Thank you for your email dated 10/29/**. We will do everything we can to expedite the delivery of his glass like we explained to him when he came in the showroom. As soon as the glass arrives, we will call him to schedule a time for replacement.
Sincerely
***
***
We have agreed to put the material on labor free for this customer. We are in contact with the manufacturer to see if they will supply the material for this job and waiting on them for a response
I have been in contact with my Production Manager. He will be contacting the customer to schedule a time to go to her home and see what needs to be done to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] them them I wanted Anderson windows to match the ones that I have. At no time did they say they did not have Anderson windows
Regards,
*** ***
The glass for this job is on order. The manufacturer for the particular job does take longer to get our parts from. We are at their mercy when it comes to the actual ship date. This matter should be resolved in approximately to weeksIf I can be any further assistance, feel
free to contact me
Response:
We have been in contact with the customer about their concerns and have come up with a solutionIf I can be any further assistance, feel free to contact meSent on: 11/26/2:02:PM%
We appreciate you sending us the complaint from *** *** *** *** *** ***
We are very sorry it has taken longer than expectedThe reason for the delay is a shortage in of the color material from our factoryWhen we spoke with him this week, we informed him that his window will
be on our next truck and should have it installed within a couple weeksWe are still anticipating this to happenThank you for your help in this matter and we are truly sorry for the delaySincerely,
*** ***
Thank you for your email regarding customer ID # [redacted].
We have been working with them for several months on this. We have placed an order with the manufacturer and put it on a rush. We expect to have their parts in and scheduled by May 1, 2015.
If I can be any further assistance,...
Per[redacted], President for True Home Value spoke to Mr.[redacted] at approximately 11:30am February 1, 20**. I have agreed to replace the siding and supply all the installation at no cost. I have agreed to refund Mr. [redacted] the $320.00 for the sample he sent to Canada. The sales representative is meeting with Mr.[redacted] today for him to pick out a color. THV has agreed to having siding installed by April **, 20**.
Best regards,
[redacted]|President%
Thank you for your email regarding the above customer. We do have their parts on order and delivery is expected the first week of December. We will call and schedule their service as soon as it comes in.
[redacted]
Yes the company has come back to fix the main complaint, however there are still 2 issues outstanding and they have scheduled time next Wednesday, May 6th to correct those as well. Yes, there is a 50 year warranty, but we have been dealing with them to correct the problems for over 1 year at least. It took a complaint to you to really get the ball rolling and get this taken care of. Thank you. We are satisfied with the new windows and look forward to having the other 2 issues corrected next week.
Thank you for your email dated 10-31-14. We will address her needs immediately.
Our normal time frame for delivery is 6-8 weeks. We will try to speed up the process if possible.
If I can be any further assistance, please feel free to contact me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted] has been extremely helpful on all my questions and issues.
Thanks you for your help!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I will check the progress in five weeks. Thank you
Thank you for your most recent letter. We have a 50 year warranty on the product the customer has. The items we have ordered are in and we are scheduled to complete the service on Wednesday 4-29-15. In response to a refund, we do not offer an option to give money back.
Thank you for your email dated 10/29/**. We will do everything we can to expedite the delivery of his glass like we explained to him when he came in the showroom. As soon as the glass arrives, we will call him to schedule a time for replacement.
Sincerely
***
***
We have agreed to put the material on labor free for this customer. We are in contact with the manufacturer to see if they will supply the material for this job and waiting on them for a response
I have been in contact with my Production Manager. He will be contacting the customer to schedule a time to go to her home and see what needs to be done to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] them them I wanted Anderson windows to match the ones that I have. At no time did they say they did not have Anderson windows
Regards,
*** ***
The glass for this job is on order. The manufacturer for the particular job does take longer to get our parts from. We are at their mercy when it comes to the actual ship date. This matter should be resolved in approximately to weeksIf I can be any further assistance, feel
free to contact me
Response:
We have been in contact with the customer about their concerns and have come up with a solutionIf I can be any further assistance, feel free to contact meSent on: 11/26/2:02:PM%
We have deleted*** *** from our system and she will put on our internal call listAny you have any other questions please callThx***
We appreciate you sending us the complaint from *** *** *** *** *** ***
We are very sorry it has taken longer than expectedThe reason for the delay is a shortage in of the color material from our factoryWhen we spoke with him this week, we informed him that his window will
be on our next truck and should have it installed within a couple weeksWe are still anticipating this to happenThank you for your help in this matter and we are truly sorry for the delaySincerely,
*** ***
Thank you for your email regarding customer ID # [redacted].
We have been working with them for several months on this. We have placed an order with the manufacturer and put it on a rush. We expect to have their parts in and scheduled by May 1, 2015.
If I can be any further assistance,...
please feel free to contact me.
Per[redacted], President for True Home Value spoke to Mr.[redacted] at approximately 11:30am February 1, 20**. I have agreed to replace the siding and supply all the installation at no cost. I have agreed to refund Mr. [redacted] the $320.00 for the sample he sent to Canada. The sales representative is meeting with Mr.[redacted] today for him to pick out a color. THV has agreed to having siding installed by April **, 20**.
Best regards,
[redacted]|President%
Thank you for your email regarding the above customer. We do have their parts on order and delivery is expected the first week of December. We will call and schedule their service as soon as it comes in.
[redacted]
Yes the company has come back to fix the main complaint, however there are still 2 issues outstanding and they have scheduled time next Wednesday, May 6th to correct those as well. Yes, there is a 50 year warranty, but we have been dealing with them to correct the problems for over 1 year at least. It took a complaint to you to really get the ball rolling and get this taken care of. Thank you. We are satisfied with the new windows and look forward to having the other 2 issues corrected next week.
Thank you for your email dated 10-31-14. We will address her needs immediately.
Our normal time frame for delivery is 6-8 weeks. We will try to speed up the process if possible.
If I can be any further assistance, please feel free to contact me.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to...
perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted] has been extremely helpful on all my questions and issues.
Thanks you for your help!
Regards,
[redacted]
%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I will check the progress in five weeks. Thank you
Thank you for your most recent letter. We have a 50 year warranty on the product the customer has. The items we have ordered are in and we are scheduled to complete the service on Wednesday 4-29-15. In response to a refund, we do not offer an option to give money back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]