True Slim Brands

Scam with unauthorized charges
I signed up for a trial of true slim Garcinia and detox. The website offered a "free" 14 day trial of products. I paid about 10 $ for shipping costs. The site stated at checkout that end the end of 14 days you could choose to further purchase the product. During my trial I did not feel the product did what was promised, I decided not to purchase anymore. I noticed two charges from the company of 89.84. I called to let them know I wasn't interested in purchasing any. The rude man whom I spoke with informed me that there was fine print stating I had to call them if I didn't want to make the purchase. He also informed me I would not be completely refunded because it was 16 days since the "free trial" began. When I let him know those directions weren't clear and I was upset about not being refunded, he told me they had plenty of customers so he didn't care.

I feel this company tries to trick people into paying these charges for a product that doesn't even work. On top of that, their customer service is terrible!

Over charged and will not give a refund
I ordered true slim on Sept. 19th and product was shipped on the 20th and delivered on the 24th.On Sept 21st and my credit card was charged $4.95 and $5.95 for shipping.Everything was fine to this point. I have the email of my order confirmation for a total of $10.90. Then on October 8th and again on November 8th I was charged $89.82 and $89.84 each month for a total of $370.22. I didn't catch the charges earlier because of my daughters wedding and I really had no reason to think that I would have any further charges from this company. I called the number listed on my credit card statement on Nov. 14th and they said all they could do is refund $60.00 from the last 2 bottles a total of $120.00 still costing me over $250.00. This was a total scam and I had this happen to me years ago so I was very careful when ordering to read and look for any fine print. My email never stated anything about further shipments or that any cancellation was required it was just my order confirmation for $10.90. I have very very limited income and it may not seem like much to many people but 370.00 dollars is a huge amount to me. Companies like this take advantage of people, they shouldn't be able to operate in this manner.

I, ***, ordered True Slim Brands's Garcinia supplement.
When I ordered the supplement I got a discount on it so I only had to oay for the shipping, which was around $10-$12. The garcinia supplement also came with a detox supplement. When I ordered the supplement I didn't realize it was a subscription until I was delivered new bottles of both supplements and charged full price for them. I would like to discontinue my subscription and send back the unopened package I received for a refund.

Falsely advertised. They claim the product is free, you only pay shipping than hit you with a $200 o your card. Initially I did not record the product, it was delivered to the wrong unit in 450 unit build.. when I originally called to tell them I did not get anything the woman argues with me and was Extremely disrespectful. She made me agree not to dispute with my bank and she will give me back $120 out of $200
They charged me for an item I now received 3 months later sitting in the mailroom after being delivered to the wrong unit with out my name on it. When I called to te them I ca. Return the item now that it is here and opened for full refund they said I am too late.. this is fraud they steal your money. Do not order...

I responded to a two week trial sample in an advertisement on line. The company products were garcinia cambogia and a detox supplement. I was not made aware of an automatic subscription nor the need to cancel within a two week period or a charge in the amount of $89 times two would be taken from my account. I received the product without paperwork or directions included in the box. The product containers were dusty and did not apear to be of good quality. I did not open the product containers and felt for a sample price it was a loss but not worth sending the box back so I set the box aside. Later I discovered the company withdrew not only once but twice two weeks later an amount of $89. I did not recognize the name of the company on my acount statement and reached out for information regarding the withdrawn amounts. When I discovered the name of the company and was provided a contact number I called the support staff at the company. It was only then when I learned of the subscription and the need to cancel within two weeks. The company advertising does not make it clear to the consumer. The products are what one can find of similar product type for much less than what the company takes from the unsuspecting consumer. I am submitting this complaint so other consumers are not subjected to this from the company.
Product_Or_***: herbal supplements
Order_Number:

Got the free bottles, no where did it ask me to sign that they could take out any more money or anything about having only 14 days to cancel, they went and took out 179.90 called them up and talk to carl and he sat there and argued with me when I had told him to show where I had signed a contract that they could take out more money, this is a big scam, would send back the unused pills but never did I sign a contract stating they could take out any more money than the $9.90, Never did I sign a credit card authorization form

The company uses fraudulent advertising to get people to buy the product.
No fine print in advertising that states you will be billed automatically each month for product. It states you can buy two bottles to try for one price without obligation.

Refusal to return money
Product guaranteed 100 percent sadisfation. I returned the unopened products return to sender cancel in original box . I never recived my refund on my credit card, I called to see what was taking so long. The response I received was I didn't return the product correctly it was lost in the mail but I did receive a email saying the cancellation was received. The only way they would of known that is if they received products! I then received a email saying they would credit me 60.00 dollars as agreed the bill was over 200.00 dollars. I want my full refund as guaranteed.

I ordered this product online. I called to cancel it when I found the pills hard to swallow. I returned the product and they charged me almost $200.00
I ordered this product online. I called to cancel it when I found the pills hard to swallow. I returned the product and they charged me almost $200.00. I called them to let them know about the situation and the said they did not have a record of me calling to cancel and they have no record of receiving the product. I did some research and I see they have complaints and ripoff reports everywhere and we have matching stories.

Was given a 14 day free trial and was charged before the 14 days was up. Company refuses to discuss refund.
True slims ad states that they give you a 3 day travel time for item, then a 14 day free trial begins after its arrival for a total it says of 17 days. Item left them on 5/29/18, arrived to me 3 days later on the 5/31 , free trial began on the 6/1 and I cancelled on 6/13, I was charged 2 charges of 89.82 and another for 89.84 on 6/13, before my free trial even ended. they took this on my master-card debit card given when I paid the shipping and handling for the detox and Garcinia products.

Dear Revdex.com,
I am writing to lodge a complaint about True Slim Brands bearing the below business address that has charged my husband's credit card without authorisation to purchase the products that they mailed to my home address in Minneapolis. My only authorisation was to purchase the free trial products costing $9.95 sometime earlier this year.
In April 2018, they sent an additional bottle via mail and I did not realise that they had charged me an amount of $89 (rounded down) to the credit card. The package did not specify any return requirements, and I assumed it was part of the free trial I had signed up earlier.
Then, on June 11th, a package was found in my mail again, this time they had sent two bottles. I became suspicious and called the Support Team who explained that I had signed up for the products after a 14-day free trial at the high cost mentioned above.
I refuted this and mentioned that I am lodging reports with Consumer Authorities (FTC and Revdex.com) and they agreed to refund the June 2018 package (upon them receiving the products within 30 days). However, the agent refused any refund on the item delivered in April 2018 on the basis that there is a 30-day return policy requirement. I highlighted the fact that I did not authorise the specific April purchase in the 1st place and the return policy was not explicitly stated on the package like any other package we receive via post in the US.

I would like to highlight this matter to Revdex.com and seek support to get full refund on the products that have been 'sold' to me without my authorisation between April to June 2018.

Name & Address of the company:
True Slim Brands
PO Box 18787
Tampa FL 33679

Thanks in advance.
***
mobile:XXXXXXXXXX

True Slim took my order and when I tried immediately to cancel because there was an additional item on my order (Detox) I was told my money will be refunded and then after the product showed up I find out that I am still charged my credit card for something I D|ID NOT WANT OR ORDER, I am given 10 days to return the things I DID NOT ORDER. This makes me believe that True Slim is a con artist company. I am completely disappointed with this company and will use every bit of todays modern media to let others know my story. Sorry I can't tell anyone if it works because I never use a product, that I am sure is from a poorly run, money grabbing management group or owner.

I ordered a 14 day free trial On FEB 28 th for there TPCGARCINIA and TPCFORSKOLIN with the cost of shipping of $4.95 each which I agreed to pay on my credit card, instead of sending a 14 day supply they sent a 30 day supply which I did not authorize for that, then they billed me without my authorization on my credit card for $74.94 for TPCGARICIA ON 3/14 and $69.97 for TPCFORSKOLIN ON 3/15,

They then billed me again on on April 14th for TCPGARCINIA for $84.88 and on Apri 15 they billed me TCPGARCINIA for $79.94 without my authorization. When I called they told me that I cannot return the product because 30 days have passed. I don't beleive that they are able to charge my credit card without my authorization. The product does not work and I stopped using it after 1 week.

received a shipment email that says I ordered product which I had not. they stated on the phone that someone in my house placed this order-we did not
received a shipment email that says I ordered product which I had not. they stated on the phone that someone in my house placed this order. my husband, dogs nor I placed this order. they gave me the last 4 digits of a credit number that was used which I do not have.

I ordered a 14 day trial and received confirmation of that trial 2/23/18
On 2/23/18 I tried the 10.00 14 day trial for trueslimgarcinia. At the time I only received confirmation of my order for 10.90. On 2/28/18 I emailed them and said how to re-order, thinking they might respond to help manage an subscription I assumed was coming, but not explicitly informed of. No one responded. They then charged me 86 dollars for another order, which I did not approve. They claim that in the web terms it says I approved this, but I believe they have to provide a copy with the terms, contact information, and how to cancel any subscriptions explicitly in emails. They did not. They have since frozen my account since I disputed this with my cc company and won't refund me. The Customer Service rep put in email that I signed up for a trial that was from 2/23/2018-3/11/2018, so I believe they illegally signed me up for some other subscription that I did not approve. Trial is temporary, not subscription. I now have to call them with my bank on the line to get my money back. I feel like they are violating laws by NOT providing terms in confirmation emails nor are they providing billing information for the higher priced bottle. Additionally, I did email the email address that confirmed my purchase to ask about this ordering process and no one responded. Since no contact information is provided, I feel like I met the terms. I am sure many others are facing this issue.

True Slim is a scam. They offer a Free Trial for the postage only (~$ 4.99).
True Slim is a scam. They offer a Free Trial (for postage, only, ~ $ 4.98), and then, in the fine print, which most people never see, they say that if the refund is not requested within 14 days, they will charge $ 89.98, and continue sending their useless product. I just received a new bottle, unordered, and, of course, I didn't cancel in time, because I didn't know that I had to. This is a SCAM!!

My wife purchased what she thought was a free trial if she paid shipping. Later the company charged our credit card 89.82 and 89.84.
My wife purchased what she thought was a free trial if she paid shipping. Later the company charged our credit card 89.82 and 89.84.Lady said she would be glad to help. She ask if product had been open. Which of course it had (free trial) How do you try if you don't open. She said she would refund 60 dollars per bottle. This made cost of free trial. Shipping plus about shy 60 dollars. I ask to speak to supervisor. Put me on hold for long time. She said supervisor was tied up on phone. She gave me 20 more dollars credit. T

I signed up for the "free trial" through FB. The item was supposedly shipped but I never received it and the company refuses to give me my money back
I saw the ad on FB on 12-26-17 for the "free trial" of True Slim. I submitted my name, address, email and bank debit card information for the $4.95 I was charged to ship my free product. It included a tracking number of XXXXXXXXXXXXXXXXXXXXXX and was supposedly delivered to my mailbox on 12-30-17. After checking my mailbox on that date, 12-31, and again on 1-2 since there was a holiday and finding no package I contacted my local post office to see what may have happened. I gave them the tracking info and was told they would need to speak directly with my carrier to see if he had any information to pass along. On 1-5-18 I received a phone call back from the post office stating they were unsure what may have happened and to file a report for a lost or stolen package which I did. The search ID for the case is XXXXXXX. I was informed this could take at least 30 days to try to locate the item. In the meantime on 1-12-18 I noticed on my bank account a charge for $89.84 from this same company under the name "Natural Garcinia". I called 1-877-585-0779 and spoke to a very hard to understand call center employee who I should have known at that point was not legitimate because they had to ask what product I was calling in reference to. Skin care, dietary supplements, etc. She was very rude on the phone and stated that she could only refund me $60 but not the full amount of $89.84. I said that is not acceptable as I never even received this product per the case I filed with the USPS. She then stated I would have to take this up with my bank if I wanted to try to get a full refund. Since then, I filed a dispute with my bank and have been denied the refund so far because they stated that this company REFUSES to give me my money back. After reading numerous complaints online I am starting to think the company never even sent me a product to begin with and the representative never offered to send out a replacement for the one that I never got. I have been scammed out of $89.84. If I were to walk into a store and take an item without paying for it I would be arrested and charged with theft. This company absolutely stole my money without providing me with a product and I want my hard earned money back!!!! I even tried calling the toll free number again yesterday and spoke to a different representative and told them I would be filing a complaint with the Revdex.com and the FTC. She said it didn't matter what I did because they will continue to deny me my money back. I am appalled, frustrated, sickened, and disgusted that there are businesses out there who prey on and take advantage of innocent people. Please help me in trying to recover the money that is rightfully mine and due back to me

My name is ***. I received a a small box in the mail from true slim on January 3rd addressed to *** as there is no *** that resides here I marked the Box Return to Sender and stuck it in the local mailbox. On January 5th I noticed an unknown pending charge for $89.84 with the phone number 877-594-8988 so I called it and found out it was for some kind of weight loss pill from the true slim company. I informed them that I never ordered a weight loss pill however I did receive a box in the mail addressed to someone else that I had marked Return to Sender on January 3rd. The customer service representative notified me that there is nothing that they can do and that I would be continually bill me each month for these pills. I became upset and stated that I didn't know how it they can legally do something like this. After going back and forth , the representative told me to take it up with my credit card company and that there was nothing more he could do and hung up on me. My credit card is a prepaid credit card and I was informed that there was nothing that they can do. I then began to look up the company online and seen that there are pages and pages of complaints on different sites talking about how they have been scammed by this company. I proceeded to call the company back and notify them of what the credit card company had said and that there has to be somebody else I can speak to a supervisor of some sort that can help me with the situation. The representative again told me that there was nothing that they can do I told her that that that was not okay and that she needed to find a supervisor to speak to that I wanted a refund as well as canceling whatever membership they had signed me up for she put me on hold for several minutes and came back and notified me that she did indeed cancel the membership and that she could give me a refund for everything but the shipping and handling. I told her that something was better than nothing at that point and then that would be okay she put me on hold again for several minutes and came back and said that there was nothing that she could do to help me I asked to speak to the supervisor again she put me on hold several minutes again and then the supervisor came back on the phone . He appeared to be very agitated. I informed him of the situation and he again told me that there was nothing he could do. I informed him that I didn't know how it was legal to bill me for something that was for somebody else , and that I am sure if I was to speak to my lawyer or the Revdex.com they would say the same thing as I have read that this is happened to them several times and he said do what you need to do misses ***. I then became agitated back and informed him again that my name was not mrs. it was mrs. and he stated again do what you need to do.I am beyond frustrated and don't know what else to do at this point.

When I ordered this product I used my cell phone and clicked on an ad from FB which took me to a screen where I entered all of my information and clicked order. There was nothing on the page about a recurring charge to my credit card, this was advertised as a "free trial". The FB ad link did not take you to the full website which is where they directed me to go when I spoke to them. Neither does the receipt, emailed to me state anything about a recurring charge after a certain deadline.

I received double charges on my credit card on January 13th for the amount of 89.84 and 89.82. I called the number immediately on that day and received no answer. I then contacted my bank and spoke to them about my options to stop the payment. I emailed TrueSlim immediately and sent the back the copy of my emailed receipt.

I spoke with Zee #406 who told me that she was only able to authorize a $120 refund. I said I wanted the full refund and she said she was only able to authorize a refund of $130. I said I wanted a full refund, and she asked me to hold and then came back and said she was authorized to offer me $140 refund. I asked to speak to the same person she just put me on hold for.
I spoke with Lester $004060 who told me that I was only able to receive $140.00. They will not give me a full return because of a restocking fee that I am not using because I am not able to send them back a sealed container, so no restocking will occur. He also told me that he will not process a refund for me if I don't agree to not make a complaint or argue the charges with my credit card company. I think it is unfair of them to tell me I can't make a complaint against their customer service department telling me I can't complain if they agree to give me a partial refund.

I believe this company prays on customers by hiding the true information of how their system works on one website not always seen and then charges additional, unfair, fees under the title of "restocking".
Product_Or_Service: TrueSlim Garcinia, TrueSlim Detox
Order_Number: