3, Then on October 6, I booked a second reservation with All Star Vacation Homes for*** for 7/7/17-7/15/(Reservation #***) also located in Windsor at Westside The booking deposit was $The balance for the reservation was paid in full at $2,on May 3,
Unfortunately, on July 6, while already at the Orlando International Airport I received a voicemail from Patrick with All Star Vacation Homes stating he was calling regarding my reservation # ***for*** for 7/
Here is a copy of the certified letter I sent to All Star It was returned since the place was closed and there was no forwarding address
Dear Sirs:
I recently returned home from a vacation where we stayed in your rental homes in Acadia Estates I had arranged a rental with you several years ago and was well pleased with the home you provided, so I had no reservations about dealing with All Star again This current trip was planned well in advance and with an eye towards the comfort of my family and guests Attention to detail should have made it a perfect reunion for all of us Instead, it was a disaster
We checked in to *** on Wednesday evening and were thrilled with the amenities in the home, so we overlooked the ants around the sticky kitchen phone and the pubic hair on the bath towel The water overflowing in a waste can in the laundry room didn't even get us upset although we were concerned that the soggy wall indicated this might be an ongoing issue We settled in and prepared for spending the next day at Disney
It wasn't until Friday afternoon when we came home from the parks and when the rest of my guests arrived that we found there was no water in the home I phoned and left a message; then I phoned again and left a message; then my daughter phoned and left a messageMy guests phoned and left messages I believe we called your office times and left messages Checking with a neighbor who was also in one of your rentals, we were told they had a similar issue because the water bill had not been paid at their home They gave us a third phone number to call We left more messages, each one more strident that the last, each one more desperate When we finally got a response, we were told that the water bill hadn't been paid at our house either Really! What a coincidence! Two owners on the same block who were deadbeats! And both with the same management company!
We were offered a second home, across the street from our original choice It wasn't ideal, but I didn't feel we had many options One of my guests would have to sleep in a bunk bed, and we were really looking forward to competing on the video games, but at least we could shower and flush toilets We spend the evening moving all our belongings and the grocery supplies from the kitchen into the second home However, when we decided to cool off in the swimming pool, we discovered not only was the pool filthy, but the water was cold No heat Exhausted from doing battle with your answering machine, I waited until the next morning to phone I was assured a technician would be there in the morning Of course, no one showed up Not on Saturday, not on Sunday, not on Monday, not on Tuesday Never We did remove the snake (who was very comfortable in the cold, dirty water) out of the pool, but that was as close as we got to using the it
By Saturday afternoon, we couldn't understand why the house was getting progressively hotter My son, who knows ***, did some online research on the thermostat in the house, and we realized that it was remotely controlled and set in the unoccupied statusAfter much trial and error we were able to override the setting and restart the air conditioning Unfortunately, without the owner security code, the override was only good for a few hours at a time So we called again And even though we clearly explained what we had discovered, it took another day for you to get back to us and repeat back the same analysis of the problem You added that you were unable to reach the owner to get the code to reset the thermostat Really? No way to contact him? In spite of cell phones and emergency numbers? Did the owner realize there were paying guests in the home? We took turns using the OBO button to keep the air conditioning running Until Tuesday, the day before our departure, someone had to set an alarm to get up at AM to override the thermostat Not exactly a relaxing vacation
The switch in homes lead to other inconveniences One of our family reunion traditions is to watch our *** play In fact, the selling point of was the home theater and the projection TV In ***, there was only seating for five people in front of the TV So, on Sunday afternoon, we took an afternoon off from the parks to return to*** and watch the game Of course this necessitated running back and forth to use the bathrooms, get snacks, etc Not the vacation I had planned
I suppose it could have been worse Luckily we left on Wednesday morning before a leak from the upstairs bathroom caused a flood in the downstairs master bath
All in all, the week was a frustrating one I spent a good deal of money to treat my family and friends to a vacation they would remember One of their most vivid memories will no doubt be seeing me in tears of anger and frustration
I believe I am due compensation from your company I want to give
Financially Unstable organization Read the reviews before contracting with them for your property management company They owe money to everyone, and are robbing vacation rental owners of their rightfully due income I have contracted with another local reputable Vacation home property manager who are very prompt in payment We never received a penny from All Star Vacation homes in the time we were contracted with them - nothing like a years worth of lost money on a property we worked hard to purchase We have also contracted with an attorney and are suing All Star If you are a property owner not being paid by All Star, get yourself an attorney If you read your contract, they prevailing party is responsible for reasonable attorney fees and you should prevail if they have failed to pay you as they did us