TRS Recovery Services

Original Creditor: Tutor Time Assigned Creditor: TeleCheck Services Inc. Reference Number: 44*** Dear Mrs., TRS Recovery Services, Inc. (TRS) has received your Revdex.com complaint regarding the above-referenced item from Tutor Time which you claim is not your debt. We certainly understand your frustration and apologize for any inconvenience you have experienced in our attempt to collect upon the above-referenced item. TRS was assigned this item for collection when a December 8, 2019 transaction submitted to Tutor Time returned from the bank because of "Non - Sufficient Funds". We contacted Tutor Time which has provided us the enclosed copy of the online submission for the underlying transaction associated with the above-referenced item. For background, this transaction was accepted for warranty by TRS' affiliate TeleCheck Services, Inc., a check acceptance and warranty company which works with merchants like Tutor Time nationwide. If TeleCheck accepts a electronic check transaction it guarantees payment even if the transaction returns unpaid, which is what occurred here. Once the item returned from the bank on December 12, 2019, TeleCheck warranted the item to Tutor Time, took ownership of the item, and assigned it to TRS for collection. Please review the validation carefully. If after reviewing it you do not believe this is your transaction or debt, we ask that you notify us, providing what information you have which substantiates your claim of forgery, counterfeiting, or identity theft. Documentation that best substantiates your claim may include: (1) a TRS Forgery/Identity Theft Declaration (form enclosed); (2) a copy of a filed police report that identifies the routing and account number and the checks alleged to be fraudulent; (3) a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or (4) a completed bank affidavit or declaration. Be assured that information you provide is legally protected from unauthorized disclosure. You may fax this information to (402) 934-3721. We also ask that you provide a phone number where you may be reached during business hours if we have questions. If you have any questions or would like to discuss this matter directly with me, please call (678) 255-3455; you can also reach our Forgery Department at (800) 280-7196 or our Consumer Call Center at (800) 366-1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. However, if after reviewing the validation and this letter you determine this is your debt, please contact TRS' Payment Center at (800) 366-1048 or you can mail a cashier's check or money order to the following address: TRS Recovery Services, Inc. PO BOX 9109 Coral Springs, FL 33075 Please include the reference number on the payment to ensure posting accuracy. TRS will assume you agree with these findings unless you contact us to provide additional information for our review. Again, I invite you to call me with any questions you may have. If we do not hear back from you we will assume you do not dispute the debt or validation we have provided. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS. Sincerely, *** Sr. Processing Specialist Team Lead TRS Recovery Services

February 28, 2020 , TRS Recovery Services, Inc. (TRS) has received your Revdex.com complaint regarding check transactions with Amazon we are attempting to resolve with you. While we understand and apologize for any confusion or frustration this issue has created, please understand that TRS is legitimate company that is registered entity with the Revdex.com and that currently carries a “B” rating. You can learn more about TRS and its relationship with the Revdex.com at the following website: https://www.Revdex.com.org/us/ga/marietta/profile/collections-agencies/trs-recovery-services-inc-0443-17000685. TRS does not engage in “scam” collection efforts. For background, when a consumer sets their account with Amazon it can be tied to a checking account for payment which may be used as a default form of payment. When the checking account is selected as a form of payment it is applied to the transaction, which can directly be with Amazon or as often happened with one of the third party sellers who sell on Amazon. If the item is paid on a checking account, the item may return unpaid the same way an item would if a paper check were used on an account where, for example, there were insufficient funds. When an item returns, Amazon will assign the item to TRS for collection. You can review Amazon’s website for a description of the collection services TRS provides Amazon. We do apologize for any inconvenience or frustration in your dealings with Amazon. From your letter, it appears that you may have also reached out to us in the past and were frustrated by our efforts to assist you for which we apologize. We would like to provide any assistance we can in helping you to resolve this but we need more information to figure out what is going on. In order to address your concerns, please provide any or all of the information listed below in order to ensure that we can obtain all the accurate information from our database. ? A copy of any TRS letter you received; or ? Any reference number received on a TRS letter; or ? The State driver’s license or other identification number used to write the check. You may call me direct to discuss this with me at (678) 255-3455. Alternatively you can fax this information to (402) 934- 3721 for further investigation and resolution. Be assured that information you provide is legally protected from unauthorized disclosure. Sincerely, *** Sr. Processing Specialist Team Lead TRS Recovery Services, Inc.

March 19, 2020RE: Revdex.com case # *** Original & Current Creditor: Amazon Marketplace Pmts and Amazon.Com Services Inc.Reference Numbers: 4*** Dear Mrs., TRS Recovery Services, Inc. (TRS) has received your Revdex.com complaint regarding the above items. We understand your concern and frustration but can confirm that Amazon assigned the above items to TRS for collection. You can learn about TRS’ relationship with Amazon at the Amazon Help and Customer Service center under “Failed Checking Account Authorizations.” We understand that many people may not realize that they can pay for Amazon purchases using their checking account. When a customer links their checking account to Amazon as a form of payment, those payments are processed electronically like ordinary checks although no physical check is involved. If the checks return unpaid, Amazon may assign them to TRS for collection. That is what happened here; Amazon assigned these items to TRS when these items returned unpaid from the bank because they were processed on a closed checking account. As part of our investigation, we contacted Amazon to verify the transactions and the shipment of the products. Amazon provided the attached receipts and shipment details as validations for the purchases. This information also includes the billing and shipping address. Please review these validations carefully. If you have any specific questions not included in the information we provided from Amazon, please call Amazon at 866-216-1072. If after reviewing the above, you do not believe these are your transactions or debts, please notify us, providing information to substantiate your claim of forgery, counterfeiting, or identity theft. Documentation may include: (1) a TRS Forgery/Identity Theft Declaration (form enclosed); (2) a copy of a filed police report;(3) a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or(4) a completed bank affidavit or declaration.Be assured that information you provide is legally protected from unauthorized disclosure. You may fax this information to (402) 934-3721. We also ask that you provide a phone number where you may be reached during business hours if we have questions. If you have any questions or would like to discuss this matter directly with me, please call me at (678) 255-3455; you can also reach our Forgery Department at (800) 280-7196 or our Consumer Call Center at (800) 366-1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET.However, if after review of the validations you determine that these debts are valid and you would like to make a payment, you may call TRS’ Inbound Payment Department at (800) 366-1048 or you can mail a cashier’s check or money order to the following address:TRS Recovery Services, Inc.PO BOX 9109Coral Springs, FL 33075Please include the reference number on the payment to ensure posting accuracy. TRS will assume you agree with these findings unless you contacts us to provide additional information for our review.If we do not hear from you TRS will assume you are not disputing the validations and these items will remain active in our system until resolved. Again, I invite you to call me as noted above if I can answer any questions.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.Sincerely,Toraino RodgersSr. Processing Specialist Team LeadTRS Recovery Services, Inc. Enclosures This is a communication from a debt collector.This is an attempt to collect a debt.Any information obtained will be used for that purpose.SEE ENCLOSED FOR OTHER IMPORTANT INFORMATIONCorporate Headquarters: 1600 Terrell Mill Rd, Marietta, GA 30067Correspondence: P.O. Box 674169, Marietta, GA 30006Call Center Operating Hours: Monday-Friday 8:00 am-4:30 pm ET- 1-800-366-1048 TRS is registered entity with the Revdex.com and that currently carries a “B” rating. You can learn more about TRS’ relationship with the Revdex.com at the following website: https://www.Revdex.com.org/us/ga/marietta/profile/collections-agencies/trs-recovery-services-inc-0443-17000685. https://www.amazon.com/gp/help/customer/display.html?nodeId=202036670 The check numbers in this case were auto generated check numbers created for the electronic funds transfer transactions at issue. This is systematically done on the account holder’s behalf when the consumer selects its bank account as the payment method on an Amazon account. Transactions were made using a Bank of America checking account number ending in ***8574 as the form of payment. While we understand you dispute these items were not purchased by you, they were indeed tied to you by the California address on your complaint and on the shipping confirmations which tied also to the Nevada billing address. Confidential information that you may be uncomfortable providing is not required. We do ask that you include your name, address, all debts being disputed, and that you answer all questions on declaration page, sign the form, and date the form.

Original Creditor: Amazon Marketplace Pmts & Amazon.Com Services Inc. Current Creditor: Amazon Marketplace Pmts & Amazon.Com Services Inc. Reference Numbers: 44-*** & 44-*** Dear Ms., TRS Recovery Services, Inc. (TRS) has received your Revdex.com complaint regarding the above-referenced items assigned to us for collection. We apologize for any difficulty you may have experienced in our attempt to resolve this matter. Having just spoken with you on the phone March 17, we have confirmed the following: (1) Our records reflect the underlying debt items were resolved on October 11, 2019; (2) the $20.00 statutory fee applied to these debt items were also resolved on February 25, 2020; (3) TRS has closed these items as paid; you have no responsibility for this item; and (4) You confirmed with me your Amazon account has been unblocked. We have also reported this information to our affiliate TeleCheck Services, Inc., a consumer reporting agency, so it may also update its records. If I can answer any other questions regarding these or any other items, please feel free to reach out to me directly at (678) 255-3427 or you can also contact our Consumer Call Center at (800) 366-1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its records. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS. Sincerely, *** Senior Processing Specialist TRS Recovery Services, Inc.