SaveOnResorts.com, LLC 5962 La Place Court, Suite 100Carlsbad, CA 92008 Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted]). The complaint is in reference to being removed...
from "member" list, stop renewal calls and to assure no invoices are due. We attempted to call Mrs [redacted] today 08/10/2016 at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message. We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account. With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system. She will not receive any additional invoices due to that there's no outstanding payments on the account. All of Mrs [redacted]'s requests have been fulfilled as requested. If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-8210 ext [redacted]. Regard, [redacted]Client Support |Quality Assurance office: 858.999.8210 ext [redacted]fax: 877.377.0101email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] states that "Our team did not assist in booking this flight. The member logged
into the website and booked the selected flight. As mentioned, this is not an
internal or technical issue with the booking process or the system. It is not
possible for the system change or modify information from the booking page to
the confirmation". They're absolutely right, their team did NOT assist in booking. In fact, no one at [redacted] helped with this flight. The flight was actually booked thru an outfit called [redacted]. Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as [redacted]'s website.]
Regards,
[redacted]
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Mr. [redacted] (complaint ID [redacted]).
The outside marketing company that explained the Travel
Savings Passport as being a credit versus a savings code, is not claiming
responsibility for the false accusation. SaveOnResorts.com has been completely
straight forward about our product, Travel Savings Passport and what we can
offer. Although SaveOnResorts.com is unaffiliated with the marketing company,
Global Travel, who made the “$500 credit” offer to the member, we understand
why Mr. [redacted] feels SaveOnResorts.com should be responsible for issuing the
$500 credit.
We have attempted to contact Mr. [redacted] via phone and email
and propose a solution, which would allow him to book $500 worth of travel, at
the hotel, resort or accommodation of his choosing, however we have yet to hear
back.
We would like to apologize that the Travel Savings Passport
product was misrepresented and we want to ensure that Mr. [redacted] is satisfied
with the outcome of this complaint. We encourage Mr. [redacted] to contact our team
so that we can provide a resolution to this complaint.
Thank you,
[redacted]
Operations Coordinator
SaveOnResorts.com, LLC
[redacted]
[redacted]
[redacted]
Please see the attached response regarding Complaint #[redacted]. Feel free to reach back with any further questions, concerns, or comments. Best Regards,The SaveOnResorts.com Team
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by Mr. [redacted] (complaint ID [redacted]). The complaint is in reference to a
reservation error in which the system incorrectly associated similar
properties.
On...
November 1, 2015 we were able to reconcile the issue by
relocating Mr. [redacted] to the correct resort, PVC at the Roundhouse Resort, at no additional
cost the member.
SaveOnResorts.com would like to apologize for the booking
error and any inconvenience this may have caused. We were able to assist Mr.
[redacted] by relocating him to the correct resort at no additional cost and we hope
that this provides a satisfactory resolution to his complaint. Please contact us at 858-999-8201 if you have
further inquiries regarding this complaint.
Thank you,
Dear Revdex.com of San Diego,We are responding to the notification received for the Consumer Complaint # [redacted] filed by [redacted] B [redacted]. The complainant seeks compensation of $312 after purchasing a vacation package and membership that were never received. Per the details provided in the complaint, this...
package was purchased via phone on April 25, 2017, from [redacted].SaveOnResorts.com, LLC (SOR) is a technology and fulfillment company contracted by various entities to host and maintain their travel membership websites. Our records do not indicate SOR has a professional relationship with [redacted]. Further, SOR has not been contracted to fulfill any services this person may offer to separate parties. SOR attempted to contact [redacted] via phone on the afternoon of May 12th to discuss the complaint and seek further information. We did not connect but left a detailed voicemail including our contact information, also provided below.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as, according to our records, we do not have a professional relationship with the salesperson mentioned in the complaint, nor have enough information to attempt further resolutions. Please contact us at ###-###-#### if you have further inquiries regarding this consumer complaint.Best Regards,[redacted]Office AdministratorOffice Line: ###-###-####Direct Line: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason this is not acceptable is that, on one hand, they admit I was offered something I did not receive, and on the other, they are attempting to offer me the same coupon that their affiliate business offered and I rejected as a scam.If they are not the same company, I ask them (and have asked them) to give me the contact number for the company that promised me the service, and they have not done so. When I go to the Travel Savings Passport website, which is where the coupon I received may be redeemed, it is SaveOnResorts contact info on that page and not another company. When I searched on the WhoIs lookup, it is their own company that is listed as owners of the website. If they can put me in touch with other alleged owners who are responsible for this false advertisement, then why don't they? Also, if they heard the sales pitch tape, which means they are affiliated with the people who recorded the tape, they did not apparently hear all 4 or 5 phone conversations I had with the company prior to the sales pitch. I will not allow them to mislead people, and will seek redress online in other forums, if necessary.
Regards,
[redacted]
Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs. [redacted] (complaint ID [redacted]). The filed complaint references that Mrs. [redacted] was receiving prerecorded phone calls/message and...
wishes to be placed on a “Do not call” list. After investigating this matter closely, we found that Mrs. [redacted] had multiple phone numbers on her account. Our team has taken the necessary steps to ensure that Mrs. [redacted] does not receive any prerecorded calls/messages in the future. Mrs. [redacted] has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communication. In a conversation that took place on Thursday November 3rd, 2016, between Mrs. [redacted] and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messages. After explaining this in detail to Mrs. [redacted], she was very pleased with the solution. It is further understood that if Mrs. [redacted] is in need of further assistance, she can contact us, to rectify any future issues or concerns. SaveOnResorts.com has assisted Mrs. [redacted] with her complaint, and we hope that she is satisfied with the outcome. Please contact us at [redacted] if you have further inquiries regarding this complaint.Thank you, [redacted] Executive Client Support SpecialistSaveOnResorts.com, LLC[redacted]
Hello, Thank you so much for contacting us. We would like to begin with saying that SOR Technology is not Club Exploria Marketplace. SOR Technology solely provides technology services and customer service for reservations that are booked through the Club Exploria Marketplace platform/ website....
A reservation was placed in the name of Mr. [redacted] on 12/5/17 for [redacted] Resort. The reservation was booked for a three bedroom unit and the total cost of the reservation was $1,891.82. At the time of placing the reservation, 12/5/2017 5:29:54 PM, Mr. [redacted] agreed to the Terms and Conditions, which state that in the case a reservation becomes unavailable, alternative accommodations can be offered, which may require additional fees, or a full refund may be issued for the total monies paid. On, 12/13/17, we received notification that this property had over booked and these dates were no longer available. The same day, we reached out to Mr. [redacted] to inform him and assist with re booking but he was not available at the time of call. We left a detailed message and sent an email as well. On 12/14/17 and 12/15/17 we attempted to reach them again, but no luck. We left a messages and sent emails during both attempts to contact Mr. [redacted]. Mrs. [redacted] called in on 12/15/17 and was upset that her travel dates had come back as not available. We offered assistance with re booking, but the same rates were no longer available. We apologized for any inconveniences that were caused and member then demanded a refund. We let her know that she is entitled to a full refund based on her terms and conditions, so the funds were released in the full amount of $1,891.82, on 12/15/2017 at 12:07:00 PM. We then attempted to reach out on 12/16/17, 12/19/17, and 12/23/17 to see if Mrs. [redacted] needed assistance with re booking, but we were not able to reach her successfully. A representative reached Mrs. [redacted] yesterday to offer assistance with re booking, but she said she no longer needed assistance as she was able to find alternative accommodations. Mrs. [redacted] thanked us for the call and then ended the call before our representative could assist further. Please let us know if additional information is needed. Best Regards,
Please find attached our response regarding Complaint #[redacted] from Mr. [redacted] E. [redacted]. Feel free to contact us with any further questions, concerns, or comments. Best Regards,Your SaveOnResorts.com TeamMain: ###-###-####Fax: ###-###-####
Dear the Revdex.com of San Diego,
I am responding to the notification received for the consumer
complaint filed by Ms. [redacted] (complaint [redacted]). The filed complaint
states that the flight that Ms. [redacted] booked was not the same flight that the appeared
on the confirmation and therefore...
would like a refund for the flight.
After a thorough investigation, it does not appear to be an
internal error in our system. It is not possible for the system change or
modify information from the booking page to the confirmation.
We attempted to reach out to the member on several occasions
to speak with her about her options for the reservation. We called the member
at (253)468-2188 on August 6, 2015 and August 7, 2015 to explain her options however
we were unable to reach her on both attempts.
We also reached out to Ms. [redacted] via email on August 6, 2015
and August 7, 2015 to offer compensation, in the form of double reward credits
for any inconvenience this may have caused.
SaveOnResorts.com has attempted to reach Ms. [redacted] and offered
to provide double the reward credits of the booked reservation. We hope that she
is satisfied with the outcome. Please contact us at 858-999-8201 if you have
further inquiries regarding this complaint.
Thank you,
Hello,This member contacted us on October 29th regarding the flight reservation in question. Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund. If they...
elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor. The customer elected to receive the full refund, which has been processed and the customer informed. They will see the full amount of the flight, $716.06 USD, post back to their account within 5 - 7 business days. With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase. With regards to their September vacation, that matter is unrelated to their flight booking. They completed that vacation without issue to our knowledge. Please let us know if we can provide further information on this matter. Regards,SaveOnResorts.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I am not the owner of the account. I find it incredibly insulting and seemingly par for course that [redacted] did not even bother to check who the actual account owner was. By offering double rewards credit, they're rewarding the account holder, my father. I am the beneficiary of the account. Double rewards are completely worthless to me when I have no way of redeeming them.]
Regards,
[redacted]
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Mrs. [redacted] (complaint [redacted]).
SaveOnResorts.com provides customer service and reservation fulfillment
services on behalf of the client, [redacted]. We fully admit
that we are at fault for the system error that occurred and resulted in the
incorrect flight booking. We refunded the member in full for both her flight
and hotel reservations and we offered to provide assistance with any future
travel plans.
We feel that we have provided sufficient resolution to the
portion of the complaint that relates to SaveOnResorts.com. We encourage Mrs.
[redacted] to reach out to [redacted] to obtain a refund for the
contractual fees purchased for the membership.
Thank you,
Jennifer Lekas
Operations Coordinator
SaveOnResorts.com, LLC
[redacted]
[i was contacted by Ms [redacted] of save on resorts. She...
explained that they are not the marketing company that made the offer. She did give me two telephone numbers one was disconnected and the other I called four times over three days left messages but have yet to hear from anyone. Might not have been scammed by save on but scammed nevertheless answered
jRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com of San Diego,I am responding to the notification received for the consumer complaint filed by Mrs. [redacted] (complaint ID [redacted]). SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The Leisure Group, LLC to provide technology for their vacation club,...
American Travel Partners. SaveOn has no part in any marketing, selling, management or administration of the American Travel Partners travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, American Travel Partners, which is accessed and available for American Travel Partners members.The filed complaint references that Mrs. [redacted] had attended a presentation after being offered free cruise tickets and had never received the promised reward.In a conversation that took place on 6/19/2017, between Mrs. [redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to American Travel Partners. They provide their own customer service and we have provided her with a contact number [redacted] to reach out to this company and have requested they contact her as well.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of American Travel Partners or member refunds. Please contact us at [redacted] if you have further inquiries regarding this consumer complaint.Thank you, SaveOnResorts.com, LLC
SaveOnResorts.com, LLC 5962 La Place Court, Suite 100Carlsbad, CA 92008 Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted]). The complaint is in reference to being removed...
from "member" list, stop renewal calls and to assure no invoices are due. We attempted to call Mrs [redacted] today 08/10/2016 at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message. We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account. With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system. She will not receive any additional invoices due to that there's no outstanding payments on the account. All of Mrs [redacted]'s requests have been fulfilled as requested. If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-8210 ext [redacted]. Regard, [redacted]Client Support |Quality Assurance office: 858.999.8210 ext [redacted]fax: 877.377.0101email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] states that "Our team did not assist in booking this flight. The member logged
into the website and booked the selected flight. As mentioned, this is not an
internal or technical issue with the booking process or the system. It is not
possible for the system change or modify information from the booking page to
the confirmation". They're absolutely right, their team did NOT assist in booking. In fact, no one at [redacted] helped with this flight. The flight was actually booked thru an outfit called [redacted]. Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as [redacted]'s website.]
Regards,
[redacted]
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Mr. [redacted] (complaint ID [redacted]).
The outside marketing company that explained the Travel
Savings Passport as being a credit versus a savings code, is not claiming
responsibility for the false accusation. SaveOnResorts.com has been completely
straight forward about our product, Travel Savings Passport and what we can
offer. Although SaveOnResorts.com is unaffiliated with the marketing company,
Global Travel, who made the “$500 credit” offer to the member, we understand
why Mr. [redacted] feels SaveOnResorts.com should be responsible for issuing the
$500 credit.
We have attempted to contact Mr. [redacted] via phone and email
and propose a solution, which would allow him to book $500 worth of travel, at
the hotel, resort or accommodation of his choosing, however we have yet to hear
back.
We would like to apologize that the Travel Savings Passport
product was misrepresented and we want to ensure that Mr. [redacted] is satisfied
with the outcome of this complaint. We encourage Mr. [redacted] to contact our team
so that we can provide a resolution to this complaint.
Thank you,
[redacted]
Operations Coordinator
SaveOnResorts.com, LLC
[redacted]
[redacted]
[redacted]
Please see the attached response regarding Complaint #[redacted]. Feel free to reach back with any further questions, concerns, or comments. Best Regards,The SaveOnResorts.com Team
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by Mr. [redacted] (complaint ID [redacted]). The complaint is in reference to a
reservation error in which the system incorrectly associated similar
properties.
On...
November 1, 2015 we were able to reconcile the issue by
relocating Mr. [redacted] to the correct resort, PVC at the Roundhouse Resort, at no additional
cost the member.
SaveOnResorts.com would like to apologize for the booking
error and any inconvenience this may have caused. We were able to assist Mr.
[redacted] by relocating him to the correct resort at no additional cost and we hope
that this provides a satisfactory resolution to his complaint. Please contact us at 858-999-8201 if you have
further inquiries regarding this complaint.
Thank you,
[redacted]
Operations Coordinator
SaveOnResorts.com, LLC
858-999-8201
(877)737-1542
[redacted]@saveonresorts.com
Dear Revdex.com of San Diego,We are responding to the notification received for the Consumer Complaint # [redacted] filed by [redacted] B [redacted]. The complainant seeks compensation of $312 after purchasing a vacation package and membership that were never received. Per the details provided in the complaint, this...
package was purchased via phone on April 25, 2017, from [redacted].SaveOnResorts.com, LLC (SOR) is a technology and fulfillment company contracted by various entities to host and maintain their travel membership websites. Our records do not indicate SOR has a professional relationship with [redacted]. Further, SOR has not been contracted to fulfill any services this person may offer to separate parties. SOR attempted to contact [redacted] via phone on the afternoon of May 12th to discuss the complaint and seek further information. We did not connect but left a detailed voicemail including our contact information, also provided below.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as, according to our records, we do not have a professional relationship with the salesperson mentioned in the complaint, nor have enough information to attempt further resolutions. Please contact us at ###-###-#### if you have further inquiries regarding this consumer complaint.Best Regards,[redacted]Office AdministratorOffice Line: ###-###-####Direct Line: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason this is not acceptable is that, on one hand, they admit I was offered something I did not receive, and on the other, they are attempting to offer me the same coupon that their affiliate business offered and I rejected as a scam.If they are not the same company, I ask them (and have asked them) to give me the contact number for the company that promised me the service, and they have not done so. When I go to the Travel Savings Passport website, which is where the coupon I received may be redeemed, it is SaveOnResorts contact info on that page and not another company. When I searched on the WhoIs lookup, it is their own company that is listed as owners of the website. If they can put me in touch with other alleged owners who are responsible for this false advertisement, then why don't they? Also, if they heard the sales pitch tape, which means they are affiliated with the people who recorded the tape, they did not apparently hear all 4 or 5 phone conversations I had with the company prior to the sales pitch. I will not allow them to mislead people, and will seek redress online in other forums, if necessary.
Regards,
[redacted]
Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs. [redacted] (complaint ID [redacted]). The filed complaint references that Mrs. [redacted] was receiving prerecorded phone calls/message and...
wishes to be placed on a “Do not call” list. After investigating this matter closely, we found that Mrs. [redacted] had multiple phone numbers on her account. Our team has taken the necessary steps to ensure that Mrs. [redacted] does not receive any prerecorded calls/messages in the future. Mrs. [redacted] has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communication. In a conversation that took place on Thursday November 3rd, 2016, between Mrs. [redacted] and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messages. After explaining this in detail to Mrs. [redacted], she was very pleased with the solution. It is further understood that if Mrs. [redacted] is in need of further assistance, she can contact us, to rectify any future issues or concerns. SaveOnResorts.com has assisted Mrs. [redacted] with her complaint, and we hope that she is satisfied with the outcome. Please contact us at [redacted] if you have further inquiries regarding this complaint.Thank you, [redacted] Executive Client Support SpecialistSaveOnResorts.com, LLC[redacted]
Hello, Thank you so much for contacting us. We would like to begin with saying that SOR Technology is not Club Exploria Marketplace. SOR Technology solely provides technology services and customer service for reservations that are booked through the Club Exploria Marketplace platform/ website....
A reservation was placed in the name of Mr. [redacted] on 12/5/17 for [redacted] Resort. The reservation was booked for a three bedroom unit and the total cost of the reservation was $1,891.82. At the time of placing the reservation, 12/5/2017 5:29:54 PM, Mr. [redacted] agreed to the Terms and Conditions, which state that in the case a reservation becomes unavailable, alternative accommodations can be offered, which may require additional fees, or a full refund may be issued for the total monies paid. On, 12/13/17, we received notification that this property had over booked and these dates were no longer available. The same day, we reached out to Mr. [redacted] to inform him and assist with re booking but he was not available at the time of call. We left a detailed message and sent an email as well. On 12/14/17 and 12/15/17 we attempted to reach them again, but no luck. We left a messages and sent emails during both attempts to contact Mr. [redacted]. Mrs. [redacted] called in on 12/15/17 and was upset that her travel dates had come back as not available. We offered assistance with re booking, but the same rates were no longer available. We apologized for any inconveniences that were caused and member then demanded a refund. We let her know that she is entitled to a full refund based on her terms and conditions, so the funds were released in the full amount of $1,891.82, on 12/15/2017 at 12:07:00 PM. We then attempted to reach out on 12/16/17, 12/19/17, and 12/23/17 to see if Mrs. [redacted] needed assistance with re booking, but we were not able to reach her successfully. A representative reached Mrs. [redacted] yesterday to offer assistance with re booking, but she said she no longer needed assistance as she was able to find alternative accommodations. Mrs. [redacted] thanked us for the call and then ended the call before our representative could assist further. Please let us know if additional information is needed. Best Regards,
Please find attached our response regarding Complaint #[redacted] from Mr. [redacted] E. [redacted]. Feel free to contact us with any further questions, concerns, or comments. Best Regards,Your SaveOnResorts.com TeamMain: ###-###-####Fax: ###-###-####
Dear the Revdex.com of San Diego,
I am responding to the notification received for the consumer
complaint filed by Ms. [redacted] (complaint [redacted]). The filed complaint
states that the flight that Ms. [redacted] booked was not the same flight that the appeared
on the confirmation and therefore...
would like a refund for the flight.
After a thorough investigation, it does not appear to be an
internal error in our system. It is not possible for the system change or
modify information from the booking page to the confirmation.
We attempted to reach out to the member on several occasions
to speak with her about her options for the reservation. We called the member
at (253)468-2188 on August 6, 2015 and August 7, 2015 to explain her options however
we were unable to reach her on both attempts.
We also reached out to Ms. [redacted] via email on August 6, 2015
and August 7, 2015 to offer compensation, in the form of double reward credits
for any inconvenience this may have caused.
SaveOnResorts.com has attempted to reach Ms. [redacted] and offered
to provide double the reward credits of the booked reservation. We hope that she
is satisfied with the outcome. Please contact us at 858-999-8201 if you have
further inquiries regarding this complaint.
Thank you,
[redacted]
Operations Coordinator
SaveOnResorts.com, LLC
[redacted]
(877)737-1542
Hello,This member contacted us on October 29th regarding the flight reservation in question. Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund. If they...
elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor. The customer elected to receive the full refund, which has been processed and the customer informed. They will see the full amount of the flight, $716.06 USD, post back to their account within 5 - 7 business days. With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase. With regards to their September vacation, that matter is unrelated to their flight booking. They completed that vacation without issue to our knowledge. Please let us know if we can provide further information on this matter. Regards,SaveOnResorts.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I am not the owner of the account. I find it incredibly insulting and seemingly par for course that [redacted] did not even bother to check who the actual account owner was. By offering double rewards credit, they're rewarding the account holder, my father. I am the beneficiary of the account. Double rewards are completely worthless to me when I have no way of redeeming them.]
Regards,
[redacted]
Hi [redacted],At this point, it seems resolved. I won't know for sure until I try to use their credit, but I assume all is well.[redacted]
Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Mrs. [redacted] (complaint [redacted]).
SaveOnResorts.com provides customer service and reservation fulfillment
services on behalf of the client, [redacted]. We fully admit
that we are at fault for the system error that occurred and resulted in the
incorrect flight booking. We refunded the member in full for both her flight
and hotel reservations and we offered to provide assistance with any future
travel plans.
We feel that we have provided sufficient resolution to the
portion of the complaint that relates to SaveOnResorts.com. We encourage Mrs.
[redacted] to reach out to [redacted] to obtain a refund for the
contractual fees purchased for the membership.
Thank you,
Jennifer Lekas
Operations Coordinator
SaveOnResorts.com, LLC
[redacted]
[i was contacted by Ms [redacted] of save on resorts. She...
explained that they are not the marketing company that made the offer. She did give me two telephone numbers one was disconnected and the other I called four times over three days left messages but have yet to hear from anyone. Might not have been scammed by save on but scammed nevertheless answered
jRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com of San Diego,I am responding to the notification received for the consumer complaint filed by Mrs. [redacted] (complaint ID [redacted]). SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The Leisure Group, LLC to provide technology for their vacation club,...
American Travel Partners. SaveOn has no part in any marketing, selling, management or administration of the American Travel Partners travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, American Travel Partners, which is accessed and available for American Travel Partners members.The filed complaint references that Mrs. [redacted] had attended a presentation after being offered free cruise tickets and had never received the promised reward.In a conversation that took place on 6/19/2017, between Mrs. [redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to American Travel Partners. They provide their own customer service and we have provided her with a contact number [redacted] to reach out to this company and have requested they contact her as well.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of American Travel Partners or member refunds. Please contact us at [redacted] if you have further inquiries regarding this consumer complaint.Thank you, SaveOnResorts.com, LLC