Tuff Shed

Complaint: [redacted] I am rejecting this response because:They did not fix the issues with the shed The nails and gaps in the walls from the repair person pounding the walls away from the frame only made the shed worse than the initial install.They stated they would come out and wood fill and paint on top the nails that were cut out to fix the problem of the wrong size nails that were used when built This was to keep the rest of the cut nails from falling out of the walls This has not been done and nail pieces are still shifting and falling out leaving holes to the outside The gaps where the roof / walls and the floors / walls are a direct result of the initial repair persons actions The second repair person did not nail the walls back rather filled with caulk which did not work in such a large gaps The caulk did not stay, leaving large gaps to the outside needing repair The door which was originally put in the incorrect location, although I pointed out before it being built, has been moved and does not fit as the original had There are large gaps and it does not seal This is not an acceptable shed and not at all built with quality standards in mind Misleading and fraudulent representation from the displays and products which are shown on their lots Sincerely, [redacted]

Our location reviewed the customer's order and the customer was correct that he was not credited for the costs of two of his windows and he was also not given the promotional discount that should have been applied to the order. We determined that the customer deserved a refund of $754 for the... windows and the promotional offering. The customer also requested an additional $300 to compensate him for his troubles. We agreed to this so the customer's total refund will be for a total of $1,054.

Our GM spoke with the customer and straightened this outThe customer was scheduled for a repair on December 21st but due to the weather/temperature our subcontractor was unable to do itWe rescheduled with the customer and it seems there was a miscommunication on the datesSince the GM last spoke with the customer, the new agreed upon date of January 11th is when the repair will take place

Second coat of paint was completed last week This finalizes shed project

We had a crew go out and fulfill the warranty issue on April 12th

Complaint: [redacted] I am rejecting this response because : It is the end of the business day when Tuff Shed said they SHOULD have a response.."SHOULD" HAVE A RESPONSE? WHAT'S UP WITH THAT??Tuff Shed can not set deadlines for themselves, or meet deadlinesTuff Shed needs to understand that this project was promised by the end of July- and this is November 22nd...By Tuff Shed not providing a response they are obviously not taking my complaint seriously, now they are blowing me off in front of the Revdex.com.......STILL PATHETIC Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Please do not make it sound as though you are doing me a favor by installing boards around the base of the shedWho now has to pay to have steps installed so that you don't have to jump into the door of the building? You neglected to mention that your sales person was out not once but two times and he assured me that the building would be inches off the groundI had him confirm this with a text and still have itAnd yes I was there when it was installed, your installation people told me after the building was put up that they never put them this high off the ground and that a siding would need to be installedI am not in construction as did not realize until this point it was going to remain this high since this was not at all what I was toldNo pictures were sent to your sales person until I called asking about it and sent them myself to Tony who requested them at this timeThey had no idea what was going on and never responded to the texted pictures I sent until months later and at that point told me someone was coming to lower the building, no to install sidingWhen the warranty person finally came out he then told me they could not lower the buildingHe had to come out twice to correct the problemsWe made arrangements for his return the following Friday and they day before Tony left me a message saying sorry he could not accommodate my schedule insinuating that I would need to take more time off work, the warranty guy showed up the next day as we had discussedAlso I was told by Tony that you do not paint the door even though I had paid to have the building painted, this was also ridiculous as when paying to have it painted you assume the door is includedPlease do not make it sound as though any of this was our fault, had your sales person told me that you could not install the way we requested we could have had it put entirely on the existing pad to avoid having it a foot and a half off the groundI have never had such poor customer service, treated so rudely by your "General Manager" then to receive this response acting as though you did me a favor is ridiculous Sincerely, [redacted]

The customer originally wanted the installation for the additional ridge vent to take place on a Saturday evening and we were having trouble getting that scheduledWe were in contact with the customer and said it would get taken care ofAt some point, we dropped the ball on our communication with the customerAs soon as this was brought to our attention, we scheduled to have the ridge vent installed tomorrow (Sep24) with the customer's approvalWe also will be including an additional 4' of ridge vent for the inconvenience cause to the customer

took my moneykeep saying jerseys on its way it is not april 14th I believe paid with paypal order # [redacted]

This matter was resolved this morning so you can cancel my complaint. Thanks, ***Sent from my iPhone

Our crew made it to the the customer's site on Friday, October 21st, and completed the work, as requested by the customerThe customer signed off on the work and everything is complete

Mr [redacted] ordered a custom building that required engineering, plans and permittingThe engineering was complete and plans for the building were created prior to Mr [redacted] cancelling the buildingWhen Mr [redacted] cancelled the building he was advised that there would be a $fee for the services providedMr [redacted] opted to purchase a display building from [redacted] in lieu of the originally ordered buildingThe [redacted] provided a discount on the display building that Mr [redacted] purchased as a courtesy, and to offset some the fees that he was charged for the cancellationThe engineering and plans are complete and we would be happy to provide an electronic or hard copy of the plans for Mr***No refund for the services provided are warranted

Our GM explained our warranty terms and that in fact the warranty is available to the original purchaser which in this case the customer is notOur GM, however, asked him to forward a little more information on the building and told him that we would work on a solution to his concerns regardless of the warranty terms as a measure of our commitment to keep the our company name synonymous with a great product and service

Final Consumer Response / [redacted] (2000, 11, 2015/05/01) */ They finally came by and fixed the door on 4/27/

The customer let us know that a sash lock on his window was brokenWe made contact with the customer and he is contacting the subcontractor to make the fixWe have agreed to order a new window and will exchange it out for him, if need be

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My Name Is [redacted] , I Submitted Complaint # [redacted] , I'm Emailing You Today Because After Several Conversations,The Company Tuff Shed And I Have Reached A ResolutionAfter Considering My Discontent With The Results Of Their Service, Tuff Shed Has Agreed To Adjust The Amount Owed On The Total Purchase Price Sincerely, [redacted]

In short, this business caused injury to my eye and I fear they will continue to repeat mistakes until a client has a permanent injuryI used this business to have temporary individual eyelashes placedI have had this service performed previously by other businesses, and never had an issueThe woman giving me the service did not introduce herself or provide her name, but she was a middle age-older asian womanThe problem began when She used copious amounts of eyelash glue, which fell into my eyeI instantly felt pain and reported this to herShe attempted to continue placing more eyelashes, however I asked her to please stop and assess the problemShe removed some of the lashes placed and some pain subsided, but not allShe proceeded to tell me the residual pain would go awayI asked her if the glue she was using was safe if it went into the eye- she confirmed it wasShe continued to proceed placing the remaining lashes, with my eyelid pulled up as this alleviated some of the

Our GM says we have prepared a quote for the customer and should have it out to him by the end of the business day tomorrow

Our GM has been attempting to contact the customer and has not had any luckHe will continue to do so in an effort to assist this customer

Complaint: [redacted] I am rejecting this response because: I have not received the $refund as of yet I did receive a phone call from the GM saying that I would receive refund in 10-days I have heard this before, so I will wait until then and see Sincerely, [redacted]