True Grade Garcinia

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product True Grade Garcinia on a 14 day trial basis back on 06/05/2016 and paid the shipping and handling fee of  $4.95. The trial expired on  06/20/2016 and due to the fact that the customer didn’t cancel they  were charged  $84.52  for the original shipment. Due to no cancellation the autoship program took effect. The following month, on 07/20/2016 the customer was charged in the amount of $87.41 and shipped out another product. Customer contacted our Customer Service on 07/20/2016 and requested for her subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on  07/20/2016 for The True Grade Garcinia in the amount of $87.41 for any misunderstanding when placing the order. Here is the refund confirmation:$87.41 Trans ID:[redacted] dated  08/09/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To whom it may concern:
I am going to write a rip off report about this company and report you to the Revdex.com. It will read as follows:
This company is a total and complete scam they do not even have a regular website I could only find the terms and conditions after extensive Google searching. I even tried typing in the pill name, True Grade Garcinia, and the barcode and nothing came up. I ran across this product on a pop up advertisement on a celebrity gossip blog and they said I only had to pay $4.95 for the shipping and handling and couple of days later I get hit with the $84.65 charge to my bank account for a supposed 14 day trial period I agreed to upon buying the product. When I first purchased the pills I got an email of confirmation and another email saying I was signed up for something called Live Body Coach when is $19.95 per month after the 30 day trial. I cancelled that immediately but the company for True Grade Garcinia failed to email me anything about a 14 day trial. I called the company to get a refund because I haven't even opened the product yet and I told them I can send it back for a full refund and the operator proceeded to tell me that there are no refunds being offered right now because their warehouse is NOT equipped to handle such volumes of refunds or some bull[redacted] like that and she said it is stated in the terms and conditions which is a [redacted] lie because I read the terms and conditions and it said nothing like that (see pic below). The operator told me I can get a courtesy of 30% of my money back and that's the best she can do. So after reading the terms and conditions again, I called the company back to try to get another refund and still no luck. The other customer service representative said they can refund the products but there is a $9.99 restocking fee and I will also have to pay the shipping and handling fee of UPS. Then after the company received the product I would then have to wait 30 days to get my refund so he is explained the previous customer service rep only offer the 30% refund of the $84.65 as a courtesy because it is easier to just get something back immediately than to wait 30 days and get a full refund. He also said "Well, I would've offer 50% of your money back but it's to late now because you already agreed to the 30%." So I decided to go through the fraud department with my bank to get a full refund and no luck she said I would have to handle a refund with the merchant. BEWARE!! Do not buy any products from this company I guess that's what I get from buying from a pop up ad lesson learned. So I guess I will resell this on eBay or something to try to get some of my money back. I am going to report these people to the Revdex.com
CUSTOMER SERVICE NUMBER AND EMAIL ADDRESS for this bull[redacted] company is [redacted] or by email at [redacted].

Tell us why here...To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the garcinia and the mango cleanse) on a 14 day trial basis back on 03/06/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 03/21/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/21/2016 $84.42 for the mango cleanse and $81.53 for the  garcinia.Customer contacted our Customer Service on 03/22/2016 and requested for the subscription to be cancelled, which we immediately did.We also issued the customer a refund of $84.52 for the [redacted] and $40.76 for the [redacted] which the customer accepted.Unfortunately on 12\25\2016 the customer was charged due to a system error $87.41 for a new a bottle of [redacted]. However a refund of $87.41 was issued on 12/28/2016 when the customer contacted customer care in regards to the charge.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the mango cleanse that was charged back on 03/21/2016 in the amount of  $40.77 Here is the refund confirmation:$40.77 Trans ID:[redacted] dated 01/17/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a refund  for the last shipment but found that the company had put another charge on my account in June saying that I didn't cancel within 14 days of the first shipment.. My complaint all along has been that I DID call to cancel within just a few days of placing the order. I found the company automatically enrolled me in the Live Body Coach program without my knowing about it. When I realized I was going to be billed an additional amount, I called to cancel and was gjven a deactivation code. During that call, I stressed that I wanted Live Body Coach canceled, along with any future True Grade Garcinia shipments. I was told both requests would be taken care of. They were not, and the folks at True Grade Garcinia conveniently don't recognize the deactivation code I was given. Therefore, I am still out $84.00 for a product I don't want, and one which I was told would be canceled.
Regards,  [redacted]

Thank you for mediating this consumer complaint from our customer, ID: [redacted] 12.8px; font-family: sans-serif;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]According to our records, our customer ordered our products (the True Grade Garcinia) on a 14 day trial basis back on 01/11/2016 and paid the shipping and handling fees of $4.95. Her trial expired on 01/25/2016 and due to the fact that she did not cancel her trial she was charged $84.52 on 01/30/2016 and her autoship program took effect.Customer contacted our Customer Service on 02/01/2016 and requested for her subscription to be cancelled which we did. Furthermore customer accepted a 50% courtesy refund of $42.26.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a refund for the remainder of the charge for the amount $42.26. Refund should reflect on customer’s account within 3 to 5 business daysPlease relay this information to our customer, and feel free to let us know if you should have any further questions.--True Grade GarciniaToll Free Customer Care: [redacted]Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Garcinia and the Mango-Cleanse) on a 14 day trial basis back on 12/18/2016 and paid the shipping and handling fees of $5.95 and $4.95. Customer had contacted our Customer Service on 12/18/2016 requesting an extension on the trial. We immediately granted the request and moved the trial end date from 01/02/2017 to 1/20/2017, which the customer accepted.The trial expired on 01/21/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/21/2016 $84.52 for the Garcinia and $81.53 for the Mango-Cleanse. However the charges were declined ,leaving the customer's account with an outstanding balance.Customer contacted us on 1/23/2016 requesting a cancellation.However the account was automatically cancelled due to the transactions being declined, leaving the customer with an outstanding balance.Our Customer Service made the customer aware that the balance was to be paid in order to avoid collections. However we feel our customers concerns and do apologize for the inconvenience, thus we will be terminating the customer's account eliminating the outstanding balance, as a courtesy for any misunderstanding.Please relay this information to our customer and feel free to let us know should you have further questions.

Misleading advertising, exorbitant prices and no money-back guarantee.
The True Grade Garcinia advertisement says you will receive a 30-day trial of their product and all you have to do is pay $4.95 shipping and handling. What they don't tell you in their advertising is that in the small print of their terms and conditions:
1. You do not have 30 days to try their product – you have only 10 days. They say 14, but 4 days are for shipping. If you don't cancel within the 14 days – which starts from the day you order not from the day you receive it – you will pay $84.95 additional for one bottle of garcinia.
2. Unless you read the terms and conditions, which of course everyone should read before signing up for anything but I don't remember even seeing a place to read these terms, you will not know that you are signing up for a monthly subscription of their product which begins 14 days after you order.
3. The price of a bottle of their garcinia is exorbitant! You can buy the same product elsewhere for 1/3 or less the price they charge.
4. They offer no money-back guarantee in the trial product. Once you have been charged their "subscription fee" of $84.95 plus shipping, you cannot return the product for a refund. This is not standard business practice. This is not what consumers are used to.
While their business practices may not be illegal they are not what consumers are used to. Consumers are used to businesses trying to get their product known in the market by offering a "free" trial of their product. The usual practice is to receive a free bottle of the product by paying only shipping. Consumers are not used to a 14 day trial at the end of which an additional – and exorbitant fee is charged with no ability to return the product once charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the True Grade Garcinia) on a 14 day trial basis back on 02/22/2016 and paid the shipping and handling fees of $4.95.Customer contacted out Customer Service on 03/11/2016 and requested for the accounts to be cancelled which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be sending out refund check to customer for the amount of $84.52. Customer should receive check with in 14 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--True Grade GarciniaToll Free Customer Care: (888) 380-0323Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
Regards,
[redacted]