Trusted Auto Parts LLC

I ordered a 2005caddi sts engine which calls for a3.6rear wheel drive engineIt took 2weeks for deliveryUpon receiving the engine my mechanic at SSD auto sales realized it was a AWD an not what was purchased an paid in full forI have been in *** with the company when I was first advised of this huge mistakeWas told by sales rep "***" whom was the person who completed purchase to email pictures which was done immediately of the 2components that would show of AWDNo response next day was ignored whole business dayThen finally threw asked for supervisor was directed to a Michal Thomas no more responsesDays later spoke to a *** was advised he would speak to mechanic who took out wrong engine Called once then my beliefs are each of them found that they made the mistake now not one of the people I've spoken too will *** me back after several attempts calls & messages I've left for them to *** me back 1455was the amount of my incorrect purchase an I'm out of

Client made the order on 3/27/for Cadillac STS Engine - 3.6L (VIN 7, 8th digit, opt LY7) (used engine) There are only engines coming under this year make and model:3.6L (VIN 7, 8th digit, opt LY7) 4.6L (VIN A, 8th digit), belt driven cooling fan 4.6L (VIN A, 8th digit), electric
cooling fan There is no other way they can get wrong engine as with 3.6L engine for this make and model only one kind of motor which was made by the manufacturer and we sent the same engine moreover we confirmed all necessary specification with the client before charging them for the purchase .For more information please *** us - Toll free- ***-***-***@***.com

I ordered a transmission by phone in May, 23rd, I paid $on May via a telephone debit transactionTrusted Auto Parts never shipped the transmission I asked for the money The company said they would refund the refund the money, and did not However, this month, on August 10, the company charged my debit card again for $ I spoke to *** on the phone yesterday (August 12, 2017), with the bank teller and my father, who is my business partner, on a conference call *** asked for my routing number again, which is impossible, because now that they have taken a total of $of my money, the bank closed the account to protect me against any further fraud My father also previously spoke with a man named David at Trusted Auto I tried to leave a message also for *** *** *** Registered Agent, of *** *** *** *** ***, TX 78734, at Trusted Auto this weekend, but there was no voice mailI left a message at ***-***-***, which is his personal voice m

I ordered a transmittion for my caddi the askn price was I paid by debit card on june and I still havent recieved my part nor my back....they promised delivery to daysi am a workn father of n that was all my savings

Respect Client, We got your issue by Josh already and we have processed the refund as well and it will be back to your card with in business days but the part is already in transit once you get that please contact us. Trusted Auto Parts***-***-***

You may contact the Dispute team again and we will review again and will resolve fairly

Some one called in and use that card for the delivery but we hold that transaction and reversed already please contact your bank for the same

Team Revdex.comYes, we got an order from Mr*** v *** on 6/12/(*** ***) for the total bill of $which he paid that tooWe generally take weeks to deliver the product (Business days only) if we failed to do that with any reason or if client can get the part from somewhere else
we refund the money after deducting restocking fee (restocking fee was not charged in this case as the stock which we got was not good enough)We refunded his full order for $as on 6/30/already (Transaction ID: ***)He must have the refunded money back to the same card which he used to buy the product (last four***) before posting this complaint.Our clients get auto emails for any transactions (new or refund)We are not able to understand what else we could have done for him.Please find the attched transaction receipt as well.For any more information please email at *** or call toll free- ***ThanksTrusted Auto Parts

I had DEALINGS WITH COMPANY IN MAY OF WHEN I ORDERED A MOTOR AND PAID $800.00.THE MOTOR NEVER ARRIVED AND AFTER M ONTHS RECEIVED A REFUND FROM MY BANKNOW THEY HAVE CHARGED MY ACCOUNT FOR $AND $WITHOUT AUTHORIZATION.I HAVE NOT ORDERED ANYTHING FROM THEM NOR HAVE I SPOKEN TO THEM SINCE JUNETHEY NO LONGER ANSWER THEIR PHONEI WANT FRAUD CHARGES FILED AGAINST THEM AS WELL AS MY MONEY RETURNED..THESE GUYS ARE CROOKS AND NOT TO TRUSTED..NEVER GIVE THEM A CC# AS THEY WILL KEEP IT AND PUT MORE CHARGES ON YOUR ACCOUNT

Complaint: ***
I am rejecting this response because: this is complete fabricationI have already forwarded FedEx tracking proof that this was sent to *** in *** per the direction of JimmyIf this is the case, why won't they answer my emails or rerun my phone messages???
Regards,
*** ***

We have got your email on last Sat will be responding you soon and resolve this with in this week for surePlease pick up our phone if we need you.ThanksTrusted Auto Parts

We spoke to the client and she was 100% right on her part. Working on her issue once all verified she will get the money for sure. We are taking serious action on [redacted] too.We will be getting her the ref # and other information by wednesday (8/5/2015)Trusted Auto Parts

Most of the information given by the client is right and we were trying to help him as that part has got the 30 days warranty.But we haven't received the part at one of our stock place in **.We asked him to supply us proof of return  shipment as we have so many products are shipping here and...

there it is difficult to track anything with out the tracking #we ship him the part on 5/28/2015 (Tracking no. [redacted] fedex) but if he is finding any problem we need to check and then replace or refund he never supplied the proof of return so that we can track and asking to get it refunded only which is not possible with out inspection.We are always ready to help this client it's just he needs to support us with some information or else with out any reason giving him refund also cost us money, time and efforts.We are open mon - fri 8-4 texas time. He can contact us anytime in between to resolve this jimmy is a sales guy only. He can call our customer service line ([redacted])I am giving all these information because he doesn't talk about resolution. If he is right on his part we will support him but if we inspect and finding no issues in the part then he needs to understand.We care each client.Trusted Auto Parts

Complaint: [redacted]
I am rejecting this response because: Claim#[redacted] I ask that claim be reopened due to me not receiving 1st email. I have the pictures that prove there we're components on the engine that show the dishonesty of this company" trusted auto parts" please & Thank you
Regards,
[redacted]

Hector Fuentes is the only person who [redacted]ed us and took both orders here are the details :[redacted].com[redacted] CA-19385[redacted]s Auto Motors[redacted]Our job is to get the parts delivered as per your instructions and we did that with in the time period if you have any problems with that location or the guy there you should handle it your own we delivered both engine and transmission there and you didn't have any problems with in the warranty period engine warranty expired on 03/09/2017 (30 days parts only) and transmission warranty expired on 04/04/2017 (30 days parts only)We have attached the delivery receipts in the last response so please find them there only. Thanks & RegardsTrusted Auto PartsCustomer Service

This client is already been refunded already last month as the one they booked has not get thru our test and we didn't have any other one  Thanks [redacted]866-219-7789

Hector first called us in on 01/18/2017 and after window shopping he made an order with us on 01/20/2017 for 2006 Dodge Truck 1500 Series Engine - 4.7L VIN N (8th digit) with 30 days parts only warranty as it is a used part we delivered this engine to him on 02/08/2017 (general time frame was 2-3...

weeks) as per the address give by him for his brother's shop ([redacted]) Here are the details: www.[redacted]com[redacted] (Tracking no.) we have attached the receipt of shipment as well He didn't [redacted] us for anything at all related to this engine if he has any issues with the engine moreover he called us in on 2/23/2017 and appreciate us for the help and order us another part for the same vehicle- 2006 Dodge Truck 1500 Series Transmission - 4.7L, 4WD, AT with 30 days parts only warranty as it was also a used part which we delivered on 03/06/2017 (general time frame was 2-3 weeks) as per the address give by him for his brother's shop ([redacted]) Here are the details: [redacted] (Tracking no.) Attached the same delivery receipt  He received both the parts well with no complaints yet Both the deliveries are on the same address which is been out of warranty now.For more info please [redacted] us- Customer service[redacted] x [redacted].com

Team Revdex.comYes, we got an order from Mr. [redacted] v [redacted] on 6/12/2015 ([redacted]) for the total bill of $320.00 which he paid that too. We generally take 2 weeks to deliver the product (Business days only) if we failed to do that with any reason or if client can get the part from somewhere else we refund...

the money after deducting restocking fee (restocking fee was not charged in this case as the stock which we got was not good enough)We refunded his full order for $320.00 as on 6/30/2015 already (Transaction ID: [redacted]). He must have the refunded money back to the same card which he used to buy the product (last four[redacted]) before posting this complaint.Our clients get auto emails for any transactions (new or refund)We are not able to understand what else we could have done for him.Please find the attched transaction receipt as well.For any more information please email at [redacted] or call toll free- [redacted]ThanksTrusted Auto Parts

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] because the motor el was bad and I never received the transmission credit card company is working with visa at the moment to get my money back for the transmission you and your company sold me an Motor you knew had six bent valves in it I got he receipt from the certified mechanic you and trusted auto parts ripped me of! That's sales man [redacted] which I don't think is his real name refused to let me talk to a Superviser when I first found out the motor was bad delivery was expected in 7 to 10 days I received the motor 40 days late!! I don't care what you say I filed a small claims today in San Bernardino court and I'm suing trusted auto parts and he sales man [redacted] for fraud I made the mistake of not checking your Revdex.com rating witch I know now is an F what does that say about your crooked company huh smart guy you steal from people you'll have your day in court enjoy the traveling all the way from Texas to San Bernardino!!!!

We respect any customer problems and issue and rectify them as soon as possible. In this case we charge his card for the payment of $245.00 including shipping cost on 6/13/2015 (Receipt attached) but sale settled on 6/15/2015.([redacted]) this is the tracking # for the order [redacted]...

made by the client which was delivered in 2 weeks which is the maximum time limit to deliver the product.Moreover if he has any problem with the part he must have complaint to our customer service no. ([redacted]) or write an email to us He is using the part because the part was perfect or else he couldn't.We can't help this client in any case but still we are ready to cooperate if he has any defect in the part.Trusted Auto Parts