Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] states that "Our team did not assist in booking this flightThe member logged into the website and booked the selected flightAs mentioned, this is not an internal or technical issue with the booking process or the systemIt is not possible for the system change or modify information from the booking page to the confirmation" They're absolutely right, their team did NOT assist in booking In fact, no one at [redacted] helped with this flightThe flight was actually booked thru an outfit called [redacted] Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as [redacted] 's website.] Regards, [redacted] ***
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] (complaint ID [redacted] )The complaint is in reference to a reservation error in which the system incorrectly associated similar properties On November 1, we were able to reconcile the issue by relocating Mr [redacted] to the correct resort, PVC at the Roundhouse Resort, at no additional cost the member SaveOnResorts.com would like to apologize for the booking error and any inconvenience this may have causedWe were able to assist Mr [redacted] by relocating him to the correct resort at no additional cost and we hope that this provides a satisfactory resolution to his complaint Please contact us at 858-999-if you have further inquiries regarding this complaint Thank you, [redacted] Operations Coordinator SaveOnResorts.com, LLC 858-999- (877)737- [redacted] @saveonresorts.com
SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted] )The complaint is in reference to being removed from "member" list, stop renewal calls and to assure no invoices are dueWe attempted to call Mrs [redacted] today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system She will not receive any additional invoices due to that there's no outstanding payments on the account All of Mrs [redacted] 's requests have been fulfilled as requested If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-ext *** Regard, [redacted] Client Support |Quality Assurance office: ext ***fax: 877.377.0101email: [redacted]
Dear Revdex.com of San Diego,We are responding to the notification received for the Consumer Complaint # [redacted] filed by [redacted] B [redacted] The complainant seeks compensation of $after purchasing a vacation package and membership that were never receivedPer the details provided in the complaint, this package was purchased via phone on April 25, 2017, from [redacted] .SaveOnResorts.com, LLC (SOR) is a technology and fulfillment company contracted by various entities to host and maintain their travel membership websitesOur records do not indicate SOR has a professional relationship with [redacted] Further, SOR has not been contracted to fulfill any services this person may offer to separate partiesSOR attempted to contact [redacted] via phone on the afternoon of May 12th to discuss the complaint and seek further informationWe did not connect but left a detailed voicemail including our contact information, also provided below.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as, according to our records, we do not have a professional relationship with the salesperson mentioned in the complaint, nor have enough information to attempt further resolutionsPlease contact us at ###-###-#### if you have further inquiries regarding this consumer complaint.Best Regards, [redacted] ***Office AdministratorOffice Line: ###-###-####Direct Line: ###-###-####
[i was contacted by Ms [redacted] of save on resortsShe explained that they are not the marketing company that made the offerShe did give me two telephone numbers one was disconnected and the other I called four times over three days left messages but have yet to hear from anyoneMight not have been scammed by save on but scammed nevertheless answered jRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello, Thank you so much for contacting usWe would like to begin with saying that SOR Technology is not Club Exploria MarketplaceSOR Technology solely provides technology services and customer service for reservations that are booked through the Club Exploria Marketplace platform/ website A reservation was placed in the name of Mr [redacted] on 12/5/for [redacted] ResortThe reservation was booked for a three bedroom unit and the total cost of the reservation was $1, At the time of placing the reservation, 12/5/5:29:PM, Mr [redacted] agreed to the Terms and Conditions, which state that in the case a reservation becomes unavailable, alternative accommodations can be offered, which may require additional fees, or a full refund may be issued for the total monies paid On, 12/13/17, we received notification that this property had over booked and these dates were no longer availableThe same day, we reached out to Mr [redacted] to inform him and assist with re booking but he was not available at the time of callWe left a detailed message and sent an email as wellOn 12/14/and 12/15/we attempted to reach them again, but no luckWe left a messages and sent emails during both attempts to contact Mr [redacted] Mrs [redacted] called in on 12/15/and was upset that her travel dates had come back as not availableWe offered assistance with re booking, but the same rates were no longer availableWe apologized for any inconveniences that were caused and member then demanded a refundWe let her know that she is entitled to a full refund based on her terms and conditions, so the funds were released in the full amount of $1,891.82, on 12/15/at 12:07:PM We then attempted to reach out on 12/16/17, 12/19/17, and 12/23/to see if Mrs [redacted] needed assistance with re booking, but we were not able to reach her successfullyA representative reached Mrs [redacted] yesterday to offer assistance with re booking, but she said she no longer needed assistance as she was able to find alternative accommodationsMrs [redacted] thanked us for the call and then ended the call before our representative could assist further Please let us know if additional information is needed Best Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Hello,This member contacted us on October 29th regarding the flight reservation in question Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund If they elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor The customer elected to receive the full refund, which has been processed and the customer informed They will see the full amount of the flight, $USD, post back to their account within - business days With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase With regards to their September vacation, that matter is unrelated to their flight booking They completed that vacation without issue to our knowledge Please let us know if we can provide further information on this matterRegards,SaveOnResorts.com
Dear the Revdex.com of San Diego, I am responding to the notification received for the rejected consumer complaint filed by Mrs [redacted] (complaint [redacted] ) SaveOnResorts.com provides customer service and reservation fulfillment services on behalf of the client, [redacted] ***We fully admit that we are at fault for the system error that occurred and resulted in the incorrect flight bookingWe refunded the member in full for both her flight and hotel reservations and we offered to provide assistance with any future travel plans We feel that we have provided sufficient resolution to the portion of the complaint that relates to SaveOnResorts.comWe encourage Mrs [redacted] to reach out to [redacted] to obtain a refund for the contractual fees purchased for the membership Thank you, Jennifer Lekas Operations Coordinator SaveOnResorts.com, LLC [redacted]
Please see the attached response regarding Complaint # [redacted] Feel free to reach back with any further questions, concerns, or commentsBest Regards,The SaveOnResorts.com Team
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr*** ***, (complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The *** Group, LLC to provide technology for
their travel club, *** *** Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr*** was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentationIn a phone call that took place between Mr*** and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr*** that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr***’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the *** *** Network. Please contact us at 858-999-if you have further inquiries regarding this consumer complaint*** ***
*** ***
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by Mr*** ** *** (complaint ***)Mr***
is seeking $in hotel credit that was promised in exchange for listening to
a sales pitch
We were able to
obtain a copy of the recording from the
marketing company that offered the $couponWe can conclude from this
recording that Mr*** was informed that he would receive a $credit
toward hotels by a marketing company referred to as *** ***
In an attempt to resolve the issue, we reached out to the
marketing company and requested that they provide resolution to the issueWe
also contacted Mr*** and offered to issue Mr*** a $savings code,
however he was insistent on receiving the $hotel creditSince we did not
make the initial offer to Mr***, we do not feel we should be responsible
for the fulfillment of the gift that was promised
The $hotel certificate that was promised was offered by
a marketing company, completely unaffiliated with SaveOnResorts.comWe did not
have any say in the marketing, presentation or solicitation of the certificate
We would like our name, SaveOnResorts.com, LLC, to be removed from this
complaint, as we have no affiliation with the marketing company that issued the
certificate
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
***
***
Please see the attached response regarding Complaint #*** from Mr& Mrs*** ** *** . Feel free to reach back with any questions, concerns, or comments. Thank you,SaveOnResorts.com, LLCMain Line: (858) 625-0630Office Fax: (877) 377-
Dear the Revdex.com of San Diego,
I am responding to the notification received for a consumer
complaint filed by Mr*** ** *** (complaint ID ***)The complaint
references that Mr*** was not satisfied with the coupon for the website or
the hotels that were available upon
conducting searches for hotel
accommodations
On July 8, SaveOnResorts.com contacted Mr*** via
phone and left a voice messageWe also followed up via email on July 10, offering
Mr*** a $Savings Code, triple the value of the original code, to be
used through a similar website called *** *** ***Please see the attachment to view the email that was sent
SaveOnResorts.com has assisted Mr*** and provided a code
that is triple the value of that mentioned in the initial complaintWe hope
that he is satisfied with the outcomePlease contact us at 858-999-if you
have further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I actually laughed when I read their responseI did contact them the first time on October but did not hear from anyone in returnThey have never initiated a return call until our complaintHowever in one of my calls to *** ** *** *** *** they offered me double points back for our problemWhich I refused. NEVER did they offer to reschedule for the same price, offer a full refund or try to make it rightexample another trip at the same price later onAccording to my notes I spoke with *** their customer relations representative, times and with other agents or timesAs well as our lawyer who tried to get a supervisor this Friday with NO successand with the same out come as when I asked for a manager or supervisorWe have no one here for you to speak with we have to email them for a callbackNO CALL BACK until the complaint was lodgedThey (Miss ***Co called from ***) called yesterday, Friday, November 6,2015 after our lawyer tried to contact them from his officeThey then offered a full refund of the ticket price of $and I asked what about the hotel ($149.82) they said they would refund that as well in full I accepted those items ,but we still want our membership cancelled and refunded in full plus the renewal fee($5,and $477.06)> The young lady them asked me to email a letter to request a refund for the membership fees which I have doneNo response as of today November As far as we are concerned only half of the problem has been rectified and we would need the membership fees returned to close this complaintThanking you in advance for all your help in this stressful matter*** ***
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Ms*** *** (complaint ***)
Our team did not assist in booking this flightThe member logged
into the website and booked the selected flightAs mentioned, this is not an
internal or technical issue with the booking process or the systemIt is not
possible for the system change or modify information from the booking page to
the confirmation
Ms*** is an authorized user on the accountAny person
who is an authorized user, who is able to log in to the website, can utilize
the reward credits on the accountReward credits can be used as currency on
the website to book anything included but not limited to: hotels, resorts, cruises,
and flights
While we have assumed no responsibility, we have issued double
reward credits to the account as a courtesy for the inconvenience this may have
caused
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Please see the attached response regarding Mr***'s recent complaintFeel free to reach back with any further questions, concerns, or comments. Thank you,The SaveOnResorts.com TeamMain Line: (***) ***-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution helpful but not complete.. . If they are connected with [redacted], as printed in our brochure they should be able to give us a contact ,number, address or location for us to further cut ties with this company and they have not been able to give us this information. How can that be? If they are involved with the company as is printed on our information packet ,they have the responsibilities to uphold any consequences of that companies failure to uphold their part of the contract. We do accept the refund of the air fare and hotel charges, but still want a refund of all monies paid to, [redacted],$5693.00 initial charge for membership and 1 renewal of $477.60 total $6170.60. Any help in resolving the whole problem is much appreciated.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] states that "Our team did not assist in booking this flightThe member logged into the website and booked the selected flightAs mentioned, this is not an internal or technical issue with the booking process or the systemIt is not possible for the system change or modify information from the booking page to the confirmation" They're absolutely right, their team did NOT assist in booking In fact, no one at [redacted] helped with this flightThe flight was actually booked thru an outfit called [redacted] Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as [redacted] 's website.] Regards, [redacted] ***
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] (complaint ID [redacted] )The complaint is in reference to a reservation error in which the system incorrectly associated similar properties On November 1, we were able to reconcile the issue by relocating Mr [redacted] to the correct resort, PVC at the Roundhouse Resort, at no additional cost the member SaveOnResorts.com would like to apologize for the booking error and any inconvenience this may have causedWe were able to assist Mr [redacted] by relocating him to the correct resort at no additional cost and we hope that this provides a satisfactory resolution to his complaint Please contact us at 858-999-if you have further inquiries regarding this complaint Thank you, [redacted] Operations Coordinator SaveOnResorts.com, LLC 858-999- (877)737- [redacted] @saveonresorts.com
SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted] )The complaint is in reference to being removed from "member" list, stop renewal calls and to assure no invoices are dueWe attempted to call Mrs [redacted] today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system She will not receive any additional invoices due to that there's no outstanding payments on the account All of Mrs [redacted] 's requests have been fulfilled as requested If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-ext *** Regard, [redacted] Client Support |Quality Assurance office: ext ***fax: 877.377.0101email: [redacted]
Dear Revdex.com of San Diego,We are responding to the notification received for the Consumer Complaint # [redacted] filed by [redacted] B [redacted] The complainant seeks compensation of $after purchasing a vacation package and membership that were never receivedPer the details provided in the complaint, this package was purchased via phone on April 25, 2017, from [redacted] .SaveOnResorts.com, LLC (SOR) is a technology and fulfillment company contracted by various entities to host and maintain their travel membership websitesOur records do not indicate SOR has a professional relationship with [redacted] Further, SOR has not been contracted to fulfill any services this person may offer to separate partiesSOR attempted to contact [redacted] via phone on the afternoon of May 12th to discuss the complaint and seek further informationWe did not connect but left a detailed voicemail including our contact information, also provided below.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as, according to our records, we do not have a professional relationship with the salesperson mentioned in the complaint, nor have enough information to attempt further resolutionsPlease contact us at ###-###-#### if you have further inquiries regarding this consumer complaint.Best Regards, [redacted] ***Office AdministratorOffice Line: ###-###-####Direct Line: ###-###-####
[i was contacted by Ms [redacted] of save on resortsShe explained that they are not the marketing company that made the offerShe did give me two telephone numbers one was disconnected and the other I called four times over three days left messages but have yet to hear from anyoneMight not have been scammed by save on but scammed nevertheless answered jRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello, Thank you so much for contacting usWe would like to begin with saying that SOR Technology is not Club Exploria MarketplaceSOR Technology solely provides technology services and customer service for reservations that are booked through the Club Exploria Marketplace platform/ website A reservation was placed in the name of Mr [redacted] on 12/5/for [redacted] ResortThe reservation was booked for a three bedroom unit and the total cost of the reservation was $1, At the time of placing the reservation, 12/5/5:29:PM, Mr [redacted] agreed to the Terms and Conditions, which state that in the case a reservation becomes unavailable, alternative accommodations can be offered, which may require additional fees, or a full refund may be issued for the total monies paid On, 12/13/17, we received notification that this property had over booked and these dates were no longer availableThe same day, we reached out to Mr [redacted] to inform him and assist with re booking but he was not available at the time of callWe left a detailed message and sent an email as wellOn 12/14/and 12/15/we attempted to reach them again, but no luckWe left a messages and sent emails during both attempts to contact Mr [redacted] Mrs [redacted] called in on 12/15/and was upset that her travel dates had come back as not availableWe offered assistance with re booking, but the same rates were no longer availableWe apologized for any inconveniences that were caused and member then demanded a refundWe let her know that she is entitled to a full refund based on her terms and conditions, so the funds were released in the full amount of $1,891.82, on 12/15/at 12:07:PM We then attempted to reach out on 12/16/17, 12/19/17, and 12/23/to see if Mrs [redacted] needed assistance with re booking, but we were not able to reach her successfullyA representative reached Mrs [redacted] yesterday to offer assistance with re booking, but she said she no longer needed assistance as she was able to find alternative accommodationsMrs [redacted] thanked us for the call and then ended the call before our representative could assist further Please let us know if additional information is needed Best Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Hi ***,At this point, it seems resolved I won't know for sure until I try to use their credit, but I assume all is well.***
Hello,This member contacted us on October 29th regarding the flight reservation in question Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund If they elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor The customer elected to receive the full refund, which has been processed and the customer informed They will see the full amount of the flight, $USD, post back to their account within - business days With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase With regards to their September vacation, that matter is unrelated to their flight booking They completed that vacation without issue to our knowledge Please let us know if we can provide further information on this matterRegards,SaveOnResorts.com
Dear the Revdex.com of San Diego, I am responding to the notification received for the rejected consumer complaint filed by Mrs [redacted] (complaint [redacted] ) SaveOnResorts.com provides customer service and reservation fulfillment services on behalf of the client, [redacted] ***We fully admit that we are at fault for the system error that occurred and resulted in the incorrect flight bookingWe refunded the member in full for both her flight and hotel reservations and we offered to provide assistance with any future travel plans We feel that we have provided sufficient resolution to the portion of the complaint that relates to SaveOnResorts.comWe encourage Mrs [redacted] to reach out to [redacted] to obtain a refund for the contractual fees purchased for the membership Thank you, Jennifer Lekas Operations Coordinator SaveOnResorts.com, LLC [redacted]
Please see the attached response regarding Complaint # [redacted] Feel free to reach back with any further questions, concerns, or commentsBest Regards,The SaveOnResorts.com Team
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr*** ***, (complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The *** Group, LLC to provide technology for
their travel club, *** *** Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr*** was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentationIn a phone call that took place between Mr*** and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr*** that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr***’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the *** *** Network. Please contact us at 858-999-if you have further inquiries regarding this consumer complaint*** ***
*** ***
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by Mr*** ** *** (complaint ***)Mr***
is seeking $in hotel credit that was promised in exchange for listening to
a sales pitch
We were able to
obtain a copy of the recording from the
marketing company that offered the $couponWe can conclude from this
recording that Mr*** was informed that he would receive a $credit
toward hotels by a marketing company referred to as *** ***
In an attempt to resolve the issue, we reached out to the
marketing company and requested that they provide resolution to the issueWe
also contacted Mr*** and offered to issue Mr*** a $savings code,
however he was insistent on receiving the $hotel creditSince we did not
make the initial offer to Mr***, we do not feel we should be responsible
for the fulfillment of the gift that was promised
The $hotel certificate that was promised was offered by
a marketing company, completely unaffiliated with SaveOnResorts.comWe did not
have any say in the marketing, presentation or solicitation of the certificate
We would like our name, SaveOnResorts.com, LLC, to be removed from this
complaint, as we have no affiliation with the marketing company that issued the
certificate
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
***
***
Please see the attached response regarding Complaint #*** from Mr& Mrs*** ** *** . Feel free to reach back with any questions, concerns, or comments. Thank you,SaveOnResorts.com, LLCMain Line: (858) 625-0630Office Fax: (877) 377-
Dear the Revdex.com of San Diego,
I am responding to the notification received for a consumer
complaint filed by Mr*** ** *** (complaint ID ***)The complaint
references that Mr*** was not satisfied with the coupon for the website or
the hotels that were available upon
conducting searches for hotel
accommodations
On July 8, SaveOnResorts.com contacted Mr*** via
phone and left a voice messageWe also followed up via email on July 10, offering
Mr*** a $Savings Code, triple the value of the original code, to be
used through a similar website called *** *** ***Please see the attachment to view the email that was sent
SaveOnResorts.com has assisted Mr*** and provided a code
that is triple the value of that mentioned in the initial complaintWe hope
that he is satisfied with the outcomePlease contact us at 858-999-if you
have further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I actually laughed when I read their responseI did contact them the first time on October but did not hear from anyone in returnThey have never initiated a return call until our complaintHowever in one of my calls to *** ** *** *** *** they offered me double points back for our problemWhich I refused. NEVER did they offer to reschedule for the same price, offer a full refund or try to make it rightexample another trip at the same price later onAccording to my notes I spoke with *** their customer relations representative, times and with other agents or timesAs well as our lawyer who tried to get a supervisor this Friday with NO successand with the same out come as when I asked for a manager or supervisorWe have no one here for you to speak with we have to email them for a callbackNO CALL BACK until the complaint was lodgedThey (Miss ***Co called from ***) called yesterday, Friday, November 6,2015 after our lawyer tried to contact them from his officeThey then offered a full refund of the ticket price of $and I asked what about the hotel ($149.82) they said they would refund that as well in full I accepted those items ,but we still want our membership cancelled and refunded in full plus the renewal fee($5,and $477.06)> The young lady them asked me to email a letter to request a refund for the membership fees which I have doneNo response as of today November As far as we are concerned only half of the problem has been rectified and we would need the membership fees returned to close this complaintThanking you in advance for all your help in this stressful matter*** ***
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Ms*** *** (complaint ***)
Our team did not assist in booking this flightThe member logged
into the website and booked the selected flightAs mentioned, this is not an
internal or technical issue with the booking process or the systemIt is not
possible for the system change or modify information from the booking page to
the confirmation
Ms*** is an authorized user on the accountAny person
who is an authorized user, who is able to log in to the website, can utilize
the reward credits on the accountReward credits can be used as currency on
the website to book anything included but not limited to: hotels, resorts, cruises,
and flights
While we have assumed no responsibility, we have issued double
reward credits to the account as a courtesy for the inconvenience this may have
caused
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-
Please see the attached response regarding Mr***'s recent complaintFeel free to reach back with any further questions, concerns, or comments. Thank you,The SaveOnResorts.com TeamMain Line: (***) ***-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution helpful but not complete.. . If they are connected with [redacted], as printed in our brochure they should be able to give us a contact ,number, address or location for us to further cut ties with this company and they have not been able to give us this information. How can that be? If they are involved with the company as is printed on our information packet ,they have the responsibilities to uphold any consequences of that companies failure to uphold their part of the contract. We do accept the refund of the air fare and hotel charges, but still want a refund of all monies paid to, [redacted],$5693.00 initial charge for membership and 1 renewal of $477.60 total $6170.60. Any help in resolving the whole problem is much appreciated.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]