Tuff Shed

Our GM spoke with the customer and agreed to a refund of $and we are going to send someone to his site to remove the base for the customer

We have submitted the homeowners complaint to our insurer and the homeowner should expect to be contacted by the insurer

Complaint: [redacted] I am rejecting this response because:My time was wasted Saturday waiting around for an install that never took placeI had to call to figure out why no one had shown up or called yetThe company nor the builder reached out to me firstI was not given an option of any other day to install, the builder said they would be out Sunday to do itI had to work Sunday so I had to find someone else to cover my first part of my shift until they were doneI made an appointment for Saturday, weeks in advanceThe builder cancelled my Saturday appointment because he had family in townNot an excuse to just not show up to a job when the materials were apparently picked up Friday though I was told a different story by their sales lady "*"They didn't give me the courtesy of rescheduling days in advance nor did they offer to do it on another day that worked for meThey just said they would be there Sunday to put it inMy time and inconvenience is worth somethingThis has been very poorly handled, and continues to beThe management didn't even call me back after I called Monday June to complainThey didn't make any contact with me until I filed a complaint with Revdex.com [redacted] felt everything was fine and handled after putting the vent onIn customer service, when someone has an issue, management should make an effort to at least apologize or hear a person outThey had no desire to do that until the complaint was filedAgain, poorly handledI have yet to hear back from [redacted] who said he would be in contactI'm very upset about all of thisI had my time wasted Saturday waiting on this company and missed half of a shift at work Sunday to convience they builderOne should not schedule, nor agree to, an appointment that they cannot keepI feel I should be refunded a portion of what I spent on the shed for my time and inconvience Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Our GMs final determination was that the buildings have surpassed their warrantiesThe warranty from the manufacturer does not cover moisture damage, nor will it honor the warranty due to the extent of the damage over time without any reporting of itThe damage to the building is over years old but we will cover the cost of the siding to be replaced if we do the repair workThe customer was quoted for what the total repairs will costWe have attached pictures and have more reference

Initial Business Response / [redacted] (1000, 6, 2015/12/02) */ We apologize for any confusion that was created regarding the permit for this buildingThere was an oversight regarding the requirements of a permit for a shed on this propertyWe were originally given information that a permit was not required and then the day before the build date of 11/18/we discovered that a permit would be requiredFor this oversight we apologize and had actually offered to cover the permit costs and associated costs to obtain the permitAs the situation escalated it was determined that we could not come to an agreementWe immediately requested that a refund check be processed from our corporate officeThe refund check was indeed processed the next day and was mailed to the customer Tuff Shed, Inc has been in business for over years and takes great pride in providing world class customer service that began in year one and encompasses thousands of very satisfied customersIt is our regret that we could not add one more satisfied customer to the list in this situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have scheduled an appointment with the customer for February 24th to make the necessary building corrections

Initial Business Response / [redacted] (1000, 6, 2015/10/19) */ We have the customer scheduled for Tuesday 10/20/and we have been working with the building department and the customer to make sure the permit was obtained prior to building the shedIt is our intention to build the customer a great shed that he will be able to use for years to come Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) 10' X 16' RANCH - ORDERED AND PAID ON 8/DELIVERY PROMISED (VIA PHONE) ON OR BEFORE 9/DELIVERED AND BUILT ON 10/GOOD SHED, WELL BUILT, DELIVERY WAS THE ONLY ISSUESUGGEST YOU GET IT IN WRITING THANK YOU, ***

Complaint: [redacted] I am rejecting this response because: I was contacted by my sales person a couple days after the complaint was filed with the Revdex.com and he promised that I would receive a final bill for me to review in both hard copy and electronic via email I have not received either Also, he stated the windows would be replaced once he found the manufacturer of the windows and I have not heard from him regarding that either Finally, no one has contacted me regarding any refund for returned materials Regarding the gables mentioned in Tuff Shed's response, that had been addressed initially in the build by their contractor Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ This garage is completeWe have addressed a few warranty issues with the customer and she appears to be satisfiedDelay in the permitting and final inspection process was in part due to additional work (not within our scope as described)We did incur additional costs per the county planning and zoning department(upgraded roof ply to accommodate snow load) this was the cost that was passed through to the customer in order to meet code and obtain permits Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Garage is NOT completeCounty has not provided a final inspection as all work is not completed to code"Additional costs per county planning and zoning" should NOT include current schematics/plansCurrent plans should be covered by purchase price, not added on Final Business Response / [redacted] (4000, 12, 2015/10/09) */ Our GM is attempting to reach out to the customer again

We have to assume that the customer has the build site prepared and ready for the building to be installedThis is specified in the copy of the invoice, which I have attached with thisIt reads on page the customer responsibilities which says "Customer will identify any property lines, easements, covenants, underground or utility lines, pre-existing physical or environmental hazards, building code violations or other legal encumbrances that could affect the installation services prior to the installation." We did not receive any such notification so we proceeded with the build, therefore we do not think we should be held liable for the building blocking the meter and its line

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is a sad thing indeed that a person has to resort to go to such lengths to get a response from a company and to get a resolution to a problemOne rafter leaking sap is not the whole of the problemThe way the customer is treated is tantamount to any other problemThe fact that I was put off and put out, ignored by the company, and my requests for communication were ignored speaks volumes to the character of the companyEven though I will never be needing another shed in my life, I would not recommend Tuff Shed to anyone Sincerely, [redacted] ***

We had a change in leadership at this location and we will be in contact with the customer in the near future

Our GM spoke with the customer and let her know that he was going to speak with the installation company about the situationThe installers did say they rescheduled but that the customer was ok with itOur GM is willing to meet the customer halfway at $for the $she is requesting for her lost wages

Complaint: [redacted] I am rejecting this response because:County zoning issue was resolved by myself on September 20,On September I faxed "Easement agreement for Highway Purposes" dated October 30th to [redacted] who at the time was running the Mesa AZTuff Shed showroomI obtained this document from county zoning myself because the Tuff Shed people did not understand the docket numbers I provided them as proof of the easement.I tried several times to provide proof to [redacted] and the person in charge of permits [redacted] ***.On October I had first contact with [redacted] who is [redacted] 's replacement.He asked me to re-fax paperwork, which I did the next dayTuff Shed is trying to turn their incompetence around back on me- saying that there is an issue that prevents them from permit..The fact of the matter is that tuff shed totally stopped all communication with me after they fired [redacted] ..I tried contact by phone, text and email to their local salesroom and also their corporate headquarters..I finally got their attention through the Revdex.com and a complaint to the AZRegistrar of Contractors.My assumption is that they do not want to honor the contract that I signed with [redacted] , the company representative that they fired.This garage was supposed to be done by the end of July, which would have been months from the time I signed salesorderAt the end of July I DID NOT EVEN HAVE A PERMIT APPLICATION FILED YETWhen permit was finally applied for I was not made aware of the zoning question for weeks, due to lack of communication with [redacted] I was told " [redacted] is handling it"He was notI repeat..Tuff Shed abandoned this contract because they don't want to honor it Sincerely, [redacted]

The building's location on the customer's property was more than our acceptable limit of not being levelOur GM was sent pictures of the build while it was taking place and he decided to send out more material with the salesman to make the building within compliance of being levelThe customer was involved in the decisions made on site to level the building, trim the tree branches and to have concrete flashing added to the baseThis was all done free of charge to help alleviate the process for the customer and this carries a value of nearly $The customer's concerns about the paint and door installation have been dealt with and resolved, as wellWe do apologize that we weren't up to the standards of the customer's expectations but we hope the steps taken in response to the customer's concerns show that we wanted to make the situation right

Responding to Complaint ID [redacted] Poolesville Plumbing & Heating Co.,Inc., received a request to repair or replaced his sump pump @ [redacted] Gaithersburg, MdJanuary , We were running emergency calls only due to the heavy snow fall at this time The sump pump was replaced for a total of $ 545.00, with this including the extra travel time it took my men to get to his address during the extreme weather and road conditions Customer never called our business to question or discuss the amount of the the cost of the work performed, which could have been discussed and explained without contacting the Revdex.com I have records of him calling on several other occasions for prior work done in 2014.I have called the Customer to explain the added costs and have reduced the travel time Bringing down the amount owed at this time to $ This amount has not been paid as of this date.We have been in business since .Regards,David J [redacted]

Complaint: [redacted] I am rejecting this response because: I will drop this complaint when I receive my money and the check doesn't bounceUntil then, I wait and continue to truthfully inform others about this business's unethical tactics and unskilled laborersmonths into this project and I just now ripped down the entire stairway, rails and all, because it was being held up with 2ea- penny nails and the nails were slipping from walking up and down from the 2nd floorWhich is exactly what they were supposedly made to be used for but since the bottom of the stairs didn't touch the floor, it was a major danger that had to be addressed immediatelyTherefore, I now have to use an 8' ladder to get up to the 2nd floor until I can purchase new materials to rebuild the entire thing 100%It was the only area remaining from the floor to the ceiling joists that I haven't had to rebuild due to Tuff Sheds ineptness so at least now I will know that my building is safe to work in and let my wife and dogs check it out finallySince the 2nd floor wasn't tied into the 1st floor by Tuff Shed, as well as so many other unbelievable and very dangerous mistakes, the building has been to unsafe for anyone but me to go insideGet my money and let me move on, Still disgusted and with good reason, Sincerely, [redacted]

We have attempted to contact the customer but have been able to reach themWe will continue to do so in the hopes of reaching an agreed upon resolution