TTI Floor Care North America

Still waiting and that's all I believe that needs to be said about Hoover because I will never buy one of their products again id rather buy BISSELLE or hire it out.

I would give zero stars if possible! My experience with these folks should be criminal, and may be. We ordered "D" vacuum bags for our machine, after two weeks I called (after spending 1 hour plus on hold and rep telling me they were on backorder with no shipdate at all)and cancelled order and ask the rep to credit the card we used. She stated that orders were not charged until shipment. they charged us anyway. I contacted them again after our credit card statement arrived(once again 1 1/2 on hold) There it was! charged for merchandise that was NEVER shipped.
We wrote a review on their web site, using only civil language, that was not "acceptible" to them and was rejected. Bottom line, would not do business with them under any circumstances.

My family and I bought a Hoover Quest 700 Robotic Vacuum in Feb 2017 from Target and purchased an extended warranty through Square Trade (always get extended protection plans and warranties on our products).

Less than 4 1/2 months after buying this vacuum it died and stopped charging and will no longer charge.

We called Hoover since the product is still under manufacturer warranty and is not covered by the extended warranty plan and could not reach anyone.

My wife made the initial correspondence in July 2017 with Hoover and could not get a person to speak to to discuss the situation and issue. She emailed folks at Hoover and responses were typically answered a week or many days later.

After many unsuccessful attempts and failure of Hoover to respond timely to my wife's inquiries, I stepped in to see what can be done on my end.

I called and made multiple calls and was on hold greater than 15 minutes plus and still no live operator/agent on the Hoovers end.

I finally emailed Hoover through their Corporate website and asked to be contacted.

I finally received a response in the form of an automated corporate email and finally reached someone via phone on Hoover's Customer Service line and was instructed to take our robotic vacuum to a local vacuum repair place on Sept 6, 2017 along with a copy of our receipt.

I was puzzled with this instructions since most vacuum repair locations do not repair robotic vacuums and followed the female agent's instructions.

After several weeks of waiting we received a call from the local vacuum repair place and told us that they cannot and are not authorized to repair the robotic vacuum......puzzled again after what Hoover told us to do and even the repair folks.

I picked up our defective and broken vacuum and called Hoover...again.

It took me several attempts to finally reached someone after several automated responses via email and such.

I was most successful with reaching Hoover via their Facebook page via messaging and still, their records are off and inaccurate and sounds and seems outdated with records of my calls and correspondence.

I eventually spoke with a "Manager, of the Escalation Department" and she apologized to us for being given the wrong instructions on taking our robotic vacuum to a local repair shop and stated that "I don't know who told you that but we don't send those to local shops"...within those context...

So after speaking with her and back and forth emails, with each emails asking for small bits of information about our warranty request and such...one email asking for a copy of the receipt..another email asking for description of the problems..another email asking for our address and contact information....INSTEAD of being on one email requesting ALL INFORMATION.

I eventually sent the broken robotic vacuum and got a replacement on Nov 10, 2017 after paying $26 in shipping fees.

About a month later, Dec 2017, our replacement vacuum again broke and stopped charging/recharging.

I made multiple contacts, emails, and phone calls to Hoover and finally spoke with a "Britney" on Dec 14th and was told to send the vacuum in I will get refunded when speaking with her on a recorded phone line. I was told that once I send the vacuum in, to forward the tracking information on the vacuum so the refund check can be iniated.

I spoke with Britney on Dec 14th, mailed the vacuum the same day with tracking information....NO RESPONSE FROM BRITNEY AFTER OR ANYONE FROM HOOVER.

I emailed and forwarded the same tracking information again to Hoover/Britney on Dc 18th and NO RESPONSE.

I emailed again on Dec 20th and NO RESPONSE. The vacuum arrived at their Hoover location on the same day.

I emailed again on Dec 22nd and NO RESPONSE.

On Dec 27th, after waiting hopelessly for a timely response from Hoover and their pattern of lack of customer service, attention to customer concerns, timely professional responses, and such, I decided to Facebook message Hoover again.

On Dec 28th after a lengthily Facebook messaging filled with profanity and direct blunt approach on my end I was told by Hoover that our refund check will be process and should take 3-4 weeks to process and mail to us......which baffled me again since I was told different by "Britney" 2 1/2 weeks ago.....

Hoover customer service and lack there of have been a total disappointment and their lack of time of timely response and correspondence is detrimental to customers with valid concerns...

Don't buy Hoover...Don't buy Hoover..