Tru-Gas

Ms. * purchased a 2015 Chevrolet Equinox on May 1, 2015. Ms. * purchased this vehicle with a 5 day option contract seeking her own financial banks funding, Navy Federal Credit Union. Ms. * returned to the dealership only to notify us that she was declined by her own bank do to credit performance and...

other issues that are private. Therefore, the finance department at Ron Baker Chevrolet reached out to multiple financing institutions to secure financing as the original contract was written for Ms. *'s purchase. The financing that was secure and approved based on the original contract was also based on the current employment status and other current financial statuses that Ms. * presented to the dealership on the credit application on May 1st, 2015 which she did SIGN a credit application for processing. The financial institution that approved the loan for Ms. * conducted a final welcome call and financial verification process to Ms. * only to discover that Ms. *'s situation had changed. Originally, Ms. * was employed with the US Navy, which Ron Baker Chevrolet has the up most respect and pride for being in a military town here in San Diego, however she informed the bank representative during this call that she "quit" to become a student. At that time the bank would not provide financing to Ms. * since she no longer had a secure source of income.Mr. [redacted], Ron Baker Chevrolet's Finance Director of 18 years, contacted Ms. * promptly upon notification of this news from the possible financing bank to come to the dealership to discuss this matter privately. When Ms. * arrived Mr. [redacted] tried to consult Ms. * of the financial situation and discuss possible solutions; co-signer, other income, or other bank options of her own. Ms. * denied all solutions explained that she was denied by all other banking opportunities and did not have a option for a co-signer. At this point there was no other option but for Ron Baker Chevrolet to resend the contract do to lack of financing options. Ms. * left upset in the vehicle that would have been her trade in on the original contract but was returned to her (in the same condition) at the time we that we  exhausted all financing opportunities above. About an hour or so, Ms. *'s and her "boyfriend" (in military uniform) came back to Ron Baker Chevrolet to discuss matters further with Mr. [redacted]. Immediately Ms. C's boyfriend became very aggressive and confrontational using profanity next to our customer lounge and children's play area causing a complete disturbance of the area. Mr. [redacted] asked both Ms. * and her boyfriend multiple times to refrain from using aggressive behavior and profanity however he did not do so. At that point Mr. [redacted] asked them both to leave the premise.  Unfortunately Ron Baker Chevrolet could not obtain financing for Ms. * at this time but hopes possibly obtain her business and secure her as a customer in the future under different financial circumstances. Again, Ron Baker Chevrolet goes above and beyond to facilitate and maintain customers, especially the military and their families. That is why we pride ourselves in our new tag line, "Come Join the Family!"Sincerely,[redacted]
President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Why was the relay not in it's proper place when returned to me? Did it turn itself over?  This dealership has messed me up twice,  I will never return to them and will tell many about my problems with them!

We at Ron [redacted] Chevrolet stand by our diagnosis. When the customers vehicles fails again for the same reason he will realize we were right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I understand you yourself can't do much because of course you aren't the one supposed to be paying the repairs to my car the insurance is which basically brings it to the point that I had told you earlier about [redacted] minding his own business and keeping his personal comments to himself because thanks to that specific comment my car failed to be fixed after the insurance agreed to. This is basically for you to realize what is going on at the body shop with your employees, I can see you obviously don't care either because you failed to address anything I brought up before and that's ok I expected nothing more from your specific location. And you're right as far as I can see this is done don't bother.]
Regards,
[redacted]

I am not sure what the customer is rejecting because they have already come into the dealership and we took the one truck that they did not want back. They purchased another truck that had a crew cab like they said they wanted. We also gave them the running boards they wanted. The could not get the 7% financing because they want to go extended terms on their loan. They could of had the 7% but it was a shorter term.So at this point I think the customer should be more than satisfied. They got an even better deal than they had the first time. Thank you,Tell us why here...