TTI Floor Care North America

FOUR defective cleaners in SEVEN MONTHS. I purchased this product Oct 3, 2019. Since then we have had two replaced for broken drive belts and one for sparks flying out of the machine. Wouldn't you know it, we have our FOURTH one now with sparks flying out of the back AGAIN! I contacted the company each time and they refused to refund me my money but replaced a defective product with another defective product. I posted a negative (1 Star) review with everything above and received a response stating: " Our staff has read your review and values your contribution even though it did not meet our website guidelines. Thanks for sharing and we hope to publish next time!" The reason they did not post my review is because it was negative. They have 55 reviews for the same product I have. 53 reviews give (5 stars), and one each for (3 stars) and (4 stars.) They are being DISHONEST to their customer base by not publishing negative reviews of their product. This is VERY unprofessional, misleading, and in my opinion, Fraud.I have the email that I can forward if the reviewer of this would like me to forward it. Thanks
Order_Number:

Exchange faulty product
I purchased a Hoover Wind Tunnel 2 whole house rewind upright vacuum from *** March 2019. I went to use it last week and it would not turn on. The on/off button was very loose and then began to spark. I remembered I had this same exact issue with my Hoover spotless deluxe portable carpet and upholstery cleaner last year. When I contacted Hoover then they said because it was older than 6 months there was nothing they could do about it. So I decided to contact them again because this is the SECOND product I have purchased and the SAME EXACT issue happened. They emailed me again saying it is outdate warranty so nothing they can do. I replied explaining this is the second time this has happened and if they weren't going to help me I was going to report them to Revdex.com. They responded and said that I need to pay to ship the defective item back to them and then they will send a replacement. I told them I am NOT paying $50 to ship a broken vacuum back to them, they need to provide a shipping label. It is not my fault their products are made this way, obviously this is a common issue. They never responded.

their vacuum cleaner came with a very Cheap Bag which tore when my mother tried to remove it and Made A Huge Mess!
*** Apartment #203Toronto, Ontario Canada ***
Thursday, April 30th, 2020
Mr. Gary S, PresidentTTI FLOOR CARE NORTH AMERICA8405 IBM DriveCharlotte, North Carolina 28262 (888) 321-1134
Regarding: Very Serious Complaint
Dear Mr. Gary S and/or TTI Floor Care North America Executive:
Good Morning or Good Afternoon to You!
How is your day today in sunny Charlotte, North Carolina and/or wherever else You are in the World?
My day is going fine, thank you, except due to the Fact that my 88 year old mother who is currently suffering from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, along with Arthritis In Both Of Her Knees which affects her mobility had bought your Dirt Devil and Unfortunately When She Opened Up The Red Cloth Bag To Take Out The Dirt Bag To Either Discard It, Get Rid Of It and/or Clean It Out, The Bag Was Extremely Hard To Take Off And She Accidentally Tore It And It Made A Complete Mess!
This Was The First And Only Time That She Had An Experience Like This Using Your Product And It Was Also The First Time That She Did This Since She Rarely Uses Your Product and Now She Is Without The Very Important Dirt Bag And Is Very Angry And Upset Over It!
Furthermore, I am Not sure what happened with the Current Dirt Devil Dirt Bag That She Was Using, but My 88 Year Old Mother must have received a Bad Batch!
As A Customer Courtesy, She Would More Than Appreciate It If You Could Please Send Her A Replacement Dirt Bag(s) For Her Major Inconvenience!
I am Now going to provide You with some vital information that I was able to retrieve from the Dirt Devil Vacuum Cleaner for your reference and further review. Thank you.
Dirt DevilModel: 085335 Plant: 0Household Type/Type MENAGERMfg Code: E00B120 V - 60 HZ. 8.7 AMPSUpc Code: 0 46034 88375 2

Enclosed, in the attachments, please find some pictures of your Dirt Devil Vacuum Cleaner for your reference and further review. Thank You. If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call ME on my mother's landline phone number at: (***.
You may also TEXT ME at: (***
You may also email ME back at: ***@gmail.com or ***@yahoo.com.
You may also write back to ME at:
Mr.c/o Mrs. Apartment*** #203Toronto, Ontario Canada ***
I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
Thank you.
Sincerely yours,
***Angry And Upset TTI Floor Care North America "Dirt Devil" CustomerOn Behalf Of Mrs., Your Customer
/HPSEnclosures: Please See The Pictures Of Your Vacuum Cleaner For Your Reference And Further Review. Thank You.

Made all payments except one through bank card. Trying to contact this company for 3 months to pay. Unable to contact Co. getting run around. Left msg
Purchases a Hoover sweeper on line Oct. 7 2019 Purchase Order #
*** through my bank card. Purchased price $321.70 All payment made except one due to old back card expired. Received a bill from TTI Floor Care North America via e-mail. Attempted numerous times Since February 2019, when I first received e-mail bill to contact TTI Floor Care North America through phone #*** on e-mail bill received DOES NOT WORK. Also try to leave a message on there chat line.NO RESPONSE the e-mail address, ***@ttifloorcare.com DOES NOT WORK GOT NO WHERE with that Finally after several attempt to resolve this issue and researching and I found #888-321-1134 customer service where I at least was able to talk to some one from customer Service and was told the phone number on the bill is wrong. Correct # is *** which then sent me to anonther customer service person who couldn't tell me if the address on the bill is correct address to send my payment to. All they cold do is switch me to the credit department which then went to voice mail attempted several time to leave message a my call back # I got NO RESPONSE. Called *** several time asked to speak to a manager, was refused four different occasions being told can't help me and then again transferred to the credit department left several voice mail with my phone nunber purchase number This has been going on for 3 months. My credit is being ruined. I contacted my back to see if they could send a payment, they stated because it was through my bank card it was automatically debited they do not have an actual address where payment was sent. I've been trying to resolve this issue not getting anywhere. Have been on the phone for 4 hours today alone trying to resolve this problem. My Credit Score is being effected because of this problem and I want TTI Floor Care North America company to contact All Credit Score agencies, Equifax, Trans-union and Experian to correct the claim of late payment due TTI Floor Care North America mismanagement of the company not contacting me, not having correct information on e-mail bill. The costumer Service dept does not know the correct billing address to send payment to. Can't get a hold of credit dept or manager or anyone that can HELP ME PAY MY BILL.

Hoover brand carpet cleaning vacuum does not work, no refund or warranty support
I purchased a Hoover brand carpet cleaning vacuum on***.com for around $100. The unit arrived undamaged but did not function - after troubleshooting using recommended tips online, we attempted a return on ***, but they did not support. We submitted to Hoover.com for a refund - the response denied the refund. Despite including a warranty provision for the vacuum, no contact was possible between Hoover or TTI Floorcare for repairs or service. In essence, purchasing a vacuum from Hoover does not provide any avenue for refund or service.

We have the smart wash and it has been returned for the fourth time for the brushes stop working. We just want something different. Not the same thingThe smart wash has been returned 3 times now 4th. The last time we returned it due to the brushes not turning again they said they would switch it out for a different product. Now when I called them this time they just replace it and did not honor their promise. This is completely asinine that this company knows they have a faulty product yet are allowed to sell it still. Please reference to their *** post and comments there are no positive feedbacks.

I ordered 1 pack of vacuum bags for my Hoover and I've been charged 3 times since April,4 2020.
I placed an order on April 4, 2020 and have been charged multiple times since that date. I've reached out via email with no response. My order number is 00168531. I keep being charged $17.88. I paid with my Visa and it keeps being charged.

Never received product charges me for 2 products only got 1 won't refund me back for 1 of the payments they took I had ordered a floor mate jet never received the product never got a email with order number of anything a week home by called and talked to someone she said she could not find the order name that it must not have gone through. So re ordered the product received it looked at bank account and they charged me twice called back to get refunded back one of the payments they took I got a bank statement that proves they took both payments and they still won't refund me my money I even talked to manager and she hung up on me

Company sold a faulty product. Will not remain charged. Company refuses to take responsibility or own their defective product.
Purchased by a major retailer who also refuses responsibility. Have purchase invoices as well as hospital records showing my incapacitated state.

2nd Hoover replacement vac shipping costs
I purchased a hoover vacuum in 2017, I had a problem with the vacuum, I contacted the customer service center they replaced the defective vac, I recieved the replacement Febuary 8th It worked fine until last week when I bend the canister Hoover Replacement I again contaced customer are the authorized a return I asked if hoover can cover the cost of shipping the vacuum back for replacement, of a replacement.since I have had the vac just over a month.

Instructions *** bckware from upright position. It make a loud crackng noise.

I bought a hoover carpet cleaner on an infomercial in Feb 2019. I first got a statement via email in Jan 2020. An initial amount was taken off my credit card in Feb of 2019 and I didn't get any communication from the company until Jan of this year. When I called the company the representative she said had no idea why the monthly payments weren't taken. She gave me an oracle number to give to a second person in a different department. I left a message with my information including the number I was given. I didn't hear back from anyone at the company and I just got another monthly statement via email in March. I called the company to pay my balance and I was told I would get an email confirmation of the payment. I haven't seen anything yet and it has been a few days since I called them. I don't know how this company is still in business. Also the email on the statement is blocked unless you are a company on a list that they accept emails from.

Not following what the warranty specifies. Even after given the copy of receipt to them. I bought a Windtunnel Vacuum from *** and when I first turned it on the Vacuum was so loud that I couldn't even hear myself speak at all. And then also the Vacuum cord had huge slices in it in multiple spots so badly to the point I was scared of plugging it in and me or any 3 of my children being seriously injured or possibly even death. This is a huge safety hazard. And so on the Vacuum and in the directions book it clearly states that if there is any problems or questions to absolutely NOT bring the Vacuum back to the store where I had boughten it and to call or email at Hoover.com or else call their 1-800 phone number. So I emailed customer service instantly right away since I had only just boughten the Vacuum in Mid December. So yea this has been going on for quite awhile with this same exact customer service person. Whose name is Linda by the way. I went on to the Hoover website and made sure to Register my new Vacuum into the website and after I registered it and I went to go back in to look at it, it doesn't even let you look at your registered product. And why you ask'! Because my Vacuum that I had boughten and received was a Vacuum they don't even sell anymore. They were apparently taken off of the shelves. So per the Warranty of the Vacuum there is a year Warranty on the product and it clearly states that if there is nowhere near to bring the Vacuum to have parts replaced or to be fixed at all for whatever reason it or that if they no longer make those products or parts for the vacuum I had with a warranty still on it that they would be replacing my vacuum instantly with no questions asked. But when I first emailed, I even emailed with the receipt and also pictures of the very dangerous cord. So now this lady that kept emailing me first said that I needed to package up the Vacuum myself and literally PAY for the shipping and mailing of this vacuum on my own to get it back to them and once that return was processed they would send me out a new one in prolly about 3 weeks or so. This vacuum weighs about 50lb seriously and that would have costed me an arm and a leg when in disabled and super duper low income and a single mother of three. So I told this lady absolutely not. Then she was emailing me back something about her being *** Customer Service and when I said what'! Is this fake'! What is going on'! She said oh sorry for the confusion cuz dirt devil and Hoover's customer service are both owned by the same Floorcare service so it was a bit of a mix up. So then I said well it does not state in the warranty I must pay for this to be shipped back to you especially when I've clearly shown you evidence of it being a hazard to me and my three kids to even be plugged in! So then she tells me that I'm needing to cut the sticker off of the vacuum and tape to a piece of paper and then also I'm needing to literally CUT THE CORD OFF OF MY VACUUM and then take a picture and send it to them and then finally they will process it and I would receive my vacuum 7-10 days. She said I would be receiving the WIND TUNNEL MAX CAPACITY Vacuum. But it took me twice of emailing and asking her with ok then what's gonna be the replacement. Then she tells me what it is very rudely and then says this, " if you do not do what we tell you to do then we will not supply you with your replacement." Now that just sounds horrible and fishy to me. Now I literally cut my cord and sent in the pictures and now it's literally been about 2 weeks or longer and I still have received no vacuum at all what so ever and this warranty states no matter what they would replace my vacuum. I've never heard of anything so crazy to where it's to the point of cutting the cord off of my own vacuum especially since it was supposed to be a brand new vacuum without any issues that was less than two months old. Now I have absolutely no vacuum, living in a 3 story, 3 bedroom, 1

Ordered *** carpet shampooer off of their website. Signed up for payment plan. Machine broke out of box. Returned no refund still charging card
On feb 5, 2020 I purchased a Hoover carpet shampooer directly from their website. I signed up for the monthly payment option. It took over two weeks to receive the shampooer and the machine broke right out of the box. I attempted calling customer support and they were closed due to the weekend. I tried calling again closed due to holiday. I emailed them and asked for help fixing the machine. They responded a week later saying call the 800 number. I finally was able to call during their tiny window of available hours and got through to a human. I was told that they would send me a free return label and when I asked if I would be charged for anymore payments I was assured I would not be charged. The label didn't come for 48 hours. When I did receive it I immediately packed it up and dropped it off at fedex. That was 2 weeks ago. Today I noticed a charge on my PayPal account from Hoover for 39.99. I called Hoover and was transferred to a voicemail. I don't have the machine. I don't have a refund and they are fraudulently charging my card!!! Their customer service is awful!! No one will or can help me and I feel powerless. They are basically stealing from me.

Received a broken vacuum upon arrival. And they wouldn’t refund me back my money. All they did was argue with me and say they could only send me another model vacuum instead? I tried telling them over and over that I didn’t want a vacuum from them anymore due to the quality. And that I just wanted my money back. And they refused Even after speaking with a Supervisor who was even more rude! It’s like the customer service people at Hoover are there to make the customers so unbelievably unhappy that they will never buy one of their products again. Well it WORKED HOOVER. So I just threw $140 down the toilet. After the whole fiasco I bought myself a *** elite model vacuum. And it’s the best vacuum I’ve ever owned. Unlike Hoover’s cheap falling apart plastic piece of crap vacuums that arrive at your front door crushed to pieces inside the box. WORST COMPANY EVER. Like seriously.

in may I purchased a smartwash rug shampooer on 5 easy payments .after almost 7 months a payment never came out of my account until 12-10.where 2 payments came out .as a senior I didn,t expect that I letter letting me know they screwed up and they would start taking payments out would have been the right thing to do even a phone call ,text, e-mail I got nothing .I talked two 2 different departments and they were astounded I had to talk to there credit debit what a joke i,ve called 4 times and left both of my numbers no call I don,t know if i,ll get one or two payments taking out on what day for a good product i,ll never buy theres again there error caused a 38.00 overdraft and my meds I can,t pick up something should be done to this company so nobody else deals with this .there is not even a corporate number to call yhis should be printed to all and addressed asap thank u

Bought a Floormate and it broke in 3 months.It was under warranty so I contacted them.They were more than happy to replace the broken Floormate-after I paid $58 to have it shipped back to them!What kind of business forces the consumer to pay to have their own defective products sent back to them?!They also required a tracking number but refused to ship the (hopefully)new working one to me. I will NEVER buy another Hoover product again!!!

I submitted a review to Hoover about their SmartWash Carpet Cleaner (below). Hoover responded as follows: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Thanks again, Hoover "
Since I left a bad review, they did not want to post it online. This is an inappropriate response to a bad review.
My review:
Poorly made parts and lackluster customer service
We purchased the SmartWash carpet cleaner to clean up after our kids and pets. It worked wonderfully for a couple of months, but then things started to go wrong. We had a pinhole leak in the clean water tank and the handle release stopped holding the handle upright. I tried to get assistance through the website, but was told to call customer service. Both my husband and I tried calling. The hours are not conducive to working families. And, my husband tried calling around 4:15 and was on hold until after 5, which is quitting time, so no one answered. The pinhole leak became a larger leak, which then became a broken tank. We ordered a new one for way too much money considering we had the machine less than 6 months. This worked for awhile, but then the brushes stopped rotating. We cleaned it thoroughly, nothing. Opened her up and found the belt wasn’t installed properly (or turned inside out during use). We are very disappointed in our cleaner and the Hoover customer service. We will be purchasing a different brand.

They are 100% a scam!!!! 4 days calling, over 45 minutes on the phone everyday, on the 5th day I waited, the representative was RUDE. They sell a product to you and give you 30 days to return. If they ship it to you and it takes 10 days to get to your home, you will have only 20 days to return! Bad reviews all over the place. Do not risk your money!

Hoover has the worst service of any modern company doing business in the US. My vacuum with a 2 year warranty broke after owning it for about 8 months. I emailed Hoover from their website as they have an area to do so for service. I then received an email stating I needed to call. I called once and held for about 27 minutes and then had to hang up as I had to get back to work. I called again and held for 18 minutes. I was then told I needed to do several trouble-shooting steps. All which I did. I was then told it was under warranty and I needed to email the receipt to them and they would have a resolution in a few days. A few days?! Well as we were on the phone, I sent them the receipt. Never heard anything back. Now they are saying I need to start over on my claim even though I have the reference numbers they gave me. It is clear they are purposely difficult to avoid replacing their defective products.

Absolutely horrible customer service. No response to multiple emails. When I called to ask why they were not responded, their associate pretended she did not receive them- but referenced the emails multiple times and how the documents I attached were saved to my file. How is that possible if she didn't receive the emails???? Liars, my vacuum cord set on fire so called the warranty service and they were ZERO help. Absolutely worthless