All Star Vacation Homes does not pay homeowners Are they financially stable?
We purchased a condo in Reunion Florida in September of and signed a contract for them to manage our rental property since they were already the property management company used by the previous ownerWe met with All Star and they showed us the rental history of our property and toured their operations - we should have picked up on the "smoke and mirrors" We were told that statements will be approximately the 21st of the following month & we would be paid for any monies owed (as well as this is in the contract) within approximately days after the statement and that is yet to happen for any month Each month they continue to owe us more money and no payment is received We are repeated told verbally and via email that they are in "restructuring" and money will be forthcoming We received our 1st statement for October & November the end of January Once we received our 1st statement, we noticed t
All Star has not paid net rental income per the month statements (now over $20K) for several months despite many discussions and follow-ups
All Star Vacation Homes manages my property in ***, and has done so for a number of years Over the past year, they have been delinquent in paying a number of my utility and HOA bills (which they manage) which has resulted in suspension of services and incremental fees (that I have absorbed) for late payment penalties and collection agency fees For the past several month, I have had a substantial net rental revenue balance owing to me, which was stated as $20,in the last statement that All Star has produced for November
In addition to this amount, I also have deposits with All Star that would need to be repaid in the event that I choose to leave their rental program
I have followed up several times regarding the need to be paid, with a significant number of exchanges with Joe R*** of All Star starting in October
Pool was not sanitized areas of house were filthy with food stains we had no running water today to take showers There were other issues as well
When I arrived the manitenance tech Josh was there making repairs To the refrigerator I walked the home to inspect it The patio door lock was broken they gave us a broken broom handle to put in track of door to prevent entry The pool water was cloudy and hair accessories and debris in pool, there was no chlorine in the pool The patio area was disgusting-the furniture was filthy and smelled awful--there were flies nesting and eating off the dried food There were weeds throughout the entire patio The entire pool area look as if no one had been there in months for service Josh was trying to fix seal on refrigerator but the repair did not work because the refrigerator did not cool to safely store our foodThere were tears on the sofaI called and spoke with Haley several times in the office and she sent out Sharonda to clean but the young l
Five ladies ages 69-paid to rent this home for vacation purposesWhen we got to the home we found that there wasn't any water going to the home
We rented this bedroom bathroom home from all star vacation homes/think vacation homes the total cost of the home including early arrival fee was $2, When we got to the home (five ladies ranging in ages 69-72) we found that the water had been shut off to the home We called the agency and they kept promising that they were going to get the water turned on We went without water for three days We washed with bottled water and had to carry pans of water from the swimming pool to flush the toilets Two of the bedroom were on the second floor We had the police, the office of the gated community all trying to help with the water situation Finally we called the water company and they came out on the Sunday and cut the lock off of the meter We had arrived the Friday before Not only do we feel that it was a health i
All Star Vacation Homes also called *** owes me $43,for past due rent on my home in Reunion, FL
January 17, 2013, *** closed on a new home located at ***, Kissimmee, FL sold by All Star Vacation HomesThe home was titled to ***, a limited partnership owned by ***
January 9, 2013*** signed a management and rental agreement with All Star Vacation Homes to manage the home as part of their short term home rental programAll Star Vacation Homes committed to the day to day management of the property, to pay all expenses including applicable state and county taxes and pay rental monies due to the owner in a timely fashion
During and early All Star became slow in their paymentsIn several conversations and meetings with Steve T***, All Star's CEO, T*** always promised to pay the amounts soon
On October 6, 2015, All Star Vacation Management Inc and Steve T*** personally signed a pro
Despite numerous communications from myself requesting payment and giving specific dates for payments, All Star have not made any payment to myself
I First requested payment of 75% of the monthly balance be made into my US bank account as the account was now running at a healthy balance and I have other bills to pay in regards to the property Karl J*** responded on the same day that he had conveyed this to Corporate Accounts Had no response from Corporate Account on the 11th Sept emailed Karl J*** again asking who to contact re payments He responded that Joe R*** does I emailed Joe R*** asking why no funds received he responded on the 19th that he would contact Corporate accounts No funds received emailed again on the 30th Sept now being more specific with amount requesting $12,000, which was 75% of the balance, being paid by the 7th Oct 16, I reiterated that I have bills to pay for the property Joe R*** responded on the 1st Oct he was workin
All Star Vacation Homes Orlando owes me $10,I rented a home with them we were canceled due to hurricane Irma and we haven't heard from them since
I rented a home from All Star Vacation Orlando for September we were cancelled due to hurricane Irma, we have been calling to reschedule but no one is answering my contacts I have yet to reschedule or receive a refund My reservation number is ***, the property that we was suppose to stay in is*** a bedroom and bathroom home
Failure to provide services paid for and failure to respond to several phone calls,e-mails and texts
Reserved 5BR home on gated resort with game room 8/12/for nights at $per night.( 11/21/17-11/26/17)Paid deposit and final payment with bank card.informed by staff that I would receive key code for house via e-mail by 10am 11/No e-mail sentI called 1-800-595-at 11:spoke with PatrickHe stated air conditioning out in home and some water damage to carpet but stated home might be ready by 11/Patrick sent link to home (Villas4less)for us to stay in 11/21, we had already started hr driveI informed him Alternate house did not have game room and not on resort which I wanted but we would stay for the night since we needed place to sleepArrived at Alternate house about 9pm, house had dirty walls carpet and chairs,roaches,kitchen counter with black ?bugs or dropletsNetting over pool torn in places, inside of fridge dirtyNo TV or internet serviceI ca
We were promised partial credit,and never received itNow they won't return our callsIt has beenoveramonth
Our family reserved a BR home in Kissimee, Flover week of Thanksgiving Air conditioning didn't work the whole weekThey sent servicemen but unable to fixNeeded to order a part.They did provide fans,and portable airconditioners, but required several callsIt was uncomfortable sleeping at nightThey promised a partial credit to our credit card account, in 7-business daysThat was over a month agoThey will not return our calls and now won't even take my calls
Very bad experience with my family vacationWas over charged and was told by Patrick I would receive a credit of over $months have passed and yet to hear from them
Non payment of money owned from my rental property For a second time!!!!
Allstar were the rental manager for my vacation home until Dec Prior to this date I waited months for my summer rental money to be paid and now they refuse to pay the remaining rental and deposit of $
According to the contract All Star managed the utility accounts and paid the HOA dues on my behalfThe payment of my share of the rental income and the utility bills worked according to the contract terms until early During All Star has started to stall the delivery of monthly statements and consequently the payment of the owners share of the rental incomeDuring the summer All Star also left some HOA dues and utility bills unpaid
I decided to terminate the management contract and sell my property due to the negligence After the contract expired they refused to contact my utility suppliers which they were obliged to do, prepare the final monthly statement, which were wrong, t
Allstar owes back revenue to me for reservations they put in my home for June and JulyNo payments have been paid to me yet for those reservations
I purchased a Vacation home in MayThe previous owner had Allstar as it's Property ManagerSeveral months of reservations were already in place, and I agreed to honor those reservationsWe signed a contract that stated how much each reservation was worth, and what my payout would beIt was agreed in the contract I would be paid the next month for the reservations that took place in the previous month
I have not been paid for any reservations in June or JulyI have repeatedly called and emailed Allstar and have only been told that I should continue to wait a "few more weeks"They have been stalling me on paying for months now
I have alerted them I will not take any more of their reservations for future bookings, until they pay me the amount owed for June and JulyThe guests have already stayed in my home, and paid All St
President of the Company (Kelly S** T***) refuses to refund money after she continually pressured me to wire her monies about and beyond the rent
On Sunday, July 1st my buddies an I decided to go to Orlando for the holiday weekend I had heard of an app Misterb&b that was very helpful, so I downloaded it and found a property I reached out to the Host via the website and was contacted the following morning by Kelly S** T*** She asked that I text her to discuss the rental agreement which I did We made small talk, and when it came time to discuss the payment, I asked her is she would be running my*** that I had entered on the site She said "No" because the date was so close she need the money sent to her via gift card I did what she asked and sent her $($75) short of the total agreed amount She said I could bring the remainder when I checked in She also said that she would email me the rental agreement that afternoon
A couple hours later, I received anothe
We made an reservation and was told the property was SOLDWe were advise would receive our deposit back of $but never received the refund
Good evening Phil,
*** (cc"d) and I spoke with you during last November regarding our refund on a deposit we made with all star vacation homes property We made an reservation for a stay for thanksgiving but we were informed the property was SOLD and we would receive a refund However we still haven't received the down payment return to us for $From our conversation, you stated we would receive a refund for the $but we still haven't heard or receive any payment as of yet
Could you please provide an updated status regarding this refund at the soonest
Thank you for your urgency in this matterIf have any questions or concerns please let us know
Non-payment of rental income due over many months
AllStars have been our management agent for over 12yrs and over the last 6months have failed to respond to request to pay monies held in our escrow account to the value in excess of $6,as at July 2017- they also have nights booking income that we have not yet factored (i.e.taken place between August and November 2017)We have yet to see the statement of these bookings which is therefore likely to raise the total amount beyond the July statement amount of $6,
There is as yet no response to our queries, despite email correspondences and on-site visit
Owed credit that won't get processed
Am owed 1022$ and change credit that the company has outlined they owe me in writing but they will not credit my Visa accountHave been trying to resolve for weeks and just getting spun in circlesEveryone says they will follow up and get back to me but nothing happensHas been ongoing since early March
AllStar are in breach of my contract by not paying monies due to owner for rentals they handled - $6,owing
I rented my property thru AllStar Vacation homes since June 2013/ The last rental was December when, due to them being double booked I dug them out of a hole and agreed to accommodate their client for which apparently Sue T*** was extremely grateful
They knew I had complained in past over settlements of accounts and I therefore insisted on payment BEFORE the renter arrived which was agreed by Mrs T***
They stated they would reconcile my account as I had continually said I was still owed money
They said they would reconcile this as final payment (I had by that time terminated my agreement with them) but instead of paying me more than the rental amount they paid me a lower balance than the rental
This is an excerpt from the email I received agreeing the rental in December (for $8,net to owner) :
From me "I would also make it a conditio
Did not produce what the advertisement said they guaranteed! Which was top notch luxury homes
Our family rented this home *** from May 24th - May for the amount of $2600, for my 50th Birthday celebration which was ruined When we arrived the pool was dirty, the pool area fans didn't work, and to top it off we had no pool for the entire time we stayed in this home! So we never had my pool party for my 50th, as you only turn once in a life time! There were holes in the walls in one of the bathrooms upstairs, some of the televisions didn't work upstairs, the movie theater surround sound wasn't working! We had to call them several times to come fix all the things that were broken they came out twice but to no avail we were told that the pool would not be fixed until the date that we were leaving which was May 30, 2017, they still hadn't come by the time of our departure on that date I was told that we should be okay that it was going to be hot
Refund for car rental and promised credit
The reason for my owed credit is after confirming my reservation with All Star Vacation homes on 11/18/16, I was informed on 11/14/one day before my departure to the rental property reserved at *** that the owner of the home cancelled my reservation processedI was frantic of this last minute change but then Patrick S*** offered an alternative home but only have pictures to display of the home with no address I phoned Patrick at 4pm on 11/14/inquiring about the address to the home and the code for entry I was promised by Patrick to receive by the close of business on 11/14/ This information was not email to me by Patrick until the morning of 11/15/after I landed in Orlando Patrick offered an early cheto the alternative home that I accepted but he did not come through on his promise He also promised a credit for the early chefor the inconvenience from which I never received I am owed $(for
All Star Vacation Homes does not pay homeowners Are they financially stable?
We purchased a condo in Reunion Florida in September of and signed a contract for them to manage our rental property since they were already the property management company used by the previous ownerWe met with All Star and they showed us the rental history of our property and toured their operations - we should have picked up on the "smoke and mirrors" We were told that statements will be approximately the 21st of the following month & we would be paid for any monies owed (as well as this is in the contract) within approximately days after the statement and that is yet to happen for any month Each month they continue to owe us more money and no payment is received We are repeated told verbally and via email that they are in "restructuring" and money will be forthcoming We received our 1st statement for October & November the end of January Once we received our 1st statement, we noticed t
All Star has not paid net rental income per the month statements (now over $20K) for several months despite many discussions and follow-ups
All Star Vacation Homes manages my property in ***, and has done so for a number of years Over the past year, they have been delinquent in paying a number of my utility and HOA bills (which they manage) which has resulted in suspension of services and incremental fees (that I have absorbed) for late payment penalties and collection agency fees For the past several month, I have had a substantial net rental revenue balance owing to me, which was stated as $20,in the last statement that All Star has produced for November
In addition to this amount, I also have deposits with All Star that would need to be repaid in the event that I choose to leave their rental program
I have followed up several times regarding the need to be paid, with a significant number of exchanges with Joe R*** of All Star starting in October
Pool was not sanitized areas of house were filthy with food stains we had no running water today to take showers There were other issues as well
When I arrived the manitenance tech Josh was there making repairs To the refrigerator I walked the home to inspect it The patio door lock was broken they gave us a broken broom handle to put in track of door to prevent entry The pool water was cloudy and hair accessories and debris in pool, there was no chlorine in the pool The patio area was disgusting-the furniture was filthy and smelled awful--there were flies nesting and eating off the dried food There were weeds throughout the entire patio The entire pool area look as if no one had been there in months for service Josh was trying to fix seal on refrigerator but the repair did not work because the refrigerator did not cool to safely store our foodThere were tears on the sofaI called and spoke with Haley several times in the office and she sent out Sharonda to clean but the young l
Five ladies ages 69-paid to rent this home for vacation purposesWhen we got to the home we found that there wasn't any water going to the home
We rented this bedroom bathroom home from all star vacation homes/think vacation homes the total cost of the home including early arrival fee was $2, When we got to the home (five ladies ranging in ages 69-72) we found that the water had been shut off to the home We called the agency and they kept promising that they were going to get the water turned on We went without water for three days We washed with bottled water and had to carry pans of water from the swimming pool to flush the toilets Two of the bedroom were on the second floor We had the police, the office of the gated community all trying to help with the water situation Finally we called the water company and they came out on the Sunday and cut the lock off of the meter We had arrived the Friday before Not only do we feel that it was a health i
All Star Vacation Homes also called *** owes me $43,for past due rent on my home in Reunion, FL
January 17, 2013, *** closed on a new home located at ***, Kissimmee, FL sold by All Star Vacation HomesThe home was titled to ***, a limited partnership owned by ***
January 9, 2013*** signed a management and rental agreement with All Star Vacation Homes to manage the home as part of their short term home rental programAll Star Vacation Homes committed to the day to day management of the property, to pay all expenses including applicable state and county taxes and pay rental monies due to the owner in a timely fashion
During and early All Star became slow in their paymentsIn several conversations and meetings with Steve T***, All Star's CEO, T*** always promised to pay the amounts soon
On October 6, 2015, All Star Vacation Management Inc and Steve T*** personally signed a pro
Despite numerous communications from myself requesting payment and giving specific dates for payments, All Star have not made any payment to myself
I First requested payment of 75% of the monthly balance be made into my US bank account as the account was now running at a healthy balance and I have other bills to pay in regards to the property Karl J*** responded on the same day that he had conveyed this to Corporate Accounts Had no response from Corporate Account on the 11th Sept emailed Karl J*** again asking who to contact re payments He responded that Joe R*** does I emailed Joe R*** asking why no funds received he responded on the 19th that he would contact Corporate accounts No funds received emailed again on the 30th Sept now being more specific with amount requesting $12,000, which was 75% of the balance, being paid by the 7th Oct 16, I reiterated that I have bills to pay for the property Joe R*** responded on the 1st Oct he was workin
All Star Vacation Homes Orlando owes me $10,I rented a home with them we were canceled due to hurricane Irma and we haven't heard from them since
I rented a home from All Star Vacation Orlando for September we were cancelled due to hurricane Irma, we have been calling to reschedule but no one is answering my contacts I have yet to reschedule or receive a refund My reservation number is ***, the property that we was suppose to stay in is*** a bedroom and bathroom home
Failure to provide services paid for and failure to respond to several phone calls,e-mails and texts
Reserved 5BR home on gated resort with game room 8/12/for nights at $per night.( 11/21/17-11/26/17)Paid deposit and final payment with bank card.informed by staff that I would receive key code for house via e-mail by 10am 11/No e-mail sentI called 1-800-595-at 11:spoke with PatrickHe stated air conditioning out in home and some water damage to carpet but stated home might be ready by 11/Patrick sent link to home (Villas4less)for us to stay in 11/21, we had already started hr driveI informed him Alternate house did not have game room and not on resort which I wanted but we would stay for the night since we needed place to sleepArrived at Alternate house about 9pm, house had dirty walls carpet and chairs,roaches,kitchen counter with black ?bugs or dropletsNetting over pool torn in places, inside of fridge dirtyNo TV or internet serviceI ca
We were promised partial credit,and never received itNow they won't return our callsIt has beenoveramonth
Our family reserved a BR home in Kissimee, Flover week of Thanksgiving Air conditioning didn't work the whole weekThey sent servicemen but unable to fixNeeded to order a part.They did provide fans,and portable airconditioners, but required several callsIt was uncomfortable sleeping at nightThey promised a partial credit to our credit card account, in 7-business daysThat was over a month agoThey will not return our calls and now won't even take my calls
Very bad experience with my family vacationWas over charged and was told by Patrick I would receive a credit of over $months have passed and yet to hear from them
Non payment of money owned from my rental property For a second time!!!!
Allstar were the rental manager for my vacation home until Dec Prior to this date I waited months for my summer rental money to be paid and now they refuse to pay the remaining rental and deposit of $
According to the contract All Star managed the utility accounts and paid the HOA dues on my behalfThe payment of my share of the rental income and the utility bills worked according to the contract terms until early During All Star has started to stall the delivery of monthly statements and consequently the payment of the owners share of the rental incomeDuring the summer All Star also left some HOA dues and utility bills unpaid
I decided to terminate the management contract and sell my property due to the negligence After the contract expired they refused to contact my utility suppliers which they were obliged to do, prepare the final monthly statement, which were wrong, t
Allstar owes back revenue to me for reservations they put in my home for June and JulyNo payments have been paid to me yet for those reservations
I purchased a Vacation home in MayThe previous owner had Allstar as it's Property ManagerSeveral months of reservations were already in place, and I agreed to honor those reservationsWe signed a contract that stated how much each reservation was worth, and what my payout would beIt was agreed in the contract I would be paid the next month for the reservations that took place in the previous month
I have not been paid for any reservations in June or JulyI have repeatedly called and emailed Allstar and have only been told that I should continue to wait a "few more weeks"They have been stalling me on paying for months now
I have alerted them I will not take any more of their reservations for future bookings, until they pay me the amount owed for June and JulyThe guests have already stayed in my home, and paid All St
President of the Company (Kelly S** T***) refuses to refund money after she continually pressured me to wire her monies about and beyond the rent
On Sunday, July 1st my buddies an I decided to go to Orlando for the holiday weekend I had heard of an app Misterb&b that was very helpful, so I downloaded it and found a property I reached out to the Host via the website and was contacted the following morning by Kelly S** T*** She asked that I text her to discuss the rental agreement which I did We made small talk, and when it came time to discuss the payment, I asked her is she would be running my*** that I had entered on the site She said "No" because the date was so close she need the money sent to her via gift card I did what she asked and sent her $($75) short of the total agreed amount She said I could bring the remainder when I checked in She also said that she would email me the rental agreement that afternoon
A couple hours later, I received anothe
We made an reservation and was told the property was SOLDWe were advise would receive our deposit back of $but never received the refund
Good evening Phil,
*** (cc"d) and I spoke with you during last November regarding our refund on a deposit we made with all star vacation homes property We made an reservation for a stay for thanksgiving but we were informed the property was SOLD and we would receive a refund However we still haven't received the down payment return to us for $From our conversation, you stated we would receive a refund for the $but we still haven't heard or receive any payment as of yet
Could you please provide an updated status regarding this refund at the soonest
Thank you for your urgency in this matterIf have any questions or concerns please let us know
Non-payment of rental income due over many months
AllStars have been our management agent for over 12yrs and over the last 6months have failed to respond to request to pay monies held in our escrow account to the value in excess of $6,as at July 2017- they also have nights booking income that we have not yet factored (i.e.taken place between August and November 2017)We have yet to see the statement of these bookings which is therefore likely to raise the total amount beyond the July statement amount of $6,
There is as yet no response to our queries, despite email correspondences and on-site visit
Owed credit that won't get processed
Am owed 1022$ and change credit that the company has outlined they owe me in writing but they will not credit my Visa accountHave been trying to resolve for weeks and just getting spun in circlesEveryone says they will follow up and get back to me but nothing happensHas been ongoing since early March
AllStar are in breach of my contract by not paying monies due to owner for rentals they handled - $6,owing
I rented my property thru AllStar Vacation homes since June 2013/ The last rental was December when, due to them being double booked I dug them out of a hole and agreed to accommodate their client for which apparently Sue T*** was extremely grateful
They knew I had complained in past over settlements of accounts and I therefore insisted on payment BEFORE the renter arrived which was agreed by Mrs T***
They stated they would reconcile my account as I had continually said I was still owed money
They said they would reconcile this as final payment (I had by that time terminated my agreement with them) but instead of paying me more than the rental amount they paid me a lower balance than the rental
This is an excerpt from the email I received agreeing the rental in December (for $8,net to owner) :
From me "I would also make it a conditio
Did not produce what the advertisement said they guaranteed! Which was top notch luxury homes
Our family rented this home *** from May 24th - May for the amount of $2600, for my 50th Birthday celebration which was ruined When we arrived the pool was dirty, the pool area fans didn't work, and to top it off we had no pool for the entire time we stayed in this home! So we never had my pool party for my 50th, as you only turn once in a life time! There were holes in the walls in one of the bathrooms upstairs, some of the televisions didn't work upstairs, the movie theater surround sound wasn't working! We had to call them several times to come fix all the things that were broken they came out twice but to no avail we were told that the pool would not be fixed until the date that we were leaving which was May 30, 2017, they still hadn't come by the time of our departure on that date I was told that we should be okay that it was going to be hot
Refund for car rental and promised credit
The reason for my owed credit is after confirming my reservation with All Star Vacation homes on 11/18/16, I was informed on 11/14/one day before my departure to the rental property reserved at *** that the owner of the home cancelled my reservation processedI was frantic of this last minute change but then Patrick S*** offered an alternative home but only have pictures to display of the home with no address I phoned Patrick at 4pm on 11/14/inquiring about the address to the home and the code for entry I was promised by Patrick to receive by the close of business on 11/14/ This information was not email to me by Patrick until the morning of 11/15/after I landed in Orlando Patrick offered an early cheto the alternative home that I accepted but he did not come through on his promise He also promised a credit for the early chefor the inconvenience from which I never received I am owed $(for