TRS Recovery Services Reviews (%countItem)
TRS Recovery Services Rating
Address: PO Box 979, Brookfield, Wisconsin, United States, 53008-0979
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This place is charging me. $715 For an account at Tutor Time, which I have never heard of. We're authorized. Charge my account yet. TRS services is
Trying to collect the debt for something. I did not even do. I have called and spoken to them. And they have not been able to help me. Instead ask for more information about my bank accounts and stuff, which I did not give him. They need to stop charging people who don't really owe this money.
Original Creditor: Tutor Time Assigned Creditor: TeleCheck Services Inc. Reference Number: 44*** Dear Mrs., TRS Recovery Services, Inc. (TRS) has received your Revdex.com complaint regarding the above-referenced item from Tutor Time which you claim is not your debt. We certainly understand your frustration and apologize for any inconvenience you have experienced in our attempt to collect upon the above-referenced item. TRS was assigned this item for collection when a December 8, 2019 transaction submitted to Tutor Time returned from the bank because of "Non - Sufficient Funds". We contacted Tutor Time which has provided us the enclosed copy of the online submission for the underlying transaction associated with the above-referenced item. For background, this transaction was accepted for warranty by TRS' affiliate TeleCheck Services, Inc., a check acceptance and warranty company which works with merchants like Tutor Time nationwide. If TeleCheck accepts a electronic check transaction it guarantees payment even if the transaction returns unpaid, which is what occurred here. Once the item returned from the bank on December 12, 2019, TeleCheck warranted the item to Tutor Time, took ownership of the item, and assigned it to TRS for collection. Please review the validation carefully. If after reviewing it you do not believe this is your transaction or debt, we ask that you notify us, providing what information you have which substantiates your claim of forgery, counterfeiting, or identity theft. Documentation that best substantiates your claim may include: (1) a TRS Forgery/Identity Theft Declaration (form enclosed); (2) a copy of a filed police report that identifies the routing and account number and the checks alleged to be fraudulent; (3) a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or (4) a completed bank affidavit or declaration. Be assured that information you provide is legally protected from unauthorized disclosure. You may fax this information to (402) 934-3721. We also ask that you provide a phone number where you may be reached during business hours if we have questions. If you have any questions or would like to discuss this matter directly with me, please call (678) 255-3455; you can also reach our Forgery Department at (800) 280-7196 or our Consumer Call Center at (800) 366-1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. However, if after reviewing the validation and this letter you determine this is your debt, please contact TRS' Payment Center at (800) 366-1048 or you can mail a cashier's check or money order to the following address: TRS Recovery Services, Inc. PO BOX 9109 Coral Springs, FL 33075 Please include the reference number on the payment to ensure posting accuracy. TRS will assume you agree with these findings unless you contact us to provide additional information for our review. Again, I invite you to call me with any questions you may have. If we do not hear back from you we will assume you do not dispute the debt or validation we have provided. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS. Sincerely, *** Sr. Processing Specialist Team Lead TRS Recovery Services
Received collection notice from TRS about a check we had written to Home Depot for $46.01. The letter said that our acct could not be located.
We always shop at Home Depot and usually write checks, which have always been approved. We wrote check #7211 for $46.01 on January 30, 2020. Not even 20 days later we received a collection letter from TRS saying that we owed them $76.01, because our checking account could not be located. The TRS reference number is 36200433600006. We have had several conversations (by phone and at the store) with Home Depot. They say they can do nothing about it. They said the check did not go through electronically and was manually deposited. That is a lie. We have always had sufficient money in our account, so that is not the issue at all. We have a letter from our bank stating that check number 7211 was NEVER presented to our bank for payment. Something obviously happened on Home Depot's part, but they insist that we have to take up the issue with our bank, which we did. My wife and I have excellent credit, and receiving this letter is very upsetting to us. TRS is also harrassing us. They called last night asking about when payment would be made. We have tried to resolve this on our own but with no resolution whatsoever. This is unfair for a collection company to do this to innocent people who write good checks but are now being harrassed about it. I do not wish to put my whole TD checking account number in this complaint. I can tell you it ends with 0059. We are, of course, willing to reissue a check or make a credit card payment for $46.01, but we are not paying an additional $30 for TRS' fee. I would appreciate help to resolve this.
March
10, 2020This is a communication from a debt collector.This is an attempt to collect a debt.Any information obtained will be used for
that purpose.SEE ENCLOSED FOR OTHER IMPORTANT
INFORMATIONDear Mr.,TRS Recovery Services, Inc.
(TRS) has received your Revdex.com Complaint to waive the return check fee associated
with the above-referenced item. It also seems like you have spoken with us in
the past regarding this issue and were frustrated in those efforts and for that
we apologize if we fell short in any way.For background, our records
reflect the underlying transaction involved a January 30, 2020 check payment
(check number 7211) to The Home
Depot in the amount of $46.01. This
check was submitted to your bank and was returned because the check’s routing
and account numbers were not read correctly or identified by the bank. The Home
Depot then assigned it to TRS for
collections on February 12, 2020. TRS also applied a $30.00 statutory returned
check fee to the item, which is why you received a notice for $76.01. We
greatly appreciate your offer to pay the underlying amount which it appears you
are not disputing. As a courtesy and gesture of goodwill, we have waived the
$30.00 statutory return check fee. As a result, only the original amount of the
debt, $46.01, remains due and outstanding. If you would like to make a payment, you can call TRS’
Inbound Payment Department at (800) 366-1048 or you can mail a cashier’s check
or money order to the following address: TRS
Recovery Services, Inc.PO BOX 9109Coral Springs, FL 33075Please include the reference number on the payment to
ensure posting accuracy.Finally,
please note TRS does not report debt items to the three major credit bureaus,
specifically Equifax, TransUnion, and Experian; therefore this item should not
have any effect on your credit score with those agencies. TRS does however
report active debt items to its affiliate, TeleCheck Services, Inc.
(TeleCheck), a consumer reporting agency, until resolved. This may affect your
check writing ability with those merchants and banks utilizing TeleCheck’s
check acceptance or account screening services. If
you have any further questions or concerns, please call me directly at (678)
255-3427 or you can also reach our Consumer Call Center at (800) 366-1048
Monday-Friday 8:00 a.m. to 5:00. Thank you for assisting TRS in maintaining the
accuracy of its records.
PLEASE
NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE
OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.Sincerely,LaDrenda
***Senior
Processing SpecialistTRS Recovery Services, Inc. 1600 Terrell Mill Rd., Marietta, GA
30067Correspondence: P.O. Box 674169,
Marietta GA 30006Call
Center Operating Hours: Monday-Friday 8:00 am-5:00 pm ET- 1-800-366-1048
I was away on vacation when the resolution letter was sent. I just saw the letter today and will be mailing the $46.01 to TRS. Thank you for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Received three collection notices for bounced checks reference numbers ending in 5113, 5114, 5196 all for Joann fabrics written on 2/11/20 and 2/12/20. Called TRS numerous times and unable to speak to a live person. I do not have any physical checks or have I had any in the last 9 years. Went to my local *** since there is only one within a two hour radius and they confirmed they did not accept the checks at that store and run all checks as efts. Not willing to put in my current bank information on TRS website to file a dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards,
*** C