Trust-Properties / FRILC LLC

Complaint: [redacted] I am rejecting this response because: it's not trueAngela P [redacted] never sent us any of this in the certified letter I receivedShe is a straight up liarAll I received was a letter stating I owed almost $but never a statement of why she was saying I owed that moneyThis is the first I see this statementFunny how she hadn't responded until now, a couple days after we ran into her at the Field of Dreams for the 4th of July fireworks display in Las CrucesAngela P [redacted] never saw the apartment before we moved inThe blinds we're broken already, the ones in the kitchen we're horrible, that's why I had curtainsI refuse to pay for so called damages that I did NOT doShe's just trying to find things for me to pay for as she is upset because I stood up to her and didn't let her push me aroundAs I said before, we got evicted for no reason other than the fact that I stood up to herWe were given until the end of April but left at the beginning of April, not the beginning of May, that is a flat out lieAnd I never saw the statement that was sent to Revdex.com as to why supposedly I owed her almost $600, another flat out lieI want Angela P [redacted] to leave us aloneI am NOT going to pay for any so called damages that my family nor I did NOT doI am rejecting Angela P***'s response as it's all a lie!!! I never received this statement, and I refuse to say that I did when I didn't, and I refuse to pay for so called damages that we are not responsible forThe apartment was in good condition when we moved outIt was in the exact same condition it was in when we moved inThank you Revdex.com Regards, Ruth Saona [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com? Jefferson StNE Ste A? Albuquerque, NM 87109? 04/28/2017? RE: [redacted] ? [redacted] moved into the home 02/10/with a lease ending 02/28/Her lease states that she has to give us day notice to vacateWhen Mrs [redacted] came to the office to turn in her key on the end of her lease we showed her on her lease where it states that she has to give days notice.? She told us to just keep her security deposit and that she would retain an attorneyWhen she called later on to tell us that she retained an attorney we called her back, but she would answer her phoneWe informed her that if she retained an attorney she would have to contact our attorney and left our attorneys' name and phone number on her answering machine.? After Mrs [redacted] moved out we inspected the apartment and found it dirty, furnitures left behind, broken front window and screens missingWe used her security deposit to clean and fix the place up and send her a final tenant statement.? When Mrs [redacted] originally came to the office we told her that we would not charge her a late fee for the last month rent she didn't pay as long as the place was in neat and clean conditionIt was not.? I am including her final tenant statement? Angela [redacted] ?

Trust PropertiesEl Paseo Rd#ELas Cruces NM 575-312-1593Revdex.com Jefferson StNE Ste A Albuquerque NM 87109Regarding Complaint Number [redacted] Mr and Mrs [redacted] moved into the property on [redacted] in Las Cruces NM on September 1st Every tenant has the opportunity to provide a move in sheet with damages on the propertyMr and Mrs [redacted] did not provide a move in sheet with damage reports.When Mr and Mrs [redacted] vacated the home on 08/31/we did a walk thru with the Owner of the Property and noticed damage on the garage doorWe received an estimate to repair the Garage door, paid and ordered the panels (see attached invoice)Garage door panels come in the color white and the current garage door is an off whiteWe have to pay a handyman to paint the garage door panel to match the other panelsIf Mr and Mrs [redacted] have other information or proof that the garage door was damaged pre September please have them provide it to the Owner (they have the information and email)We no longer manage the property since the home is being sold.Regards, Angela P***Property Manager

Trust Properties El Paseo Rd#ELas Cruces NM 575-312-Revdex.com Jefferson StNE Ste A Albuquerque NM Regarding Complaint Number [redacted] Mr and Mrs [redacted] moved into the property on [redacted] in Las Cruces NM on September 1st Every tenant has the opportunity to provide a move in sheet with damages on the propertyMr and Mrs [redacted] did not provide a move in sheet with damage reportsWhen Mr and Mrs [redacted] vacated the home on 08/31/we did a walk thru with the Owner of the Property and noticed damage on the garage doorWe received an estimate to repair the Garage door, paid and ordered the panels Garage door panels come in the color white and the current garage door is an off whiteWe have to pay a handyman to paint the garage door panel to match the other panels So far I know the owner has come to an arraignment with the tenantTrust Properties no longer manages the PropertyRegards Angela P [redacted] Property Manager 10/19/

Trust Properties [redacted] [redacted] *** ID# [redacted] I am enclosing the same item I send to the tenant The tenant was given notice to vacate the apartment by 04/30/2016, we contacted her the beginning of May when she told us that she is out She did not pay rent in April Angela P***Property Manager###-###-####06/16/

Trust Properties El Paseo Rd#ELas Cruces NM 575-312-Revdex.com Jefferson StNE Ste A Albuquerque NM Regarding Complaint Number *** Mr and Mrs *** moved into the property on *** *** ** in Las Cruces NM on September 1st Every tenant has the opportunity to provide a move in sheet with damages on the propertyMr and Mrs *** did not provide a move in sheet with damage reportsWhen Mr and Mrs *** vacated the home on 08/31/we did a walk thru with the Owner of the Property and noticed damage on the garage doorWe received an estimate to repair the Garage door, paid and ordered the panels Garage door panels come in the color white and the current garage door is an off whiteWe have to pay a handyman to paint the garage door panel to match the other panels So far I know the owner has come to an arraignment with the tenantTrust Properties no longer manages the PropertyRegards Angela P*** Property Manager 10/19/

Complaint: ***
I am rejecting this response because:
Everything Ms*** has said is falsified informationIt has all been he said/she said with no proof of anything happenI have not recieved a final bill and no furniture was left behind nor was it dirtyI never stated for her to keep the deposit either, isn't this what she said in the previous email? I am not satisfied and I have not attained an attorney, I in fact still have the very harassing voicemail she left me when I told her I would be contacting Revdex.comI would still like my deposit back, and if not than I would life pictures provided in the condition in which she swears I left the home in, if she cannot provide those pictures than I will have no choice but to continue with the further stepsTo resolve this complaint.
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:i am not the only tenant they have mistreated in this way, Ms*** is now doing she said/he said and putting words in my mouthIf she can prove in WRITING that I stated they could keep my deposit (which I never did) than okayI also never agreed to extend days like she says, also per law in NEW MEXICO she only has daysAnd by law I am not obligated to give notice of any formI was not in possession of the apartment or keys for the month of march so there is no reason to be chargedI have not attained an attorney like she says, again, she's putting words in my mouthWhereas I have a VERY threatening voicemail on HER PART thereatenkng legal action if I pursued any furtherI am not satisfied with their responseAttached are screenshots from previous tentants who have too been mistreated in the hands of ms Angela *** and Trust Properties, however I am the only tentant that chose to speak upSo how much longer will they keep doing this, taking deposits without authorization or reasons before anybody steps up? I am not satisfied until I receive my deposit in full.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because: We were neither provided nor asked to provide a damage check sheetThe management company Is making things up as they goAs for the panels being painted white versus off white, that is untrue as they are in a primed stateToday is October We vacated the property six weeks ago and no repairs have been made to the propertyThey did not pay a handyman to repair the propertyIn addition, a neighbor confessed to us that she was the one who in fact damaged the door when the homeowners lived there.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

To: Revdex.com Jefferson StNE Ste A Albuquerque NM 87109From Trust-Properties El Paseo Rd #ELas Cruces NM Complain Number: *** 03/15/Trust Properties took over management of the El Dorado Apartments in February The tenant moved into the property on
January 15th, less than one month before we took over managementMr *** *** and Mrs *** ***'s lease expired on December 31st, Mr *** and Mrs *** are currently on a month to month tenancyTrust Properties has decided to terminate the tenants' month to month tenancy by giving a days notice to vacateTenants have the right to give days' notice to vacate when on a month to month tenancy; the landlord has the right to give day notice to any tenant on a month to month tenancyWe gave the tenants days notice to vacate instead of days which is reasonableFor anymore questions feel free to contact us anytimeAngela P***Property Manager###-###-####Enclosed: Copy of "Notice to vacate" cc: Office, Owner, File

To: Revdex.com Jefferson StNE Ste A Albuquerque NM 87109From Trust-Properties El Paseo Rd #ELas Cruces NM Complain Number: *** 03/15/Trust Properties took over management of the El Dorado Apartments in February The tenant moved into the property on
January 15th, less than one month before we took over managementMr *** *** and Mrs *** ***'s lease expired on December 31st, Mr *** and Mrs *** are currently on a month to month tenancyTrust Properties has decided to terminate the tenants' month to month tenancy by giving a days notice to vacateTenants have the right to give days' notice to vacate when on a month to month tenancy; the landlord has the right to give day notice to any tenant on a month to month tenancyWe gave the tenants days notice to vacate instead of days which is reasonableFor anymore questions feel free to contact us anytimeAngela P***Property Manager###-###-####Enclosed: Copy of "Notice to vacate" cc: Office, Owner, File

Complaint: ***
I am rejecting this response because: it's not trueAngela P*** never sent us any of this in the certified letter I receivedShe is a straight up liarAll I received was a letter stating I owed almost $but never a statement of why she was saying I owed that moneyThis is the first I see this statementFunny how she hadn't responded until now, a couple days after we ran into her at the Field of Dreams for the 4th of July fireworks display in Las CrucesAngela P*** never saw the apartment before we moved inThe blinds we're broken already, the ones in the kitchen we're horrible, that's why I had curtainsI refuse to pay for so called damages that I did NOT doShe's just trying to find things for me to pay for as she is upset because I stood up to her and didn't let her push me aroundAs I said before, we got evicted for no reason other than the fact that I stood up to herWe were given until the end of April but left at the beginning of April, not the beginning of May, that is a flat out lieAnd I never saw the statement that was sent to Revdex.com as to why supposedly I owed her almost $600, another flat out lieI want Angela P*** to leave us aloneI am NOT going to pay for any so called damages that my family nor I did NOT doI am rejecting Angela P***'s response as it's all a lie!!! I never received this statement, and I refuse to say that I did when I didn't, and I refuse to pay for so called damages that we are not responsible forThe apartment was in good condition when we moved outIt was in the exact same condition it was in when we moved inThank you Revdex.com
Regards,
Ruth Saona [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com Jefferson StNE Ste A Albuquerque, NM 87109 04/28/2017 RE: *** *** *** moved into the home 02/10/with a lease ending 02/28/Her lease states that she has to give us day notice to vacateWhen Mrs *** came to the office to turn in her key on the end of her lease we showed her on her lease where it states that she has to give days notice. She told us to just keep her security deposit and that she would retain an attorneyWhen she called later on to tell us that she retained an attorney we called her back, but she would answer her phoneWe informed her that if she retained an attorney she would have to contact our attorney and left our attorneys' name and phone number on her answering machine. After Mrs *** moved out we inspected the apartment and found it dirty, furnitures left behind, broken front window and screens missingWe used her security deposit to clean and fix the place up and send her a final tenant statement. When Mrs *** originally came to the office we told her that we would not charge her a late fee for the last month rent she didn't pay as long as the place was in neat and clean conditionIt was not. I am including her final tenant statement Angela ***

Complaint: ***
I am rejecting this response because:i am not the only tenant they have mistreated in this way, Ms*** is now doing she said/he said and putting words in my mouthIf she can prove in WRITING that I stated they could keep my deposit (which I never did) than okayI also never agreed to extend days like she says, also per law in NEW MEXICO she only has daysAnd by law I am not obligated to give notice of any formI was not in possession of the apartment or keys for the month of march so there is no reason to be chargedI have not attained an attorney like she says, again, she's putting words in my mouthWhereas I have a VERY threatening voicemail on HER PART thereatenkng legal action if I pursued any furtherI am not satisfied with their responseAttached are screenshots from previous tentants who have too been mistreated in the hands of ms Angela *** and Trust Properties, however I am the only tentant that chose to speak upSo how much longer will they keep doing this, taking deposits without authorization or reasons before anybody steps up? I am not satisfied until I receive my deposit in full.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:Yes, Angela P*** of Trust Properties did give us a notice to vacate the premises, we have until the end of April to vacate, which yes, is a considerable amount of timeBut that is not the problem that I haveAs you can see in my complaint, I addressed the issues of my contacting Trust Properties on separate occasions about parking and flooding in the apartmentAs far as the parking goes, I got into several arguments with other tenants and their company for taking the parking that I was told by Pinnacle was for apartment #Note: I signed my lease with Pinnacle, not Trust PropertiesMy son, who is only yrs old also got into a dispute with an adult male tenant over the parking spotI contacted Trust Properties about that situation specifically due to the fact that my son is a minor and an adult male has no business cursing at my son nor yelling at himBut Trust Properties did absolutely nothingBelieve me, I would have had I known what apartment the man lives in, but I don'tAnd the flooding was an emergency and yet when I called Angela and talked to her, I was told she would contacted the plumber first thing in the morningShe said in the meantime, shut the water off to the toiletI asked and if we need to use the restroom, then what? She said well then turn the water back onI said but it's leaking like crazyShe said well I'll have the plumber out there tomorrowNext day I waited until1pm and no one showed upI called again, I was told they called the plumber and that they should have already shown upAbout to minutes after that conversation took place I got a phone call from *** asking what time we would be home so they could send someoneAfter talking with them a few minutes it was brought to my attention that Trust Properties did not contact them about the problem until 5-minutes before *** called meThen when they supposedly fixed the problem, it flooded again that same nightI contacted Trust Properties again night and was told they would send someone laterIt wet the entire carpet in the hallwaySmelled like sewerWhen I spoke with Angela about this, she said she would send someone to shampoo the carpetweeks went by before anyone showed upThe carpet still smells like sewerAnyhow, Angela showed up at the apartment I currently rent from her and began arguing with me about the fact that I parked my car at an angle to avoid anyone taking our parkingsNote: I had never met her in person, so I did not know it was her for she did not identify herself until after the argument startedThat is when she told me we had hours to vacate the apartmentI asked on what grounds as to we are always on time with our rent and follow our lease agreement to a TShe said nothing other than to move my car or she would have it towedThen days later she posted the notice of eviction on my doorI know this was in retaliation for the argument as I did not back downI'm sorry but that is not a way to do businessThat is why I filed the complaintAngela P*** is NOT evicting us because our lease was up on January 6, 2016, but because I argued with her about the parking and the flooding and how no one responded to my complaintsAnd I'm sorry but I will never let anyone talk to me the way that she did, I don't care who you areYou should always respect othersAnd if you're going to own realty business, honor your contracts and take care of your tenants complaints ASAP.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Trust Properties *** ** *** *** *** *** *** ** *** ID#*** I am enclosing the same item I send to the tenant. The tenant was given notice to vacate the apartment by
04/30/2016, we contacted her the beginning of May when she told us that she is out. She did not pay rent in April Angela P***Property Manager###-###-####06/16/

Trust PropertiesEl Paseo Rd#ELas Cruces NM 88001 575-312-1593Revdex.com Jefferson StNE Ste A Albuquerque NM 87109Regarding Complaint Number ***Mr and Mrs *** moved into the property on *** *** ** in Las Cruces NM on September 1st
Every tenant has the opportunity to provide a move in sheet with damages on the propertyMr and Mrs *** did not provide a move in sheet with damage reports.When Mr and Mrs *** vacated the home on 08/31/we did a walk thru with the Owner of the Property and noticed damage on the garage doorWe received an estimate to repair the Garage door, paid and ordered the panels (see attached invoice)Garage door panels come in the color white and the current garage door is an off whiteWe have to pay a handyman to paint the garage door panel to match the other panelsIf Mr and Mrs *** have other information or proof that the garage door was damaged pre September please have them provide it to the Owner (they have the information and email)We no longer manage the property since the home is being sold.Regards, Angela P***Property Manager

ID# ***04/04/17On February 28th, *** *** came to our office with her key to the apartment and informed us that she has moved out of the apartmentWe told her that she had to give day notice in writing to inform us (Landlord) that she was vacating the apartment.She asked where this
is stated in her lease and we pulled her lease and showed it to herShe said "Fine than, just keep my security deposit"On March 30th, *** *** contacted us and asked where her security deposit wasWe (Landlord) explained that we are closing her acount now and that we have days from the date of her lease ending or the date she vacated the home.Her final statement was actually send on March 30th in the morning before she called from accounting which we were not aware off when she called the main officeUSPS Tracking Number She also informed us that she retained an attorneyWe gave her the address and phone number of our attorney and asked her to have her attorney contact ours.I am enclosing her final tenant statement and her tenant report in this letter.Since Mrs*** retained an attorney please have her attorney contact ours from now onMrs *** has our attorneys' name and phone number.Sincerely,Angela *** Property ManagerCC: Office

ID# ***04/04/17On February 28th, *** *** came to our office with her key to the apartment and informed us that she has moved out of the apartmentWe told her that she had to give day notice in writing to inform us (Landlord) that she was vacating the apartment.She asked where this
is stated in her lease and we pulled her lease and showed it to herShe said "Fine than, just keep my security deposit"On March 30th, *** *** contacted us and asked where her security deposit wasWe (Landlord) explained that we are closing her acount now and that we have days from the date of her lease ending or the date she vacated the home.Her final statement was actually send on March 30th in the morning before she called from accounting which we were not aware off when she called the main officeUSPS Tracking Number She also informed us that she retained an attorneyWe gave her the address and phone number of our attorney and asked her to have her attorney contact ours.I am enclosing her final tenant statement and her tenant report in this letter.Since Mrs*** retained an attorney please have her attorney contact ours from now onMrs *** has our attorneys' name and phone number.Sincerely,Angela *** Property ManagerCC: Office

Revdex.com? Jefferson StNE Ste A? Albuquerque, NM 87109? 04/28/2017? RE: ***? *** *** moved into the home 02/10/with a lease ending 02/28/Her lease states that she has to give us day notice to vacateWhen Mrs *** came to the office to turn in her key on the end of her lease we showed her on her lease where it states that she has to give days notice.? She told us to just keep her security deposit and that she would retain an attorneyWhen she called later on to tell us that she retained an attorney we called her back, but she would answer her phoneWe informed her that if she retained an attorney she would have to contact our attorney and left our attorneys' name and phone number on her answering machine.? After Mrs *** moved out we inspected the apartment and found it dirty, furnitures left behind, broken front window and screens missingWe used her security deposit to clean and fix the place up and send her a final tenant statement.? When Mrs *** originally came to the office we told her that we would not charge her a late fee for the last month rent she didn't pay as long as the place was in neat and clean conditionIt was not.? I am including her final tenant statement? Angela ***?