Trucks Only Sales

We have been in contact with Mrs [redacted] The customer was provided the invoices from the radiator shop that verified we did in fact put in two brand new radiatorsUnfortunately, the radiator was not a covered item under the warranty plan that the customer hadWith our assistance, we were able to get the customer some help in the form of a $paymentThis was a prudent amount for the repair that was done and covered a good portion of the total claimThe customer agreed to this settlement offer and we are in the process of completing the paymentIt should be wrapped up in the next day or twoPlease feel free to let me know if this has resolved the situation to the customer's satisfactionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have been in contact with Mrs. [redacted]. The customer was provided the invoices from the radiator shop that verified we did in fact put in two brand new radiators. Unfortunately, the radiator was not a covered item under the warranty plan that the customer had. With our assistance, we were able...

to get the customer some help in the form of a $1500 payment. This was a prudent amount for the repair that was done and covered a good portion of the total claim. The customer agreed to this settlement offer and we are in the process of completing the payment. It should be wrapped up in the next day or two. Please feel free to let me know if this has resolved the situation to the customer's satisfaction. Thank you.

In regards to the purchase of the Charger, this transaction occurred in October of 2012. Mr. [redacted] was fully disclosed that the vehicle had been in a prior accident where airbags had been deployed. It was known to both parties at that time that there could have been issues related to that...

accident. Mr. [redacted] was given full opportunity and even highly recommended to have the vehicle fully inspected prior to purchase. Trucks Only even put the vehicle on our own hoist and Mr. [redacted] inspected the vehicle on his own. Approximately 15 months later, Mr. [redacted] advised Trucks Only that he was not happy about the situation with the car and the airbags. We worked with him to get him into another vehicle where he received almost full value of the car back in trade, even though 15 months had passed and the car now had an additional 15000 miles. Mr. [redacted] was happy with the deal we made him. At the time that deal was made, the trade-in vehicle was not on site. We advised Mr. [redacted] that we would charge him the full amount for the new plates and he could turn his plate from the Charger in to the state and get the refund from that. Once the trade vehicle was brought in, the plate was removed from the Charger and given to Mr. [redacted]. He was again told that he could turn the plate in. Mr. [redacted] was provided a plate to his new vehicle and has been in possession of the old plate the entire time. Now, three months later, Mr. [redacted] expects Trucks Only to be responsible for the fact that the plate was not canceled.It should be noted that Mr. [redacted] has purchased 5 vehicles at Trucks Only over the past several years. Each time, he has received a very fair deal on the vehicles he has purchased. At times, Mr. [redacted]' demands have been outside the scope of a fair deal for both sides. Nevertheless, he has always been given exceptional, personalized service, and we have always attempted to meet or exceed those demands. In the interest of proving our commitment to our community and the Revdex.com, Trucks Only will send Mr. [redacted] a check for the amount he feels that he is owed. In return, Trucks Only will kindly ask that Mr. [redacted] explore other options for the purchase of his vehicles in the future. Hopefully his new dealership will be willing to provide the same fair pricing, value, personalized service and honesty that Trucks Only has always been willing to provide to Mr. [redacted]. We will send out the check immediately.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not been contacted by the sales manager as stated in the dealers response. No plan of action of any kind has been discussed or agreed upon. I've had no contact with anyone representing Trucks Only since 2/16, which was my last attempt to have these issues addressed and resolved with dealer, the honorable way.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

On or about February 28th, 2014, [redacted] purchased a [redacted] from Trucks Only. At no time were any statements made about this vehicle being "bulletproofed," nor was anything put in writing that attested to that statement. In fact, at no time did [redacted] ever bring up this...

accusation about bulletproofing until his latest complaint with Trucks Only. At the time [redacted] purchased the vehicle, the vehicle was sold "AS-IS" with the state Implied Warranty only. [redacted] signed the Implied Warranty statement saying the "seller hereby warrants that this vehicle will be fit for the ordinary purpose for which is used for 15 days or 500 miles after delivery, whichever comes first."  Additionally, [redacted] was offered an extended warranty which he signed off that he declined. (Proof of both items included with reply.)  After approximately 2400 miles were put on the vehicle Trucks Only made some repairs to [redacted]'s truck, largely due to his loud complaining and for customer goodwill. Later, approximately 6 months and nearly 5000 miles after purchase,  Trucks Only fixed a driver's side hub bearing on the vehicle. This was again due to [redacted]'s bullying and threatening ways. At that time, the vehicle was operational and functional to the customer's satisfaction, otherwise I can assure you that [redacted] would not have accepted the vehicle. Now, 3 months later after the latest repair and 9 months after original delivery and purchase, [redacted] again wants Trucks Only to fix his vehicle. He again wants to use bullying and threatening tactics in which to accomplish this. Trucks Only adamantly refuses to adhere to these types of threats. [redacted] has already trashed Trucks Only and its employees with bad reviews, attacked other satisfied customers on social media, and continues to make slanderous claims and accusations that are completely unfounded. Trucks Only is in fact examining our legal rights with counsel in regards to the slanderous statements made by [redacted]. It is completely unreasonable and unrealistic to expect Trucks Only to continue to make repairs nearly a year after purchase, particularly when the customer by his own admission is using the vehicle for off-road use where breakdowns and repairs are far more likely to occur. Again, this is WAY outside of the implied warranty period and the customer declined any type of extended warranty. Trucks Only adamantly refuses to make any further repairs to [redacted]'s vehicle and will take legal action should his slandering and bullying continue. Trucks Only has done nothing but tried to help [redacted] over and over again only to be repeatedly bullied and berated by him. As far as him never purchasing from Trucks Only again, I can assure you that the feeling is mutual and we will never wish to sell him a vehicle again.

Trucks Only has decided to erase Mr. [redacted]'s debt with us. While completely,within our contractual right to pursue those monies in the full amount, we have decided we will not continue the matter further. Thank you.

We have been in contact with Mrs. [redacted]. The customer was provided the invoices from the radiator shop that verified we did in fact put in two brand new radiators. Unfortunately, the radiator was not a covered item under the warranty plan that the customer had. With our assistance, we were able...

to get the customer some help in the form of a $1500 payment. This was a prudent amount for the repair that was done and covered a good portion of the total claim. The customer agreed to this settlement offer and we are in the process of completing the payment. It should be wrapped up in the next day or two. Please feel free to let me know if this has resolved the situation to the customer's satisfaction. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I signed the paperwork on 2/28 but did not receive the truck until 3/7 due to repairs required.  I have text correspondence from Trucks Only employee [redacted] where he used the term ‘bulletproof’. I also have text correspondence with [redacted] regarding the ‘bulletproof’ statement being false. I declined the warranty because I feel it is another scam by dealers to get more money.  In my opinion, Trucks only does not check out their vehicles before selling them or the warranty would be more than 15 days.  I bought into everything Trucks Only employee [redacted] told me.  I  thought he was a standup guy and that Trucks only was a good dealer that would take care of their customers .  At no time was I loud with anyone at Trucks Only.  In fact, the majority of my correspondence was done by text.  I have proof of all of my complaints by text in writing by [redacted] my salesman who works for Trucks Only on my phone dated and time stamped. I also have pictures sent to me by [redacted] of a part that would be changed during the ‘bulletproofing’ process.  I was assured over and over that I was buying and very strong truck.  This was 1 of several items I had asked to be fixed off of an estimate from a 4x4 shop early on. I gave a copy to [redacted] in Trucks Only’s service department and asked for those items to be repaired.  Trucks only gave me a receipt stating the hub was changed (I also have a copy) of both the estimate from other shop and trucks only.  The hub is one of several items that they claimed to have fixed but did not.  I have at no time ever threatened or bullied anyone at Trucks Only. I believe this is their way of trying to discredit me. I never raised my voice at any time.  Again, most of my conversation had been via text so I would have a written record. Trucks Only has no way to test the 4 wheel drive at their location.  I have never taken the vehicle off road because the 4 wheel driver hasn’t worked from the start.  I did not test until I was on my ranch and needed it for work and yes it was months after my purchase.  As screen shots of my text messages will show, I was calm and polite (saying please and thank you) when I brought it to their attention.  Again, I have never threatened or bullied anyone.  I just want Trucks Only to deliver a working vehicle as promised.   I did post reviews regarding my issues with my purchase on [redacted] and on review websites for the dealer.  I guess it’s the opinion of Trucks Only that dissatisfied customers shouldn’t be allowed to give reviews regarding the service they received. The requested repairs are the same repairs I have been asking to have fixed since I purchased the vehicle.  Their claim that it has been months later and all of a sudden I want them to fix my truck is ridiculous. The truck was used in my back yard, at the horse ranch I live on. Never once has my truck been off road for recreational 4 wheel driving as they claim. Again all I have proof by text with times and dates I am working with [redacted] to get a print off to show you. I also have attached a copy of the receipt from Trucks only and the estimate I gave them from the other shop of items that needed to be fixed. I also have photos of the hub Trucks Only claims to have changed. No way was this changed at all. It is all rusted and the bolts were hard to get off from rust. If the repairs where done this would not have happened. This axle broke during normal driving conditions.  Seems that the locker which is part of the hub was also broke and kept the driver side in 4wheel drive which, as you can see by the photos, did not have a good result. If Trucks Only did the repair and checked the 4wheel drive as stated on their receipt this would have never happened. My truck is used for pulling and not recreational 4 wheel driving.  The one thing I admit I should have done was demand to take the vehicle off road during the test drive.   I was told by [redacted] we could not do that.     I would like to add that they had covers over the lockers on the front axle and I was not told the truck had these. During the test drive when I thought I was testing the 4 wheel drive by the switch inside (only shifts the transfer case which was and is working fine)and  this switch does not lock in the hubs. [redacted] in the service department told me how it was supposed to work but it did not work.   It’s my opinion that the covers and failure to mention the lockers was another way for them to hide the fact the 4 wheel drive never worked. Coincidentally, I ran into a friend of the person that bought the truck before me  He took it back a week or later due to all the issues with the vehicle.  This further demonstrates that Trucks Only knew about these issues and did nothing to reconcile.   I am not asking for a new vehicle or anything more than what I paid top dollar for which is a working 4 wheel drive vehicle.Regards,[redacted]

In regards to the purchase of the Charger, this transaction occurred in October of 2012. Mr. [redacted] was fully disclosed that the vehicle had been in a prior accident where airbags had been deployed. It was known to both parties at that time that there could have been issues related to that...

accident. Mr. [redacted] was given full opportunity and even highly recommended to have the vehicle fully inspected prior to purchase. Trucks Only even put the vehicle on our own hoist and Mr. [redacted] inspected the vehicle on his own. Approximately 15 months later, Mr. [redacted] advised Trucks Only that he was not happy about the situation with the car and the airbags. We worked with him to get him into another vehicle where he received almost full value of the car back in trade, even though 15 months had passed and the car now had an additional 15000 miles. Mr. [redacted] was happy with the deal we made him. At the time that deal was made, the trade-in vehicle was not on site. We advised Mr. [redacted] that we would charge him the full amount for the new plates and he could turn his plate from the Charger in to the state and get the refund from that. Once the trade vehicle was brought in, the plate was removed from the Charger and given to Mr. [redacted]. He was again told that he could turn the plate in. Mr. [redacted] was provided a plate to his new vehicle and has been in possession of the old plate the entire time. Now, three months later, Mr. [redacted] expects Trucks Only to be responsible for the fact that the plate was not canceled.It should be noted that Mr. [redacted] has purchased 5 vehicles at Trucks Only over the past several years. Each time, he has received a very fair deal on the vehicles he has purchased. At times, Mr. [redacted]' demands have been outside the scope of a fair deal for both sides. Nevertheless, he has always been given exceptional, personalized service, and we have always attempted to meet or exceed those demands. In the interest of proving our commitment to our community and the Revdex.com, Trucks Only will send Mr. [redacted] a check for the amount he feels that he is owed. In return, Trucks Only will kindly ask that Mr. [redacted] explore other options for the purchase of his vehicles in the future. Hopefully his new dealership will be willing to provide the same fair pricing, value, personalized service and honesty that Trucks Only has always been willing to provide to Mr. [redacted]. We will send out the check immediately.

We certainly hope to resolve the situation with Mr. [redacted]. While disputing some of the details as set forth in his account, we will send him the requested amount. However the reason we objected to his full request, was because we were never consulted prior to the repair work being done,...

nor that he would expect us to be responsible for his out of pocket costs until after the work was actually done. Also, HE specifically told our office manager to not send him the check for $75 because that was not an acceptable resolution to him. Otherwise he would have had the check at the time the agreement was made. The check for the requested amount will be arriving shortly.

On or about July 31st, 2014 [redacted] and [redacted] purchased a vehicle from the Trucks Only location in [redacted]. Their loan funded with [redacted] on August 20th. At that time,  [redacted] withheld the proceeds of the first payment that was becoming due...

within 10 days. The customer received a credit to their loan in the full amount of that payment. When this occurs it is understood that the customer is to make their payment to the dealer that had the payment deducted from their funding. The customer signed a promissory agreement that explicitly states "by signing I authorize Trucks Only to run my credit card for any past due monies owed, even if less than total amount due, and up to total amount authorized by cardholder's bank." In this instance, the first payment owed represented past due money owed and therefore Trucks Only is entitled to run the card. After the $150 payment that was authorized, and other credits the customer had to the account, the remaining balance to resolve the matter is $135.37. This is money that the customer 100% received a credit for and is expected to pay. We would hope for a quick resolution to this matter. All documentation that supports the facts stated above are included in this correspondence. Thank you.

On or about April 4th, 2014 [redacted] purchased a [redacted] from Trucks Only. At the time of sale, the vehicle had 98,001 miles on it. At the time the vehicle was purchased there was some minor repair items that were completed on the vehicle. Those items were repaired to the customer's...

satisfaction. It should be stated at the time these repairs were made, the customer was observed several times "peeling out" of Trucks Only at a very agressive and high speed which would have caused the engine to rev at a very high RPM. Approximately six months later, the customer called Trucks Only to state that the vehicle had experienced a major mechanical issue and what could be done to help. At no cost to the customer whatsoever, Trucks Only had the vehicle towed from the customers out of county location and brought to a third party shop where we have a lot of major work performed. This was done out of customer goodwill on Trucks Only's part even though there was no legal or warrantied reason to do so. The shop verified that the engine had a major failure ("was blown up"). The shop also notified Trucks Only there was a high probability that the engine failure was due to repeated abuse and neglect to the vehicle. The reason they suspected this was due to several factors. At the time the customer purchased the vehicle, it had brand new tires installed on it. When the vehicle was brought in, it was observed that the front tires had about 70% tread remaining (appropriate for the approximately 7,000 that had been put on the vehicle). The rear tires, were COMPLETELY wore out with virtually no tread remaining. (Pictures of the front and rear tire wear are included). The only way those rear tires could be completely worn out was due to repeated racing and "burning out" of the tires. It's also important that these are large, off-road style tires. The amount of force necessary to "burn out" these tires is immense. This would be similar to the type of abuse that Trucks Only witnessed first hand when [redacted] was pulling in and out of the Trucks Only lot. In addition, the undercarriage of the vehicle was extremely muddy which would show that the vehicle had probably been heavily used off road, further damaging the vehicle. [redacted] references that this should be covered under Trucks Only's lifetime engine warranty. First off, it has been widely known in the 10+ years that Trucks Only has had this warranty program, that diesel engines have always been excluded and the warranty is not eligible. (Contract included showing diesels excluded is included). Beyond that, the claim would have been most certainly denied for excessive abuse, based on the factors stated above. Lastly, a claim would have also been denied for lack of maintenance, as no maintenance records can be presented by [redacted]. There is simply no coverage of that type for this vehicle. At no time was the customer ever told the cost to repair the vehicle would be $9500. The repair, however is a very costly one. Trucks Only is under no obligation to do anything at this point due to the mileage on the vehicle and the time that has elapsed since purchase. However, we would like to try and help resolve the issue with the customer. The owner of Trucks Only would like to offer [redacted] (and any other relevant persons) to come in and sit down face to face to try and brainstorm a resolution to this situation. If that is agreeable, he can contact [redacted] to arrange a meeting time. Thank you.

Unfortunately we ran into multiple mechanical issues with the vehicle purchased by Mr. [redacted]. These repairs took much longer than originally anticipated. We have spoken with Mr. [redacted] and given him the option to cancel his deal and receive a full refund of his down payment. He has selected this option...

and we will be refunding his money today and canceling his contract per his request.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,[redacted]

As Mr. [redacted] stated, he had a title loan on the vehicle he traded in with a very high interest rate. At the time he traded it in, Mr. [redacted] wished to put $6000 down which was needed to be able qualify for the vehicle he had selected. However, he was only able to put half the amount down upfront and...

required a two week promissory for the remaining $3000. As a result, the paperwork was held up from being finalized until the down payment was paid in full and the high interest title loan continued to accrue interest during that time. Mr. [redacted] did sign a statement that he would be responsible for the full amount of any difference in the payoff from what was figured. Thus, he would be contractually responsible for the FULL amount due of $422. In an effort to resolve the situation amicably we would be willing to have both sides take responsibility for half of the amount owed and settle the matter for $211, even though we are under no obligation to do so. Please advise if this will solve this matter. Thank you.

This customer purchased from our location on [redacted] The manager of that store has reached out to the customer about resolving the concerns the customer has. At this time, the customer is satisfied with the plan of action Trucks Only has implemented. We will strive to resolve the issues to the...

satisfaction of the customer. We will report further once the concerns have been addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am seeking $200 because I bought a new exhaust muffler for it and had it installed. I am seeking 5 hours of pay for time that at missed at work at $23/hour for the total time it took to locate the truck, purchase and complete paper work then also the time I took to bring it back and find a ride home. I am seeking $100 for gas which is a combined total of $415. Also, the contract that was given to me upon purchase of vehicle was left in the truck's glove box which I never got back nor did they contact me to let me know I left it. They never gave me any type of form or paperwork showing they "cancelled" the contract they just stated they "shredded" and they said "we'll act like it never happen" so at this point I really don't know if I have a contract with them or not.

Regards,