TT New York Designs, Inc.

TT New York was informed that the card was canceled due to fraudulent charges. They insisted that they could not give me a refund without a card. They received there money 3 months prior to me wanting a refund. why cant they had me cash or send a check? ?? The bank had been working with them, The bank made all adjustments to assure the refund would go through. At this point in time the bank has not seen TT New York even try to put through a refund. WHO are they kidding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  On Monday April 4th, TT New York called me stating they...

received my complaint from Revdex.com and they are sorry about this and unfortunately we are unable to get you the dress you ordered (after 8 months of waiting, and people telling me arrival dates) she then stated they can help me find a new dress. I declined the offer and stated I would just like a refund. The associate asked for my credit cr, and mentioned she's just finishing up some work and she will call me later in the day after my refund was processed.   Yet again I never got a call! So I called the next day, and now all of a sudden they can't issue me a refund "they can't process them through the store" "they have to wait for corporates response" I heard every bs excuse in the book. I them asked well how come yesterday everything was ok? And you were going to process it? No clear explanation. Then she stated they can have the dress here within 2 weeks. I then asked, how come yesterday you told me you were unable to get it? I said I waited enough time for this dress, all I'm asking for is a refund.  The next day me and my lawyer called the store at 10am and spoke to the assistant manager he stated he has no authority to help me and to call back at 3 pm when the owner Jimmy [redacted] Is in the building. My lawyer and Jimmy then talked, he was a snob, unprofessional then made comments making fun of my choice of dress for my wedding. I was repulsed. He has no right to judge and make comments about me. He had nothing but nice things to say, when he took my money for the dress! He then told us a bunch of excuses. Me and my lawyer decided to give them until Monday the 11th to figure out my refund or I will take them to small claims court. Jimmy the owner stated someone from the store will call us first thing Monday morning when the banks open. At 2:30 after hearing nothing, yet again. We called and asked what's going on? Jimmy gave us no answer to when it was going to be done. At 8:30 pm Monday I decided to call back, Jimmy answered the phone and pretended to be someone else!!!! I never in my life dealt with such a coward. He put his sales associate on the phone and she took down my credit number again and issued me a refund right then and there..after 2 weeks of hearing " we can't process it in the store" and taking me for a run around. I finally got my refund!!    I want to warn anyone shopping there, Jimmy [redacted] is nothing but a fraud and speaks nothing but lies. When I tired on my dress August 19th he was raving " I made that dress, I'm the designer" I then find out the designer is Clarisse and I can get the dress less than half the price on HER website. Then he pretends to be other people on the phone and slams the phone on hold for his brainwashed sales associates to deal with. This business is nothing but a scam, and run by con artist. After dealing with this store, all the reviews I read about this business and Jimmy [redacted] are true. Buyers beware!!
Regards, [redacted]

In response to complaint #[redacted], we processed Ms [redacted]s refund on 6/25/17 in the full amount of $543.74. Attached is the copy of the receipt showing that the refund was processed.

Ms. Bailey's refunded has been reprocessed as of 11/11/16.

A refund was processed for the total amount of $489.38 on 4/11/16.

TT New York is currently/has been in contact with Ms. [redacted] credit union regarding her refund.  To date we have processed her refund 3 different times and it will not process through our credit card processor.  According to her credit union the card we are trying to process the refund on has been closed which may be why the refund is not going through.  We will continue to work with her credit union until the refund is processed and this matter is resolved.