True Grade Garcinia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did receive a refund for the last shipment but found that the company had put another charge on my account in June saying that I didn't cancel within days of the first shipmentMy complaint all along has been that I DID call to cancel within just a few days of placing the orderI found the company automatically enrolled me in the Live Body Coach program without my knowing about itWhen I realized I was going to be billed an additional amount, I called to cancel and was gjven a deactivation codeDuring that call, I stressed that I wanted Live Body Coach canceled, along with any future True Grade Garcinia shipmentsI was told both requests would be taken care ofThey were not, and the folks at True Grade Garcinia conveniently don't recognize the deactivation code I was givenTherefore, I am still out $for a product I don't want, and one which I was told would be canceled Regards, [redacted] ***

To [redacted] :Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the True Grade Garcinia) on a day trial basis back on 02/22/and paid the shipping and handling fees of $4.95.Customer contacted out Customer Service on 03/11/and requested for the accounts to be cancelled which we didWe feel for our customer concerns and do apologize for the inconvenience, thus will be sending out refund check to customer for the amount of $Customer should receive check with in business days.Please relay this information to our customer and feel free to let us know should you have further questions.--True Grade GarciniaToll Free Customer Care: (888) 380-0323Email: [email protected]

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes According to our records, customer ordered our products (the True Grade Garcinia and the Delta Pure Mango-Cleanse) on a day trial basis back on 08/09/and paid the shipping and handling fees of $and $The trial expired on 08/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/24/$ Customer contacted our Customer Service on 08/24/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/24/in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation: $Trans ID: [redacted] dated 08/29/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to their orders, our customers have to affirm and acknowledge the terms & conditions by marking the T&C check-boxes.According to our records, customer ordered our products the True Grade Garcinia on a day trial basis back on 04/13/and paid the shipping and handling fee of $Additional to the trial order the customer had added the Ripped Lean Tea for $24.98.Customer contacted our Customer Service on 04/19/and requested for the subscription to be cancelled,which we immediately didCustomer also requested a refund to be issued on the Ripped Lean Tea, our customer service issued the customer a 35%($8.74) courtesy credit which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the Ripped Lean Tea charged on 04/13/in the amount of $Here is the refund confirmation:$Trans ID: [redacted] dated 05/02/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Tell us why here...To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the garcinia and the mango cleanse) on a day trial basis back on 03/06/and paid the shipping and handling fees of $and $The trial expired on 03/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/21/$for the mango cleanse and $for the garcinia.Customer contacted our Customer Service on 03/22/and requested for the subscription to be cancelled, which we immediately did.We also issued the customer a refund of $for the [redacted] and $for the [redacted] which the customer accepted.Unfortunately on 12\25\the customer was charged due to a system error $for a new a bottle of [redacted] However a refund of $was issued on 12/28/when the customer contacted customer care in regards to the charge.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the mango cleanse that was charged back on 03/21/in the amount of $Here is the refund confirmation:$Trans ID: [redacted] dated 01/17/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers... have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Garcinia and the Mango-Cleanse) on a 14 day trial basis back on 12/18/2016 and paid the shipping and handling fees of $5.95 and $4.95. Customer had contacted our Customer Service on 12/18/2016 requesting an extension on the trial. We immediately granted the request and moved the trial end date from 01/02/2017 to 1/20/2017, which the customer accepted.The trial expired on 01/21/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/21/2016 $84.52 for the Garcinia and $81.53 for the Mango-Cleanse. However the charges were declined ,leaving the customer's account with an outstanding balance.Customer contacted us on 1/23/2016 requesting a cancellation.However the account was automatically cancelled due to the transactions being declined, leaving the customer with an outstanding balance.Our Customer Service made the customer aware that the balance was to be paid in order to avoid collections. However we feel our customers concerns and do apologize for the inconvenience, thus we will be terminating the customer's account eliminating the outstanding balance, as a courtesy for any misunderstanding.Please relay this information to our customer and feel free to let us know should you have further questions.

To *** ***

Thank you for mediating this consumer complaint from our customer, Case Number: *** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes
According to our records, customer ordered our products (the True Grade Garcinia and the Delta Pure Mango-Cleanse) on a day trial basis back on 08/09/and paid the shipping and handling fees of $and $The trial expired on 08/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/24/$
Customer contacted our Customer Service on 08/24/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/24/in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:
$Trans ID:*** dated 08/29/
Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :
Thank you for mediating this consumer complaint from our customer, Case Number: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to their orders, our customers have to affirm and acknowledge the terms & conditions by marking the T&C check-boxesAccording to our records, customer ordered our products the True Grade Garcinia on a day trial basis back on 04/13/and paid the shipping and handling fee of $
Additional to the trial order the customer had added the Ripped Lean Tea for $Customer contacted our Customer Service on 04/19/and requested for the subscription to be cancelled,which we immediately didCustomer also requested a refund to be issued on the Ripped Lean Tea, our customer service issued the customer a 35%($8.74) courtesy credit which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the Ripped Lean Tea charged on 04/13/in the amount of $Here is the refund confirmation:$Trans ID: *** dated 05/02/
Refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Re:*** *** ID:*** Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free
trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Garcinia and Cleanse on a day trial basis back on 02/16/and paid the shipping and handling fees of $and $The trial expired on 03/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/03/$for the Garcinia and $for the CleanseCustomer contacted our Customer Service on 03/03/and requested for the subscription to be cancelled, which we did .We also provided the customer with a refund of $for the Cleanse charged on 03/03/for any misunderstanding.Unfortunately the customer’s account has now been flagged as a chargeback due to the disputed chargesAt this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryHere is the refund confirmation:$Trans ID:*** dated 03/03/Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

Tell us why here...To *** *** Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.We will be refunding the desired settlement for the customerThe additional charge of $will be refunded for the charge on 06/20/Here is the confirmation for the refund: $Trans ID:*** dated 08/19/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:
"">Thank you for mediating this consumer complaint from our customer Complaint ID: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the True Grade Garcinia) on a day trial basis back on 02/22/and paid the shipping and handling fees of $4.95.Customer contacted out Customer Service on 03/11/and requested for the accounts to be cancelled which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be sending out refund check to customer for the amount of $Customer should receive check with in business days.Please relay this information to our customer and feel free to let us know should you have further questions.--True Grade GarciniaToll Free Customer Care: (888) 380-0323Email: [email protected]

To *** *** :Re:*** *** ID:***Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very
seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Garcinia and Cleanse on a day trial basis back on 02/14/ and paid the shipping and handling fees of $and $Customer contacted our Customer Service on 03/07/ requesting a refund.Our Customer Service explained to the Customer that the shipping fees were non refundable as the shipments have been received.However the customer’s account was cancelled.We feel for our customer’s concerns and do apologize for the inconvenience, thus we will have provided the customer with the desired refunds,$for the Cleanse and $for the Garcinia for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 03/24/ $Trans ID:*** dated 03/24/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the...

terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]According to our records, our customer ordered our products (the True Grade Garcinia) on a 14 day trial basis back on 01/11/2016 and paid the shipping and handling fees of $4.95. Her trial expired on 01/25/2016 and due to the fact that she did not cancel her trial she was charged $84.52 on 01/30/2016 and her autoship program took effect.Customer contacted our Customer Service on 02/01/2016 and requested for her subscription to be cancelled which we did. Furthermore customer accepted a 50% courtesy refund of $42.26.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a refund for the remainder of the charge for the amount $42.26. Refund should reflect on customer’s account within 3 to 5 business daysPlease relay this information to our customer, and feel free to let us know if you should have any further questions.--True Grade GarciniaToll Free Customer Care: [redacted]Email: [redacted]

Tell us why here...
To [redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
We will be refunding the desired settlement for the customer. The additional charge of $84.52 will be refunded for the charge on 06/20/2016. Here is the confirmation for the refund:
$84.52 Trans ID:[redacted] dated 08/19/2016.
Refund should reflect on customer’s account within 3 to 5 business days.
Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]
Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial,...

our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the True Grade Garcinia and the Delta Pure Mango-Cleanse) on a 14 day trial basis back on 08/09/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 08/24/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/24/2016 $84.52.
Customer contacted our Customer Service on 08/24/2016 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/24/2016 in the amount of $84.52 for any misunderstanding when placing the order. Here is the refund confirmation:
$84.52 Trans ID:[redacted] dated  08/29/2016.
     Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did receive a refund  for the last shipment but found that the company had put another charge on my account in June saying that I didn't cancel within 14 days of the first shipment.. My complaint all along has been that I DID call to cancel within just a few days of placing the order. I found the company automatically enrolled me in the Live Body Coach program without my knowing about it. When I realized I was going to be billed an additional amount, I called to cancel and was gjven a deactivation code. During that call, I stressed that I wanted Live Body Coach canceled, along with any future True Grade Garcinia shipments. I was told both requests would be taken care of. They were not, and the folks at True Grade Garcinia conveniently don't recognize the deactivation code I was given. Therefore, I am still out $84.00 for a product I don't want, and one which I was told would be canceled.
Regards,  [redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to their orders, our...

customers have to affirm and acknowledge the terms & conditions by marking the T&C check-boxes.According to our records, customer ordered our products the True Grade Garcinia on a 14 day trial basis back on 04/13/2016 and paid the shipping and handling fee of  $4.95. Additional to the trial order the customer had added the Ripped Lean Tea for $24.98.Customer contacted our Customer Service on 04/19/2016 and requested for the subscription to be cancelled,which we immediately did. Customer also requested a refund to be issued on the Ripped Lean Tea, our customer service issued the customer a 35%($8.74) courtesy credit which the customer accepted . However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the Ripped Lean Tea charged on 04/13/2016 in the amount of  $16.24. Here is the refund confirmation:$16.24 Trans ID: [redacted] dated 05/02/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.