Trulia, Inc.

Initial Business Response /* (1000, 5, 2015/05/06) */
We have forwarded the concerns to appropriate department

Complaint: ***I am rejecting this response because:
The sales price of the house is $335,not $235,It’s been months since the house last sold and your third party information is incorrectRemove the incorrect sales data or the whole listingIt is inaccurate, check any other site or government databaseYou company is the only one showing inaccurate data
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/05/29) */
Customer went through verification process, and verified the zip code of which is active to be correctDiscussed terms and conditions with customer, and resolution was disclosed
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Trulia's agent clearly said she was signing me up for the Plumas Lake Zip code, but someone signed me up for Marysville zip codeI did not the research the zip codes myselfBut trusted the agent that she wouldn't falsely try to sign me up for the wrong citySo what we agreed to was Plumas Lake, not MarysvilleI told trulia many times, but they wont change it, unless I sign up for another two months to extend my contract
How do I know that trulia had no zip codes for the area which was promised to me from the agent? So they just got me to agree and signed me up for the wrong zip Code instead

Initial Business Response /* (1000, 5, 2015/05/08) */
Terms and conditions have been reviewed with customer
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Siteing their payment terms does nothing to disclose
their service offering in writingI have been asking around my network of business peers in the real estate industry and have repeatedly found similar dissatisfaction with the companies services as presented and deliveredI should have asked others' experience before trusting a telesales repno matter how large the company or brand
Unfortunately, others I spoke with have not pursued other forms of resolution than to be dissatisfied and to not work with the company againThe company appears to have a standard business practice of misleading through verbal communication and avoidance of services documentation, then falling back on the "verbal" conversation to justify charging the customer
Smoke and mirrors sales practicesSnake oilIt's been done for centuriesIt appears the back room marketing discussions include the phrase : "Caveat Emptor" "let the buyer beware."
The phrase caveat emptor arises from the fact that buyers often have less information about the good or service they are purchasing, while the seller has more informationDefects in the good or service may be hidden from the buyer, and only known to the sellerThus, the buyer should beware
No concern for satisfaction, honesty, integrity, service level or providing what they stated to provide as stated
Buyers Beware of verbal offers and especially from Trulia
It is still appropriate in this complaint and for resolution, for the company to provide a written description of the service they are verbally selling
Final Business Response /* (4000, 9, 2015/05/15) */
Terms and conditions have been reviewed with customerAppropriate research was done and this was communicated with the customer
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Trulia marketing and phone sales practices are fraudulentThey misrepsent what they are sellingDeceptive, Dishonest, UnethicalThey still refuse to provide documentationThieves

Initial Business Response /* (1000, 5, 2015/05/12) */
We have reached out to customer regarding concerns, reviewed terms and conditions
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company used an
entrapment method to deliver bad service/no service, in the end charging clients for something that clients' expect to receive but didn't
The sales representative who I talked to, on many occasions before I finally decided to sign up, only because time after time, he promised me that I would receive an "estimated amount" of leads based on the "percentage of marketing I was buying"He said I would receive approximately - leads based on the data they had collected for my zip codeI only received - leads the most in any given month that I was on the service
In addition, not ONE single lead was a good leadThey all had incorrect contact numbers or ring to no one
I feel I was ripped off
Final Business Response /* (4000, 9, 2015/05/20) */
We have reached out to customer regarding concerns, reviewed terms and conditions

We have made several attempts to offer assistance to *** *** via telephone and emailThe consumer has not provided sufficient information to resolve the issueAs mentioned, *** does not have a direct line; however, we do have an Industry Relations Line for all consumers to contactIf the call received from our Industry Relations pertains to ***, a ticket is created for our support team to contact the consumer

Initial Business Response /* (1000, 5, 2015/05/26) */
Terms and conditions were reviewed with customer
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not contact me or document any terms or
conditions
I spoke with Revdex.com Rep- *** *** in detail and regarding the specifics of how to get more resolution to this matter
I have requested from my bank to cancel any payments to this company in the future
Additionally, I would like verification and confirmation in writing that the account has been closed, due to the company being unable to provide any proof that services have been provided
I will also be contacting the District Attorney with the name of the business and all any employees that have been involved in this process with this Trulia company
Thank you for your careful consideration to this matter

Initial Business Response /* (1000, 5, 2015/05/11) */
Original credit request is being processed

Initial Business Response /* (1000, 15, 2015/07/15) */
We attempted to reach out to customer to review concerns

After further investigation it appears that the foreclosure status has been removed from TruliaPlease see attached screenshotAs a general reference, foreclosure data is provided to Trulia from *** and removal requests must be sent thereOnce the status is removed from *** it automatically
updates to Trulia after 24-hours

Initial Business Response /* (1000, 5, 2015/05/06) */
We released customer from contract without further obligationsTerms and conditions were reviewed
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The
terms and conditions were agreed to at the time of purchase subject to the allegations and claims of performance of the salesperson at that time, which have not been metA substantial sum of money was paid for a service that did not result in any real estate listing contracts being taken on, nor did it result in anywhere near the number of contracted contacts per billing periodAt the end of the day, terms of service are no substitution for old-fashioned customer service and the desire to make things rightBased upon the rating that Trulia has with the Revdex.com, this may be something they should consider looking intoI do not accept this response because it does not address my dissatisfaction with their Seller Ads service, nor does it make ANY reasonable attempt at compensating me for non-performance of the system that I was unknowingly a beta tester for
Final Business Response /* (4000, 9, 2015/05/21) */
We released customer from contract without further obligationsTerms and conditions were reviewed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

All listings are sent to Trulia through a variety of feed sources such as partners, brokers, agents, third-party feed providers, or directly from an MLS. What is a feed?A feed is a means to publish frequently updated data in a consistent data formatIn the Trulia Listings Feed process, it's an
XML file that transmits your listingsTypically, a Web master or software developer will set up the feed and submit it to TruliaTrulia does not pull listings from different websites.If a feed source sends us their listing, any changes made at the feed source take hours to update to TruliaTherefore, if a listing is removed at the feed source, it automatically removes from Trulia within hours. I checked the property at *** *** *** *** *** ** *** and can confirm this rental listing has already been removed and is showing as an off market 'Public Record' property (screenshot provided to show same)

Initial Business Response /* (1000, 5, 2015/06/05) */
We agreed to release customer from contract and refund previous payment

Complaint: ***I am rejecting this response because:
From: *** *** [*** Sent: Monday, June 19, 6:AMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #***
I am contacting you regarding complaint # ***There was no agreement made between myself and the businessThe last response from the business was: "This message originally read on 5/17/
Agent agreed to mutual resolution after terms and conditions were reviewed."
I have no idea who the "Agent" agreed with on the mutual resolutionThey did not EVER contact me, and I have not received the credit that they should legally have to provide me as I requested, both in writing and on a phone call, the closure of my account over a year beforeI stand by my previous response:
Complaint: ***I am rejecting this response because: No one from Trulia has contacted meI have opened cases with the FTC and the Attorney General of the state of CaliforniaI have also contacted my credit card company to report these charges as fraudulentI requested twice (once via phone, once via email) on 2/17/that my account be cancelled- I have the request number that they opened for meTrulia continued to bill me for months after that.
I expect a full refund for anything that was billed to my credit card after 2/18/Trulia's response is unacceptable
Sincerely,*** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
THEY IGNORED MY REQUEST AND REFUSE TO SEND ME WHAT I ASKED FOR OR TO COMMUNICATE WITH ME AS I REQUESTEDI WANT THe DIRECT PHONE NUMBER OF A DEPARTMENT THAT IS READING MY COMPLAINTI DO NOT WANT THEM TO CALL ME OR EMAIL ME DIRECTLYI WANT THE TO SEND PHONE NUMBER THROUGH THE Revdex.com WEBSITE SO I CAN CALL THEMSincerely,*** ***

After investigating, we do not see any previous correspondence from this consumerWe receive all crime data from third party sources, *** and ***, which are updated on our site periodicallyOur crime maps are classifiedbased on years of data, and we only evaluate violent or
property crimes in the calculationAll of our crime information is syndicated directly to Trulia through automated data uploads, because of this we are unable to make manual updates to the crime information that is presentedIf you see any discrepancies with this information on Trulia, it’s likely that this information will be corrected during our next data upload from *** and ***

In reviewing this individual's listing through Zillow Rental Manager, the listing for the property in question was posted under a different email address than the one this individual contacted us atThe rental listing was posted from *** (note that the email address is *** rather than *** This individual can access the rental listing following the steps below:Go to www.zillow.comSign in using the email address associated with the listing (***)Once logged in to the correct account, visit the Zillow Rental Manager page: ***posts/all/Click on the address for the listing you wish to edit: ***Make your changes to the listingIt may take approximately hours for any changes to be syndicated over to Trulia's website. If this individual continues to experience an issue accessing the listing on Zillow using these steps, they can reach Zillow's Consumer Care Team directly at *** for further assistance

Initial Business Response /* (1000, 5, 2015/05/26) */
Rental listing was removed for fraud, only for sale version of the listing remains on our site
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)